WebPT Reviews

“worse system ever

Pros

there is nothing to like about this system you will regret it stay away no help from anybody, one simple mistake nobody can fix stupid worse ever

Cons

i dont like anything about this system nobody will help you they tranfer you around to people that know nothing about fixing anything. billing system is the worse

“Room for improvements

Pros

I find the software user-friendly and easy to integrate among departments. Also, the customer support is amazing.

Cons

There have been repetitive occurrences of system outages along with connectivity issues. Also, I personally feel it is overly priced.

“All-in-one platform

Pros

I love that the system is grand, incorporating billing, notes and schedules all in one place.

Cons

I am frustrated with how often the system needs updates or maintenance.

“Great tool that struggles with consistency

Pros

Scheduling tasks is very easy, and the charting features operate effectively. I also appreciate that there are multiple options available for completing each function, which adds flexibility.

Cons

The system frequently goes down. There was one occasion when it was down for an entire day, leaving our 16 medical offices unable to function. Usually it goes down for about two hours each week and/or experiences slowness. It often says its overloaded with "requests" for access. The support is virtually nonexistent.

“Noticeable decline in quality & value

Pros

I have noticed that the EMR significantly enhances the workflow during evaluations.

Cons

The customer service is absolutely poor. Responses are slow and issues are rarely addressed quickly. Onboarding a new clinician is far more difficult than it should be. The process which should be simple is often made painstakingly complex by WebPT. Features frequently fail to work. We waited nearly a year for the waitlist feature to be fixed which is important for tracking new referrals. Consequently, we had to manually track new clients using a separate technology to avoid losing business. The system is often unreliable due to outages or downtime. We have had to implement "downtime" policies and procedures more frequently than anticipated. The cost is not justified by the overall value, and the price has been increasing according to the recent information from WebPT.

“Poor choice

Pros

Writing notes in the EMR is quite simple. I also find REACH very helpful for keeping in touch with both current and past patients.

Cons

The components of WebPT such as EMR and billing, do not communicate with each other. The billing program does not obey to standard accounting processes.

“All-in-one platform for PT professionals

Pros

Web PT simplifies documentation needs even for those new to charting. The templates available for crafting notes and meeting documentation requirements are better than those on other platforms I've used.

Cons

I did not like that the TheraBill feature was not integrated into a single platform. Even though the two systems are linked, its inconvenient to use a separate web-based system for submitting claims.

“Not worth recommending to anyone

Pros

I feel that finishing SOAP notes is much simpler and faster, but I still spend a significant amount of time on initial evaluations and progress notes.

Cons

I am concerned about customer service, billing and overall professionalism.

“ High performance, high cost

Pros

The user friendliness and integration with Therabill are great. I really like that WebPT appointments are color-coded which is very helpful.

Cons

I believe there are better, more cost-effective options available that provide additional features.

“Minimalist EMR/EHR solution

Pros

I really like the templates for various special tests and exams in PT. They make documenting test data during evaluations, progress notes and discharges much easier.

Cons

I wish WebPT had a smart phrase or list feature like Epics, which auto-populates phrases or lists by typing in a shortcut to make documenting more efficient.

“Do not consider this EMR

Pros

I don't find the system to be very efficient, and it doesn't seem to be designed with providers' needs in mind.

Cons

Both customer service and the EMR seem to get progressively worse with each upgrade.

“Beware of WebPT!

Pros

The scheduling feature and the automatic reminder texts/emails are the features which I like the most

Cons

The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.

“Easy to learn

Pros

It is relatively simple to learn and also to train new employees on. If you are looking for a secure, scalable, and efficient solution that has a proven track record, I believe WebPT could be the ideal choice for your practice.

Cons

Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.

“Glitches and terrible service

Pros

The user interface is very easy to use for novice users.

Cons

The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.

“Total failure

Pros

Unfortunately I couldn't even get a demo from the sales team.

Cons

The sales team is dismissive and unprofessional.

“Simple and reliable

Pros

Its easy to use and effectively reminds patients about their appointments.

Cons

I've found that it does not integrate with all billing systems.

“Not recommended! Poor service

Pros

It works similarly to other EMR systems and doesn't have any special features that make it different from others available.

Cons

There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.

“WebPT won me over, so I chose it for my clinic!

Pros

The integrated notes are detailed without any unnecessary duplication. Also, documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.

Cons

Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.

“Not my preferred option

Pros

Although this system is used in the clinics where I work, I decided to go with a different EMR for my personal business because I find it much more suited to my needs.

Cons

I think writing notes is time-consuming. Although this system is more user-friendly than others, there are better choices out there that offer more efficiency.

“Private practices are not their concern

Pros

WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.

Cons

The customers support is lacking. They sell products that aren't ready and deceive customers.