WinTeam Software Reviews

“One-stop platform for niche businesses

Pros

One thing I really liked was that it acted as a one-stop shop for our niche industry, since it's so hard to find a system that will support a business type that doesn't operate like other industries.

Cons

I don't have any complaints to share.

“Poor customer service and overpromising

Pros

To be frank, I can't say there's much to praise, honestly, nothing at all. The platform feels seriously outdated and their customer support is terrible. I've found them hard to deal with, they barely do anything, so I'm frequently stuck calling back because issues aren't properly fixed.

Cons

What annoys me most is their awful customer service and the bait-and-switch approach they use. They'll tell me they can handle requests and meet my needs but I've discovered they simply lack the true capabilities they promise.

“Getting assistance is easy!!!

Pros

Whenever I needed help it was very easy to connect with customer service which is a plus point of WinTeam.

Cons

I found it very difficult to use, with constant issues. They charged for everything, including training sessions. Fixing problems with WinTeam can take months if they get resolved at all. Also it is not user-friendly, and the reporting capabilities are poor which makes it impossible to generate reports for every data field I enter.

“Centralized information in one place

Pros

I really appreciate having a wide range of information congreatated in a single spot for easy reference.

Cons

Occasionally I find my searches awkwardly slow and clunky and I can't tell whether it's related to my manager handling my job postings.

“Easy to use platform

Pros

Something I like about this WorkWave tool is that I find it easy to use.

Cons

not a con but sometimes when importing new hires they don't always come through or it often takes an excessively long time and occasionally I have to import them manually.

“Reporting that simplifies audits

Pros

reporting features make it a lot easier for me to carry out internal audits.

Cons

Overall, I'm annoyed by the system's limited ability to let me upload documentation directly into modules.

“Industry-specific solution that fits workflows

Pros

We discovered this solution to be an excellent match for our specific industry needs. After hearing enthusiastic endorsements from colleagues and appreciating its custom-built layout, opting for it felt completely obvious. It fits our workflows naturally and has become an indispensable part of how we run our day-to-day operations.

Cons

setup process is tough for me and it required more time than expected.

“Easy to use but could improve

Pros

I find the software easy to use and it reliably handles the functions we need for our business.

Cons

There are a lot of areas that could be improved. The biggest problem is whenever I report something, I am simply told to submit it through the idea portal which feels pointless because nothing ever gets acknowledged or tracked properly. More than once I have felt like I know more about the product than the WinTeam staff and I usually end up walking the help desk through the steps needed to actually resolve our problems.

“Relies on it daily

Pros

On a daily basis I rely on WinTeam. It is really user-friendly and simple to pick up. I have worked with both the Customer side and the Employee side of WinTeam. There are still many features I have not explored yet, however I am enthusiastic about discovering more of what it can do.

Cons

Sometimes I find the product feels a bit dated but even so I still think it is great to use.

“A strong all in one erp

Pros

I rely on WinTeam because it offers a strong, all in one ERP solution that enables organizations from the smallest shops to the largest enterprises to run their operations. It removes the hassle of juggling multiple disjointed systems and separate logins, consolidating everything into a single pane of glass.

Cons

While it has grown alongside our industry and with our company, I feel the platform is starting to show its age. The user interface lacks the modern features and polish needed today to consistently meet client expectations.

“Brings all our needs together

Pros

Well I really value how it brings all of our needs together in one complete, smart system from processing payroll to overseeing HR functions and managing AR, it handles everything.

Cons

Logging in is acceptable as it is not terrible but I think the sign-in process could be smoother and needs some refinement.

“View information for many employees

Pros

I like that we can view information for a large number of employees, the reports are attractive and informative and while it is only somewhat user-friendly to navigate, I do like the portal idea.

Cons

From my experience, getting it integrated was a real headache. Plus bringing data over from ADP didn't go smoothly and setting up benefits turned out to be quite complicated.

“It's the best...

Pros

WinTeam is a great tool mainly for our team. The number of candidates we receive and the simple process for importing them has very much simplified our day.

Cons

I would like to have more filters available when making reports.

“Easy to use

Pros

One of the best thing was the progress we made because it was easy to access. Also the system's application is user-friendly and very accessible for everyone even for the new team members.

Cons

I have no complaints about this software as it serves me well in my work.

“Better solutions are available in the market

Pros

It's known as a leader in the industry and I completely agree with it. It serves as an integrated solution that theoretically could be the only software needed by a cleaning company.

Cons

WinTeam software is quite difficult to set up, not efficient to use and retrieving simple data reports is very difficult. And while some service representatives are helpful, the help I get often contradicts itself. When I decided to leave, they tried to hold my data hostage and charged a heavy fee just to access historical information.

“WinTeam integrates smoothly with other systems

Pros

WinTeam is a user-friendly software. Also the customer support is supreme and integrates easily with other systems which I really appreciate.

Cons

Not all features available in the user interface are accessible to me through the API.

“Good but more features should be added

Pros

Having all modules in one place is very important for us. We like WinTeam because it has the ability to drill down from the general ledger to the original source, whether it is fixed assets, payroll or invoices. Also the software is easy to use and quick to learn.

Cons

The employee module could benefit from additional features, such as PTO requests that automatically populate my timesheets once approved. It would also be helpful to have expense reporting by employees that updates their 'other compensation' for the payroll check. A change of status form that allows me to update an employee's file and notify HR and Payroll once completed would be useful too, especially for status, rate, or job changes.

“WinTeam user since 1989

Pros

Our company has been using WinTeam since 1989. It delivers data and insights that help grow our business and ensure that each job remains profitable.

Cons

I wish that BI and WinTeam were well integrated to enable the easy creation of reports and access to various information across data tables.

“Meets all our needs

Pros

Overall, WinTeam is fairly easy to use. The modules we use are key for our operations and meet our needs well. Plus the help desk is also very cooperative.

Cons

One aspect I'm not particularly fond of is exporting reports into Excel. Because the profit and loss statements do not come out in a usable format.

“Exceptional customer support

Pros

One thing I like the most about WinTeam is the exceptional customer service we consistently receive. Whenever I face an issue, it's resolved on the same day. I also pick up valuable tips and tricks from the customer service team every time I reach out. I've realized that if I believe there's a better way to accomplish something, it's worth calling in as a solution likely already exists.

Cons

My only concern is that overtime calculations are limited to 15 day reporting periods.

“Easy to learn and use

Pros

I like how user friendly the program is. I started using it for the first time about a year ago and was able to familiarize myself with it quickly. Plus, the out of the box financial reports are both useful and customizable.

Cons

To expand the use of modules, we have to pay as we build functionality.

“Job costing feature is superbbb!!!

Pros

WinTeam's job costing features are very powerful. And the options for sorting and filtering reports are only limited by our creativity. The team at WinTeam is actively working to improve their product and customer needs are their utmost priority.

Cons

While there are product improvements that would be beneficial, there's no need to separate each module and create a wish list for changes. I've used the software for 11 years and each year brings new innovations and improvements.

“Super amazing and helpful

Pros

I picked WinTeam because it has different modules for important functions of the company that all connect together. This way, I can get a complete picture of the whole company or focus on a specific department. It's super helpful.

Cons

Some functions remain clunky and time-consuming, especially the Insurance Benefits module, which has led us to use our insurance vendor's portal for tracking and reporting. We have also stopped using the Inventory module because the amount of data entry and maintenance required didn't justify the benefits it provided.

“Impressive but a bit costly

Pros

This program allows me to manage nearly every aspect of my business. It provides a single system to track payroll, payables, receivables and even for budgets, overhead and accounting reports.

Cons

Some features come with extra costs that we just could not fit into our budget. Also, some things that you'd think would be simple, like automatically printing invoices with payments received on them but this is not an option, which is a bit frustrating.

“Important tool for my work!

Pros

I really like the reporting and tracking features. Plus the job costing and hours variance reports are the most valuable feature for my role.

Cons

WinTeam software is complex and often difficult to navigate. I know it has the potential to provide many useful metrics but I feel like I'm missing out because I can't run them or even know they exist. But customer support is excellent in helping me overcome this challenge.

“All in one solution!

Pros

WinTeam is easy to use and serves as an excellent all-in-one software solution. The various security settings are amazing for establishing proper user access.

Cons

The Citrix login process is a bit awkward. And it becomes difficult to work when the system updates and is down for hours, especially since we have a 24 hour dispatch center that gets interrupted during these times.

“Have not explored it fully yet

Pros

I find WinTeam user-friendly and easy to navigate. Entering data is also simple and onboarding new employees through Kwantek is a definite advantage.

Cons

WinTeam software is not history-driven which means any date can be used without justification. And the benefits portal is difficult to navigate and not at all user friendly. Plus there's no way to correct data that has been entered incorrectly, and generating reports within the system isn't easy. I haven't had the chance to explore the BI module yet.

“Works fine

Pros

The Payroll, Accounts Payable and Accounts Receivable modules are excellent. Plus the customer support is excellent as they are always available whenever I need an assistance.

Cons

I think the notifications in TeamTime need to be simplified. We've had ongoing issues with this since the beginning, and they are still there. Additionally, the call review log should link the facility to the phone number instead of just displaying the number (for example, 304-253-0800 TNCC). It would also be helpful to have a daily report showing facilities that weren't clocked in the previous night. Our previous timekeeping software offered these features, which are important in our industry for ensuring we can attend to our clients daily. It's more effective to reach out to a client in the morning if a facility hasn't been cleaned rather than waiting for them to contact us.

“Accessing important info is pretty easy

Pros

The modules are set up in a really similar way, which makes it super easy to get everything set up. The system lets a lot of people in our organization access important info right when they need it. The reporting features are pretty solid too. We've really enjoyed how easy it is to handle payroll, especially with timekeeping and different pay rates. The customization options are a bit of a mixed bag for us. On one hand, it's great because we've found tons of ways to tweak the software for different parts of our business, and that's definitely been helpful!

Cons

Ehub has so many problems. Many of our end users lack technical skills which leads to major training issues. Updating to GL for all transactions can be quite tedious. Reporting is fairly good but paying extra for the BI feature has made a noticeable difference. Like it would be better if this were included in the software price. While the ability to customize is a benefit, it can complicate more basic processes.

“Everything is available in one place

Pros

I like that all facets of the software are available in one place and work well together, including Accounts Payable, Accounts Receivable, payroll, timekeeping, scheduling and inventory management.

Cons

I would like to see more standard reporting features included with the product.

“WinTeam works well for us!

Pros

WinTeam software covers many aspects of our business operations. We use it every day and often discover new features. Also, they frequently update and add new functionalities which is great but sometimes can be difficult to keep up with.

Cons

As a small company that has been with them for quite a while, we struggle to find budget space for all the new features. I am trying to make this work because they could potentially pay for themselves if properly used.

“Web-based options should be there.....

Pros

It's easy to use and allows me to run a variety of reports without any hassle.

Cons

The customer portal lacks a customer-centric approach. Customers should have some level of access to view specific items, such as schedules. We also need a web-based option now that working from home has become the norm.

“Great reporting tool with room for improvement

Pros

I love how I can generate profit and loss statements for each job or customer with just a couple of clicks! Having all my information consolidated in one software is very easy too.

Cons

For some tasks, too many clicks are needed to get the answers I need. Additionally, there are inconsistencies in report criteria like for some reports, I can filter by Region/Tier, but for others, I have to use Supervisor, which is not very accurate.

“Saves us time!

Pros

The WT Software has really simplified my payroll processes as now we have transitioned from paper time cards to a much more accurate and time-saving method of collecting data.

Cons

Coming from a QuickBooks background, I used to like being able to generate Form 940 and 941 from the system. I would love to see this feature in WinTeam too.

“WinTeam - A reliable software

Pros

The export features for all reports are user-friendly. And the Grid function is simply the best. In short I like using WT.

Cons

There is no global bill rate update, compared to the pay rate update which is a drawback to me personally.

“Combines everything which allows us to avoid hassle

Pros

It's great that it combines HR, timekeeping and accounting into one package. The previous software we used didn't meet all our needs at that time we had to rely on two separate systems but now this is not the case.

Cons

Not all modules function the same way. If I can double-click on one module, I might only need to click once in another module. And the dropdown menus are inconsistent between different modules.

“Good but appearance is outdated

Pros

What I like most about this product is its integration with our Applicant Tracking System, Kwantek.

Cons

One of my least favorite aspects of WinTeam is its outdated appearance.

“I Love WinTeam

Pros

I love the tiers and how easy it is to pull up the info I need. It makes finding what I'm looking for super simple.

Cons

It takes me time to go through all the processes, especially when correcting an error.

“Userfriendly software

Pros

WinTeam is very user-friendly, and new employees can learn to use it quickly which saves us a lot of training time.

Cons

It feels a bit outdated, and I strongly feel it needs a refresh for a more modern look and feel.

“Covers everything required

Pros

Job costing is really all-encompassing and the reporting is great. It covers everything we need to keep track of costs and helps you see the bigger picture.

Cons

Implementing and learning the software was very challenging for us. And once an invoice is posted making changes to it is quite difficult.

“Feels like it is designed for us!!!!

Pros

The best aspect of WinTeam is that it was designed with facility services companies like mine in mind. We've been using the TeamTime component for over a decade and decided to implement the accounting, job costing and other related features in January 2019. It has made invoicing for recurring services a simple task! Our job costing and financial reporting are now both timely and accurate which is something we couldn't always claim before the switch. The software is free of user errors and customer support is easily accessible as it provides assistance until all my questions are resolved. I can't imagine any facility services company being more satisfied with any other software available.

Cons

My main complaint about WinTeam is that it doesn't allow modifications to the format of the accounts receivable invoices. All invoices include columns for Description, Quantity, Unit of Measure, Price and Amount. Since most of our invoices are simply for a monthly charge for janitorial services, it would be helpful to have a format that excludes the Quantity, Unit of Measure and Price columns. And it is not isn't quite user friendly which means you likely won't be able to log in and navigate it on your own. However, it is easy to learn, and the TEAM provides proper training to help you master it. I highly recommend sending at least one user to the TEAM conference as it's a great experience, and there's so much to learn while attending!

“Support team is AMAZING

Pros

I like that payroll management is handled entirely within the same system, directly linking it to our jobs. Additionally, customer service is always available and ready to assist.

Cons

I'm losing printer's connection way too often which is really annoying. Plus, the inventory for the distribution side of our business doesn't track and update like it does with other systems, and that's a bit of a problem.

“Great and not so great at the same time..

Pros

The flow of operations is smooth and the support we received from Omaha is admirable.

Cons

I keep getting a pop-up when I am entering invoices and I can't open multiple reports at the same time which is a bit frustrating.

“WinTeam is an integral part of our company

Pros

At our Corporate Office, we use this program every day. Our administrators in all regions also rely on it daily. WinTeam plays a key role in almost every aspect of our operations.

Cons

Citrix printing takes up way more time than it should and I really wish this feature could be fixed. Also, the equipment tracker needs some improvements. I have sent in some recommendations on how it could be better.

“Quick support is always available to assist..

Pros

The software's ease of use, along with the friendly staff and quick support makes it the best for us.

Cons

The tax and benefit stuff related to payroll does not work the best for me.

“Not the best start but progressing

Pros

Once we understood the payroll benefits, it was simple to use. Although we had a difficult start, we learned a lot along the way. And being able to finish the billing process and having the option to automatically send invoices by email as soon as they are created is really helpful. However, it's essential to follow the steps properly or things can become complicated. Well I just discovered a simple way to reprint invoices last week. Moreover auditing in WinTeam is quite easy, allowing me to trace everything through the system without any problem.

Cons

Our training over 6 years ago was just terrible. We had to figure things out on our own for the first year or so which was frustrating. Later, we got offered more training but by then, we had already understand most of it. But this led to a lot of double work for us. And I still don't like the Other Billing part because it needs way too much manual work. And the customization of invoices is very limited. I am still doing some invoices manually in Excel. Lastly I feel like invoice Entry could definitely use some tweaks too.

“Ease of use is commendable

Pros

To navigate within the software is really easy and I must say the software is userfriendly too.

Cons

I think it is time for some updates.

“Customizable however updates are needed

Pros

The amount of data I can extract from the system and its capacity to be customized to fit our business needs is impressive.

Cons

The canned reporting options are poor. Plus it feels like the AP module has not improved in many years. Many modules don't integrate well which leads to duplicated efforts.

“Works well!!

Pros

WinTeam is quite user-friendly and numerous integration options are available with various applications. Also the software performs and operates really well for me.

Cons

It is pretty easy to use but the setup was a bit advanced for us. Some data is harder to figure out and takes a lot of steps or messing around with the features to get the info I need.

“Limited and costly integrations

Pros

We can connect it with our Applicant Tracking System so bringing in new hires is easy. The HR team relies on many reporting features every week, things like tracking overtime, birthdays (we send cards), attendance and a bunch of other useful metrics that we use regularly.

Cons

There are a number of integrations this platform still can't support that would be really helpful for us. Some of the integrations that do exist are prohibitively expensive to set up which seems absurd considering the size of our account and what we already pay them. Also, when the W-4 rules changed in 2020 it took them about six to seven months to correctly implement that update.