Total 205 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

15%

2

Stars

3%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N
Naina

Not Specified, 500+ employees

More than a year

3.0

Needs more frequent updates

Pros

One thing that stands out to me is how the system congreatates information across all modules.

Cons

It should receive more frequent updates in my opinion, so it would better reflect current Canadian standards.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

B
Belinda

Environmental Services, 101-500 employees

More than a year

4.0

Flexible reporting with filters

Pros

From my side, I can easily pull reports and apply filters to access almost any information I need.

Cons

Whenever rehires or team members return, I always have trouble getting their vacation hours to be correct.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R
REYNALDO

Not Specified, 101-500 employees

More than a year

3.0

Missing features add extra steps

Pros

What I value most about Team is the ability to track everything down to the job level, which allows me to generate detailed customer reports, manage payroll easily, handle ACA administration in one place, and rely on strong customer support within a fully integrated platform.

Cons

A few things have been frustrating for me. For one, I miss the import/export capabilities we had with our old software and not being able to do that the same way here is a drawback. Another pain point for our payroll team is that liabilities can't be paid directly from Team which adds extra steps to our workflow. The inability to attach files within the system is also annoying, even though I know that feature (and several others) can be added for an additional fee. Third-party add-ons can get pricey at times. It would also help me a lot if the software offered reminders for liability payment due dates.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

R
ray

Not Specified, 101-500 employees

More than a year

5.0

Strong payroll and financial reporting

Pros

Whenever needed, I'm able to pull detailed payroll data, generate multi-site financial reports, and export comprehensive general ledger reports, which helps me stay compliant and respond quickly to requests.

Cons

Sometimes I find it a bit tricky to track down the underlying details for specific general ledger modules which can slow down my workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Thomas

Environmental Services, 101-500 employees

More than a year

3.0

Some features feel overcomplicated

Pros

As someone who works in contracting, I feel it's built with contractors in mind and generally works well.

Cons

Some functions feel unnecessarily complicated, and I find certain tasks tough to complete.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

TW
Thomas W.

Environmental Services, 101-500 employees

More than a year

4.0

Built with contractors in mind

Pros

I can tell it was built with contractors in mind and in general it performs well for our needs.

Cons

From my perspective, several features feel clunky and unnecessarily complex to operate.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

RY
Raymond Y.

Security and Investigations, 51-100 employees

More than a year

4.0

System links everything so connected

Pros

the system links payroll, scheduling and operations so everything's connected which is great. and because it's cloud-based, I can log in and work from anywhere at any time and their customer support has been excellent.

Cons

We were initially uneasy about the move to the cloud but that concern proved unfounded but my main issue now is that certain features block the ability to work across multiple screens or windows simultaneously and I'd like to see that improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

NS
Naina S.

Security and Investigations, 500+ employees

More than a year

5.0

Modules share information

Pros

I really like that all of the modules share and synchronize information across the entire system, keeping everything connected.

Cons

My main complaint is that it needs more frequent updates so the software accurately reflects Canadian standards.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

BF
Belinda F.

Environmental Services, 101-500 employees

More than a year

5.0

Able to pull reports and filters

Pros

Being able to pull reports and apply filters lets me access almost any piece of information I might need.

Cons

I've consistently encountered problems with vacation hour allocations for rehires and returning team members. it seems like there's always something wrong.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

MP
Megan P.

Facilities Services, 101-500 employees

More than a year

5.0

drilling down into details

Pros

What I like is that you can double-click the blue fields and drill down into details.

Cons

I get annoyed that photos can't be attached to work tickets so they won't flow through to invoices.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

RA
REYNALDO A.

Facilities Services, 101-500 employees

Less than a year

4.0

Everything is organized down to job

Pros

The thing I like about Team is that everything is organized down to the job level as we can pull detailed reports for each job to share with our customers. Payroll navigation is�simple�too. There are a ton of reports available so I can find any information I need. I also like that I can handle Obamacare administration right inside the program though it's a lot of effort to make sure all details are captured and reported correctly but at least everything lives in one place. I value that all our functions are tied together in a single system integration was a major reason we decided to switch. Customer support has been fantastic. There are still many features we're getting familiar with but overall this feels like a very capable and promising solution in our experience.

Cons

I'm frustrated that I can't import and export data the way we used to with our old system. Another issue for our payroll team is that liabilities can't be paid directly from Team. The lack of a way to attach files is aggravating too even if this and several other capabilities can be purchased as add-ons. Third-party extensions sometimes come with a high price tag. It would also be helpful to have built-in reminders for liability payment due dates in our view.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

RW
ray w.

Security and Investigations, 101-500 employees

More than a year

5.0

Can pull detailed payroll records

Pros

When people ask or when I need to file reports, I can pull detailed payroll records. It's also made it possible for our team to produce comprehensive financial reports across several sites and to run granular general ledger reports.

Cons

I find it somewhat difficult to locate the underlying details for some of the general ledger modules.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

RR
Ronald R.

Security and Investigations, 101-500 employees

Less than 6 months

5.0

Appreciate how easy and capable it is

Pros

We really appreciate how�easy�and capable Winteam is overall. It enables us to cut expenses like overtime and more effectively oversee our staffing needs.

Cons

It took me several hours to set up the financial reports. When I add a GL account, I must manually include it in the financial report too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

LS
Leah S.

Facilities Services, 51-100 employees

More than a year

5.0

Rely on a single platform

Pros

We rely on a single platform for everything and its modules all integrate with one another seamlessly. Beyond that we've fully transitioned from paper to digital so no more manual timesheets. Staff now clock in using their phones and there are plenty more useful features we've come to appreciate.

Cons

I find that the accounting features include everything we require but they aren't nearly as automated as something like QuickBooks, since the product isn't designed primarily as accounting software. It does mean there's a learning curve and it takes a bit of time to get comfortable with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

PB
Pat B.

Security and Investigations, 500+ employees

More than a year

5.0

Value how well it ties everything

Pros

I really value how well it ties everything together. By combining Finance, HR, Operations and Payroll into one platform we make far fewer mistakes and our productivity has jumped noticeably. Because of this integration our company has been able to grow quickly for clients year after year.

Cons

We've noticed that new features can take quite a while to reach production and there's a noticeable usability learning curve, so getting new hires up to speed requires a fair amount of training and patience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

JG
Jan G.

Security and Investigations, 101-500 employees

More than a year

5.0

Impressed by how user-friendly it is

Pros

I'm impressed by how�user-friendly�it is plus it comes with all the tools my company needs for scheduling, accounts payable and accounts receivable.

Cons

There is almost nothing I can fault it for. My only gripe is that the payroll module could use more advanced features essentially acting like a full payroll service. Because of that I am considering outsourcing payroll and tax handling to an external provider.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Facilities Services, 500+ employees

More than a year

3.0

good training but could offer more

Pros

When I'm in a training class, the trainers can log onto our system and walk me through the how-to steps for the specific subject or module I'm using, which makes the learning much more practical and relevant.

Cons

I would like to have more no-cost training sessions available and also some of the reports are missing information that I need or should be expanded to include more useful details.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

5

BC
Brent C.

Facilities Services, 101-500 employees

More than a year

4.0

Convinced it's the best solution

Pros

I'm convinced it's the best BSC software solution available as having every software need consolidated in one place instead of juggling multiple systems to get the job done has been extremely useful to me.

Cons

My team faced a steep learning curve getting employees up to speed, customer support could definitely be better and I've also found the price to be on the high side.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

A
Anonymous

Facilities Services, 51-100 employees

More than a year

5.0

Appreciate everything in a single program

Pros

What I really appreciate about WinTeam is having everything in a single program -- from accounting and payroll to scheduling and handling work requests, it keeps all our tasks centralized.

Cons

I wish the data-entry experience were a bit smoother so I wouldn't need to rely on the mouse nearly as much; it would make life simpler if I could just tab through each field instead of clicking every time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

VB
Vicki B.

Consumer Services, 101-500 employees

More than a year

5.0

Relatively easy to use

Pros

I find WinTeam software relatively easy to use

Cons

At times I feel the process can be a bit unclear

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8