Valant EHR Reviews

“Great operational support

Pros

Valant proved to be the optimal choice for our behavioral health clinic. Continuous updates and expanded features have enhanced our system's operation, saving time, especially with billing improvements and integration with our calendar and notes.

Cons

While there are areas for improvement, such as assessment features and billing complexities, I appreciate the platform's flexibility.

“A good product gone bad since pandemic.

Pros

Initially, I was highly satisfied with this software. It provided everything necessary for running a solo practice, including comprehensive billing and insurance claims processing.

Cons

Over time, I've become disillusioned with the declining software quality and lack of support, compounded by significant price increases.

“Best so far

Pros

I found scheduling and documentation worth mentioning features of this tool. Also, collecting copays at the point of payment couldn't be easier.

Cons

I find the color contrast on the site and the absence of spell check to be hindrances to usability. Also, the immobility of the payment screen and lack of spell check are bad for user experience.

“Really Good EHR System.

Pros

Many of Valant's features are crucial for our business. We appreciate the frequent updates and ongoing software evolution. Its performance has significantly improved since we adopted it five years ago.

Cons

While initially lacking some features, the system's evolution has been positive overall.

“Best for billing

Pros

Efficient documentation, billing, and scheduling. Automated receipt of ERA's and payment application saves time. The generated reports are valuable.

Cons

Specific improvements, such as more flexible report options and streamlining the diagnosis screen, would enhance usability for mental health providers.

“As a Program Director, I am so far satisfied

Pros

What I appreciate most about Valant is its easy accessibility; there are no multiple disruptive screen pop-ups.

Cons

I find the system shutdowns following new releases to be particularly frustrating.

“Clear and stratightforward implementation

Pros

From contract signing to implementation, we went live within two months. The software fulfilled our needs for ease of use and implementation, and we felt well-supported by our Implementation Manager and subject matter experts.

Cons

There are features in the client portal that could be improved to streamline data entry and document management.

“Great features, but its customizability makes it too complex

Pros

Impressive features allowing customizable aspects of practice, from charting to calendaring to billing.

Cons

The abundance of options can make navigation challenging at times.

“Lacks adequate product support

Pros

Specialist and prescribing capabilities.

Cons

Despite the price, I would have appreciated better customer support, especially as a sole practitioner.

“I can perform my duties much easily with Valant EHR

Pros

I am a nurse and this EHR makes my life easier with its user-friendly EHR interface. It's simple to pend medications for Providers to review and to input notes when patients call. Most aspects are very intuitive, and I appreciate sending PA's from the Dashboard instead of navigating to Cover My Meds.

Cons

Difficulty selecting pharmacies in Rcopia has been a recurring annoyance.

“Ideal suite for mental health clinic

Pros

The overall package aligns well with our mental health clinic.

Cons

I believe system upgrades should focus more on functionality and less on gimmicks.

“Worth a look

Pros

The clinical notes section offered by Valant serves as a valuable tool for users, facilitating documentation and improving communication among healthcare providers. Its ease of use and comprehensive functionality make it an indispensable component of the platform.

Cons

I haven't encountered any particularly negative features.

“Using valent for mental health services

Pros

Scheduling, claims denials, and ERA's are standout features, surpassing any other system I've used.

Cons

The client portal's lack of browser support and compatibility issues with mobile devices have been drawbacks.

“Customer support is unmatched with any other EHR

Pros

Valant EHR is easy to use, and the customer service is consistently professional, pleasant, and helpful when needed. Being US-based makes a significant difference compared to other EHR systems.

Cons

Consolidating charts and minimizing multiple tabs would improve navigation.

“Good and bad

Pros

Promotes more thorough notes, supporting higher billing codes.

Cons

The intake template lacks crucial elements and overemphasizes certain aspects, while important codes and billing details are sometimes missing.

“Customer service is the worst

Pros

Valant's simplicity makes it effortless to grasp, making it a easy to onboard new team members with minimal training required.

Cons

While Valant EHR Suite offers many features, there are several notable issues I've encountered. Firstly, it would be beneficial if the date of birth appeared on every page alongside the patient's name for easier identification. Secondly, there's currently no option to apply credit to a different date of service, which can be cumbersome. Additionally, despite reporting glitches and bugs, resolutions seem elusive, with coding issues persisting despite polite interactions with support staff. Lastly, the explanation for system slowdowns as being related to month-end processes feels inadequate, especially when performance issues occur frequently throughout the month with no resolution in sight.

“Valant is great!

Pros

Transitioning to Valant allowed us to bid farewell to cumbersome paper files, seamlessly accommodating remote work arrangements.

Cons

The Treatment Plan functionality within Valant presents challenges in usability, and I've noticed occasional inconsistencies in default settings within the daily scheduler, necessitating manual resets.

“Valant didn't disappoint me

Pros

The documentation and billing processes are straightforward, and I particularly appreciate the time-saving auto-populate features.

Cons

Customization can sometimes be challenging, and troubleshooting issues may require additional effort to resolve.

“The Good, The Bad and The Ugly of Using Valant

Pros

The convenience of accessing the suite 24/7 is invaluable, and the platform's reliability ensures minimal downtime.

Cons

The interface between Change Health Care and Valant has been a significant disappointment, with prolonged delays in resolution leading to denied claims and subsequent appeals for multiple clients.

“Pleased!

Pros

Discovering a product trusted by industry peers instilled confidence in me, and Valant's reputation assures me of its reliability and security.

Cons

Valant EHR Suite boasts numerous features, but the sheer volume of options can feel overwhelming at times, leaving me uncertain about the necessity of all available functionalities.