WebPT Reviews

“worse system ever

Pros

there is nothing to like about this system you will regret it stay away no help from anybody, one simple mistake nobody can fix stupid worse ever

Cons

i dont like anything about this system nobody will help you they tranfer you around to people that know nothing about fixing anything. billing system is the worse

“Room for improvements

Pros

I find the software user-friendly and easy to integrate among departments. Also, the customer support is amazing.

Cons

There have been repetitive occurrences of system outages along with connectivity issues. Also, I personally feel it is overly priced.

“All-in-one platform

Pros

I love that the system is grand, incorporating billing, notes and schedules all in one place.

Cons

I am frustrated with how often the system needs updates or maintenance.

“Great tool that struggles with consistency

Pros

Scheduling tasks is very easy, and the charting features operate effectively. I also appreciate that there are multiple options available for completing each function, which adds flexibility.

Cons

The system frequently goes down. There was one occasion when it was down for an entire day, leaving our 16 medical offices unable to function. Usually it goes down for about two hours each week and/or experiences slowness. It often says its overloaded with "requests" for access. The support is virtually nonexistent.

“Noticeable decline in quality & value

Pros

I have noticed that the EMR significantly enhances the workflow during evaluations.

Cons

The customer service is absolutely poor. Responses are slow and issues are rarely addressed quickly. Onboarding a new clinician is far more difficult than it should be. The process which should be simple is often made painstakingly complex by WebPT. Features frequently fail to work. We waited nearly a year for the waitlist feature to be fixed which is important for tracking new referrals. Consequently, we had to manually track new clients using a separate technology to avoid losing business. The system is often unreliable due to outages or downtime. We have had to implement "downtime" policies and procedures more frequently than anticipated. The cost is not justified by the overall value, and the price has been increasing according to the recent information from WebPT.

“Poor choice

Pros

Writing notes in the EMR is quite simple. I also find REACH very helpful for keeping in touch with both current and past patients.

Cons

The components of WebPT such as EMR and billing, do not communicate with each other. The billing program does not obey to standard accounting processes.

“All-in-one platform for PT professionals

Pros

Web PT simplifies documentation needs even for those new to charting. The templates available for crafting notes and meeting documentation requirements are better than those on other platforms I've used.

Cons

I did not like that the TheraBill feature was not integrated into a single platform. Even though the two systems are linked, its inconvenient to use a separate web-based system for submitting claims.

“Not worth recommending to anyone

Pros

I feel that finishing SOAP notes is much simpler and faster, but I still spend a significant amount of time on initial evaluations and progress notes.

Cons

I am concerned about customer service, billing and overall professionalism.

“ High performance, high cost

Pros

The user friendliness and integration with Therabill are great. I really like that WebPT appointments are color-coded which is very helpful.

Cons

I believe there are better, more cost-effective options available that provide additional features.

“Minimalist EMR/EHR solution

Pros

I really like the templates for various special tests and exams in PT. They make documenting test data during evaluations, progress notes and discharges much easier.

Cons

I wish WebPT had a smart phrase or list feature like Epics, which auto-populates phrases or lists by typing in a shortcut to make documenting more efficient.

“Do not consider this EMR

Pros

I don't find the system to be very efficient, and it doesn't seem to be designed with providers' needs in mind.

Cons

Both customer service and the EMR seem to get progressively worse with each upgrade.

“Beware of WebPT!

Pros

The scheduling feature and the automatic reminder texts/emails are the features which I like the most

Cons

The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.

“Easy to learn

Pros

It is relatively simple to learn and also to train new employees on. If you are looking for a secure, scalable, and efficient solution that has a proven track record, I believe WebPT could be the ideal choice for your practice.

Cons

Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.

“Glitches and terrible service

Pros

The user interface is very easy to use for novice users.

Cons

The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.

“Total failure

Pros

Unfortunately I couldn't even get a demo from the sales team.

Cons

The sales team is dismissive and unprofessional.

“Simple and reliable

Pros

Its easy to use and effectively reminds patients about their appointments.

Cons

I've found that it does not integrate with all billing systems.

“Not recommended! Poor service

Pros

It works similarly to other EMR systems and doesn't have any special features that make it different from others available.

Cons

There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.

“WebPT won me over, so I chose it for my clinic!

Pros

The integrated notes are detailed without any unnecessary duplication. Also, documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.

Cons

Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.

“Not my preferred option

Pros

Although this system is used in the clinics where I work, I decided to go with a different EMR for my personal business because I find it much more suited to my needs.

Cons

I think writing notes is time-consuming. Although this system is more user-friendly than others, there are better choices out there that offer more efficiency.

“Private practices are not their concern

Pros

WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.

Cons

The customers support is lacking. They sell products that aren't ready and deceive customers.

“User-friendly interface

Pros

It is very flexible and I can fulfill all my basic needs with ease through this software.

Cons

I am disappointed that features like scheduling and saving documents into an echart are available only at an extra cost.

“Long time customer

Pros

I love that it is customized specifically for therapy.

Cons

I have no complaints. WebPT consistently aims to enhance the product.

“Webpt experience

Pros

The soap notes template is saved and easily accessible. The staffs training is quick because the system is easy to follow and understand.

Cons

Despite the updates in tracking staff activities, it is still hard to understand what the person did on the report when you simply want to see it in a simple form.

“WebPT is a good program.

Pros

I like the integration of Therabill into the WebPT platform.

Cons

I have a few things that I am not a fan of. Firstly I really dislike the unavailability of SMART PHRASE. Secondly I am not a fan of the frequent price increases in my package. Thirdly the frequent glitches are bothersome. For example, suddenly we can't chart up to the 10th visit for Medicare. It stops at 9 and insists on a Progress note. Fourthly, when I cancel a client, it completely disappears from the schedule, making it difficult for future scheduling. It would be better if it could simply fade out and say "cancel."

“Not pleased with the product for past three years.

Pros

As a PT I like the ease of use. Also having a designated contact person for our account was a great feature but that ended in 2019.

Cons

Therabill is difficult to use and the transition from WebPT is not as seamless as it should be. It is overpriced and the customer service has declined since COVID-19. I had a positive experience with their customer service from 2010 to 2019 but it has been disappointing recently in terms of response time, accessibility, and assistance.

“Review

Pros

I like that I can verify insurance benefits for patients and that the EMR offers some other useful features too.

Cons

I am unable to add assessments other than using the custom assessment section. It would be easier for me to create my notes if I could manually enter my own assessments.

“Great PT EMR

Pros

The responsiveness to assistance and the incorporation of feedback to update the product are commendable for me.

Cons

Firstly the previous measurements don't carry over to new progress notes in SOAP 2.02-SOAP 2.0 documents. Secondly the printout/fax layout takes up too much space and pages. Lastly there is no option to email or securely send documents other than through fax.

“Ease of use

Pros

It is user friendly with most tests and measures available with just a click for documentation.

Cons

There are certain tests that are unavailable and the daily notes contain excessive unnecessary information. The pre written text function doesn't function properly.

“Fabulous System

Pros

WebPT makes paperwork as simple and integrated as possible ensuring ease and efficiency.

Cons

There are too many dropdowns. I would prefer more SmartText. although it is possible that the feature exists but I don't know how to use it.

“Review

Pros

The ease of use, functionality and practicality it offers are quite impressive.

Cons

The Home Exercise Program (HEP) app is confusing for patients particularly when adding exercises.

“WebPT Review

Pros

I really like the ease of use of WebPT and the flexibility of a month to month basis. The professional appearance of the documentation is also a plus.

Cons

I am not a fan of the adding physician and insurance features. They are not as smooth as I would like. Additionally, at times discharged cases show up when logging in under a clients name if they have multiple cases on file. I reached out to WebPT to address this issue hoping that only the current case would appear first, eliminating the need to toggle back from a discharged case. Unfortunately I didn't receive a satisfactory answer. Moreover patients cannot book their appointments through a public portal which is inconvenient.

“Webpt user

Pros

The documentation is easy to complete and maintains a professional appearance.

Cons

The system experiences occasional downtime and is slow. Apart from that I have no complaints.

“Unhappy with webpt. Where is soapnote 2.0???

Pros

Its okay to use because it is Medicare compliant but it can be difficult sometimes and a bit outdated. Its not comfortable to use with tablets or phones.

Cons

The customer service is poor and there is no ability to duplicate similar evaluations or create prefilled templates.

“Review - webpt

Pros

Scheduling and maintaining insurance information are key and the best features.

Cons

The EMR features pose difficulties for our PT.

“Easy access to information

Pros

The product is user friendly and integrates smoothly with Therabill. Having all patient information in one application is ideal for providing the best possible care.

Cons

Sometimes the patient reminders don't get sent and after updates, WebPT experiences significant downtime.

“Does What it Needs To

Pros

The interface is clean and displays information clearly. Changing or creating schedules is effortless and the charts keep track of patients visits seamlessly. It is easy to see the frequency of visits and reasons for attendance or non attendance.

Cons

The reminders cannot be customized and it would be helpful if the charting for patient visits automatically updated with each visit. Currently it may inaccurately show a patient attending fewer visits than they actually have, making it hard to track.

“ReissPT LOVES WebPT

Pros

I love that WebPT meets all my needs as a private practice owner and physical therapist.it is all in one comprehensive platform.

Cons

I would like to track and schedule non insurance services such as wellness or other cash services. Maybe I am not aware of how to do it but I want to set up reminders for those individuals. Additionally I often need a one time only option for charting internal payments and billing. It would be great if there was a feature to allow that. Feel free to call me to discuss further.

“Good product

Pros

It is easy to use, adaptable, customizable and incredibly cost effective. I can handle billing, scheduling, documentation, order supplies and even earn CEUs all within the same platform.

Cons

Every now and then the system goes down and sometimes it takes a while for customer support to respond.

“Ease of use for office needs!

Pros

I like how user friendly this product is. Also how webpt is making my everyday work simple and easy

Cons

The only feature I wish was improved is the ability to save patients files as PDF when downloading them.

“Good at some things. Bad at some things. Could be the best.

Pros

WebPT is user friendly and simplifies the documentation process. The Home Exercise Program (HEP) is a valuable addition.

Cons

The developers are slow in addressing known issues and the prices are increased, citing the need for updates. They have dedicated significant resources to meet DEI requirements but neglect issues that directly impact patient care.

“The best EMR in Town

Pros

The staff are highly knowledgeable and provide informative support.

Cons

The fact that Therabill and WebPT are separate services and both acquire charges is annoying. The both must be separated and it will eventually lower the cost

“One-stop shopping for PT

Pros

It seamlessly integrates documentation and billing, eliminating any extra work. The automatic reminders, communication and home exercise program enhance patient interaction.

Cons

It might be too comprehensive with numerous additional features. Personalizing templates is not intuitive.

“Backoncourse

Pros

The onboarding process was good and the customer support was exceptional. The quality of the product is excellent.

Cons

Sometimes information doesn't transfer smoothly from WebPT to Therabill.

“PT documentation

Pros

The calendar and scheduling options are simple to navigate.

Cons

The daily write ups are acceptable but I wish we could customize the options and simplify them further.

“Supervisor

Pros

Scheduling patients is the simplest with webpt and learning and using the documentation on the therapists end has been simple.

Cons

The waitlist works only about half the time. It would be helpful to have bolder lines between the days on the schedule. Additionally having an option based on medical necessity under visit/insurance information would be beneficial. Having a dog ear on patients' appointments where we can track notes, such as requests for a female therapist or dry needling, would be convenient. Lastly, being able to schedule only one appointment at a time would be an improvement.

“Easy to use Easy to show how to use

Pros

It is great to use for scheduling appointments, making changes and cancellations.

Cons

Its difficult to figure out when you accidentally delete an appointment and don't know who it was for or where it was on the calendar. If you mistakenly delete the wrong appointment you won't know who it was for if you're already working on something else as the message at the top disappears.

“Decent EMR for PT's

Pros

I have used this EMR system for over a year at the outpatient clinic where I work. Compared to other EMR systems, it feels very easy and user friendly. Documenting is more manageable and does not seem as tedious.

Cons

Using WebPT definitely comes with a learning curve. While it is user friendly, there are small details that take time to get used to and I have needed to contact support to get the hang of it.

“WebPT - Review

Pros

What I like most is the customer support and I also like the updates.

Cons

Its too complicated with too many features and not easy to navigate on the site.

“Customer support

Pros

The scheduler and visit tracking are a significant improvement over old appointment books.

Cons

Customer support has worsened over the years. Now communication is only through email, with no option to speak directly to someone.

“Its a great product

Pros

Note writing is very efficient and organized. You can keep track of insurance and use the notes to manage patient files.

Cons

It does not allow us to delete notes once you have uploaded them. There has to be an undo button.