Mark
Healthcare, 11-50 employees
More than a year
“What can I say?”
Pros
Making appointments and locating clients is very easy, and it's simple to share with our instructors.
Cons
Immediate support is scarce, exacerbated by time zone differences resulting in delayed responses. Consequently, attempting to reply to emails often leads to misunderstandings about response times. While I've managed to resolve most issues independently, I worry about facing major challenges without adequate assistance.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
2
Functionality
8
Vivian
Healthcare, 11-50 employees
More than a year
“Get it!”
Pros
There's a lot to love; in fact, I adore every aspect of the software.
Cons
There's nothing about the software that I particularly dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Dr Stacy
Healthcare, 1-10 employees
More than a year
“Ease of using for business”
Pros
The scheduling process is effortless, and the reminders are perfect. I appreciate how convenient it is for my clients to make online payments.
Cons
Altering the cost of a scheduled appointment requires canceling the entire appointment, rather than providing the option to adjust the cost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michael
Healthcare, 1-10 employees
More than a year
“Great Value and Features for the money.”
Pros
The software's usability and overall CRM functionality are impressive. It delivers on its promises exceptionally well. While feature updates could be a tad more prompt, I'm a bit of a tech enthusiast and never seem to get them quickly enough!
Cons
Scheduling single and group appointments can become confusing, especially when offering and selling care packages. Clearer instructions for new users on navigating this process would be greatly appreciated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Shelly
Healthcare, 1-10 employees
More than a year
“REVIEW”
Pros
I appreciate the ability to customize various meetings with intricate details. The overall user experience is quite satisfactory.
Cons
The sync and recurring meeting functionalities require improvement. Reliability is essential, and the current setup, which necessitates a separate feed for Vcita rather than integrating seamlessly with our Google calendar, adds unnecessary complexity to our workflow.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
10
Pim
Healthcare, 11-50 employees
Less than a year
“Great software and great support”
Pros
It's simple to use and offers an excellent overview and communication with our customers.
Cons
Invoicing in the Netherlands has its quirks, especially with VAT and the Mollie payment link missing. I also wish there was an option to sync with Apple iCloud.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Richard
Healthcare, 11-50 employees
More than a year
“Vcita, a Great Tool for the Busy Professional”
Pros
In my opinion, this product is fantastic for professionals looking to automate their lead generation processes.
Cons
Integrating my I Calendar initially proved challenging.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Rita
Healthcare, 11-50 employees
More than a year
“Own”
Pros
Arranging appointments for our team of designers, ensuring that their schedules are effectively managed and optimized for productivity.
Cons
The phone and computer features sometimes clash and fail to sync seamlessly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Healthcare, 11-50 employees
More than a year
“Expensive”
Pros
It is user-friendly and easily accommodates our employees. Setting up and grasping its functionalities is a breeze. It's a complete package.
Cons
Frankly, the mobile app gives me quite a headache. I often have to restart my phone to get it to load. Plus, the cost has skyrocketed since I started, from $29 to around $150. It's getting to the point where I might need to seek alternatives.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
8
Ismael
Healthcare, 11-50 employees
Less than 6 months
“Follow your sales professionally”
Pros
I particularly enjoyed the software's marketing capabilities.
Cons
No issues with the software thus far.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
David
Healthcare, 11-50 employees
More than a year
“Great Online Booking for Websites”
Pros
The seamless integration with my website, with customizable color schemes and more, is fantastic. Linking the portal to various platforms via URL is smooth.
Cons
Initially, navigation was a bit tricky. Clicking multiple times to mark an invoice as paid is tiresome. Streamlining the process would be much appreciated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tariq
Healthcare, 11-50 employees
More than a year
“vcita review for Knights Chamber”
Pros
I'm really impressed with how smooth the appointment setting process is and how sleek it looks on my website. This platform mainly serves this purpose for me. While most customers seem to grasp the appointment setting feature easily, the UI is not for everyone. However, after interacting with them, I doubt if those individuals could even send an email if required.
Cons
I'm now paying about 2.5 times what I started with. While customer service explained the added features, many aren't useful to me. A personalized plan would be more suitable. Also, syncing with my calendar generates long URLs that clutter the interface, and the mobile app is frustratingly slow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
John
Healthcare, 11-50 employees
More than a year
“Great for scheduling and keeping a simple database”
Pros
The scheduling options are fantastic, and I appreciate being able to jot down notes for each client.
Cons
Considering what I pay, additional features like a sales funnel would be fantastic.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
8
Van
Healthcare, 11-50 employees
More than a year
“Vcita is Awesome”
Pros
While I find myself captivated by all facets of this application, there remains a desire within me to explore its functionalities in greater depth, delving into its various features and capabilities to fully leverage its potential for my needs.
Cons
My only gripe is with the payment processor.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Diana
Healthcare, 1-10 employees
More than a year
“Wonderful product”
Pros
The software integration was incredibly straightforward and user-friendly. It's easy for both our clients and staff to navigate. We strive to utilize it as much as possible and genuinely adore its overall functionality.
Cons
It would be beneficial to have more diverse forms for client questions, like Google Forms, without repetitive data entry for each appointment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
David
Healthcare, 1-10 employees
More than a year
“Guiding our business”
Pros
We've been using vcita for 8 years as our business has evolved. It's easy and enjoyable to integrate logos, designs, and into our website. It looks fantastic, and our clients find it a breeze to use. Plus, new features are added frequently, we truly appreciate vcita growing alongside us!
Cons
I admire vcita's commitment to customer feedback and growth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sylvia
Healthcare, 1-10 employees
Less than 6 months
“I been looking to offer this kind of support to my clients (portal)”
Pros
The feature that allows me to store and organize client information efficiently is incredibly valuable, as it ensures that accessing these details is both straightforward and convenient whenever needed.
Cons
There's been a bit of a learning curve to grasp how it all functions.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Healthcare, 1-10 employees
More than a year
“Vcita is a great product for small businesses”
Pros
It boasts excellent features, is easy to use, and the provided training was invaluable, allowing me to dive into it immediately.
Cons
The constant updates leave little to dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Healthcare, 1-10 employees
More than a year
“Essential Consulting and Executive Coaching Resource”
Pros
My clients, or their administrative assistants, effortlessly book their appointments without the back-and-forth emails to find a suitable time. Additionally, vcita seamlessly integrates with Zoom for meeting setups.
Cons
I would greatly appreciate the ability to automate 15-minute breaks between my calls, as it would provide a structured and efficient rhythm to my schedule, allowing for brief moments of respite and preparation between each engagement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meredith
Healthcare, 1-10 employees
More than a year
“Software is easy to use! Online portal for clients is visually appealing”
Pros
The functionality that includes sending reminders and facilitating text-based communication with clients proves to be exceptionally useful, as it helps maintain consistent and timely interactions.
Cons
It would be great if the payment system allowed for tips.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8