Valant EHR Reviews

“Great value for money but need improvements

Pros

With Valant EHR it is easy to build schedules. Moreover look into client charts is fairly easy for us now.

Cons

There are too many tabs in the therapy progress notes that do not apply to therapists using the platform. Also the intake document is too lengthy and clients often do not complete it which leads therapists to start sessions without client history or an understanding of why the client is seeking therapy which makes them to gather all that information in one hour. I also dislike how Valant automatically redirects me to a different screen, like from Dashboard to Scheduler, instead of just opening a new window. Plus the treatment plan tool feels too complex and most therapists on my team prefer not to use it.

“Excellent and highly productive EHR

Pros

Its easy for me to learn. Also the product is highly productive and also it helps me track my appointments easily.

Cons

The software is a bit quirky and often requires refreshing.

“Worked for me and will surely work for you too

Pros

Valant is pretty easy to use and navigate. I also like that it regularly updates and fixes common issues.

Cons

What I dislike the most is the insufficient information about scoring some assessments in the HELP section.

“Customer support is good but software is overly priced

Pros

I can access scheduling, billing and notes all on one screen. The integrated credit card processing and third-party processor (Elavon) provide detailed statements that simplify bookkeeping. Plus submitting insurance claims is easy even though it requires a lengthy setup process with Change Healthcare. And yes insurance ERA integration is ok but not perfect. Like for example registering each UHC subsidiary with Change Healthcare is a time-consuming task and I never got all my payers registered correctly. But despite this, it is reliable with minimal downtime and support is always available when I need it. Patient statements are clear and superbills are consistently accepted by payors. Plus I can integrate multiple providers and locations, which very well tracks insurance reimbursement from multiple payers across various locations. This is Valants main strength.

Cons

The system looks and feels like Windows Vista clunky and outdated. Functions are often buried under multiple drop-down menus and aren't always grouped. However, it works well enough once I get the hang of it. Plus there is a major learning curve involved, especially with billing and accounting. Even though the educational videos are detailed but are very dry and time consuming. The integrated credit card processor is pricey like an extra $2-3 per visit adds up quickly and feels like a high cost for convenience. I can't personalize notes or documents beyond the provided templates, many of which are outdated and redundant. I can add a blank tab and use third-party software like TextExpander for templates. Esignature for documents is an extra fee, which became prohibitively expensive, so I switched to cheaper third-party options like DocuSign and Adobe Sign. Note that Simple Practice offers this function for free and is over 60% cheaper! The note writer is tabbed, awkward and clunky, and I can't scroll through the whole note. The Macro option is outdated, so I use TextExpander for speed despite the extra cost. The patient portal is unreliable; patients have complained about being redirected to a portal for another practice, raising concerns about data security and HIPAA. Customizing the note-writing tool is difficult, and the options are often outdated and redundant. Templates are clunky and awkward to customize, with a tabbed interface that feels outdated. They are very click-heavy with redundant information, resulting in bloated notes that make reviewing more labor-intensive and time-consuming. Notes are only available as PDF files, making it a painful process to search through past documents. Integrated prescribing is actually a link-out to Rcopia; I can't navigate back and forth between the prescribing window and patient notes. A standalone DrFirst account costs around $650 per year, and the standalone experience is the same. It's inaccurate to call it integrated with Valant. The mobile app feels like an HTML throwback with limited functionality, making it nearly unusable. Notes become PDFs upon signing, which makes searching or quickly reading past notes very difficult I have to open each PDF individually rather than scrolling through text. The system is very expensive double the cost of some competitors, with $300+ per provider plus additional costs for Rcopia, electronic document handling, and patient reminders. It gets very costly very quickly. Unless I handle many insurance claims or manage claims across multiple locations and providers, it's hard to justify the high price. There are cheaper alternatives, like Simple Practice, which offers comparable functionality for a third of the price, even accounting for third-party e-prescribing services. The display of patient age seems minor but becomes a major annoyance. It's only shown on the patient record screen, so I have to click through additional screens in a new tab when not writing or prescribing. This small inconvenience adds up over time and becomes quite bothersome.

“Umm gets the job done - nothing extraordinary

Pros

I really like how the screeners are implemented into the intake notes. Also the patient portal when it functions work as it is advertised.

Cons

I cannot prevent patients from requesting appointments within a 24-hour or 48-hour window. Moreover each update brings functionality errors. Plus customer service is never available on time, and the set up process is simply the worst. Things were not done as promised and it became impossible to reach the implementation specialist.

“This is exactly what we were looking for!

Pros

Everything is available at one place which makes it the best as we were looking for something similar. And the system is user-friendly.

Cons

When the system server acts in a certain manner, I cannot do anything which is annoying.

“Budget-friendly!

Pros

Electronic prescribing, the reports on measures and the flexibility in setting up note templates is something I enjoy the most.

Cons

You need time to learn and use it properly but I guess this is the case with every EHR.

“Crucial EHR for my practice

Pros

I learned about Valant years ago with another practice before their I/O product went live. The best thing is that this current version has addressed all the quirks of the previous one which makes basic functions very easy and simple to use.

Cons

Some features in the package are useless to me still I have to pay for them just because they are included in the package. And among them there are few features which I barely use. And to be honest I am not thrilled about paying an annual subscription in addition to monthly service fees.

“Learning Valant is easy

Pros

Valant is easy to use and can manage other documents within the system. Also I do not have to spend a lot of time learning or understanding it.

Cons

I faced some intermittent connection issues but they are very rare.

“Better than many other platforms

Pros

Valant's interface is highly user-friendly and very easy to use as it allows me to keep everything in the system. Also the customer service is great and easy to work with whenever I need help.

Cons

I feel like I must purchase another system for claims management. But it will become very expensive and also difficult for me to manage between both systems at once.

“I like this EHR

Pros

I find it simple, linear and very detailed. Plus it is very user-friendly.

Cons

At times I struggle with the treatment plan tool and also I find there is not any data available that gives you step-by-step training.

“Valant customer support is the best

Pros

The customer support is extraordinary. One of the best things I have experienced so far is their unmatched support; they are always available to resolve queries. Plus the product's interface is user-friendly and the services are reliable. Lastly new training program is designed excellently.

Cons

My experience is going good so far. So I have no complaints to report.

“Favorable

Pros

Once you've familiarized yourself with the process, Valant reveals its simplicity, streamlining workflows and enhancing productivity. Its straightforward approach means less time spent grappling with complexities and more time focusing on essential tasks, ultimately contributing to a smoother and more efficient operational experience.

Cons

Initially, I found the platform somewhat challenging to grasp.

“Smooth onboarding

Pros

A comprehensive program I depend on. Training was excellent. Staff is polite and supportive.

Cons

While some features cater well to group practices, others are less relevant for sole proprietors.

“Smooth until an update comes

Pros

Easy to navigate, and many functions are accessible effortlessly.

Cons

The frequency of Valant's system updates can sometimes necessitate continuous relearning, which can be frustrating.

“Saves time and improves productivity

Pros

The streamlined process of posting ERA (Electronic Remittance Advice) compared to manual inputting significantly reduces the administrative burden on users. This efficiency translates to time savings, enabling users to allocate their resources more effectively and focus on other critical aspects of their work.

Cons

Adding modifiers can be time-consuming, and certain reports are not as user-friendly as I'd like.

“I'd expected the software to be more user-friendly

Pros

The mobile notes are highly beneficial and perform effectively.

Cons

I have a few suggestions for improving the user experience, such as maintaining consistent tab placement, providing easier access to open charts while using Mobile Notes, implementing a search function for quicker access to specific needs, and streamlining medication access in Rcopia.

“Good product for MH but could be better

Pros

Valant offers a good range of features for its cost, integrating appointments, notes, and billing into one system.

Cons

Since the introduction of the new platform a couple of years ago, I've noticed a decline in speed. It seems that Valant is prioritizing the addition of new features over optimizing core functionalities.

“Easy navigation and prompt customer service

Pros

Valant's accessibility and navigability is what I like the most, providing users with easy access to all essential functions and features. Coupled with excellent support services, users can feel confident knowing that assistance is readily available whenever needed, ensuring a smooth and hassle-free experience.

Cons

Overall, I'm satisfied with the platform, particularly appreciating the availability of phone support and the ease of accessing notes.

“Occasional errors

Pros

Client appointment scheduling and billing function smoothly.

Cons

Product updates can sometimes be unreliable, leading to manual corrections and internal disruptions, as we experienced with some errors.