Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Dealertrack DMS Specifications
- Invoicing & Billing
- Accounting & Payroll Integration
- Inventory Management
- Work Order Management
Dealertrack DMS Features
Inventory Management
Dealertrack's 'Aging Inventory Tool' empowers dealers to track parts by how long they have sat in stock, spotting slow-moving items before they turn into a loss. Staff can generate a parts return directly from the aging report in one click, instead of cross-referencing separate records. This keeps parts inventory turning over and protects Return On Investment (ROI) without adding manual review steps to a department's routine.
Task Consolidation
With the platform's 'Single View' screen, users can pull lookups, sales entries, purchase orders, and trade payoffs into one place. This helps cut down the number of screens staff need to open during a transaction. Plus, by reducing logins, teams can speed up cash flow management, as employees can move between related tasks without losing their place. This works well for departments juggling several transaction types across a single deal.
Wholesale Parts Management
By offering dedicated tools for wholesale parts operations, the platform helps staff manage bulk orders separately from retail counter sales, keeping both workflows accurate. As wholesale customers often order in volume and expect quick turnaround, Dealertrack DMS's speed and accuracy allow dealers to avoid errors. Additionally, teams can keep this operation distinct from retail parts sales and reduce mix-ups between order types and pricing structures.
Task Progress Monitoring
Dealertracker DMS provides 'Work in Progress' visibility that allows teams to surface every open purchase order and repair order directly on the deal screen. Users can then factor this data into gross calculations. This gives sales and accounting departments a shared, real-time view of a deal's status instead of relying on separate updates. As a result, users can avoid the guesswork of tracking open items manually across different systems.
Insights And Reporting
The software's reporting tools let departments measure dealership health with reports tailored to their specific metrics rather than a single fixed template. This capability enables managers to identify where a location or department is underperforming before it affects the bottom line. Furthermore, Dealertracker DMS's customizable reporting supports decisions at both the individual store and dealer group level.
Pros And Cons of Dealertrack DMS
Pros
Multiple-lender submissions speed up credit processing for dealerships
A broad DMS feature set supports more dealership workflows in one system
Frequent updates can improve usability as dealership needs change
Application sorting makes funding simplifies workflows tracking and management
Simple repair orders and parts tickets help service teams work faster
Cons
Slow mobile performance can delay customer interactions on the lot
Data-center outages can interrupt dealership operations across departments
Limited accessory accounting can leave teams calculating gross profit manually
Dealertrack DMS Reviews
Total 115 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars18%
3
Stars10%
2
Stars1%
1
Stars3%
Share your experience
Alisa E.
Automotive, 1-10 employees
Less than a year
“convenient credit apps and integration”
Pros
The best part of using this software has been the convenient credit applications along with the way it integrates customer information. Those two features really stand out and make the system useful!
Cons
Getting to the different portals in the software was the part I liked least. It can be pretty confusing at times and leave you feeling a bit lost. Even after learning your way around it there is still a sense that you are trying to figure things out.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Holly L.
Automotive, 51-100 employees
More than a year
“organized all in one workflow”
Pros
Having sales, financing and service in one system keeps everything well organized and makes daily work a lot more convenient.
Cons
A major issue with this DMS is how often it crashes. There are times when it stays down for days at a stretch.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Dawn E.
Automotive, 1-10 employees
More than a year
“simple setup and quick transition”
Pros
Getting started was easy and the integration process was simple which made the transition feel very natural.
Cons
Honestly there is nothing in particular that I dislike about the software overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Dealertrack DMS offer?
The platform offers support through help center and email.
Does Dealertrack DMS have a mobile app?
Yes, it offers a mobile app for iOS devices.
Who are the typical users of Dealertrack DMS?
Sevral users, including Independent used-vehicle dealers, domestic brand dealerships, franchised new-vehicle dealerships, Import brand dealerships, and multi-rooftop dealer groups, benefit from Dealertrack DMS.
What other apps does Dealertrack DMS integrate with?
The platform supports integration with Dealer.com, vAuto Provision, VinSolutions, and Xtime.
Does Dealertrack DMS offer an API?
Dealertrack DMS does not publicly disclose detailed API documentation.
What types of pricing plans does Dealertrack DMS offer?
The software's price is estimated to range between $2,500 and $8,000/dealership/month. You can request a personalized Dealertrack DMS price quote now.
What language does Dealertrack DMS support?
The Dealertrack DMS software is primarily available in English.