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Veradigm Reviews
75 Review(s)
softwareOverall Rating
3.2
75 Review(s)
Rating Distribution
5
(16)
4
(23)
3
(10)
2
(9)
1
(17)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Overall Rating
3.2
75 Review(s)
Rating Distribution
5
(16)
4
(23)
3
(10)
2
(9)
1
(17)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Filters
Ratings
Provider Size
Time Used
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Easy to use Platform
Easy to use Platform
Pros
Veradigm software is not only simple and but easy to use. Yes it does lack extra features but it does what it is designed for. Also you might feel it is too basic at times but if ease of use is what you are lookinf for, you will really like it.
Cons
Customer support is quite poor as it is not easy to get in touch with the team and the response times for service tickets is never the same.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Chris
Medical Practice, 1-10 employees
More than a year
June 2024
Good software
Good software
Pros
Simple to navigate. Prescription status updates reach pharmacies swiftly.
Cons
Sometimes it takes a while to load, and tech support seems limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
LeAnne
Hospital & Health Care, 500+ employees
More than a year
April 2024
Allscripts Pro PM
Allscripts Pro PM
Pros
Setting up schedules for different providers is a breeze, and billing is straightforward and uncomplicated. Managing several providers is easy, and scheduling patients into the right time slots is hassle-free.
Cons
Occasionally, when sending out bills, we get errors about the patient's insurance relationship to the guarantor, even though it appears correct in the chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wendy
Hospital & Health Care, 11-50 employees
More than a year
July 2023
Thorough Practice Management Software
Thorough Practice Management Software
Pros
The product is versatile, offering many features that cater to various specialties and practice requirements.
Cons
Like all systems, there are limitations based on the unique needs of each practice and patient demographics. Setting up the system involves many steps that must be completed in a specific order, making changes challenging.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kristin
Hospital & Health Care, 51-100 employees
More than a year
July 2023
Allscripts Practice Management Review: Streamlining Administrative Tasks for Healthcare Providers
Allscripts Practice Management Review: Streamlining Administrative Tasks for Healthcare Providers
Pros
Allscripts Practice Management benefits medical practices by automating administrative tasks such as appointment scheduling, patient registration, and billing, which boosts workflow efficiency and reduces manual errors. Its intuitive interface and customizable templates facilitate straightforward documentation and better communication among staff. The software integrates seamlessly with electronic health record (EHR) systems, enabling comprehensive patient care and information sharing. It also provides robust reporting and analytics features, offering valuable insights into patient demographics, revenue trends, and practice performance. Overall, it optimizes business processes for medical practices, enhancing productivity and financial outcomes.
Cons
Despite the advantages of Allscripts Practice Management, there are a few considerations. The implementation process can be difficult and time-consuming, requiring thorough training and support for staff. Users have sometimes noticed system hiccups and slow performance, especially with large data volumes. Limited customization options and specific process requirements might need extra development or integration work. Additionally, the cost structure could be a hurdle for small practices with tight budgets. However, the extensive practice management functionality and integration capabilities outweigh these drawbacks, making it a valuable tool for medical practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica
Pharmaceuticals, 500+ employees
Less than 6 months
June 2023
Solid Software
Solid Software
Pros
Allscripts has significantly improved over the past decade, making certain features and reconciliation processes easy to navigate. The software is straightforward, which I appreciate in a comprehensive RCM solution. Additionally, its integration with other software simplifies use across different companies.
Cons
There are few downsides with Allscripts. It's great software for both clinicians and the administrative team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexandra
Hospital & Health Care, 1-10 employees
More than a year
February 2023
APM feedback
APM feedback
Pros
I found the ERA posting module very user-friendly and efficient for posting electronic payments.
Cons
It was a complicated system and not easy to navigate.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Vanessa
Medical Practice, 51-100 employees
More than a year
December 2022
Allscripts PM Review 2022.
Allscripts PM Review 2022.
Pros
I value how versatile it is for scheduling, managing patient records, handling forms, and connecting to the Allscripts billing payer path system.
Cons
We can't fax or email directly from it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jaime
Medical Practice, 1-10 employees
More than a year
September 2022
keep looking
keep looking
Pros
It's an all-inclusive software package that handles insurance input, scheduling, payments, reporting, and billing.
Cons
Where to begin... this is an expensive program with annual cost increases of 3-5% for each component. Customer support is largely handled by call centers in India, making communication challenging. Reporting is lacking, only exporting in a dump file that you must copy and paste into something usable. Standard reports are basic totals, pie charts, or lists. Software updates usually cause problems and require IT involvement. I could go on look elsewhere, there are many programs offering much more for less cost.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Angela
Hospital & Health Care, 11-50 employees
More than a year
September 2022
Usable, but very inefficient and non-intuitive
Usable, but very inefficient and non-intuitive
Pros
Information is accessible and readable, allowing me to place orders and perform tasks efficiently.
Cons
Redundant mouse clicks, frequent crashes, and a difficult-to-navigate interface (awkward filters, cumbersome visual layout, non-intuitive customization).
Ease of use
1
Value for money
1
Customer Support
2
Functionality
3
Cx
Hospital & Health Care, 500+ employees
More than a year
May 2022
Decent, but difficult
Decent, but difficult
Pros
It is well-organized, appears professional, and has numerous features in a single window (scheduling, charting, etc.).
Cons
I can't have a charting document open and also switch back to the scheduling page within the same window; I have to open multiple separate windows.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 500+ employees
More than a year
March 2022
Veradigm - Allscripts Eprescribe Stand-alone Program - Great program for a small practice.
Veradigm - Allscripts Eprescribe Stand-alone Program - Great program for a small practice.
Pros
I like that we can see the medications prescribed to patients and when they were given. It allows us to pre-populate prescriptions for refills, eliminating the need to retype everything.
Cons
The phone app is practically useless. I have to use a browser on my phone to see patient prescription history and send prescriptions. I only use it in emergencies when I don't have access to a computer.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Kathy
Medical Practice, 1-10 employees
More than a year
February 2022
Worked great for us!
Worked great for us!
Pros
I found this software simple to use and relatively easy to tailor to our practice's needs. It integrated smoothly with multiple providers across various departments and locations.
Cons
It's not very visually appealing. Scheduling could be improved with click-and-drag functionality and better tracking of who altered or canceled appointments. It only shows who scheduled and the last user to edit. We use a separate POS system since it lacks an integrated one, which would have been much easier.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jessica
Health, Wellness and Fitness, 51-100 employees
More than a year
December 2021
Great for Large Hospitals!
Great for Large Hospitals!
Pros
This software enables each provider to access patient records from all other providers, making it easy to view all of a patient's medical information in one place without calling other doctors. It also allows for simple edits to patient data when updates are needed. The scheduling features are excellent, updating scheduling and registration for the physician to see.
Cons
It can be difficult to learn due to its many features. There is also a lack of timely responses to customer service requests.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Dhruva
Medical Practice, 51-100 employees
Less than 6 months
December 2021
One of the better EMR
One of the better EMR
Pros
The initials "bleerps" could be inserted anywhere. It is fully integrated with lab and radiology services.
Cons
I'd have to think hard to find something negative. No system is perfect, but this one worked well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 101-500 employees
More than a year
October 2021
Allscripts is absolutely the worst EMR that I have worked with
Allscripts is absolutely the worst EMR that I have worked with
Pros
It does not auto-populate information for exams I haven't conducted, like a cranial nerve exam. However, it doesn't really auto-populate anything.
Cons
I've used various EMRs like Epic, Cerner, Sunrise, EMA, and Office Ally. This EMR was not intuitive when I started using it about 1.5 years ago. A recent upgrade to the '184' version has made it even worse. As a surgeon, it took over 30 minutes to sign a consent form due to system issues. I can't sign consents while talking to patients; instead, I must follow a cumbersome process involving multiple signatures and finding a suitable computer. Additionally, I can't enter orders from off-site because the upgraded system doesn't display the complete order button. This EMR feels outdated.
Ease of use
1
Value for money
1
Customer Support
3
Functionality
2
Zoe
Medical Practice, 101-500 employees
More than a year
December 2020
Cloud Servers down once again
Cloud Servers down once again
Pros
The point-of-sale features were impressive, though the delivery of function was extremely challenged.
Cons
Every additional function, like MIPPS, Patient Portal, and EPCS, comes with extra charges, making it very expensive once all functionality is added. Allscripts billing is extremely complicated and frequently incorrect, often taking months to resolve issues.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
3
Jeffrey
Medical Practice, 1-10 employees
More than a year
April 2020
Good Product
Good Product
Pros
Automated functions allowed staff to focus on other tasks.
Cons
I often experienced delays in finding the right resources to assist with setting up new features.
Ease of use
9
Value for money
9
Customer Support
6
Functionality
9
Angela
Medical Practice, 11-50 employees
More than a year
February 2020
Buyers Beware
Buyers Beware
Pros
I realy like that I no longer have to search for paper charts.
Cons
The software is labor-intensive, requiring more personal time to complete an office visit. There are numerous screens to navigate before completing simple actions like reviewing patient medications. The system is confusing and not standardized, leading to complex navigation that results in the same outcome.
Ease of use
1
Value for money
2
Customer Support
3
Functionality
2
Rhonda
Medical Practice, 101-500 employees
More than a year
January 2020
Questionable business practices, go a different direction!
Questionable business practices, go a different direction!
Pros
The software has decent reporting capabilities, and the scheduling module is flexible and can be configured in various ways.
Cons
Service is slow and poor. While reports are easy to run, they frequently don't reconcile because of unrecognized parameters. Billing errors on invoices take months to resolve, requiring significant management time to prove the errors.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
3
Rick
Medical Practice, 51-100 employees
More than a year
January 2020
East to use medical softeware
East to use medical softeware
Pros
The patient demographic system is straightforward for registering patients and tracking insurance and patient information.
Cons
The font could be bigger to assist those with low vision.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Karla
Health, Wellness and Fitness, 500+ employees
More than a year
November 2019
Billing software
Billing software
Pros
The reporting capability was very comprehensive. Any time I needed a new feature, it was added promptly.
Cons
It was not easy to navigate this new system compared to the old DOS-based system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
BETH
Hospital & Health Care, 11-50 employees
More than a year
November 2019
Very secure
Very secure
Pros
I appreciate the great security for our patient referrals, which makes me trust the product.
Cons
I wish this software could be used on Google Chrome. Also, the referral expiration time can be too quick.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jessica
Medical Practice, 51-100 employees
More than a year
November 2019
Horrible product
Horrible product
Pros
There's really nothing about this product that I have ever found appealing.
Cons
There are many issues... the software platform is outdated, using Microsoft Remote Desktop with several login screens, and frequent lockouts. It reminds me of Windows 95. It is not easy to navigate. They were hacked last year, costing our practice productivity and causing major disruptions. There are errors in the exam section, with anatomical areas in the wrong place, and poor HPI autogeneration. The list goes on.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Brian
Medical Practice, 51-100 employees
More than a year
October 2019
Allscripts is Always Good
Allscripts is Always Good
Pros
A very reliable and easy-to-navigate system that meets most practice needs.
Cons
It's a bit tricky to diagram skin lesions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lawrence
Hospital & Health Care, 51-100 employees
More than a year
October 2019
Wish we had better experiences
Wish we had better experiences
Pros
Practice Manager is intuitive.
Cons
We get dropped from the service daily. We've had to update all computers to a new URL three times in the past six months. Signing in is difficult with three different logins for cloud, PM, and clinical. It's very expensive. We signed up in 2013 and had only a week of training.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
3
Jamie
Medical Practice, 11-50 employees
More than a year
October 2019
Not very user-friendly
Not very user-friendly
Pros
Simple interface, easy to navigate across the entire enterprise.
Cons
Can't customize it. Lacks basic features and functionality. Allows booking appointments in the past without any warning.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
3
Anonymous
Not Specified, 500+ employees
More than a year
August 2019
Can't get out of contract - like a medical Computing Roach Motel
Can't get out of contract - like a medical Computing Roach Motel
Pros
I liked absolutely nothing about this experience. Nothing at all.
Cons
Service is slow. Despite upgrading and sending emails, faxes, and letters, they continue billing me and claim my single office has two accounts. I never set up a second one. I haven't used it in years, but they keep billing.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Hospital & Health Care, 1-10 employees
More than a year
August 2019
Not bad for what it is
Not bad for what it is
Pros
It's quite simple and gets the job done. The interface is somewhat sparse but presents patient information clearly.
Cons
The user interface feels outdated and could use an upgrade.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Nate
Government Administration, 11-50 employees
More than a year
June 2019
allscripts
allscripts
Pros
Reviewing and submitting medications for patients is efficient.
Cons
Nothing I dislike. We can view all past medications by date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tori
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2019
Allscripts is user friendly and a great centralized program to save patient documents
Allscripts is user friendly and a great centralized program to save patient documents
Pros
Allscripts simplifies the referral process significantly. It enhances communication between doctors in the back and support staff up front.
Cons
I wish it didn't glitch or freeze as often. When it does, I have to sign out and back in to continue my work.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Samantha
Not Specified, 11-50 employees
More than a year
February 2019
Usable, but difficult to learn
Usable, but difficult to learn
Pros
Easy to access within various EMR systems, secure with multiple steps to ensure only the doctor prescribes, and quick in sending to the pharmacy.
Cons
Somewhat unreliable; occasionally, it doesn't send prescriptions when ordered, though this is rare. Takes some training to get used to.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
4
Autumn
Medical Practice, 11-50 employees
More than a year
January 2019
Allscripts EHR Review
Allscripts EHR Review
Pros
Integrates all practice needs and various providers. Comprehensive record-keeping, clear documentation, and some dictation capabilities.
Cons
The cost per doctor isn't feasible for smaller practices. There's a significant learning curve and challenges with implementation.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
6
Kathleen
Medical Practice, 1-10 employees
Free Trial
December 2018
Allscripts PM review
Allscripts PM review
Pros
The one aspect I appreciated about Allscripts PM was its speed. I could quickly access what I needed. Unlocking accounts or changing passwords was quick and easy.
Cons
I hate how outdated it is. In a tech-savvy world, Allscripts PM still looks like it's stuck in the Windows 98 era.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Jaime
Information Technology and Services, 500+ employees
More than a year
November 2018
Worst costumer service. Do no trust this company
Worst costumer service. Do no trust this company
Pros
Somewhat easy to use. I don't have anything good to say about this company. They lied when I renewed the contract. Have an attorney review your contract before signing any EMR agreement.
Cons
Terrible customer service. When you call, someone abroad answers, and when you place a ticket, nobody resolves the issues. They didn't provide training despite promising it in the contract. Very unprofessional. Check your statements as they often include unexplained extra charges. A nightmare experience.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
mariaelena
Medical Practice, 1-10 employees
More than a year
October 2018
Great product!
Great product!
Pros
This software is very intuitive. It's easy to navigate between the different features.
Cons
It frequently freezes or runs slowly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Jamie
Hospital & Health Care, 500+ employees
More than a year
October 2018
Outdated
Outdated
Pros
Once you get accustomed to the outdated interface, you can probably get your claims to process.
Cons
The interface is ancient and very difficult to navigate, making it frustrating to solve even simple issues.
Ease of use
4
Value for money
10
Customer Support
7
Functionality
10
Evangeline
Medical Practice, 11-50 employees
More than a year
October 2018
A needed platform
A needed platform
Pros
It's necessary for the medical industry and covers a wide range of healthcare areas.
Cons
The system slows down during peak traffic times, which is frustrating.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Deborah
Medical Practice, 11-50 employees
More than a year
September 2018
Allscripts EMR is a helpful and very knowledgeable system.
Allscripts EMR is a helpful and very knowledgeable system.
Pros
What I like most about this product is the variety of reports you can run to ensure accuracy through checks and balances.
Cons
You have to figure out different shortcuts on your own because they aren't covered in the training module.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Latasha
Medical Practice, 11-50 employees
More than a year
September 2018
I Wish the PM Was More Seamless With the Clinical Module
I Wish the PM Was More Seamless With the Clinical Module
Pros
Works well. Easy to schedule patients. Once you learn the complex system, you have a lot of control over the fine details.
Cons
I dislike how different it is from the EHR. The PM feels like it hasn't changed in 15 years, while the EHR has been updated. It also has the common crashing issues of Allscripts products. The setup is complex and requires IT expertise or a professional IT person to set up the scheduling templates.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stuart
Medical Practice, 1-10 employees
More than a year
August 2018
Allscripts Review
Allscripts Review
Pros
This is a great company and a one-stop place for all healthcare needs. I find it very useful.
Cons
No complaints about this program. It is intuitive, so virtually anyone can use it to its fullest potential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darien
Financial Services, 500+ employees
More than a year
August 2018
Allscripts PM is functional and without fuss.
Allscripts PM is functional and without fuss.
Pros
Day-to-day appointment management functions are straightforward and the setup is intuitive. Setting, moving, and looking up patient appointments, as well as changing registration, is very simple.
Cons
Reporting functions are not straightforward. It's best if users have billing experience and software like Excel to export reports. My office does not have Excel, which would be helpful.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, N/A employees
More than a year
July 2018
Worst EHR I have used
Worst EHR I have used
Pros
Intuitive, but that's the only good thing I can say about it. This requires 100 characters, but there's really nothing more to add.
Cons
Support is based in India, and there is no accountability for bad advice. Management is difficult to deal with unless you email the CEO.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
2
Troy
Medical Practice, 11-50 employees
More than a year
June 2018
Allscripts EHR is good to use!
Allscripts EHR is good to use!
Pros
It is a great product for any medical facility. It's easy to teach others how to use this program, and it's efficient.
Cons
I have no complaints about this product. It works great for my staff and me. Thank you!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Medical Practice, 51-100 employees
Less than 6 months
June 2018
Easy To Use, Slow, Bad Design
Easy To Use, Slow, Bad Design
Pros
It was easy to use and find what you needed. The software is fairly simple, and the ability to send electronic prescriptions is a plus.
Cons
It is very slow and takes forever to load! Integration with other systems is nearly impossible. The software interface is poorly designed, and the coding is messy. Downtime happens almost every week as the system goes down randomly.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
6
Jeffery
Not Specified, 500+ employees
More than a year
June 2018
Decent layout but not great for Opthamologists
Decent layout but not great for Opthamologists
Pros
After learning the system, I had a complete understanding. The staff provided excellent training.
Cons
The ease of use for the doctor wasn't there when he had to use it himself. The graphical user interface could have been better.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Kevin
Medical Practice, 11-50 employees
Less than 6 months
June 2018
Good software for home health agencies
Good software for home health agencies
Pros
Easy to use; users can point and click; view previous assessments by other users; save and return to complete.
Cons
The system updates frequently. While they are usually scheduled, it's inconvenient as users cannot access it for a period, and it sometimes crashes.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Sonia
Medical Practice, 51-100 employees
More than a year
June 2018
Not the best
Not the best
Pros
I love that it has ePrescribe and eFax. It makes things very convenient. I also find the system very intuitive.
Cons
Eprescribe and Efax don't always go through, and there is no alert if they fail. This software requires two computer screens to work properly.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Shelby
Medical Practice, 11-50 employees
Less than a year
May 2018
ALLSCRIPTS EHR
ALLSCRIPTS EHR
Pros
This is a fantastic program with many good features. Our office uses it frequently. Good overall.
Cons
Sometimes, when you save patient information, it doesn't actually save. It can boot me out in the middle of entering patient data.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Rosemary
Not Specified, 1-10 employees
Less than a year
May 2018
Excellent For Nursing Home Referrals
Excellent For Nursing Home Referrals
Pros
We used to use Allscripts at our nursing homes. It's an excellent platform for staying in touch with hospitals and not missing potential referrals.
Cons
I don't have any major issues with this platform. At one point, it was difficult to manage as someone had to stay at the desk, but they later upgraded the mobile version and resolved that issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Not Specified, 11-50 employees
More than a year
May 2018
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Easy to use Platform
Easy to use Platform
Pros
Veradigm software is not only simple and but easy to use. Yes it does lack extra features but it does what it is designed for. Also you might feel it is too basic at times but if ease of use is what you are lookinf for, you will really like it.
Cons
Customer support is quite poor as it is not easy to get in touch with the team and the response times for service tickets is never the same.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Chris
Medical Practice, 1-10 employees
More than a year
June 2024
Good software
Good software
Pros
Simple to navigate. Prescription status updates reach pharmacies swiftly.
Cons
Sometimes it takes a while to load, and tech support seems limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
LeAnne
Hospital & Health Care, 500+ employees
More than a year
April 2024
Allscripts Pro PM
Allscripts Pro PM
Pros
Setting up schedules for different providers is a breeze, and billing is straightforward and uncomplicated. Managing several providers is easy, and scheduling patients into the right time slots is hassle-free.
Cons
Occasionally, when sending out bills, we get errors about the patient's insurance relationship to the guarantor, even though it appears correct in the chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wendy
Hospital & Health Care, 11-50 employees
More than a year
July 2023
Thorough Practice Management Software
Thorough Practice Management Software
Pros
The product is versatile, offering many features that cater to various specialties and practice requirements.
Cons
Like all systems, there are limitations based on the unique needs of each practice and patient demographics. Setting up the system involves many steps that must be completed in a specific order, making changes challenging.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kristin
Hospital & Health Care, 51-100 employees
More than a year
July 2023
Allscripts Practice Management Review: Streamlining Administrative Tasks for Healthcare Providers
Allscripts Practice Management Review: Streamlining Administrative Tasks for Healthcare Providers
Pros
Allscripts Practice Management benefits medical practices by automating administrative tasks such as appointment scheduling, patient registration, and billing, which boosts workflow efficiency and reduces manual errors. Its intuitive interface and customizable templates facilitate straightforward documentation and better communication among staff. The software integrates seamlessly with electronic health record (EHR) systems, enabling comprehensive patient care and information sharing. It also provides robust reporting and analytics features, offering valuable insights into patient demographics, revenue trends, and practice performance. Overall, it optimizes business processes for medical practices, enhancing productivity and financial outcomes.
Cons
Despite the advantages of Allscripts Practice Management, there are a few considerations. The implementation process can be difficult and time-consuming, requiring thorough training and support for staff. Users have sometimes noticed system hiccups and slow performance, especially with large data volumes. Limited customization options and specific process requirements might need extra development or integration work. Additionally, the cost structure could be a hurdle for small practices with tight budgets. However, the extensive practice management functionality and integration capabilities outweigh these drawbacks, making it a valuable tool for medical practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica
Pharmaceuticals, 500+ employees
Less than 6 months
June 2023
Solid Software
Solid Software
Pros
Allscripts has significantly improved over the past decade, making certain features and reconciliation processes easy to navigate. The software is straightforward, which I appreciate in a comprehensive RCM solution. Additionally, its integration with other software simplifies use across different companies.
Cons
There are few downsides with Allscripts. It's great software for both clinicians and the administrative team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexandra
Hospital & Health Care, 1-10 employees
More than a year
February 2023
APM feedback
APM feedback
Pros
I found the ERA posting module very user-friendly and efficient for posting electronic payments.
Cons
It was a complicated system and not easy to navigate.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Vanessa
Medical Practice, 51-100 employees
More than a year
December 2022
Allscripts PM Review 2022.
Allscripts PM Review 2022.
Pros
I value how versatile it is for scheduling, managing patient records, handling forms, and connecting to the Allscripts billing payer path system.
Cons
We can't fax or email directly from it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jaime
Medical Practice, 1-10 employees
More than a year
September 2022
keep looking
keep looking
Pros
It's an all-inclusive software package that handles insurance input, scheduling, payments, reporting, and billing.
Cons
Where to begin... this is an expensive program with annual cost increases of 3-5% for each component. Customer support is largely handled by call centers in India, making communication challenging. Reporting is lacking, only exporting in a dump file that you must copy and paste into something usable. Standard reports are basic totals, pie charts, or lists. Software updates usually cause problems and require IT involvement. I could go on look elsewhere, there are many programs offering much more for less cost.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Angela
Hospital & Health Care, 11-50 employees
More than a year
September 2022
Usable, but very inefficient and non-intuitive
Usable, but very inefficient and non-intuitive
Pros
Information is accessible and readable, allowing me to place orders and perform tasks efficiently.
Cons
Redundant mouse clicks, frequent crashes, and a difficult-to-navigate interface (awkward filters, cumbersome visual layout, non-intuitive customization).
Ease of use
1
Value for money
1
Customer Support
2
Functionality
3
Cx
Hospital & Health Care, 500+ employees
More than a year
May 2022
Decent, but difficult
Decent, but difficult
Pros
It is well-organized, appears professional, and has numerous features in a single window (scheduling, charting, etc.).
Cons
I can't have a charting document open and also switch back to the scheduling page within the same window; I have to open multiple separate windows.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 500+ employees
More than a year
March 2022
Veradigm - Allscripts Eprescribe Stand-alone Program - Great program for a small practice.
Veradigm - Allscripts Eprescribe Stand-alone Program - Great program for a small practice.
Pros
I like that we can see the medications prescribed to patients and when they were given. It allows us to pre-populate prescriptions for refills, eliminating the need to retype everything.
Cons
The phone app is practically useless. I have to use a browser on my phone to see patient prescription history and send prescriptions. I only use it in emergencies when I don't have access to a computer.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Kathy
Medical Practice, 1-10 employees
More than a year
February 2022
Worked great for us!
Worked great for us!
Pros
I found this software simple to use and relatively easy to tailor to our practice's needs. It integrated smoothly with multiple providers across various departments and locations.
Cons
It's not very visually appealing. Scheduling could be improved with click-and-drag functionality and better tracking of who altered or canceled appointments. It only shows who scheduled and the last user to edit. We use a separate POS system since it lacks an integrated one, which would have been much easier.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jessica
Health, Wellness and Fitness, 51-100 employees
More than a year
December 2021
Great for Large Hospitals!
Great for Large Hospitals!
Pros
This software enables each provider to access patient records from all other providers, making it easy to view all of a patient's medical information in one place without calling other doctors. It also allows for simple edits to patient data when updates are needed. The scheduling features are excellent, updating scheduling and registration for the physician to see.
Cons
It can be difficult to learn due to its many features. There is also a lack of timely responses to customer service requests.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Dhruva
Medical Practice, 51-100 employees
Less than 6 months
December 2021
One of the better EMR
One of the better EMR
Pros
The initials "bleerps" could be inserted anywhere. It is fully integrated with lab and radiology services.
Cons
I'd have to think hard to find something negative. No system is perfect, but this one worked well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 101-500 employees
More than a year
October 2021
Allscripts is absolutely the worst EMR that I have worked with
Allscripts is absolutely the worst EMR that I have worked with
Pros
It does not auto-populate information for exams I haven't conducted, like a cranial nerve exam. However, it doesn't really auto-populate anything.
Cons
I've used various EMRs like Epic, Cerner, Sunrise, EMA, and Office Ally. This EMR was not intuitive when I started using it about 1.5 years ago. A recent upgrade to the '184' version has made it even worse. As a surgeon, it took over 30 minutes to sign a consent form due to system issues. I can't sign consents while talking to patients; instead, I must follow a cumbersome process involving multiple signatures and finding a suitable computer. Additionally, I can't enter orders from off-site because the upgraded system doesn't display the complete order button. This EMR feels outdated.
Ease of use
1
Value for money
1
Customer Support
3
Functionality
2
Zoe
Medical Practice, 101-500 employees
More than a year
December 2020
Cloud Servers down once again
Cloud Servers down once again
Pros
The point-of-sale features were impressive, though the delivery of function was extremely challenged.
Cons
Every additional function, like MIPPS, Patient Portal, and EPCS, comes with extra charges, making it very expensive once all functionality is added. Allscripts billing is extremely complicated and frequently incorrect, often taking months to resolve issues.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
3
Jeffrey
Medical Practice, 1-10 employees
More than a year
April 2020
Good Product
Good Product
Pros
Automated functions allowed staff to focus on other tasks.
Cons
I often experienced delays in finding the right resources to assist with setting up new features.
Ease of use
9
Value for money
9
Customer Support
6
Functionality
9
Angela
Medical Practice, 11-50 employees
More than a year
February 2020
Buyers Beware
Buyers Beware
Pros
I realy like that I no longer have to search for paper charts.
Cons
The software is labor-intensive, requiring more personal time to complete an office visit. There are numerous screens to navigate before completing simple actions like reviewing patient medications. The system is confusing and not standardized, leading to complex navigation that results in the same outcome.
Ease of use
1
Value for money
2
Customer Support
3
Functionality
2
Rhonda
Medical Practice, 101-500 employees
More than a year
January 2020
Questionable business practices, go a different direction!
Questionable business practices, go a different direction!
Pros
The software has decent reporting capabilities, and the scheduling module is flexible and can be configured in various ways.
Cons
Service is slow and poor. While reports are easy to run, they frequently don't reconcile because of unrecognized parameters. Billing errors on invoices take months to resolve, requiring significant management time to prove the errors.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
3
Rick
Medical Practice, 51-100 employees
More than a year
January 2020
East to use medical softeware
East to use medical softeware
Pros
The patient demographic system is straightforward for registering patients and tracking insurance and patient information.
Cons
The font could be bigger to assist those with low vision.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Karla
Health, Wellness and Fitness, 500+ employees
More than a year
November 2019
Billing software
Billing software
Pros
The reporting capability was very comprehensive. Any time I needed a new feature, it was added promptly.
Cons
It was not easy to navigate this new system compared to the old DOS-based system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
BETH
Hospital & Health Care, 11-50 employees
More than a year
November 2019
Very secure
Very secure
Pros
I appreciate the great security for our patient referrals, which makes me trust the product.
Cons
I wish this software could be used on Google Chrome. Also, the referral expiration time can be too quick.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jessica
Medical Practice, 51-100 employees
More than a year
November 2019
Horrible product
Horrible product
Pros
There's really nothing about this product that I have ever found appealing.
Cons
There are many issues... the software platform is outdated, using Microsoft Remote Desktop with several login screens, and frequent lockouts. It reminds me of Windows 95. It is not easy to navigate. They were hacked last year, costing our practice productivity and causing major disruptions. There are errors in the exam section, with anatomical areas in the wrong place, and poor HPI autogeneration. The list goes on.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Brian
Medical Practice, 51-100 employees
More than a year
October 2019
Allscripts is Always Good
Allscripts is Always Good
Pros
A very reliable and easy-to-navigate system that meets most practice needs.
Cons
It's a bit tricky to diagram skin lesions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lawrence
Hospital & Health Care, 51-100 employees
More than a year
October 2019
Wish we had better experiences
Wish we had better experiences
Pros
Practice Manager is intuitive.
Cons
We get dropped from the service daily. We've had to update all computers to a new URL three times in the past six months. Signing in is difficult with three different logins for cloud, PM, and clinical. It's very expensive. We signed up in 2013 and had only a week of training.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
3
Jamie
Medical Practice, 11-50 employees
More than a year
October 2019
Not very user-friendly
Not very user-friendly
Pros
Simple interface, easy to navigate across the entire enterprise.
Cons
Can't customize it. Lacks basic features and functionality. Allows booking appointments in the past without any warning.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
3
Anonymous
Not Specified, 500+ employees
More than a year
August 2019
Can't get out of contract - like a medical Computing Roach Motel
Can't get out of contract - like a medical Computing Roach Motel
Pros
I liked absolutely nothing about this experience. Nothing at all.
Cons
Service is slow. Despite upgrading and sending emails, faxes, and letters, they continue billing me and claim my single office has two accounts. I never set up a second one. I haven't used it in years, but they keep billing.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Hospital & Health Care, 1-10 employees
More than a year
August 2019
Not bad for what it is
Not bad for what it is
Pros
It's quite simple and gets the job done. The interface is somewhat sparse but presents patient information clearly.
Cons
The user interface feels outdated and could use an upgrade.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Nate
Government Administration, 11-50 employees
More than a year
June 2019
allscripts
allscripts
Pros
Reviewing and submitting medications for patients is efficient.
Cons
Nothing I dislike. We can view all past medications by date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tori
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2019
Allscripts is user friendly and a great centralized program to save patient documents
Allscripts is user friendly and a great centralized program to save patient documents
Pros
Allscripts simplifies the referral process significantly. It enhances communication between doctors in the back and support staff up front.
Cons
I wish it didn't glitch or freeze as often. When it does, I have to sign out and back in to continue my work.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Samantha
Not Specified, 11-50 employees
More than a year
February 2019
Usable, but difficult to learn
Usable, but difficult to learn
Pros
Easy to access within various EMR systems, secure with multiple steps to ensure only the doctor prescribes, and quick in sending to the pharmacy.
Cons
Somewhat unreliable; occasionally, it doesn't send prescriptions when ordered, though this is rare. Takes some training to get used to.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
4
Autumn
Medical Practice, 11-50 employees
More than a year
January 2019
Allscripts EHR Review
Allscripts EHR Review
Pros
Integrates all practice needs and various providers. Comprehensive record-keeping, clear documentation, and some dictation capabilities.
Cons
The cost per doctor isn't feasible for smaller practices. There's a significant learning curve and challenges with implementation.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
6
Kathleen
Medical Practice, 1-10 employees
Free Trial
December 2018
Allscripts PM review
Allscripts PM review
Pros
The one aspect I appreciated about Allscripts PM was its speed. I could quickly access what I needed. Unlocking accounts or changing passwords was quick and easy.
Cons
I hate how outdated it is. In a tech-savvy world, Allscripts PM still looks like it's stuck in the Windows 98 era.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Jaime
Information Technology and Services, 500+ employees
More than a year
November 2018
Worst costumer service. Do no trust this company
Worst costumer service. Do no trust this company
Pros
Somewhat easy to use. I don't have anything good to say about this company. They lied when I renewed the contract. Have an attorney review your contract before signing any EMR agreement.
Cons
Terrible customer service. When you call, someone abroad answers, and when you place a ticket, nobody resolves the issues. They didn't provide training despite promising it in the contract. Very unprofessional. Check your statements as they often include unexplained extra charges. A nightmare experience.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
mariaelena
Medical Practice, 1-10 employees
More than a year
October 2018
Great product!
Great product!
Pros
This software is very intuitive. It's easy to navigate between the different features.
Cons
It frequently freezes or runs slowly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Jamie
Hospital & Health Care, 500+ employees
More than a year
October 2018
Outdated
Outdated
Pros
Once you get accustomed to the outdated interface, you can probably get your claims to process.
Cons
The interface is ancient and very difficult to navigate, making it frustrating to solve even simple issues.
Ease of use
4
Value for money
10
Customer Support
7
Functionality
10
Evangeline
Medical Practice, 11-50 employees
More than a year
October 2018
A needed platform
A needed platform
Pros
It's necessary for the medical industry and covers a wide range of healthcare areas.
Cons
The system slows down during peak traffic times, which is frustrating.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Deborah
Medical Practice, 11-50 employees
More than a year
September 2018
Allscripts EMR is a helpful and very knowledgeable system.
Allscripts EMR is a helpful and very knowledgeable system.
Pros
What I like most about this product is the variety of reports you can run to ensure accuracy through checks and balances.
Cons
You have to figure out different shortcuts on your own because they aren't covered in the training module.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Latasha
Medical Practice, 11-50 employees
More than a year
September 2018
I Wish the PM Was More Seamless With the Clinical Module
I Wish the PM Was More Seamless With the Clinical Module
Pros
Works well. Easy to schedule patients. Once you learn the complex system, you have a lot of control over the fine details.
Cons
I dislike how different it is from the EHR. The PM feels like it hasn't changed in 15 years, while the EHR has been updated. It also has the common crashing issues of Allscripts products. The setup is complex and requires IT expertise or a professional IT person to set up the scheduling templates.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stuart
Medical Practice, 1-10 employees
More than a year
August 2018
Allscripts Review
Allscripts Review
Pros
This is a great company and a one-stop place for all healthcare needs. I find it very useful.
Cons
No complaints about this program. It is intuitive, so virtually anyone can use it to its fullest potential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darien
Financial Services, 500+ employees
More than a year
August 2018
Allscripts PM is functional and without fuss.
Allscripts PM is functional and without fuss.
Pros
Day-to-day appointment management functions are straightforward and the setup is intuitive. Setting, moving, and looking up patient appointments, as well as changing registration, is very simple.
Cons
Reporting functions are not straightforward. It's best if users have billing experience and software like Excel to export reports. My office does not have Excel, which would be helpful.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, N/A employees
More than a year
July 2018
Worst EHR I have used
Worst EHR I have used
Pros
Intuitive, but that's the only good thing I can say about it. This requires 100 characters, but there's really nothing more to add.
Cons
Support is based in India, and there is no accountability for bad advice. Management is difficult to deal with unless you email the CEO.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
2
Troy
Medical Practice, 11-50 employees
More than a year
June 2018
Allscripts EHR is good to use!
Allscripts EHR is good to use!
Pros
It is a great product for any medical facility. It's easy to teach others how to use this program, and it's efficient.
Cons
I have no complaints about this product. It works great for my staff and me. Thank you!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Medical Practice, 51-100 employees
Less than 6 months
June 2018
Easy To Use, Slow, Bad Design
Easy To Use, Slow, Bad Design
Pros
It was easy to use and find what you needed. The software is fairly simple, and the ability to send electronic prescriptions is a plus.
Cons
It is very slow and takes forever to load! Integration with other systems is nearly impossible. The software interface is poorly designed, and the coding is messy. Downtime happens almost every week as the system goes down randomly.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
6
Jeffery
Not Specified, 500+ employees
More than a year
June 2018
Decent layout but not great for Opthamologists
Decent layout but not great for Opthamologists
Pros
After learning the system, I had a complete understanding. The staff provided excellent training.
Cons
The ease of use for the doctor wasn't there when he had to use it himself. The graphical user interface could have been better.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Kevin
Medical Practice, 11-50 employees
Less than 6 months
June 2018
Good software for home health agencies
Good software for home health agencies
Pros
Easy to use; users can point and click; view previous assessments by other users; save and return to complete.
Cons
The system updates frequently. While they are usually scheduled, it's inconvenient as users cannot access it for a period, and it sometimes crashes.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Sonia
Medical Practice, 51-100 employees
More than a year
June 2018
Not the best
Not the best
Pros
I love that it has ePrescribe and eFax. It makes things very convenient. I also find the system very intuitive.
Cons
Eprescribe and Efax don't always go through, and there is no alert if they fail. This software requires two computer screens to work properly.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Shelby
Medical Practice, 11-50 employees
Less than a year
May 2018
ALLSCRIPTS EHR
ALLSCRIPTS EHR
Pros
This is a fantastic program with many good features. Our office uses it frequently. Good overall.
Cons
Sometimes, when you save patient information, it doesn't actually save. It can boot me out in the middle of entering patient data.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Rosemary
Not Specified, 1-10 employees
Less than a year
May 2018
Excellent For Nursing Home Referrals
Excellent For Nursing Home Referrals
Pros
We used to use Allscripts at our nursing homes. It's an excellent platform for staying in touch with hospitals and not missing potential referrals.
Cons
I don't have any major issues with this platform. At one point, it was difficult to manage as someone had to stay at the desk, but they later upgraded the mobile version and resolved that issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Not Specified, 11-50 employees
More than a year
May 2018