New Pathway Counseling , 11-50 employees
“A top recommendation from my side to all”
Pros
We have found Zoobook EHR to be very easy to learn. Also, it has multiple useful functions. The support team is very efficient and helpful. As a mental health clinician, I would say Zoobook EHR has proven to be quite easy and helpful for our practice. There are many unique features to use and they are always looking to improve.
Cons
The NJSAMS extractor is a bit complicated to use as well as some other features too. But nothing too serious that I remember.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Journey To Wellness, 1-10 employees
“Loved working with it...”
Pros
It is fairly easy to use and has multiple great features that streamline our workflow nicely.
Cons
The appointment scheduling function is not as intuitive and easy to use as I expect it to be.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Clark Regional Medical Center , 101-500 employees
“A complete package”
Pros
ZooBook software is tailored according to our needs. It does what it says and is an all-in-one product. Everything from tracking employment paperwork to documenting clinical rounds, this software has all the features that we require and much more.
Cons
Occasionally, the system slows down a little bit over time, but that is not a big issue from my point of view.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Journey to Wellness , 11-50 employees
“User-friendly option”
Pros
We have had a great experience using ZooBook. The interface is very user-friendly. Also it has a variety of excellent features specific to our practice. I use it to schedule daily clients at a Substance abuse clinic. We have easy access to clients charts, doctor notes, drug test results, etc. It is well organized and has streamlined features that allow us to simply notify outside agencies about our clients as needed. Plus we can easily navigate through the pages and sections with a click of a button.
Cons
No cons. We highly recommend ZooBook EHR for mental health practice as it gets the job done with high regard.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Baptist Health Corbin, 1-10 employees
“Always evolving and improving”
Pros
My favorite part about ZooBook EHR software is that they are always working on improving themselves. The customer support is great, and I did not face any difficulty during training.
Cons
It took me a while to get used to all the new features and use them. I feel like I'm at ease in this domain now.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Journey to Wellness, 11-50 employees
“ Nothing short of perfect”
Pros
It has so many impressive features which are so well organized and easy to use. I use it daily to schedule my clients at a substance abuse clinic. All the information such as clients charts, doctor notes, drug test results, etc. is super easily accessible to us. Great work.
Cons
There is nothing bad to say about this software as it is perfect for our organization.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
London Womens Care, 101-500 employees
“Offer excellent assistance”
Pros
Their customer support is very responsive and quickly fixes any issues we face or identify. Moreover, the features provided in this software are excellent.
Cons
I have genuinely no issues with this amazing ZooBook EHR Software!
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
New Pathways Counseling, 11-50 employees
“Easy to use”
Pros
We can easily navigate through the system and customize the forms and charts to look just how we want them. I really think thats a winning feature of the software.
Cons
There are a few errors with the system and it does not occasionally save information. I would say they should fixed this error as soon as possible.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
CCSHCN, 11-50 employees
“Able to use it without any issue”
Pros
It's so user-friendly that I did not have any trouble getting the hang of all the features it offers. Everything was pretty easy to pick up.
Cons
When I am working, the software slows down at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
MedPark Square, 1-10 employees
“Designed to perfection”
Pros
ZooBook is such a user-friendly software with a streamlined dashboard. Also it is so simple and easy to navigate through pages and sections. Plus I love their customer support as they are always very responsive.
Cons
Nothing to complain about.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Frankfort Medical Pavilion, 101-500 employees
“Decent option available in the market”
Pros
The system is so simple and easy to use. Also the dashboard is so well organized. It makes it very easy for us to communicate with third-party agencies and notify them about our clients as needed.
Cons
At times reporting can be a bit slow but other than that, the system works perfectly fine. I haven't identified any real issues apart from that.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
CCSHCN, 11-50 employees
“Significant room for improvement”
Pros
ZooBook is a flexible software which can cater to all our company’s needs very well.
Cons
The reports generated by the system are not clear. Also I feel like some other features require improvement as well.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Bluegrass Care Navigators, 11-50 employees
“Good, but it could be better”
Pros
It has so many amazing features, which greatly increase its functionality. Also I like how it can even document meetings and clinical rounds. Daily tasks are so easy to do now. Credit goes to ZooBook.
Cons
At times the connection gets lost, which eventually slows down the whole system. It is something that annoys me.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
New Pathway Counseling, 11-50 employees
“Packed with great features”
Pros
There are so many features that come with this product. Being a mental health clinician myself, this has been very easy to learn and use.
Cons
I do face difficulty while using certain features, probably need some more time before I get the hang of it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kentucky Clinic , 1-10 employees
“Completely happy with it”
Pros
It is amazing how with ZooBook software I can easily track referrals, clients attendance and treatment plans. Also it is so simple and intuitive. No wonder why I love it.
Cons
I do not have any issues with this yet.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Journey To Wellness, 11-50 employees
“Definitely worth recommending”
Pros
I enjoy using this software. I really love that it has business intelligence capabilities which are helpful for the company. I also like the user interface and its ease of use.
Cons
It tends to be a little slow sometimes. But other than that everything else is fine.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Y.T.P, 1-10 employees
“Falls short of expectations”
Pros
I like how user-friendly it is. Its features like billing, reporting and customized templates are my favorite.
Cons
Connection issues occur every once in a while. But nothing major that I would like to mention.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Dr. White and Associates, P.C., 500+ employees
“Would not suggest this to anyone”
Pros
With ZooBook it is quite simple to duplicate patient appointments. And it is probably the only good thing I can think about this software.
Cons
ZooBook has very much hurt our work efficiency. It's so slow that it feels like it takes forever to get anything done. On top of that, it is outdated and repetitive, which just adds to the frustration. Honestly, the only reason we haven't switched to something better is that the older staff is already familiar with it.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Journey To Wellness, 11-50 employees
“ZooBook is easy to use”
Pros
It has a well-organized user interface and is pretty easy to use. Also its tracking features such as clients attendance, incomplete progress notes and treatment plans, etc., make it a very useful and efficient software. Overall I like it.
Cons
The only issue that I have is with the speed, which is sometimes fairly slow while the software is being used.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Grace Medical Consultancy, 1-10 employees
“Top-notch software and customer care”
Pros
ZooBook software is user-friendly and has a clean interface. Plus the developers have updated it with all the latest codes and it is designed specifically for a therapists office like mine.
Cons
Customer care does not call back immediately which annoys me when I need assistance ASAP.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
