Zoho Inventory Reviews

“Order tracking works well”

Pros

Managing orders in the cloud with this application works really well and it also lets you create and process purchase and sales orders while keeping track of everything along the way. Another plus is that it can be integrated into websites without much trouble.

Cons

The pricing feels too high for what the application offers and it would be better if they made it more affordable to attract more customers.

“accessible and quick to learn”

Pros

Getting comfortable with the software doesn't take much effort and the interface feels fairly accessible overall.

Cons

There are still a few features we need that aren't included and some workflows can't really be customized or automated the way we'd want.

“Strong tools for daily sales”

Pros

It covers the essentials really well especially integrations order management, inventory management and shipping.

Cons

The product search could be improved a bit when creating an invoice.

“Accurate tracking and reporting”

Pros

Keeping tabs on products through every stage is much easier with its employee verification and logging system. It also lets you generate reports for real time analysis which helps a lot when reviewing, tracking and managing supplies efficiently. The integrations included in the platform are easy to set up and add a lot of value. Using barcode scanners also makes stock data collection much more precise.

Cons

Only issue I ran into was that completing the integration with a few third party platforms was a little complicated.

“works well across devices”

Pros

Using it has been really easy and I can get to it from multiple devices without any trouble.

Cons

Nothing to complain about at this point, I haven't run into any issues with the application yet.

“handy mobile app”

Pros

One of the best things about the software has been the customer support! Whenever something comes up their team responds right away whenever I send a question. If they don't have an answer immediately they continue to update me and keep me informed until everything is fully resolved. I also appreciate having all of my vendor contacts available in one place. Other than that the mobile app is more effective than I expected and can do quite a lot. I'm able to track orders, inventory, recent activity and more from it!

Cons

To be honest I really don't have many complaints. If I had to point out my biggest one and it's not a major problem, it would be that the multiple approval layers for receiving products can sometimes feel a little confusing.

“worth it for multi-channel inventory”

Pros

Connecting our Shopify store was surprisingly easy! I was also pleasantly surprised that it could link with eBay too. It integrates with PayPal as well which has made handling payments much less stressful for our team. Since we started using this software we've been able to maintain very accurate inventory while selling across several online platforms. It has definitely been worth the price because it helps us avoid inventory shortages and lost orders caused by items being out of stock.

Cons

The initial setup process took a long time and included several parts that were pretty confusing. I also wish more reports were included by default because we ended up having to build several custom reports ourselves which required a lot of extra time and effort.

“basic fit for small teams”

Pros

Getting started with it is easy and the basic features are enough for new users. It works well for micro and small businesses.

Cons

At the same time the feature set is very limited. Users also cannot integrate different tools or platforms with it to manage and adjust inventory.

“merchant integration works brilliantly”

Pros

Connecting it with my Google Merchant store was easy and the automatic inventory report emails are really useful. It also helps that marketplace integrations are available which gives it more flexibility.

Cons

The free trial isn't really workable for a small lingerie shop and entering measurements can be a bit difficult.

“affordable fit for small business”

Pros

Works really well for a small business. After the initial setup is done, using it day to day feels very easy and the pricing is quite affordable.

Cons

User experience around manual updates could definitely be better. At times even small changes take longer than they should.

“Good features”

Pros

Packs in a lot of useful functions and a few things really make a big difference. It offers multiple APIs for system integration, gets frequent and timely updates and is GST compliant with support for HSN and tax rates. Connecting it with Zoho Books is simple and it handles order and warehouse management really well. The dashboards are quick to use and the prebuilt reports are also very helpful.

Cons

Is an excellent software for managing inventory overall. The only area that could be improved is making manual inventory in and out changes a bit more user friendly.

“perfect fit for reselling”

Pros

While running my small resale business across sites like Amazon, eBay and Mercari, THIS software has become something I rely on every day. It does a really good job helping me stay on top of my stock levels and pricing!

Cons

There is very little for me to complain about with this platform. Compared with other software tools that tend to have overly complicated interfaces, this one feels well balanced and just right!

“excellent tool”

Pros

This has been one of the best inventory management applications I've used for a small-scale business. It was quick to deploy and using it day to day is very easy as well.

Cons

The pricing feels a little on the higher side when you compare it with the feature set it offers.

“inventory management lifesaver!”

Pros

Running a small business means I'm juggling a lot of responsibilities and this has been the perfect tool for keeping my inventory under control. It takes a major task off my plate and helps me manage a big part of the business. I'm really happy with it.

Cons

Hardest part at first was getting used to how it works. Once I figured it out it made sense but my team definitely picked it up faster than I did. At this point that has been the only real issue.

“rigid setup that missed the mark”

Pros

A big part of why we chose Zoho One was this software. We expected it to handle both inventory tracking and order processing but it didn't deliver on either. Honestly there wasn't really anything about it that worked well for us.

Cons

From our side it felt like a very rigid and old fashioned inventory system. It seemed better suited to large manufacturing operations that follow traditional inventory workflows. We needed to track product components, reduce inventory automatically when new orders came in, connect it with other apps and use it to simplify order management but the software couldn't handle any of that for us. In the end we had to rely on Zoho CRM instead.

“Detailed reports and invoicing”

Pros

The detailed invoices are really useful and I can run all kinds of reports. It's also nice being able to handle invoicing, inventory and other tasks all within one program.

Cons

My biggest frustration with this product is that it does not automatically sync with WooCommerce. To make it work with my online store I had to purchase two additional sync connectors. At this point you would expect that kind of integration to be built in but instead I have to use a Kloud connector to connect WooCommerce to Zoho and then a second one to sync it back. That adds another $30 USD per connector each month so it gets expensive.

“order tracking and invoicing shine”

Pros

The orders feature is really useful especially being able to track orders and send invoices from the same place.

Cons

Syncing data from my eCommerce platforms takes longer than I'd like.

“Solid customization”

Pros

Setting up everything and getting it configured easily is one of its strongest points. The customization options are fairly good as well and support for working with multiple currencies is a really important feature.

Cons

Entering purchase orders, creating sales orders and managing how those two connect can feel outdated and I'm not sure that process would scale very well. There are bulk import features available but they come with some restrictions. I also noticed the pricing can be confusing: one part of the site shows one amount when you begin a trial then a different price appears when you move to convert from the trial which feels misleading. Also the multi warehouse feature isn't included in the free version.

“user friendly setup”

Pros

Getting around the system was easy and it was simple to understand especially since I already have some accounting experience.

Cons

The reporting still needs improvement particularly when it comes to offering more customization options.

“Reasonable price”

Pros

Plenty of customization is available and there was practically difficulty getting used to it so we were able to start using it immediately. It includes all the functions we needed and the price is quite reasonable for what it offers.

Cons

A few options tied to the specifics of the accounting system took some extra digging before we fully understood how they worked.