Valant EHR Reviews

“Reliable software but too pricey for what I needed

Pros

Liked for having a patient portal, quick intake form, great group notes, and helpful customer service.

Cons

Decision to discontinue use due to expense and dissatisfaction with reports and billing.

“10 years of use; Client appointments kept disappearing

Pros

Appreciated for its visually appealing interface.

Cons

Experience of frequent appointment disappearance issues, clunky treatment plan tool, and perceived high cost.

“Get ready for symbiosis!

Pros

Praised for clear, intuitive workflows, seamless integration with clearinghouses, and consistent quality.

Cons

Desire for a local presence for personalized support.

“Valant was somewhat helpful

Pros

Detailed software with good note sections, although perceived as more geared toward psychiatrists than counselors.

Cons

Noted lack of seamless integration and challenges with billing denials.

“Antiquated and obsolete

Pros

Praised for its completeness in features and simplicity of the claims submission process, along with configurable user access.

Cons

Frustration with continued use of Microsoft Silverlight despite promises of a web-based solution.

“Not Ready for Community Behavioral Health Centers

Pros

Interface described as appealing and easily customizable based on assessment needs.

Cons

Extended implementation timeline for a Community Behavioral Health Center, with hopes for improved efficiency.

“Non-existent support

Pros

Meets minimum EMR standards but noted for long loading times and pleasant hold music.

Cons

Criticisms include poor customer support, outdated browsers, unanswered phones, and confusing billing statements.

“Mediocre

Pros

Acknowledged for getting the job done with easy web-based accessibility, lacking standout unique advantages.

Cons

Described as a basic system with many glitches and instability.

“Never be stuck without your notes

Pros

I praised for its user-friendly interface and its suitability for psychiatry practices, with many useful features.

Cons

We should have the ability to create templates for routine items. Our engagement leader should have emphasized the importance of entering patient information before our go-live. A soft go-live to input patient information beforehand would have been beneficial.

“Valant is a Wonderful Product!

Pros

Users appreciate the secure patient portal, integrated scheduling, and visually appealing reports in Valant, finding the system easy to navigate even without extensive training.

Cons

Despite its excellence, the system's pricing renders it inaccessible to many smaller businesses and non-profits.

“Buyer beware.

Pros

Some users find Valant lacking in functionality, especially in terms of documentation features related to MACRA/Meaningful Use.

Cons

We found the EMR lacking compared to more robust options, prompting us to switch to another product. However, we encountered serious issues when Valant unilaterally extended our contract for 12 months without consent, despite our transition to a different EMR being underway.

“Best EMR I could find for the money.

Pros

Positive feedback is given for Valant's customer service, user-friendly interface, and word add-on feature, although some users wish it were compatible with more browsers.

Cons

The outdated templates pose challenges, especially regarding prescription writing limitations. Lack of an ICD section for controlled substances and non-receipt of contracted personalized templates were notable drawbacks.

“Mediocre EMR with spotty customer service

Pros

Users highlight features such as patient appointment notifications, mobile accessibility, and modern appearance as positives of Valant.

Cons

Reporting functions were convoluted and costly, with inflexible terms. The system's billing explanation to clients required navigating multiple screens, while the patient portal was cumbersome. Additionally, scheduling errors were frequent, and customer service responses were not always prompt.

“Great and detailed ehr

Pros

Valant is praised for its comprehensive tabs, customizable options, built-in electronic prescribing, and excellent customer service.

Cons

Opening a patient's chart requires navigating to the open chart tab instead of accessing notes directly from the schedule page.

“Not user friendly

Pros

I appreciate the assessment tools and note generation capabilities in Valant, which streamline the documentation process.

Cons

The system is not user-friendly and time-consuming. Note-taking and retrieval processes are arduous, prompting consideration of alternative systems.

“Valant behavioral health emr

Pros

Training for Valant is well-received by users, who find the features beneficial for their practice.

Cons

While still in the learning curve, dealing with mandatory fields appears cumbersome initially.

“Easy to use

Pros

Valant is commended for its ease of use, particularly in scheduling appointments and managing mental health practices.

Cons

The billing payment tracking system is confusing for both providers and clients, particularly in breaking down lump sum payments.

“My Experience

Pros

I find Valant's user-friendly interface and customer support beneficial, especially in billing and scheduling tasks.

Cons

Slow response times to email requests and questions have been noted on several occasions.

“I used them in the past and it was a never-ending nightmare.

Pros

Valant receives praise for its ease of use, installation support, and accuracy in billing, as well as mobile note-taking capabilities.

Cons

The system's lack of mental health orientation, unintuitive user interface, and inability to return to unfinished notes were significant drawbacks. Poor instructions compounded the learning curve, leading to data loss upon switching systems.

“The best we could find at that price point.

Pros

Valant's focus on psychiatry, thorough note templates, and handy features are appreciated by users, although intake processes may be time-consuming.

Cons

The learning curve could be improved, and the training provided lacks depth.