Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

35%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Ali

Not Specified, 11-50 employees

3.0
May 2020

Accounting needs improvement

Pros

Modules are simple and logically tied together which I really appreciate as it offers operators practical, easy-to-use options.

Cons

However the platform gives too little attention to accounting which is the backbone of any business. Its simplicity is a strong point for this ERP yet it still misses a few important accounting features that would make a noticeable difference. I don't believe it needs complex overhauls, just a few targeted fixes.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

F

Frank

Information Technology & Services, 1-10 employees

5.0
May 2020

Comprehensive features & fair pricing

Pros

I was pleasantly surprised by the breadth of features and pricing tiers and I find this software refreshingly comprehensive and fairly priced compared to other tools.

Cons

As a single user trying to explore everything this program can do, I found the learning curve fairly steep and it took me some time to test out all its capabilities. I also wish the documentation provided clearer, step-by-step examples for using specific modules and showed the recommended order for entering information manually versus importing data. That said given how much the software gets right overall, I can see why some module documentation might lag behind the product's feature development.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

A

Amila

Warehousing, 11-50 employees

5.0
May 2020

Highly customizable ERP

Pros

We found the tool extremely customizable which was exactly what we needed because we were searching for an inventory solution to run across eight locations while applying custom permission levels for different users.

Cons

I felt the system can seem overwhelming at first and new users might find it complicated but after proper training I found it wasn't difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

G

Gonzalo

Food & Beverages, 1-10 employees

5.0
May 2020

Positive experience with minor improvements

Pros

I've had a really positive experience using this system and want to congratulate the whole team. One area I think could use improvement is synchronization with banks and the administration for storing merchandise from other companies, both incoming and outgoing.

Cons

Point-of-sale application is quite limited in functionality and I wish it offered more options for sellers who conduct sales outside of a traditional business location.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Christopher

Hospital & Health Care, 1-10 employees

5.0
April 2020

All-in-one ERP solution

Pros

What I really value is the easy access to information, the broad functionality, the thorough record-keeping and that it's a single ERP solution handling bookkeeping, sales, CRM, truly everything!

Cons

It frustrating that I can't go back to correct an invoice or modify product details once they've been pushed forward into subsequent stages of the workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Steve

Defense & Space, 1-10 employees

4.0
April 2020

Easy BOM & work order handling

Pros

Okay so.... I'm able to import BOMs and vendor information very easily for the hundreds of components we use in our products which has saved me a lot of time. It's also really feasible to create work orders and purchase orders which helped our team move away from relying on PDF work instructions and Excel spreadsheets for purchase orders.

Cons

The time-tracking tool for costing work orders could definitely use some enhancements. We already rely on a separate application (Tsheets) to get clearer insight into how our employees log time across different projects and syncing or reconciling data between these two systems is likely to be a headache. If it offered comparable capabilities to Tsheets, it would increase the value it provides to our operations. Overall the it interface seems a little dated visually but functionality is what really matters to me so that appearance issue is only a minor concern.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

H

Hamza

Pharmaceuticals, 11-50 employees

4.0
April 2020

smooth data migration

Pros

it is really user-friendly and I was pleasantly surprised by how simple it was to migrate all my data from the previous program to this one.

Cons

Honestly there were a way for me to view bank payments organized by checkbook because that option doesn't exist right now.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

M

Marc

Automotive, 101-500 employees

4.0
April 2020

Reliable BOM management

Pros

For us it mattered a great deal that the program could reliably handle bills of materials and that the interface wouldn't be overly complicated to use.

Cons

I find it a bit annoying to have to sign in repeatedly since we move around the company all day which makes logging in inconvenient.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

mostafa

Automotive, 1-10 employees

4.0
April 2020

Neat data consolidation

Pros

Honestly I find it really simple and it neatly congreatates all the information on a webpage for me

Cons

don't have any complaints to mention, everything worked well for me

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Saad

Food Production, 11-50 employees

4.0
April 2020

Raw material & production control

Pros

it lets me control raw materials, oversee production and keep track of inventory.

Cons

Honestly I find it a little complicated to create a formula and then link it to the finished product, it often takes some trial and error.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

S

Sylvia

Not Specified, 11-50 employees

5.0
March 2020

Ideal for manufacturing

Pros

For a manufacturing company like mine, this software feels like a dream come true.

Cons

It took me a long time to locate this product, I had been considering those extremely costly onsite MRP/ERP packages and kept feeling they were more than I required. This is precisely the solution I needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Simba

Transportation/Trucking/Railroad, 11-50 employees

4.0
March 2020

Centralized inventory & invoicing

Pros

On this platform, I manage everything from inventory to quotations and invoicing all within one place

Cons

Sometimes I have trouble uploading my materials because the app doesn't provide the necessary options

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

K

Keith

Food Production, 1-10 employees

5.0
March 2020

Flexible customization

Pros

I'm always impressed that they are willing to adapt and customize areas that require extra functionality.

Cons

Navigation and setup can sometimes feel difficult for me because the system includes a lot of functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M

MILIND

Electrical/Electronic Manufacturing, 101-500 employees

5.0
March 2020

Feature-rich with sector focus

Pros

From my experience the program offers a wide range of features plus extensive customization settings making it especially suited to different sectors particularly manufacturing. While I was testing it, the support team responded very quickly to my questions.

Cons

No software is flawless in my view and I appreciate that I can tailor it to our needs since I find it highly customizable with some practice and help from support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 101-500 employees

5.0
March 2020

Easy integration & report customization

Pros

it is really easy to use and integrate and I appreciate the database access along with the ability to customize my reports.

Cons

The POS module still needs additional functionality and I believe broader support for different payment methods would improve it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

M

Michael

Marketing & Advertising, 1-10 employees

5.0
March 2020

All-in-one operational ERP

Pros

As someone running operations, whether I need to handle sales orders online or offline, manage a CRM, plug in a POS that syncs, keep track of physical inventory and shipping, control costs at brick-and-mortar sites, oversee manufacturing or service projects or integrate great accounting, it does it all for me. I'm honestly blown away by how capable it is.

Cons

A more modern and user-friendly interface would appeal to me, similar to the polished feel of Microsoft 365 though I remain satisfied with the value and capabilities considering the price.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

H

Hanzhi

Not Specified, 11-50 employees

4.0
March 2020

User-friendly one-stop ERP

Pros

Great tool and I'm using a one-stop ERP that's really user-friendly, it handles sales, CRM and even loyalty programmes.

Cons

More features would benefit my workflow and I also feel the user limit is restrictive while the pricing seems a bit high.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

A

Astroneil

Computer Software, 11-50 employees

4.0
March 2020

Great design & interface

Pros

The design is great and the interface is so user-friendly, I'm really excited to put the system into action!

Cons

Better customization for screens and reports would help me because the current options feel somewhat limited.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

R

Raj

Not Specified, 1-10 employees

5.0
February 2020

feasible and complete tool

Pros

this tool is easy to use. It includes all the tools I'd expect from a program like this and overall it's a fantastic bit of kit.

Cons

When I first opened the GUI it felt a little clunky but after spending time learning it I found it worked well enough.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

F

Felipe

Biotechnology, 11-50 employees

4.0
February 2020

convenient, easy to use platform

Pros

The software feels easy and friendly to use and I find it quite convenient as well.

Cons

Color choices sometimes make navigation harder for me because locating certain features or options becomes difficult.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5