Zoho Inventory Reviews

“Customizable product!”

Pros

One of the best parts for us is how customizable this product is especially because our business doesn't operate like a standard wholesale company. We work more on a consignment model and the software makes it much simpler to track each customer's inventory along with what we have in our own warehouse. That has taken a lot of work off our account managers and made their job much easier!

Cons

It would be helpful if separate sales orders could be combined to show a full inventory view for each customer but even without that it still works well.

“Valuable tool”

Pros

Keeping inventory aligned across my Amazon FBA, Etsy and Zoho Commerce stores has been really helpful! The sales order and invoicing features are also solid and add a lot of value to the way I manage things.

Cons

I'm really looking forward to seeing some of these features become available for Amazon Europe as well.

“Live sales reports help”

Pros

The pricing works well and being able to view live sales reports is definitely useful.

Cons

It falls short by not offering charts and the customer service is poor. On top of that the staff doesn't seem very competent.

“manages orders”

Pros

It worked well for us in terms of managing orders and inventory and it handles those tasks really effectively. That said it wasn't a solution that fully matched the specific needs we had as a business.

Cons

During onboarding it was a bit hard to understand so better support would probably help. Aside from that everything else was fine.

“accessible platform”

Pros

Right from the start the app felt accessible and thoughtfully designed. It's easily the best inventory management software I've used with practical features I rely on every day to run my small warehouse. Creating invoices and sending them to customers is simple and it does a solid job of helping me stay on top of inventory while tracking sales. The pricing is affordable and having a free plan available is a nice bonus.

Cons

The eBay product integration still needs some improvement. Updating product images can be slow and the app seems to get updated a little too often.

“Complete warehouse package”

Pros

It covers the practical features a warehouse uses every day-pick lists, packing lists, item management, batch and serial number tracking and more. Overall it feels like a complete package for warehouse management.

Cons

It could be priced a bit more economically given their scale, they seem like they could pass along more discounts to customers.

“missing basics and poor support”

Pros

The pricing is fairly affordable and the software is reasonably simple to work with.

Cons

Sadly the software is still missing basic functions like bin location and easy sorting. Those features have been requested and promised for at least three or four years but they keep getting pushed aside while more unnecessary extras are added that nobody seems to be asking for. On top of that, their support team breaks one of the basic rules of customer service by refusing to let customers speak with a manager which is completely unacceptable. At this point we are seriously thinking about moving to another provider.

“Outdated setup”

Pros

Getting it downloaded, installed and connected to my other Zoho accounts was pretty easy. The interface feels user friendly and the workflow has a natural and accessible flow to it.

Cons

That said setting up the inventory took far too long and felt more complicated than it should have been for the kind of tracking it was asking me to manage. The CRM connections also didn't work the way I expected.

“easy to start with”

Pros

Starting off with it was easy and being able to connect it with other Zoho products like Zoho Books adds a lot of value. Customer service has also been reliable and helpful whenever needed.

Cons

One frustration is that updates and improvements are not rolled out quickly enough which could make the program even more useful and functional.

“shopify import made it unusable”

Pros

At first glance the software seemed to offer exactly the flexibility and scalability we needed. Unfortunately once we got into the setup we discovered it does not work with a Shopify store that has more than a few months of history because it simply will not import the older data. This was not a misunderstanding on our side and there was no workaround available.

Cons

We purchased the software to handle both CRM and inventory management for our Shopify based office furniture business. During setup it would only bring in the most recent two months of Shopify transactions which made it completely unworkable for us. That meant many of our repeat customers would end up with duplicate accounts and we would have to search in two different systems just to find older orders. On top of that we would have needed to manually rebuild customer records for anyone who had not bought within those last two months and we would lose visibility into their lifetime value entirely. Support initially insisted the issue must have been something I did wrong. After weeks of back and forth they concluded Shopify was to blame and said Shopify was blocking the data export. I contacted Shopify myself and within an hour they explained that there is an automatic security block to prevent hacking but the team behind this software only needed to reach out and request access for it to be lifted. Over the following weeks I kept trying to pass that information to the correct team (whether installation or development) and nobody seemed to understand what I was referring to. They continued to say it was a Shopify issue. Then a few months later a support representative told me the limitation was actually built into the software and would be addressed in the next version update. Based on that I made the mistake of continuing to pay. I kept following up and eventually two years later they told me they had no intention of fixing it after all. They also refused to refund me even though I had been waiting on a promised fix and had never actually been able to use the product.

“Great tool!”

Pros

It helped us keep a complete inventory of all our equipment along with invoicing, license expiry information and tracking whether items were being used internally or sent out to clients.

Cons

That said there are quite a few other tools at the same price point or even cheaper, that offer more features and functions than Zoho does.

“Zoho got us running fast”

Pros

Getting Zoho set up and customizing it to fit what we needed was very easy. We use it every single day and it helped us get up and running quickly.

Cons

A few of the reports still feel a bit limited when it comes to customization.

“affordable”

Pros

Running a small business with this software has been very convenient because it's affordable and simple to work with. It lets you create custom invoices and send them directly to customers which is a big plus. I also appreciate being able to monitor multiple warehouses from one page. They may seem like small features but they make a big difference and add a lot of value to the platform.

Cons

Although the system is user friendly there are still a few things I wish were handled better. We operate a small eBay business and merging products can be difficult at times. Once it happens I'm not able to go back and correct it later. That can cause the inventory counts to look different from what they actually are. Part of that does come down to human error but I really wish the software had a feature to help reconcile inventory whenever a mistake is made during product merging.

“powerful tracking we use daily”

Pros

The enhanced tracking features were what initially drew me to this software but at this point we rely on every part of it.

Cons

Updating product images is a bit time consuming.

“Limited compatibility”

Pros

The layout feels accessible and simple to figure out. Everything is organized in a logical way so using the interface is pretty easy!

Cons

It wasn't a good fit for us after we moved our store from BigCommerce over to Shopify. It also doesn't integrate with SKUlabs which was another issue for our setup.

“has some issues”

Pros

Starting off with this tool doesn't take long and the initial difficulty is pretty manageable. Other than that their customer support team is genuinely very helpful!

Cons

Even with that the system has some major shortcomings. First there's no pick list which makes warehouse picking genuinely difficult. Second it doesn't let you send delivery notifications and invoices to different email addresses. Third the reporting is very poor and really not suitable for a multifunctional warehouse operation. Fourth VAT handling is a real weak point which makes connecting it with other systems harder than it should be. Fifth the package doesn't fully integrate with Intuit and seems to keep pushing users toward Zoho Books instead. It really feels like they are trying to force you to use Zoho Books constantly.

“zoho books integration is great”

Pros

It works really well with Zoho Books which makes it simple to manage the full product cycle from purchasing all the way through to selling including carriage inwards.

Cons

It doesn't function like a traditional inventory system beyond sales inventory so it feels limited if you need to handle stock inventory.

“Handy inventory tracking”

Pros

Using this as a cloud based app has really helped me stay on top of my inventory. Since I mainly sell travel packages to groups, I need a reliable way to track how many rooms I have available and how many have already been booked.

Cons

It is not quite as customizeed to the travel industry as I would prefer. I wish there were more customization options. There is also a monthly fee to consider.

“shopify integration never worked”

Pros

I chose this software only because it was supposed to integrate inventory across multiple Shopify stores but it never functioned with more than one store.

Cons

On top of paying $250 for something that never actually worked, the customer support is extremely slow. They keep saying they'll check with their developers and fix it overnight and they ask for screenshots of everything but nothing ever gets resolved.

“Smooth Zoho CRM integration”

Pros

Getting this connected to my Zoho CRM was easy and everything has been working smoothly since the integration.

Cons

I haven't used it long enough yet to really comment on what could be improved.