Abhay M.
Computer Software, 11-50 employees
Less than a year
“User-friendly and quick to adopt”
Pros
I find the interface user-friendly so getting familiar with it doesn't take long and the implementation process is also easy.
Cons
One downside is that the interface still feels like�it�could use a more modern visual refresh.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lucia B.
Information Technology and Services, 11-50 employees
More than a year
“flexible and polished ERP”
Pros
The software looks polished and offers strong functionality. It's also flexible enough to adapt to different needs and the interface is simple to work with.
Cons
The only problem we ran into was with downstream implications during the implementation process.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anjalyn D.
Facilities Services, 51-100 employees
More than a year
“client data at your fingertips”
Pros
One thing I appreciate most about Business Central is how quickly I can pull up everything related to a client. The layout keeps all the information right there in one place so it always feels close at hand.
Cons
My biggest frustration with�it�is that�it�seems to run into problems with data migration and integrating with other programs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sylla N.
Arts and Crafts, 1-10 employees
Free Trial
“powerful microsoft ecosystem fit”
Pros
Connecting with Microsoft tools such as Office 365 and Power BI works very well and it helps bring key business areas like finance, supply chain and customer relationship management into one organized system.
Cons
Getting started can feel a bit overwhelming especially if you're not already familiar with�it so there is definitely a learning curve. The mobile app also still needs more work since�it�doesn't offer all of the features available on the desktop version.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Paolo R.
Logistics and Supply Chain, 101-500 employees
More than a year
“Great coverage across operations”
Pros
It's a very versatile software that supports a wide range of business processes.
Cons
In some cases,�it�can be difficult to configure and you really need expertise to make the most of all its capabilities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Stephanie L.
Professional Training & Coaching, 1-10 employees
Less than a year
“clean, organized interface”
Pros
The design is one of the things I enjoy most about it as everything is clear, simple and still very well organized.
Cons
Even though the interface already looks clean, a small redesign could make�it�feel even less cluttered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Meghan Q.
Accounting, 1-10 employees
Less than a year
“very useful and simple”
Pros
It was a key part of my daily work and was very simple to use. It really helped make my job much easier.
Cons
Honestly there wasn't anything about�it�that I didn't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Consumer Goods, 1-10 employees
Less than 6 months
“Payment collection works brilliantly”
Pros
Collecting payments through this software has been a big plus. It's something I really appreciate and use a lot.
Cons
A few of the features are a bit complicated to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
toshia W.
Consumer Services, 1-10 employees
Less than a year
“powerful microsoft business sidekick”
Pros
Right away, Dynamics 365 Business Central looks like the ideal business sidekick. It connects very well with Microsoft tools like Office 365 so everything stays in sync and works together naturally. It also scales nicely as the business grows, whether you're just getting started or expanding and it comes with strong features for handling finances and daily operations without much hassle.
Cons
One thing to keep in mind is that tailoring�it�to match specific business needs may require help from a developer. That can add extra cost and make the setup a bit more complex if you're aiming for a highly customized solution.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Antonia M.
Higher Education, 11-50 employees
Free Trial
“copilot saves time!”
Pros
The AI features with Copilot have been very helpful especially when it comes to cutting down the time spent on daily tasks and getting work done faster.
Cons
Getting started can be a bit challenging and there's definitely a learning curve for new users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Mark G.
Non-Profit Organization Management, 51-100 employees
Less than 6 months
“excellent fit for nonprofit approvals”
Pros
As a small to mid-sized non-profit, Business Central covers everything we need. It handles our more complicated approval workflows for purchase orders and invoices very well and budget holders can see real-time information whenever they need it.
Cons
Configuring the approval workflows can be fairly involved so we ended up working with a partner to get�it�implemented properly. The licensing model also needs a bit of attention to make sure you're not paying for more than you need, although the non-profit discounts are definitely worthwhile.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Erin H.
Medical Devices, 11-50 employees
Less than 6 months
“simple and efficient ERP”
Pros
Working with D365 Business Central is not a problem at all, both for daily use and for administration.
Cons
It�would be better if we could buy our own licenses whenever needed since we'd prefer not to go through a reseller.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ANTHONY S.
Construction, 1-10 employees
Less than a year
“fantastic fit for small businesses :)”
Pros
There are many different options available and that makes it a really good choice for small businesses.
Cons
Getting everything set up was a bit challenging at first but the support team helped me work through�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Evan L.
Pharmaceuticals, 11-50 employees
More than a year
“Frustrating quotes and wasted time”
Pros
One useful part was that tasks could be handled in their own separate space without affecting the regular Dynamics 365 setup.
Cons
Beyond that, almost everything else was frustrating. Even creating a customer quote or invoice felt way more complicated than�it�should have been and Salesforce does a much better job by keeping everything together in one simpler system.�It�honestly seemed like management at Prestige Medical Imaging chose�it�mainly because�it�cost less but in day-to-day use�it�ended up wasting a lot of time.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
3
Anonymous
Banking, 500+ employees
More than a year
“flexible microsoft integration”
Pros
It integrates well with the Microsoft ecosystem which makes adoption much simpler for companies already used to tools like Office 365. Another big advantage is the platform's flexibility since it allows customizations that can be adjusted to fit the particular needs of each business.
Cons
Even with all its benefits, there are still areas where�it�could be better. The initial learning curve feels fairly steep especially for users who are not already familiar with the Microsoft ecosystem. Because of that,�it�can be harder for our marketing team to position�it�as a user-friendly option to potential customers. Cost is also a downside, as�it�can be too expensive for smaller businesses and that ends up narrowing our target market.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Ruxshin A.
Hospital & Health Care, 51-100 employees
More than a year
“organized project management boost”
Pros
Working with my team on project management became much more organized with this tool and it really helped us keep everything on track.
Cons
The only downside was the price since�it�felt a little more expensive than some other options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Manon S.
Computer Software, 500+ employees
More than a year
“sales and accounting in sync”
Pros
Bringing our sales and accounting data together was easy and it made keeping up with finances pretty effortless.
Cons
At times tracking down certain features meant clicking through more menus than I expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Regina R.
Information Technology and Services, 51-100 employees
More than a year
“worth every penny for warehouses”
Pros
Dynamics helps keep warehouse workflows organized and much more manageable.
Cons
It�is definitely expensive but when I look at the value�it�delivers, I'd still say the price is justified.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Shane P.
Computer Networking, 1-10 employees
Less than 6 months
“too inconvenient to use...”
Pros
It was nice having everything included in a single installation instead of needing to install every tool separately.
Cons
To me it�felt too difficult to use.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Ely H.
Accounting, 500+ employees
Less than a year
“fits our company well”
Pros
Being fairly new to the program, it already seems like a good match for what our company needs.
Cons
I am still getting familiar with�it but at this point I haven't run into any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10