softwareWebPT EMR & Billing Software Reviews
57 Reviews
Overall Rating
4.1
57 Reviews
Rating Distribution
5
(24)
4
(22)
3
(7)
2
(1)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
57 Reviews
Rating Distribution
5
(24)
4
(22)
3
(7)
2
(1)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Warning about WebPT!
Warning about WebPT!
Pros
The scheduling feature and the automatic reminder texts/emails are the features which I like the most
Cons
The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
3
Molly
Medical Practice, 1-10 employees
Less than a year
Feb 01, 2024
WebPT User
WebPT User
Pros
It is relatively simple to learn and also to train new employees on.
Cons
Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelli
Medical Practice, 51-100 employees
Less than a year
Feb 01, 2024
An EMR riddled with bugs and the worst customer service experience ever
An EMR riddled with bugs and the worst customer service experience ever
Pros
The user interface was quite easy to navigate.
Cons
The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
7
Jefferson
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2023
Utter lack of professionalism
Utter lack of professionalism
Pros
Unfortunately I couldn't even get a demo from the sales team.
Cons
The sales team is dismissive and unprofessional.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Brittany
Medical Practice, 1-10 employees
Oct 06, 2023
webpt
webpt
Pros
Its easy to use and effectively reminds patients about their appointments.
Cons
It doesn't integrate with all billing systems.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jami
Medical Practice, 1-10 employees
More than a year
Oct 03, 2023
Don't use it!! Frequent outages. Poor communication when things are not working.
Don't use it!! Frequent outages. Poor communication when things are not working.
Pros
It functions just like any other EMR without any standout features.
Cons
There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
Ajay
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 04, 2023
Loved WebPT so much, I chose it for my own clinic!
Loved WebPT so much, I chose it for my own clinic!
Pros
The integrated notes are detailed without any unnecessary duplication. The documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.
Cons
Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Peggy
Hospital & Health Care, 1-10 employees
More than a year
Jun 13, 2023
Not a fan
Not a fan
Pros
Although this is used in the clinics I work in I opted for a different EMR for my personal business because I prefer it much more.
Cons
Writing notes takes too long. While the system is more intuitive than some others there are better options available.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Jessica
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 08, 2023
The private practice doesn't matter to them...
The private practice doesn't matter to them...
Pros
WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.
Cons
The customers support is lacking. They sell products that aren't ready and deceive customers.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Suzanne
Medical Practice, 11-50 employees
More than a year
Jun 05, 2023
User friendly
User friendly
Pros
Its incredibly intuitive and I can fulfill all my basic needs with ease through this software
Cons
It is disappointing that certain features like scheduling and saving documents into an echart come at an additional cost.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Paulette
Medical Practice, 1-10 employees
More than a year
May 27, 2023
Long time customer
Long time customer
Pros
I love that it is customized specifically for therapy.
Cons
I have no complaints. WebPT consistently aims to enhance the product.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Julie
Medical Practice, 11-50 employees
More than a year
May 25, 2023
Webpt experience
Webpt experience
Pros
The soap notes template is saved and easily accessible. The staffs training is quick because the system is easy to follow and understand.
Cons
Despite the updates in tracking staff activities, it is still hard to understand what the person did on the report when you simply want to see it in a simple form.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Medical Practice, 1-10 employees
More than a year
May 23, 2023
WebPT is a good program.
WebPT is a good program.
Pros
I like the integration of Therabill into the WebPT platform.
Cons
I have a few things that I am not a fan of. Firstly I really dislike the unavailability of SMART PHRASE. Secondly I am not a fan of the frequent price increases in my package. Thirdly the frequent glitches are bothersome. For example, suddenly we can't chart up to the 10th visit for Medicare. It stops at 9 and insists on a Progress note. Fourthly, when I cancel a client, it completely disappears from the schedule, making it difficult for future scheduling. It would be better if it could simply fade out and say "cancel."
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Leann
Medical Practice, 1-10 employees
Less than a year
May 21, 2023
Not pleased with the product for past three years.
Not pleased with the product for past three years.
Pros
As a PT I like the ease of use. Also having a designated contact person for our account was a great feature but that ended in 2019.
Cons
Therabill is difficult to use and the transition from WebPT is not as seamless as it should be. It is overpriced and the customer service has declined since COVID-19. I had a positive experience with their customer service from 2010 to 2019 but it has been disappointing recently in terms of response time, accessibility, and assistance.
Ease of use
7
Value for money
4
Customer Support
3
Functionality
8
Blair
Hospital & Health Care, 1-10 employees
More than a year
May 21, 2023
Review
Review
Pros
I like that I can verify insurance benefits for patients and that the EMR offers some other useful features too.
Cons
I am unable to add assessments other than using the custom assessment section. It would be easier for me to create my notes if I could manually enter my own assessments.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Yevgeniya
Hospital & Health Care, 1-10 employees
Less than a year
May 19, 2023
Great PT EMR
Great PT EMR
Pros
The responsiveness to assistance and the incorporation of feedback to update the product are commendable for me.
Cons
Firstly the previous measurements don't carry over to new progress notes in SOAP 2.02-SOAP 2.0 documents. Secondly the printout/fax layout takes up too much space and pages. Lastly there is no option to email or securely send documents other than through fax.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Heidi
Hospital & Health Care, 1-10 employees
More than a year
May 18, 2023
Ease of use
Ease of use
Pros
It is user friendly with most tests and measures available with just a click for documentation.
Cons
There are certain tests that are unavailable and the daily notes contain excessive unnecessary information. The pre written text function doesn't function properly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kimberly
Health, Wellness and Fitness, 1-10 employees
More than a year
May 17, 2023
Fabulous System
Fabulous System
Pros
WebPT makes paperwork as simple and integrated as possible ensuring ease and efficiency.
Cons
There are too many dropdowns. I would prefer more SmartText. although it is possible that the feature exists but I don't know how to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Terri
Health, Wellness and Fitness, 1-10 employees
More than a year
May 16, 2023
Review
Review
Pros
The ease of use, functionality and practicality it offers are quite impressive.
Cons
The Home Exercise Program (HEP) app is confusing for patients particularly when adding exercises.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Dan
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 15, 2023
WebPT Review
WebPT Review
Pros
I really like the ease of use of WebPT and the flexibility of a month to month basis. The professional appearance of the documentation is also a plus.
Cons
I am not a fan of the adding physician and insurance features. They are not as smooth as I would like. Additionally, at times discharged cases show up when logging in under a clients name if they have multiple cases on file. I reached out to WebPT to address this issue hoping that only the current case would appear first, eliminating the need to toggle back from a discharged case. Unfortunately I didn't receive a satisfactory answer. Moreover patients cannot book their appointments through a public portal which is inconvenient.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Clifford
Health, Wellness and Fitness, 1-10 employees
More than a year
May 15, 2023
Webpt user
Webpt user
Pros
The documentation is easy to complete and maintains a professional appearance.
Cons
The system experiences occasional downtime and is slow. Apart from that I have no complaints.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mara
Hospital & Health Care, 1-10 employees
More than a year
May 14, 2023
Unhappy with webpt. Where is soapnote 2.0???
Unhappy with webpt. Where is soapnote 2.0???
Pros
Its okay to use because it is Medicare compliant but it can be difficult sometimes and a bit outdated. Its not comfortable to use with tablets or phones.
Cons
The customer service is poor and there is no ability to duplicate similar evaluations or create prefilled templates.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Vladimir
Hospital & Health Care, 1-10 employees
More than a year
May 13, 2023
Review - webpt
Review - webpt
Pros
Scheduling and maintaining insurance information are key and the best features.
Cons
The EMR features pose difficulties for our PT.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Cassie
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 11, 2023
Easy access to information
Easy access to information
Pros
The product is user friendly and integrates smoothly with Therabill. Having all patient information in one application is ideal for providing the best possible care.
Cons
Sometimes the patient reminders don't get sent and after updates, WebPT experiences significant downtime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Casey
Health, Wellness and Fitness, 11-50 employees
More than a year
May 09, 2023
Does What it Needs To
Does What it Needs To
Pros
The interface is clean and displays information clearly. Changing or creating schedules is effortless and the charts keep track of patients visits seamlessly. It is easy to see the frequency of visits and reasons for attendance or non attendance.
Cons
The reminders cannot be customized and it would be helpful if the charting for patient visits automatically updated with each visit. Currently it may inaccurately show a patient attending fewer visits than they actually have, making it hard to track.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kaylee
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 08, 2023
ReissPT LOVES WebPT
ReissPT LOVES WebPT
Pros
I love that WebPT meets all my needs as a private practice owner and physical therapist.it is all in one comprehensive platform.
Cons
I would like to track and schedule non insurance services such as wellness or other cash services. Maybe I am not aware of how to do it but I want to set up reminders for those individuals. Additionally I often need a one time only option for charting internal payments and billing. It would be great if there was a feature to allow that. Feel free to call me to discuss further.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Diana
Health, Wellness and Fitness, 1-10 employees
More than a year
May 06, 2023
Good product
Good product
Pros
It is easy to use, adaptable, customizable and incredibly cost effective. I can handle billing, scheduling, documentation, order supplies and even earn CEUs all within the same platform.
Cons
Every now and then the system goes down and sometimes it takes a while for customer support to respond.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Todd
Hospital & Health Care, 11-50 employees
More than a year
May 05, 2023
Ease of use for office needs!
Ease of use for office needs!
Pros
I like how user friendly this product is. Also how webpt is making my everyday work simple and easy
Cons
The only feature I wish was improved is the ability to save patients files as PDF when downloading them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jan
Medical Practice, 1-10 employees
More than a year
May 04, 2023
Good at some things. Bad at some things. Could be the best.
Good at some things. Bad at some things. Could be the best.
Pros
WebPT is user friendly and simplifies the documentation process. The Home Exercise Program (HEP) is a valuable addition.
Cons
The developers are slow in addressing known issues and the prices are increased, citing the need for updates. They have dedicated significant resources to meet DEI requirements but neglect issues that directly impact patient care.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Austen
Medical Practice, 1-10 employees
More than a year
May 03, 2023
The best EMR in Town
The best EMR in Town
Pros
The staff are highly knowledgeable and provide informative support.
Cons
The fact that Therabill and WebPT are separate services and both acquire charges is annoying. The both must be separated and it will eventually lower the cost
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Apparel & Fashion, 1-10 employees
More than a year
May 02, 2023
One-stop shopping for PT
One-stop shopping for PT
Pros
It seamlessly integrates documentation and billing, eliminating any extra work. The automatic reminders, communication and home exercise program enhance patient interaction.
Cons
It might be too comprehensive with numerous additional features. Personalizing templates is not intuitive.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jeff
Health, Wellness and Fitness, 1-10 employees
More than a year
May 02, 2023
Backoncourse
Backoncourse
Pros
The onboarding process was good and the customer support was exceptional. The quality of the product is excellent.
Cons
Sometimes information doesn't transfer smoothly from WebPT to Therabill.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Maureen
Hospital & Health Care, 1-10 employees
More than a year
May 01, 2023
PT documentation
PT documentation
Pros
The calendar and scheduling options are simple to navigate.
Cons
The daily write ups are acceptable but I wish we could customize the options and simplify them further.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Catherine
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2023
Supervisor
Supervisor
Pros
Scheduling patients is the simplest with webpt and learning and using the documentation on the therapists end has been simple.
Cons
The waitlist works only about half the time. It would be helpful to have bolder lines between the days on the schedule. Additionally having an option based on medical necessity under visit/insurance information would be beneficial. Having a dog ear on patients' appointments where we can track notes, such as requests for a female therapist or dry needling, would be convenient. Lastly, being able to schedule only one appointment at a time would be an improvement.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
7
Erin
Medical Practice, 1-10 employees
More than a year
May 01, 2023
Easy to use Easy to show how to use
Easy to use Easy to show how to use
Pros
It is great to use for scheduling appointments, making changes and cancellations.
Cons
Its difficult to figure out when you accidentally delete an appointment and don't know who it was for or where it was on the calendar. If you mistakenly delete the wrong appointment you won't know who it was for if you're already working on something else as the message at the top disappears.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
irene
Medical Practice, 1-10 employees
More than a year
May 01, 2023
Its a great product
Its a great product
Pros
Note writing is very efficient and organized. You can keep track of insurance and use the notes to manage patient files.
Cons
It does not allow us to delete notes once you have uploaded them. There has to be an undo button.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Shari
Jagone Medical Clinic, 100-499 employees
May 15, 2022
Simple and easy.
Simple and easy.
Pros
The dashboard is very intuitive and user-friendly. It is very simple and easy to use. Even Fo the first-timers, you will not find it difficult to operate. It is as simple as it can be.
Cons
The possibilities are endless with WebPT EMR. However, companies that are not so familiar with the concept of electronic charting might not utilize all the functions.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Christie Herrera LPN ASN
ORC, 500-999 employees
Apr 20, 2022
We love it!
We love it!
Pros
We love the ease of access and patient records management that WebPT offers. We are considering buying their billing module as well very soon.
Cons
I wish they could have offered us the billing services along with this software when we started.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jan
Legend High School, 2-9 employees
Apr 13, 2022
Could be better.
Could be better.
Pros
It is good software, but I cannot say that it is better than the rest out there. It is however user friendly.
Cons
It does not increase the work efficiency as it takes forever to carry out daily tasks such as daily billing or writing up an evaluation. Would not recommend it mainly due to wastage of time.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Michelle
Pivot, 1000+ employees
Apr 06, 2021
A good pick for physical therapists.
A good pick for physical therapists.
Pros
I really like this software because of its ease of use and its ability to be integrated with other EMR platforms. With this, it has become very simple to do scheduling and navigating patient charts. The fact that it is integrative with Therabill is an added bonus. At this price, this is one of the best software for physical therapy that has made the execution of remote work easier.
Cons
Sometimes the server crashes and stops responding due to which data is lost. But since it does not happen so frequently, it is not a huge problem.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Julia
APEX Physical Therapy, 2-9 employees
Apr 05, 2021
Great for physical therapy
Great for physical therapy
Pros
WebPT is a Godsend for physical therapy clinics. We can access notes with ease and use built-in templates to plug in information without any hassle.
Cons
It costs extra to use different modules and integrate them.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Malka
Israel Medical Center, 10-49 employees
Apr 05, 2021
PT Software
PT Software
Pros
This computer program is amazing for further work. Amid this widespread, that was what we precisely required. The cost isn’t awful at all.
Cons
Sometimes the server goes down but it is very rare
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Julia
APEX Physical Therapy, 2-9 employees
Mar 23, 2021
WebPT review
WebPT review
Pros
This computer program is great for inaccessible work. Amid this widespread that was what we precisely required. The cost isnt awful at all.
Cons
In some cases the server goes down at the foremost inauspicious times. But that is few and distant between
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Julia
Health, Wellness and Fitness, 2-9 employees
Mar 10, 2021
Great EMR
Great EMR
Pros
As this product is specifically made for Physical Therapy, They have a great setup and really easy to use. I can easily store the information and another benefit that it contains is that I dont have to do paperwork anymore
Cons
There is some problem in searching several things from the drop-down menu and the server also goes down sometimes.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Jan
Medical Practice, 2-9 employees
Mar 04, 2021
WebPT EMR Review
WebPT EMR Review
Pros
The templates enable easy access to information. Records are readily acquired by new consumers as well as insurance companies to approve authorization. We have been able to transfer our previous data onto notes which allows us to retain our previous formatting.
Cons
It costs to integrate aspects individually. The calendar view is not available meaning it is difficult to access information on a patient if their name has been misspelled.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Shoshana
Medical Practice, 10-49 employees
Feb 26, 2021
Pretty good for remote work.
Pretty good for remote work.
Pros
It has been a Godsend during the pandemic.
Cons
The software gets stuck at times.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Julia
APEX Physical Therapy, 2-10 employees employees
Sep 15, 2020
We had no time wasted for training!
We had no time wasted for training!
Pros
We had to start using this service immediately because of a provider and lost no time thankfully because it is so easy to use that no training was required. While we only use it to retrieve information which is always a smooth experience, our provider told us that inputting information is just as easy!
Cons
There is only one small complaint that you have to type out the patients full name exactly how the provider added it to the system or it wont show up!
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Kari
IMBS, - employees
Sep 03, 2020
Suitable for PT/OT
Suitable for PT/OT
Pros
Sutiable for therapy practices with an end to end business platform.
Cons
You cannot open orscan documents and patient notes without retracing previously written notes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Danni
Stenson Physical Therapy, 2-10 employees employees
Jul 09, 2018
They have a viable choice for new businesses
They have a viable choice for new businesses
Pros
It is user friendly, and is a well integrated software.
Cons
Frequent connectivity issues.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Radhika
Care2Cure Physical Therapy, 1 employee employees
Jun 11, 2018
I am satisfied with the website
I am satisfied with the website
Pros
Great customer support and it is easy to navigate around the website
Cons
Having a mobile app will improve its efficiency
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Rahael
OT Kidz and Medical Practice, 1 employee employees
Aug 12, 2017
Filters
Warning about WebPT!
Warning about WebPT!
Pros
The scheduling feature and the automatic reminder texts/emails are the features which I like the most
Cons
The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
3
Molly
Medical Practice, 1-10 employees
Less than a year
Feb 01, 2024
WebPT User
WebPT User
Pros
It is relatively simple to learn and also to train new employees on.
Cons
Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelli
Medical Practice, 51-100 employees
Less than a year
Feb 01, 2024
An EMR riddled with bugs and the worst customer service experience ever
An EMR riddled with bugs and the worst customer service experience ever
Pros
The user interface was quite easy to navigate.
Cons
The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
7
Jefferson
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2023
Utter lack of professionalism
Utter lack of professionalism
Pros
Unfortunately I couldn't even get a demo from the sales team.
Cons
The sales team is dismissive and unprofessional.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Brittany
Medical Practice, 1-10 employees
Oct 06, 2023
webpt
webpt
Pros
Its easy to use and effectively reminds patients about their appointments.
Cons
It doesn't integrate with all billing systems.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jami
Medical Practice, 1-10 employees
More than a year
Oct 03, 2023
Don't use it!! Frequent outages. Poor communication when things are not working.
Don't use it!! Frequent outages. Poor communication when things are not working.
Pros
It functions just like any other EMR without any standout features.
Cons
There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
Ajay
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 04, 2023
Loved WebPT so much, I chose it for my own clinic!
Loved WebPT so much, I chose it for my own clinic!
Pros
The integrated notes are detailed without any unnecessary duplication. The documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.
Cons
Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Peggy
Hospital & Health Care, 1-10 employees
More than a year
Jun 13, 2023
Not a fan
Not a fan
Pros
Although this is used in the clinics I work in I opted for a different EMR for my personal business because I prefer it much more.
Cons
Writing notes takes too long. While the system is more intuitive than some others there are better options available.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Jessica
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 08, 2023
The private practice doesn't matter to them...
The private practice doesn't matter to them...
Pros
WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.
Cons
The customers support is lacking. They sell products that aren't ready and deceive customers.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Suzanne
Medical Practice, 11-50 employees
More than a year
Jun 05, 2023
User friendly
User friendly
Pros
Its incredibly intuitive and I can fulfill all my basic needs with ease through this software
Cons
It is disappointing that certain features like scheduling and saving documents into an echart come at an additional cost.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Paulette
Medical Practice, 1-10 employees
More than a year
May 27, 2023
Long time customer
Long time customer
Pros
I love that it is customized specifically for therapy.
Cons
I have no complaints. WebPT consistently aims to enhance the product.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Julie
Medical Practice, 11-50 employees
More than a year
May 25, 2023
Webpt experience
Webpt experience
Pros
The soap notes template is saved and easily accessible. The staffs training is quick because the system is easy to follow and understand.
Cons
Despite the updates in tracking staff activities, it is still hard to understand what the person did on the report when you simply want to see it in a simple form.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Medical Practice, 1-10 employees
More than a year
May 23, 2023
WebPT is a good program.
WebPT is a good program.
Pros
I like the integration of Therabill into the WebPT platform.
Cons
I have a few things that I am not a fan of. Firstly I really dislike the unavailability of SMART PHRASE. Secondly I am not a fan of the frequent price increases in my package. Thirdly the frequent glitches are bothersome. For example, suddenly we can't chart up to the 10th visit for Medicare. It stops at 9 and insists on a Progress note. Fourthly, when I cancel a client, it completely disappears from the schedule, making it difficult for future scheduling. It would be better if it could simply fade out and say "cancel."
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Leann
Medical Practice, 1-10 employees
Less than a year
May 21, 2023
Not pleased with the product for past three years.
Not pleased with the product for past three years.
Pros
As a PT I like the ease of use. Also having a designated contact person for our account was a great feature but that ended in 2019.
Cons
Therabill is difficult to use and the transition from WebPT is not as seamless as it should be. It is overpriced and the customer service has declined since COVID-19. I had a positive experience with their customer service from 2010 to 2019 but it has been disappointing recently in terms of response time, accessibility, and assistance.
Ease of use
7
Value for money
4
Customer Support
3
Functionality
8
Blair
Hospital & Health Care, 1-10 employees
More than a year
May 21, 2023
Review
Review
Pros
I like that I can verify insurance benefits for patients and that the EMR offers some other useful features too.
Cons
I am unable to add assessments other than using the custom assessment section. It would be easier for me to create my notes if I could manually enter my own assessments.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Yevgeniya
Hospital & Health Care, 1-10 employees
Less than a year
May 19, 2023
Great PT EMR
Great PT EMR
Pros
The responsiveness to assistance and the incorporation of feedback to update the product are commendable for me.
Cons
Firstly the previous measurements don't carry over to new progress notes in SOAP 2.02-SOAP 2.0 documents. Secondly the printout/fax layout takes up too much space and pages. Lastly there is no option to email or securely send documents other than through fax.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Heidi
Hospital & Health Care, 1-10 employees
More than a year
May 18, 2023
Ease of use
Ease of use
Pros
It is user friendly with most tests and measures available with just a click for documentation.
Cons
There are certain tests that are unavailable and the daily notes contain excessive unnecessary information. The pre written text function doesn't function properly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kimberly
Health, Wellness and Fitness, 1-10 employees
More than a year
May 17, 2023
Fabulous System
Fabulous System
Pros
WebPT makes paperwork as simple and integrated as possible ensuring ease and efficiency.
Cons
There are too many dropdowns. I would prefer more SmartText. although it is possible that the feature exists but I don't know how to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Terri
Health, Wellness and Fitness, 1-10 employees
More than a year
May 16, 2023
Review
Review
Pros
The ease of use, functionality and practicality it offers are quite impressive.
Cons
The Home Exercise Program (HEP) app is confusing for patients particularly when adding exercises.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Dan
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 15, 2023
WebPT Review
WebPT Review
Pros
I really like the ease of use of WebPT and the flexibility of a month to month basis. The professional appearance of the documentation is also a plus.
Cons
I am not a fan of the adding physician and insurance features. They are not as smooth as I would like. Additionally, at times discharged cases show up when logging in under a clients name if they have multiple cases on file. I reached out to WebPT to address this issue hoping that only the current case would appear first, eliminating the need to toggle back from a discharged case. Unfortunately I didn't receive a satisfactory answer. Moreover patients cannot book their appointments through a public portal which is inconvenient.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Clifford
Health, Wellness and Fitness, 1-10 employees
More than a year
May 15, 2023
Webpt user
Webpt user
Pros
The documentation is easy to complete and maintains a professional appearance.
Cons
The system experiences occasional downtime and is slow. Apart from that I have no complaints.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mara
Hospital & Health Care, 1-10 employees
More than a year
May 14, 2023
Unhappy with webpt. Where is soapnote 2.0???
Unhappy with webpt. Where is soapnote 2.0???
Pros
Its okay to use because it is Medicare compliant but it can be difficult sometimes and a bit outdated. Its not comfortable to use with tablets or phones.
Cons
The customer service is poor and there is no ability to duplicate similar evaluations or create prefilled templates.
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Vladimir
Hospital & Health Care, 1-10 employees
More than a year
May 13, 2023
Review - webpt
Review - webpt
Pros
Scheduling and maintaining insurance information are key and the best features.
Cons
The EMR features pose difficulties for our PT.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Cassie
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 11, 2023
Easy access to information
Easy access to information
Pros
The product is user friendly and integrates smoothly with Therabill. Having all patient information in one application is ideal for providing the best possible care.
Cons
Sometimes the patient reminders don't get sent and after updates, WebPT experiences significant downtime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Casey
Health, Wellness and Fitness, 11-50 employees
More than a year
May 09, 2023
Does What it Needs To
Does What it Needs To
Pros
The interface is clean and displays information clearly. Changing or creating schedules is effortless and the charts keep track of patients visits seamlessly. It is easy to see the frequency of visits and reasons for attendance or non attendance.
Cons
The reminders cannot be customized and it would be helpful if the charting for patient visits automatically updated with each visit. Currently it may inaccurately show a patient attending fewer visits than they actually have, making it hard to track.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kaylee
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 08, 2023
ReissPT LOVES WebPT
ReissPT LOVES WebPT
Pros
I love that WebPT meets all my needs as a private practice owner and physical therapist.it is all in one comprehensive platform.
Cons
I would like to track and schedule non insurance services such as wellness or other cash services. Maybe I am not aware of how to do it but I want to set up reminders for those individuals. Additionally I often need a one time only option for charting internal payments and billing. It would be great if there was a feature to allow that. Feel free to call me to discuss further.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Diana
Health, Wellness and Fitness, 1-10 employees
More than a year
May 06, 2023
Good product
Good product
Pros
It is easy to use, adaptable, customizable and incredibly cost effective. I can handle billing, scheduling, documentation, order supplies and even earn CEUs all within the same platform.
Cons
Every now and then the system goes down and sometimes it takes a while for customer support to respond.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Todd
Hospital & Health Care, 11-50 employees
More than a year
May 05, 2023
Ease of use for office needs!
Ease of use for office needs!
Pros
I like how user friendly this product is. Also how webpt is making my everyday work simple and easy
Cons
The only feature I wish was improved is the ability to save patients files as PDF when downloading them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jan
Medical Practice, 1-10 employees
More than a year
May 04, 2023
Good at some things. Bad at some things. Could be the best.
Good at some things. Bad at some things. Could be the best.
Pros
WebPT is user friendly and simplifies the documentation process. The Home Exercise Program (HEP) is a valuable addition.
Cons
The developers are slow in addressing known issues and the prices are increased, citing the need for updates. They have dedicated significant resources to meet DEI requirements but neglect issues that directly impact patient care.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Austen
Medical Practice, 1-10 employees
More than a year
May 03, 2023
The best EMR in Town
The best EMR in Town
Pros
The staff are highly knowledgeable and provide informative support.
Cons
The fact that Therabill and WebPT are separate services and both acquire charges is annoying. The both must be separated and it will eventually lower the cost
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Apparel & Fashion, 1-10 employees
More than a year
May 02, 2023
One-stop shopping for PT
One-stop shopping for PT
Pros
It seamlessly integrates documentation and billing, eliminating any extra work. The automatic reminders, communication and home exercise program enhance patient interaction.
Cons
It might be too comprehensive with numerous additional features. Personalizing templates is not intuitive.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jeff
Health, Wellness and Fitness, 1-10 employees
More than a year
May 02, 2023
Backoncourse
Backoncourse
Pros
The onboarding process was good and the customer support was exceptional. The quality of the product is excellent.
Cons
Sometimes information doesn't transfer smoothly from WebPT to Therabill.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Maureen
Hospital & Health Care, 1-10 employees
More than a year
May 01, 2023
PT documentation
PT documentation
Pros
The calendar and scheduling options are simple to navigate.
Cons
The daily write ups are acceptable but I wish we could customize the options and simplify them further.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Catherine
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2023
Supervisor
Supervisor
Pros
Scheduling patients is the simplest with webpt and learning and using the documentation on the therapists end has been simple.
Cons
The waitlist works only about half the time. It would be helpful to have bolder lines between the days on the schedule. Additionally having an option based on medical necessity under visit/insurance information would be beneficial. Having a dog ear on patients' appointments where we can track notes, such as requests for a female therapist or dry needling, would be convenient. Lastly, being able to schedule only one appointment at a time would be an improvement.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
7
Erin
Medical Practice, 1-10 employees
More than a year
May 01, 2023
Easy to use Easy to show how to use
Easy to use Easy to show how to use
Pros
It is great to use for scheduling appointments, making changes and cancellations.
Cons
Its difficult to figure out when you accidentally delete an appointment and don't know who it was for or where it was on the calendar. If you mistakenly delete the wrong appointment you won't know who it was for if you're already working on something else as the message at the top disappears.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
irene
Medical Practice, 1-10 employees
More than a year
May 01, 2023
Its a great product
Its a great product
Pros
Note writing is very efficient and organized. You can keep track of insurance and use the notes to manage patient files.
Cons
It does not allow us to delete notes once you have uploaded them. There has to be an undo button.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Shari
Jagone Medical Clinic, 100-499 employees
May 15, 2022
Simple and easy.
Simple and easy.
Pros
The dashboard is very intuitive and user-friendly. It is very simple and easy to use. Even Fo the first-timers, you will not find it difficult to operate. It is as simple as it can be.
Cons
The possibilities are endless with WebPT EMR. However, companies that are not so familiar with the concept of electronic charting might not utilize all the functions.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Christie Herrera LPN ASN
ORC, 500-999 employees
Apr 20, 2022
We love it!
We love it!
Pros
We love the ease of access and patient records management that WebPT offers. We are considering buying their billing module as well very soon.
Cons
I wish they could have offered us the billing services along with this software when we started.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jan
Legend High School, 2-9 employees
Apr 13, 2022
Could be better.
Could be better.
Pros
It is good software, but I cannot say that it is better than the rest out there. It is however user friendly.
Cons
It does not increase the work efficiency as it takes forever to carry out daily tasks such as daily billing or writing up an evaluation. Would not recommend it mainly due to wastage of time.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Michelle
Pivot, 1000+ employees
Apr 06, 2021
A good pick for physical therapists.
A good pick for physical therapists.
Pros
I really like this software because of its ease of use and its ability to be integrated with other EMR platforms. With this, it has become very simple to do scheduling and navigating patient charts. The fact that it is integrative with Therabill is an added bonus. At this price, this is one of the best software for physical therapy that has made the execution of remote work easier.
Cons
Sometimes the server crashes and stops responding due to which data is lost. But since it does not happen so frequently, it is not a huge problem.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Julia
APEX Physical Therapy, 2-9 employees
Apr 05, 2021
Great for physical therapy
Great for physical therapy
Pros
WebPT is a Godsend for physical therapy clinics. We can access notes with ease and use built-in templates to plug in information without any hassle.
Cons
It costs extra to use different modules and integrate them.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Malka
Israel Medical Center, 10-49 employees
Apr 05, 2021
PT Software
PT Software
Pros
This computer program is amazing for further work. Amid this widespread, that was what we precisely required. The cost isn’t awful at all.
Cons
Sometimes the server goes down but it is very rare
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Julia
APEX Physical Therapy, 2-9 employees
Mar 23, 2021
WebPT review
WebPT review
Pros
This computer program is great for inaccessible work. Amid this widespread that was what we precisely required. The cost isnt awful at all.
Cons
In some cases the server goes down at the foremost inauspicious times. But that is few and distant between
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Julia
Health, Wellness and Fitness, 2-9 employees
Mar 10, 2021
Great EMR
Great EMR
Pros
As this product is specifically made for Physical Therapy, They have a great setup and really easy to use. I can easily store the information and another benefit that it contains is that I dont have to do paperwork anymore
Cons
There is some problem in searching several things from the drop-down menu and the server also goes down sometimes.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Jan
Medical Practice, 2-9 employees
Mar 04, 2021
WebPT EMR Review
WebPT EMR Review
Pros
The templates enable easy access to information. Records are readily acquired by new consumers as well as insurance companies to approve authorization. We have been able to transfer our previous data onto notes which allows us to retain our previous formatting.
Cons
It costs to integrate aspects individually. The calendar view is not available meaning it is difficult to access information on a patient if their name has been misspelled.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Shoshana
Medical Practice, 10-49 employees
Feb 26, 2021
Pretty good for remote work.
Pretty good for remote work.
Pros
It has been a Godsend during the pandemic.
Cons
The software gets stuck at times.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Julia
APEX Physical Therapy, 2-10 employees employees
Sep 15, 2020
We had no time wasted for training!
We had no time wasted for training!
Pros
We had to start using this service immediately because of a provider and lost no time thankfully because it is so easy to use that no training was required. While we only use it to retrieve information which is always a smooth experience, our provider told us that inputting information is just as easy!
Cons
There is only one small complaint that you have to type out the patients full name exactly how the provider added it to the system or it wont show up!
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Kari
IMBS, - employees
Sep 03, 2020
Suitable for PT/OT
Suitable for PT/OT
Pros
Sutiable for therapy practices with an end to end business platform.
Cons
You cannot open orscan documents and patient notes without retracing previously written notes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Danni
Stenson Physical Therapy, 2-10 employees employees
Jul 09, 2018
They have a viable choice for new businesses
They have a viable choice for new businesses
Pros
It is user friendly, and is a well integrated software.
Cons
Frequent connectivity issues.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Radhika
Care2Cure Physical Therapy, 1 employee employees
Jun 11, 2018
I am satisfied with the website
I am satisfied with the website
Pros
Great customer support and it is easy to navigate around the website
Cons
Having a mobile app will improve its efficiency
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Rahael
OT Kidz and Medical Practice, 1 employee employees
Aug 12, 2017