NetSuite ERP Reviews
Total 319 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars29%
3
Stars8%
2
Stars0%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Insurance, 51-100 employees
Less than a year
“Online finance with full efficiency”
Pros
It looks like cutting edge technology for running a business. Having all the financial information available online brings a lot of agility and makes the work much more efficient.
Cons
Bulk process handling still seems like an area that could be improved. There's room to make it work better for users and for operational processes since right now it creates extra support needs for the technology team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Industrial Automation, 51-100 employees
More than a year
“Powerful internal automation”
Pros
NetSuite ERP has helped automate the company's internal procedures which has improved efficiency, reduced time spent on tasks and optimized other internal processes as well.
Cons
Its implementation does take time and it also requires post-sale sessions and scheduled meetings to properly analyze the business so the system can be adjusted to fit the company's needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cosmetics, 51-100 employees
Free Trial
“Powerful AI-driven business insights”
Pros
I really like how AI is woven across the platform and the way it uses natural language to help pull up relevant business data makes it especially valuable.
Cons
I am still getting familiar with the product so I don't have enough experience with it yet to point out any negative aspects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Apparel & Fashion, 1-10 employees
Free Trial
“Costly tool”
Pros
Its versatility around cause and effect processes is valuable. It would be even better to have likely scenario frameworks with multiple solution options and to test stronger interconnection with other ecosystems using the same data.
Cons
I would say that the cost is very high and the product feels aimed mostly at large companies. It is also still unclear whether this truly resolves operators open requests or if it only handles simple yes-or-no conditions and stops there.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Business Supplies and Equipment, 51-100 employees
Less than a year
“Useful automation with full support”
Pros
The AI automation and how simple it is to use make a significant difference. On top of that they offer support both nationally and internationally which inspires a lot of confidence.
Cons
Some operations and modules handle several tabs and I feel that can make them a bit more complicated to use at first. Even so I understand it's part of the learning process and I assume the company offers training to help you use it better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Non-Profit Organization Management, 51-100 employees
Less than a year
“real time budget visibility”
Pros
Having real time data connected with NSPB has made it much easier to analyze budget versus actuals.
Cons
It isn't very user friendly and sometimes searches and reports don't return the same information. That may be largely due to poor consulting or setup guidance.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Entertainment, 500+ employees
Free Trial
“Native AI with excellent usability”
Pros
The tool is is very user friendly and the AI integration is a really valuable addition. I attended an event last year when they still didn't have it implemented this way so seeing how naturally it now fits into the platform is a big improvement.
Cons
Now that AI is built in as a native part of the tool, that feature should really come with a proper learning plan and user training so people can get the most out of it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Telecommunications, 101-500 employees
More than a year
“ideal fit for the whole business”
Pros
It adapts quickly to different business needs and we can run our company's entire operation from a single tool.
Cons
Everything has been working well. Up to now, we haven't run into any issues with the platform and it lets us manage all of our company's operations in one place.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 500+ employees
More than a year
“Powerful customization and workflows”
Pros
I find it very useful system when it comes to customization. Users can set up their own preferences and build custom workflows to match the way they work.
Cons
As an IT consultant I really like how much control it gives you to customize processes. Pulling data through saved searches and reports is also something I value a lot.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“highly adaptable tool”
Pros
NetSuite ERP keeps up well with the latest technology and scales nicely as business needs grow. It's flexible to customize, supports multiple tax structures and languages and integrates well with other systems which makes it a strong fit for complex operations.
Cons
The downside is that heavy customization can slow things down. There are also some limitations around report dependencies and in certain cases you have to rely on third-party applications to get the reporting you need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Architecture & Planning, 101-500 employees
More than a year
“reporting and VAT tracking win”
Pros
The analytical reporting is really amazing and the system prepares UAE VAT reports by month and quarter which is a huge help. It cuts down a lot of manual work and saves plenty of time.
Cons
At times downloading the general ledger can be slow. The analysis reports also take a bit of time to work through although the final output is still very useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Management Consulting, 11-50 employees
More than a year
“top tier tool!”
Pros
It has been an excellent platform for us especially with how strongly it leads in bringing AI into everyday workflows, data analytics, reporting insights and natural language capabilities. It seems advanced and well thought out in the areas that matter most for modern business operations.
Cons
One thing we'd still love to see is support for three decimal places in currencies. In our region some currencies require that level of precision and it's something other ERP systems already provide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Events Services, 51-100 employees
Free Trial
“offer reliable financial insights”
Pros
The money management tools and profit-and-loss analytics are much better here. The AI-powered capabilities also feel quite advanced and that has been one of the strongest parts of the system.
Cons
It has been a good solution for supporting company growth and development. The support it offers to businesses and organizations is really valuable and I genuinely appreciate that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cosmetics, 51-100 employees
Less than a year
“Powerful and complete ERP”
Pros
It's a really good ERP system that brings together all the modules needed to run a business efficiently and it also seems modern and future-ready.
Cons
At this point everything has been working well for our trading company and it has been a reliable way to manage the business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Civil Engineering, 51-100 employees
Less than a year
“Helpful high level release overview”
Pros
The 2026.1 release details give a decent high-level overview and that makes it much easier to understand the overall information being shared.
Cons
Some areas still feel a bit limited on detail and having clearer clarification available online would be really beneficial for clients.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Powerful invoicing and integrations”
Pros
Its invoicing automation is really powerful and I have been happy with how accurate it is. It also integrates well with our finance and compliance workflows which makes the whole process much more efficient.
Cons
The biggest downside is the pricing. It doesn't feel like the best value for money because the cost is just too high. There are definitely benefits to the software but the pricing still needs to come down.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Building Materials, 51-100 employees
More than a year
“Scales with the business”
Pros
One of the best things about it is that I never have to stress about company growth since it supports scalability really well as the business expands.
Cons
At times it takes a bit longer to process when pulling data from the database but overall it's still manageable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 11-50 employees
More than a year
“Powerful features with smart AI”
Pros
The reason I keep using it is the user friendly functionality and the steady stream of improvements especially the newer AI-related upgrades it keeps adding.
Cons
There's a lot to like here from the wide range of functions to how easy it is to use. The only downside is that performance can lag at times and that gets frustrating when it happens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Hospital & Health Care, 101-500 employees
More than a year
“finance control and visibility win”
Pros
It works as a full featured ERP solution for us. It has helped centralize and organize our pharmacy's backend finance operations, giving us better accuracy, clearer visibility and stronger control over our financial processes.
Cons
Getting started with it can be challenging because the initial setup and configuration take time especially for first-time users. On top of that data posting and API integration from the Oracle side can be demanding and need careful queue management within the ERP. In our situation, connecting an external ERP to this one required added configuration and close monitoring to keep the data flowing properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 101-500 employees
More than a year
“Reliable process flow and reporting”
Pros
Everything in the process flow runs well, the system is easy to use and it helps reduce errors. All of the modules work well together and the reporting capabilities are amazing.
Cons
The weak point is the third-party vendors handling implementation since that part has been disappointing. Support is also limited because premium customers get full assistance, while standard support only seems to cover critical issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9