WebPT Reviews

“Could be better.

Pros

It is good software, but I cannot say that it is better than the rest out there. It is however user friendly.

Cons

It does not increase the work efficiency as it takes forever to carry out daily tasks such as daily billing or writing up an evaluation. Would not recommend it mainly due to wastage of time.

“A good pick for physical therapists.

Pros

I really like this software because of its ease of use and its ability to be integrated with other EMR platforms. With this, it has become very simple to do scheduling and navigating patient charts. The fact that it is integrative with Therabill is an added bonus. At this price, this is one of the best software for physical therapy that has made the execution of remote work easier.

Cons

Sometimes the server crashes and stops responding due to which data is lost. But since it does not happen so frequently, it is not a huge problem.

“Great for physical therapy

Pros

WebPT is a Godsend for physical therapy clinics. We can access notes with ease and use built-in templates to plug in information without any hassle.

Cons

It costs extra to use different modules and integrate them.

“Physical Therapy Review

Pros

We love how user friendly it is for everyone in our team like our front desk staff, physical therapists and billing/management department.

Cons

Our only complaint is that sometimes the copays from patients do not transfer to our billing system Kareo.

“PT Software

Pros

This computer program is amazing for further work. Amid this widespread, that was what we precisely required. The cost isn’t awful at all.

Cons

Sometimes the server goes down but it is very rare

“WebPT review

Pros

This computer program is great for inaccessible work. Amid this widespread that was what we precisely required. The cost isnt awful at all.

Cons

In some cases the server goes down at the foremost inauspicious times. But that is few and distant between

“Great EMR

Pros

As this product is specifically made for Physical Therapy, They have a great setup and really easy to use. I can easily store the information and another benefit that it contains is that I dont have to do paperwork anymore

Cons

There is some problem in searching several things from the drop-down menu and the server also goes down sometimes.

“WebPT destroyed a portion of my patient's medical documents

Pros

WebPT helps me complete my daily notes more quickly and integrates well with my billing company which allows for daily billing.

Cons

WebPT has its issues. If I call to report a simple problem, they usually address it but more complex issues often go unresolved. I reported some problems a couple of years ago that still persist and they have not been fixed. Recently, they have had issues with documenting cancellations and no shows which they were not even aware of. After informing them, they said it would be referred to their Tier Two team but its been over a month with no resolution and the issue is eventually ignored. As a result, I lost a portion of a patients chart that cannot be reviewed or recovered. Their faxing capabilities only handle small amounts of information and since patient charts can be quite large, I have to find alternative ways to provide documentation like burning it to a disc. Initial evaluations take hours to enter which is inefficient. Sometimes, I wait on the phone for 30 minutes or more for a response. I have more complaints but do not have the space or time to list them all.

“WebPT EMR Review

Pros

The templates enable easy access to information. Records are readily acquired by new consumers as well as insurance companies to approve authorization. We have been able to transfer our previous data onto notes which allows us to retain our previous formatting.

Cons

It costs to integrate aspects individually. The calendar view is not available meaning it is difficult to access information on a patient if their name has been misspelled.

“WebPT Review by Physical Therapy clinic

Pros

The templates are very clear and finding information is easy. The records are simple enough for a layperson to understand, yet detailed enough for insurance companies to provide authorization. Even when a substitute from an agency needs to step in they can easily input information into the notes and maintain our usual format thanks to WebPT.

Cons

I do not like that it costs extra to integrate each component separately. We currently have an account that we cannot use for billing. Additionally, I cannot view the calendar, so if a patients name is misspelled, its hard to access their account.

“Pretty good for remote work.

Pros

It has been a Godsend during the pandemic.

Cons

The software gets stuck at times.

“We had no time wasted for training!

Pros

We had to start using this service immediately because of a provider and lost no time thankfully because it is so easy to use that no training was required. While we only use it to retrieve information which is always a smooth experience, our provider told us that inputting information is just as easy!

Cons

There is only one small complaint that you have to type out the patients full name exactly how the provider added it to the system or it wont show up!

“Documentation

Pros

I really like how easy the documentation is with this software. It provides useful analytics, helps me track billing errors and integrates well with other software.

Cons

The software is not fully integrated for both billing and documentation. I need to switch between documentation software and billing software to balance the visits.

“Great for Students!

Pros

I find this software pretty easy to use. Its very user-friendly and serves as a great resource for students.

Cons

I have not used this software with the organization I mentioned but I have used it elsewhere. Since I did not use it to its full capacity, I cannot really comment on any dislikes because I did not face any problems.

“Great Healthcare Software

Pros

As a physical therapy tech, I used this software to keep patient notes and track their progress. One of the best features of WebPT is its web-based nature which allows access from anywhere. It also helped my facility save money by using Chromebooks instead of having to buy full PCs.

Cons

The visual interface is quite basic and the design has not been updated in a long time. Although this is a minor problem, I did like to have a more modern and cleaner look. However, this is just a matter of personal preference and some might prefer the simple layout.

“Web PT

Pros

The interface is very user friendly and there is a wealth of useful information available online.

Cons

Not everyone knows about this software and it could use more features.

“Helpful to keep up with PT customers

Pros

I can monitor our customers progress in physical therapy and determine the remaining coverage based on their current phase of therapy.

Cons

I am not fond of the interface as it does not feel very comfortable to me. Despite this the software is quite effective!

“lots of features, but slow, time consuming, and lots of errors/maintenance

Pros

There are many ways to track referrals and its great for managing scheduling and administrative tasks.

Cons

Documentation takes a lot of time, which is a problem for busier practices. Other software seems to be much faster. There is a lot of maintenance and errors have persisted for several months. More than one user cannot access a patient file simultaneously such as the front desk and a therapist. Sometimes, it does not save your documentation.

“WebPT was the perfect office tool

Pros

WebPT worked flawlessly for our outpatient office which provides an easy method for scheduling and maintaining patient charts.

Cons

There were really no downsides to this software. Occasionally, the system was down but it usually came back online fairly quickly.

“Terrible software

Pros

I can leave the system on Friday and come back on Monday, but unfortunately the same problems still exist when I return so nothing good.

Cons

We have had ongoing issues with MIPS as we have not been able to finalize evaluations and progress notes for two weeks now. The system randomly adds irrelevant outcomes like a vestibular outcome for a patient with no vestibular issues, cannot calculate the functional score and this holds up our ability to complete notes and bill for the service.