Dealertrack DMS Reviews

“dealertrack fits our lot perfectly”

Pros

Running our used car lot with this software has been really convenient. We rely on it every day to keep up with inventory and send finance deals to outside lenders. The documents it provides are also very useful for our business. It was also very quick and simple to learn.

Cons

There really is nothing I dislike about the software.

“finance tools are essential”

Pros

If you're new in the business this is the most simple software and good value for your money! These days financing is everything. You really need a proper way to submit deals because the old fashioned approach of sending customers to the bank on their own just doesn't cut it anymore.

Cons

Getting set up took too long and the customer service definitely needs to improve.

“simple from day one”

Pros

Everything is point and click so it's very easy to use. Pretty much anyone can become proficient with it from the first day.

Cons

Every now and then there's a random glitch where a trade in shows up as sold to the customer who purchased it.

“my review”

Pros

Entering information is easy and the communication with lenders works well.

Cons

When handling one customer across multiple applications switching back and forth feels repetitive and navigating to find forms and lenders is not very user friendly.

“Good tool”

Pros

Using it has been very easy and the customer service team has been excellent. The drop down menus work really well and the search tools are very useful too.

Cons

It can be a bit glitchy at times and will sometimes close unexpectedly without saving your work. Also when you copy an app it does not always bring all of the information over.

“workflow time savings”

Pros

Once I got past the initial difficulty, the platform became pretty easy to use! The biggest benefit has been how much it helps us organize company processes that used to take far more time than they do now.

Cons

A few features could still use improvement espeically the placement of shortcut menus while working inside workflows. It would also help to have the ability to edit tickets after they've been booked and make changes when needed.

“Positive experience”

Pros

Whenever I've been connected with a truly well informed support specialist the experience has been really positive. They take the time to troubleshoot properly and make sure the problem is actually resolved.

Cons

That said when customer support lacks the right knowledge or isn't willing to really listen and spend the time it can leave a pretty bad impression.

“quick payoff access”

Pros

Being able to pull payoff information from different financial institutions is a huge help. It saves an incredible amount of time.

Cons

It would be even better if more banks were connected to the platform. Having that kind of access online means you do not have to call and sit on hold for 20 minutes.

“digital convenience”

Pros

Getting credit applications from clients digitally is much more convenient than taking all the information over the phone.

Cons

One issue is that the credit application form lets clients skip important details that are required for a bank credit decision so we still end up having to call them to fill in the missing information. At that point it almost feels like we could have handled the entire application over the phone instead. Another problem is the limit on how many users can access the program which makes it difficult to pull information late at night once the staff has already left for the day.

“sleek interface”

Pros

Right away the interface feels polished and very user friendly. I really enjoy using it and honestly hope the company sticks with this software instead of changing to something else.

Cons

There's not much for me to complain about with this software. It does feel a little slow sometimes although that could just as easily be caused by our internet connection.

“customer service impressed!”

Pros

Using this software feels very easy and the customer service team has been incredibly helpful. On top of that their hospitality really stands out in a positive way.

Cons

I can't think of any real problems with the software because it's so simple to use.

“information kept ordered”

Pros

Does a really good job of keeping hundreds of customers organized so it's quick to pull up the information you need. It also helps employees on different schedules stay updated on each customer's progress which keeps everyone informed and working with the right details. Other than that it stores customer records, loan information and lender details all in one place.

Cons

There's not much I dislike about the software. I'm aware it can do a lot more than I even use it for. If I had to mention one downside it would be the frequent password changes. When you're using multiple programs and systems, having to update passwords so often gets a little annoying even if it's only an extra 30 seconds.

“everything at my fingertips”

Pros

Very easy to use and having information available anytime right at my fingertips has been a huge plus! I also really appreciated being able to communicate directly with lenders through the site. The option to save and store deals is very useful and having all the compliance materials readily available in one place makes the platform even better.

Cons

Switching from one deal to another can be a bit tricky if the information has not been saved first but aside from that I am very satisfied with the product.

“increase efficiency”

Pros

Covers a wide range of needs from monitoring employee activity to making daily processes more efficient and it has been an incredibly valuable tool for us.

Cons

Since the software has become connected with so many other systems some of our long time employees ended up with multiple profiles because of it. It would really help if there were an automated way to merge those systems and profiles to create a better user experience as the platform continues to grow.

“well organized”

Pros

This software is really user friendly to work with! I can quickly sort everything by current applications, contracts in transit and user which keeps things organized.

Cons

I haven't run into any feature related problems while using it so far.

“all info in one place”

Pros

Having all of our information stored in one place makes things really convenient and keeps everything much more organized.

Cons

An issue is that remits entered by mistake cannot be removed so they just stay on the screen and continue to pile up.

“terrible update and frustration”

Pros

Nothing about this update worked in its favor. The only thing it really accomplished was pushing me to start looking into RouteOne instead.

Cons

At this point there is nothing about it that I like. I really do not understand why they would change something that was not broken and was already user friendly. It makes no sense to me so I will be exploring other options.

“works well with web tools”

Pros

It was easy to use and connected nicely with the website provider we were using at the time.

Cons

The accounting portion felt pretty outdated and pulling monthly reports was more difficult than it should have been.

“simple setup and training”

Pros

Using this software has been a really positive experience. It's very user friendly, quick to get set up and training employees to use it doesn't take much time at all.

Cons

One issue I've had with the software is that there were times when the website went down and we couldn't use the software until it came back online. It hasn't happened in a while though.

“Easy to use”

Pros

Easy to use software and that ends up making my work a lot easier. Their customer service team is also very helpful whenever I need assistance.

Cons

A few times my leads have gotten "stuck" and I've had to call support to get the issue resolved. It doesn't happen very often though.