WebPT Reviews

“User-friendly interface

Pros

It is very flexible and I can fulfill all my basic needs with ease through this software.

Cons

I am disappointed that features like scheduling and saving documents into an echart are available only at an extra cost.

“Long time customer

Pros

I love that it is customized specifically for therapy.

Cons

I have no complaints. WebPT consistently aims to enhance the product.

“Webpt experience

Pros

The soap notes template is saved and easily accessible. The staffs training is quick because the system is easy to follow and understand.

Cons

Despite the updates in tracking staff activities, it is still hard to understand what the person did on the report when you simply want to see it in a simple form.

“WebPT is a good program.

Pros

I like the integration of Therabill into the WebPT platform.

Cons

I have a few things that I am not a fan of. Firstly I really dislike the unavailability of SMART PHRASE. Secondly I am not a fan of the frequent price increases in my package. Thirdly the frequent glitches are bothersome. For example, suddenly we can't chart up to the 10th visit for Medicare. It stops at 9 and insists on a Progress note. Fourthly, when I cancel a client, it completely disappears from the schedule, making it difficult for future scheduling. It would be better if it could simply fade out and say "cancel."

“Not pleased with the product for past three years.

Pros

As a PT I like the ease of use. Also having a designated contact person for our account was a great feature but that ended in 2019.

Cons

Therabill is difficult to use and the transition from WebPT is not as seamless as it should be. It is overpriced and the customer service has declined since COVID-19. I had a positive experience with their customer service from 2010 to 2019 but it has been disappointing recently in terms of response time, accessibility, and assistance.

“Review

Pros

I like that I can verify insurance benefits for patients and that the EMR offers some other useful features too.

Cons

I am unable to add assessments other than using the custom assessment section. It would be easier for me to create my notes if I could manually enter my own assessments.

“Great PT EMR

Pros

The responsiveness to assistance and the incorporation of feedback to update the product are commendable for me.

Cons

Firstly the previous measurements don't carry over to new progress notes in SOAP 2.02-SOAP 2.0 documents. Secondly the printout/fax layout takes up too much space and pages. Lastly there is no option to email or securely send documents other than through fax.

“Ease of use

Pros

It is user friendly with most tests and measures available with just a click for documentation.

Cons

There are certain tests that are unavailable and the daily notes contain excessive unnecessary information. The pre written text function doesn't function properly.

“Fabulous System

Pros

WebPT makes paperwork as simple and integrated as possible ensuring ease and efficiency.

Cons

There are too many dropdowns. I would prefer more SmartText. although it is possible that the feature exists but I don't know how to use it.

“Review

Pros

The ease of use, functionality and practicality it offers are quite impressive.

Cons

The Home Exercise Program (HEP) app is confusing for patients particularly when adding exercises.

“WebPT Review

Pros

I really like the ease of use of WebPT and the flexibility of a month to month basis. The professional appearance of the documentation is also a plus.

Cons

I am not a fan of the adding physician and insurance features. They are not as smooth as I would like. Additionally, at times discharged cases show up when logging in under a clients name if they have multiple cases on file. I reached out to WebPT to address this issue hoping that only the current case would appear first, eliminating the need to toggle back from a discharged case. Unfortunately I didn't receive a satisfactory answer. Moreover patients cannot book their appointments through a public portal which is inconvenient.

“Webpt user

Pros

The documentation is easy to complete and maintains a professional appearance.

Cons

The system experiences occasional downtime and is slow. Apart from that I have no complaints.

“Unhappy with webpt. Where is soapnote 2.0???

Pros

Its okay to use because it is Medicare compliant but it can be difficult sometimes and a bit outdated. Its not comfortable to use with tablets or phones.

Cons

The customer service is poor and there is no ability to duplicate similar evaluations or create prefilled templates.

“Review - webpt

Pros

Scheduling and maintaining insurance information are key and the best features.

Cons

The EMR features pose difficulties for our PT.

“Easy access to information

Pros

The product is user friendly and integrates smoothly with Therabill. Having all patient information in one application is ideal for providing the best possible care.

Cons

Sometimes the patient reminders don't get sent and after updates, WebPT experiences significant downtime.

“Does What it Needs To

Pros

The interface is clean and displays information clearly. Changing or creating schedules is effortless and the charts keep track of patients visits seamlessly. It is easy to see the frequency of visits and reasons for attendance or non attendance.

Cons

The reminders cannot be customized and it would be helpful if the charting for patient visits automatically updated with each visit. Currently it may inaccurately show a patient attending fewer visits than they actually have, making it hard to track.

“ReissPT LOVES WebPT

Pros

I love that WebPT meets all my needs as a private practice owner and physical therapist.it is all in one comprehensive platform.

Cons

I would like to track and schedule non insurance services such as wellness or other cash services. Maybe I am not aware of how to do it but I want to set up reminders for those individuals. Additionally I often need a one time only option for charting internal payments and billing. It would be great if there was a feature to allow that. Feel free to call me to discuss further.

“Good product

Pros

It is easy to use, adaptable, customizable and incredibly cost effective. I can handle billing, scheduling, documentation, order supplies and even earn CEUs all within the same platform.

Cons

Every now and then the system goes down and sometimes it takes a while for customer support to respond.

“Ease of use for office needs!

Pros

I like how user friendly this product is. Also how webpt is making my everyday work simple and easy

Cons

The only feature I wish was improved is the ability to save patients files as PDF when downloading them.

“Good at some things. Bad at some things. Could be the best.

Pros

WebPT is user friendly and simplifies the documentation process. The Home Exercise Program (HEP) is a valuable addition.

Cons

The developers are slow in addressing known issues and the prices are increased, citing the need for updates. They have dedicated significant resources to meet DEI requirements but neglect issues that directly impact patient care.