Julie W.
Health, Wellness and Fitness, 1-10 employees
More than a year
“All-in-one business access”
Pros
Using this program has been pretty easy and it gives me access to all the tools I need to keep my business running in one place.
Cons
Cost is a little too high and�it�would be easier to justify if the renewal wasn't required every year. I'd rather pay more upfront and have the license last 5 years instead.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
8
Ethan J.
Accounting, 51-100 employees
More than a year
“powerful reporting and scalability”
Pros
Dynamics is an excellent system with a wide range of reporting capabilities. It also performs very well under pressure when handling large volumes of transactions.
Cons
The only downside with�it�is that�it�can feel overwhelming without prior experience and�it's fairly complex.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Song L.
Warehousing, 11-50 employees
More than a year
“flexible and scalable foundation”
Pros
One thing that really stands out with BC is how flexible and scalable it is. Because the core architecture is built so well, we can extend the system in whatever direction our company needs and tailor it to fit our specific requirements.
Cons
Since the SaaS version depends on network stability, its processing can be affected by connection issues. If there is a network outage or a server-side problem, like we experienced before,�it�can interrupt operations. These situations do not happen often but when they do, the impact is serious. Because of that, we are hoping to move back to an on-premises setup.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Liam M.
Automotive, 51-100 employees
More than a year
“Scales with your business!”
Pros
Starting with a team of just 5 and growing to 60 people across different locations, this product has kept up very well. It's built to scale and it's been ready to support our growth as the business expands.
Cons
Getting the full value out of�it�does take someone with a developer background. We were told�it�was a flexible system and that's true but only when�it's managed by someone with the right technical skills.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Ray W.
Computer Software, 51-100 employees
More than a year
“powerful modules across the business”
Pros
Right from finance to sales, purchasing, inventory, assembly and manufacturing, Dynamics 365 Business Central covers a lot of ground. It's a really great product with plenty of modules to support different parts of the business.
Cons
The downside is that�it's cloud-based so the monthly subscription never really goes away. Once your data is in the cloud, moving�it�back to an on-premise setup can be very difficult and frustrating.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kevin D.
Transportation/ Trucking/ Railroad, 51-100 employees
More than a year
“Efficient ERP for growing operations”
Pros
Business Central offers a wide range of tools for handling orders, inventory and accounting. It works well as a central system for getting a business up and running and managing core operations effectively.
Cons
Because�it�is so extensive,�it�can sometimes be hard to locate specific features or even realize certain functions are available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Stacey S.
Health, Wellness and Fitness, 11-50 employees
More than a year
“real-time visibility for support”
Pros
Having access to real-time updates has been very valuable. I can log in quickly, see exactly what my team is seeing and jump in right away to help troubleshoot issues or answer questions.
Cons
One thing I am not a fan of is how the files connect with my personal desktop. Even though they're technically separated, I still have to scroll through a lot of extra, unnecessary options.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Julie R.
Religious Institutions, 1-10 employees
Free Trial
“Insights that scale”
Pros
It's helped us work more efficiently and having real-time performance metrics has made decision-making much better. Another big advantage is that it's built to scale so it can continue growing along with our company.
Cons
Well setting it up and learning how to use�it�took some time. How quickly someone adapts to�it�really depends on their role in the company and what they need�it�for.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Health, Wellness and Fitness, 1-10 employees
More than a year
“all-in-one value and speed”
Pros
Having everything bundled into one package was a big plus since it made the whole setup simple, cost-effective and fast to use.
Cons
I ended up moving away from�it�after switching to a MacBook because I no longer needed all the tools that came included with�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin G.
Food & Beverages, 51-100 employees
More than a year
“reliable microsoft ecosystem fit”
Pros
It works very well with Microsoft 365, is secure and being cloud-based makes it simple to manage. I also appreciate the support for extensions and how nicely it connects with Power Platform tools.
Cons
Customization can feel limited unless you have AL development skills and the learning curve is pretty steep for new users. There are also occasional sync problems when connecting with third-party apps.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Christian D.
Medical Devices, 101-500 employees
More than a year
“Limited reporting and weak integration”
Pros
Since it's a Microsoft product, signing in and handling organizational management is pretty natural. There are also quite a few add-ins available which is a plus. Aside from that, though, there really isn't much else about the product that stands out positively.
Cons
Reporting is quite limited and�it�feels like almost every report we need has to be built through custom functionality. Another frustration is that�it�doesn't come with native integration for other Microsoft Dynamics products so we have to rely on third-party connector tools.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Alexandra V.
Logistics and Supply Chain, 101-500 employees
More than a year
“powerful ERP for growing teams”
Pros
Across our US and Canada locations, D365 Business Central has been a really strong ERP for a mid-sized company. It comes with a wide range of features and using it across multiple sites has worked well for us. Microsoft's support has also been excellent whenever we've needed help.
Cons
There's a lot�this platform�can handle but we've noticed that too much customization can slow things down and cause some lag. After cutting back on some of the custom features recently, the overall experience has definitely improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Austin F.
Consumer Goods, 11-50 employees
Less than a year
“everything stays organized !”
Pros
It really helped me organize and separate the different programs I was working with. Things felt much more organized and it kept everything together in one place.
Cons
I honestly do not have much to criticize. The only part that felt a little confusing at times was switching between programs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Athena M.
Marketing and Advertising, 51-100 employees
Less than a year
“all-in-one for hybrid teams!!”
Pros
Having everything in one place works very well for business use and team collaboration especially with access to all the Office tools and a shared drive. It's also available on mobile through 365 pilot which adds a lot of flexibility and makes it a good fit for hybrid and remote work.
Cons
The app and browser can be glitchy at times which makes�it�feel unstable. There are moments when�it�works fine in the browser but on mobile I keep running into error messages which gets frustrating. Customer support is also quite slow and not very effective whenever issues come up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Alifah A.
Hospital & Health Care, 51-100 employees
Less than 6 months
“helpful financial visibility”
Pros
It gives our company a clear view of financial growth and makes it easier to spot when something is off in the reports.
Cons
Getting started with�it�can be pretty confusing and time-consuming but once you understand how�it�works,�it�becomes much more manageable.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Cheyanne M.
Entertainment, 1-10 employees
Less than 6 months
“simple and effortless navigation”
Pros
Getting around the system is very easy and everything is laid out in a way that's simple to understand.
Cons
Honestly there wasn't anything about�it�that I disliked.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Doug M.
Electrical/ Electronic Manufacturing, 51-100 employees
Less than 6 months
“modern look with solid manufacturing support”
Pros
The updated look and feel of BC is a real plus. It also gives us access to the information we need in the system to complete our manufacturing process.
Cons
One downside is that we lost some of the navigation flexibility and menu layout we were used to in the previous version.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Jelfry S.
Airlines/ Aviation, 500+ employees
Less than a year
“reliable for flight operations”
Pros
After using Dynamics for close to a year, I can honestly say I am very satisfied with it. We rely on it to track flight times, arrivals and departures, daily passenger numbers coming in and out and especially to record which facilities are used for each flight which has been the most useful part for us. It also supports other areas of our work, including purchasing, invoicing and additional departments.
Cons
There can be a bit of a learning curve if you are not very comfortable with technology so�it�may feel difficult at first. Once you become familiar with�it, though,�it�gets much better. One downside is that after buying�it, you cannot really make additional changes or customize�it�on your own without reaching out to customer service.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Susie S.
Accounting, 1-10 employees
Less than 6 months
“powerful inventory, confusing setup”
Pros
The system handles inventory well and comes with a wide range of functions.
Cons
The functions aren't very clear and don't seem to align with accounting standards. Getting around�it�is difficult and the modules don't really connect to accounting principles.�It�feels overly convoluted and support is expensive. On top of that the support team doesn't appear to have strong accounting knowledge.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Anonymous
Retail, 500+ employees
Less than a year
“centralized office 365 insights”
Pros
Being built into our Office 365 environment is a big plus and it brings everyone together in one central place for accounting analytics and sales forecasting.
Cons
Well it�feels too separate from our Salesforce platform.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8