Last Updated
Overview
Dealertrack’s Digital We Owe sends instant “we owe” alerts to customers, reducing manual follow-ups. It drives client satisfaction by bridging the gaps between sales and service. While it requires extensive training, the platform’s real-time accounting, seamless connectivity, and robust reporting tools streamline complex workflows.
Overall Rating
Based on 115 users reviews
4.4
Rating Distribution
Positive
85%
Neutral
11%
Negative
3%
Starting Price
Custom
Dealertrack DMS Specifications
- Financial Management
- Inventory Management
- Customer Relationship Management
- Business Intelligence
What Is Dealertrack DMS?
Dealertrack DMS is a cloud-based enterprise resource management system built for auto dealers. It combines real-time accounting, parts and service management, and performance management to centralize operations. This extensive platform comes with built-in automations to boost workflow efficiency. As a user-friendly platform, it streamlines data sharing across dealerships, helping build client trust. Besides that, this DMS boosts profitability by improving visibility into work in progress and service contracts.
Dealertrack DMS Pricing
Dealertrack DMS cost structure is custom-made to meet unique client requirements.
Dealertrack DMS Integrations
The software supports integration with multiple platforms, such as:
- AutoPoint
- GoMoto
- Opentrack
- Xtime software
- Dealer DMV
Who Is Dealertrack DMS For?
Dealertrack DMS is ideal for the automotive industry for the following use cases:
- Finance directors
- Account managers
- General managers
- Dealers
Is Dealertrack DMS Right For You?
Dealerships often face operational delays due to disconnected systems, slow reporting, and manual reconciliation. These issues reduce profitability and make it harder to manage performance across departments. Dealertrack DMS helps resolve these challenges with real-time accounting, structured workflows, and performance guidance that support more informed decision-making. Being a winner of the 2025 Dealer's Choice Award, it suits dealerships seeking a modern, centralized platform to improve daily operations.
Still not sure about Dealertrack DMS? Contact our support team at (661) 384-7070 for further guidance.
Dealertrack DMS Features
Performance Management
Dealertrack DMS features dedicated performance management services, delivered by professionals with industry expertise and actionable insights to improve your operations. Managers understand the challenges you face to help align processes, reduce inefficiencies, and maximize return on investment.
Real-Time Accounting
Real-time accounting synchronizes transactions across departments to keep you updated about your business’s financial health. This reduces reconciliations, accelerates month-end close, and consolidates tasks, providing immediate visibility into gross profit, liabilities, and other metrics to help identify growth opportunities.
Aging Inventory Tool
The Aging Inventory Tool analyzes parts stock by age and turns, helping to prioritize slow-moving items and optimize reorder decisions. This reduces carrying costs and improves parts department profitability by focusing purchasing where it drives results. It ensures a healthier inventory mix by enabling you to adjust ordering strategies.
Labor Profit Analysis Reporting Tool
This feature by Dealertrack DMS software produces service-level reports to measure KPIs, boosting technician productivity and repair order profitability. With this, you can track labor efficiency, identify underperforming jobs, and implement pricing or staffing adjustments to boost shop margins.
Service Contract Visibility
Service Contract Visibility centralizes warranty and contract data, enabling staff to easily verify coverage at the point of sale. It significantly reduces claim denials, enhances customer trust, and improves service upsell opportunities and administrative accuracy. This way, you can streamline the approval process for necessary sales.
Pros And Cons of Dealertrack DMS
Pros
Real-time accounting synchronization across locations
Centralized dealer workflows and greater connectivity across departments
Effortlessly submits customer applications to finance companies
Cons
The software should include a walkthrough for new users
Lacks straightforward access to live chat
Dealertrack DMS Reviews
Total 115 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars18%
3
Stars10%
2
Stars1%
1
Stars3%
Share your experience
Alisa E.
Automotive, 1-10 employees
Less than a year
“convenient credit apps and integration”
Pros
The best part of using this software has been the convenient credit applications along with the way it integrates customer information. Those two features really stand out and make the system useful!
Cons
Getting to the different portals in the software was the part I liked least. It can be pretty confusing at times and leave you feeling a bit lost. Even after learning your way around it there is still a sense that you are trying to figure things out.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Holly L.
Automotive, 51-100 employees
More than a year
“organized all in one workflow”
Pros
Having sales, financing and service in one system keeps everything well organized and makes daily work a lot more convenient.
Cons
A major issue with this DMS is how often it crashes. There are times when it stays down for days at a stretch.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Dawn E.
Automotive, 1-10 employees
More than a year
“simple setup and quick transition”
Pros
Getting started was easy and the integration process was simple which made the transition feel very natural.
Cons
Honestly there is nothing in particular that I dislike about the software overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Dealertrack DMS integrate with?
The software supports integration with multiple platforms, such as Opentrack, Xtime, Dealer DMV, Dealer.com, vAuto, API International, and NextGear Capital.
Does Dealertrack DMS have a mobile app?
The vendor has not shared information regarding a dedicated mobile app.
What types of pricing plans does Dealertrack DMS offer?
Dealertrack DMS offers custom pricing tailored to dealer size and module selection. Request a personalized Dealertrack DMS pricing quote for your business.
What level of support does Dealertrack DMS offer?
Dealertrack DMS offers support via the DMS-specific help center, email, call, and FAQs.
Does Dealertrack DMS offer an API?
No, the vendor does not support an API.
Who are the typical users of Dealertrack DMS?
Its users are automotive groups and dealerships.
What language does Dealertrack DMS support?
Dealertrack DMS is primarily available in English