Dealertrack DMS Reviews

“excellent overall experience”

Pros

I was first introduced to the team behind this software back in December 2016 while helping a fellow dealer obtain an ELT number for Arizona. Even though they were facing some staffing challenges at the time the level of support I received was phenomenal! The team worked through every obstacle and resource shortage to get the job done. Three months later when I obtained my own dealer license I remembered how professional they were and decided to implement my ELT number with them. I definitely made the right choice! They completed the entire process from start to finish in record time. Time is money and their speed and efficiency directly contributed to our dealership's bottom line profitability. This is truly best in class industry service!

Cons

I don't have any complaints!

“easy to use”

Pros

It's easy to use and getting new staff trained on it doesn't take much time at all.

Cons

One thing I'd change is the workspace size on the screen, I wish it were larger and stretched across the full width of the monitor.

“Quick to pick up”

Pros

For me it was really easy to use.

Cons

There aren't many options available.

“clean and accessible navigation”

Pros

Navigating the software feels very easy and moving between sections is simple and trouble free.

Cons

The pricing feels a bit high.

“very disappointing overall”

Pros

I can't recall anything I like about the software.

Cons

This system is a joke! It feels like it was programmed by someone who has never actually worked in a service department. We switched from ADP/CDK which was far more user friendly and fully capable of handling daily service operations. To make matters worse the customer service is the worst I have ever experienced. They are completely unable to provide immediate answers or fix live issues when you need them most. Let this company get through their growing pains before you even think about signing up.

“solid experience”

Pros

We've been using this software for about two years now and overall it has been a positive experience. The software is highly reliable with minimal technical issues and virtually no downtime. Once you get past the starting difficulty it runs smoothly and handles daily operations consistently.

Cons

Only real drawback is that the interface takes some getting used to. The layouts can feel difficult to figure out initially and there are often different ways to complete basically the same task which can be confusing for new users during setup and training.

“clean and friendly interface”

Pros

The interface feels very user friendly and easy to use.

Cons

I don't think I came across any drawbacks yet.

“Very user friendly setup”

Pros

It's really simple to use and allows us to secure on the spot customer approvals. We have connected with 35 lenders and that's just the starting point!

Cons

None so far.

“reliable DMS at a fair price”

Pros

The pricing feels very reasonable and the DMS has been excellent. It works better than any other one I've used before.

Cons

No complaints about it for now.

“Essential for dealership”

Pros

Is an essential platform for any modern dealership. It completely organizes the F&I process and smoothly integrates all of our aftermarket products. Also the eMenu tool is amazing making the up selling process incredibly smooth and effortless!

Cons

Can't think of a single issue!

“excellent overall experience”

Pros

I have partnered with this software twice throughout my automotive career and the transition from other DMS platforms has always been smooth. The cost savings are highly attractive and the overall functions of the software is excellent. While the training and customer support currently leave room for improvement I am confident that it will refine this area over time. They are a phenomenal organization to work with!

Cons

there isnt a single bad experience with them.

“Better value than other solutions”

Pros

We've been using this software for about two months now and the system is incredibly easy to figure out and use. It offers significantly better value for the money compared to other DMS platforms on the market.

Cons

The only area that really needs improvement is the appointment setting feature which feels like it's due for an update.

“Trouble free”

Pros

Everything feels easy and uncomplicated which makes the software pleasant to use!

Cons

I don't have any issues to mention.

“So effective!”

Pros

We use this platform to structure both new and used vehicle deals. While it takes some time to get used to, once you get the hang of it recalculating and adjusting deal scenarios is incredibly fast. It is especially effective for structuring leases!

Cons

Don't think I have a negative thing to say.

“not worth using”

Pros

Can't say a positive about thing it.

Cons

Offers very little real world value for the premium price they charge. The customer support is completely unresponsive and the onboarding training is practically non existent. You are essentially left to figure everything out on your own and you would likely get better results doing so.