eShow Reviews

“Strong data and analytics platform

Pros

One thing I really appreciate is how much data this platform can handle, along with the built-in registration functionality. The analytics side is also very useful, especially when it comes to sponsorship tracking and insights.

Cons

When it has to load very large amounts of data, it can take quite a while. I also wish the sorting options were more powerful.

“smooth database integration support

Pros

Being able to connect it with our database and tailor the registration paths for different users has been a big plus. It's also nice that the website and exhibit floor plan are included in the package and I really value how it tracks the exhibitor passes each exhibitor is allowed to use and has already used.

Cons

Overall, most parts of the system work very well. There's definitely a learning curve at first but the training and customer support are outstanding. If you've worked with programming an AMS or other registration platforms before, you'll probably appreciate the level of detailed control it offers.

“aligned registration and check in

Pros

Handling registrations and check-ins has felt very aligned to me and I like how the Exhibitor Service Center can be customized to keep everything in one place.

Cons

A few features still need to be updated through customer support, although that seems to be improving every day and we're getting more options to make edits right away.

“Smooth exhibitor management process

Pros

From my experience exhibitors can sign up for booths and register their teams without much hassle which also makes communication much easier for me to manage.

Cons

The app still has room to improve when it comes to keeping up with competing products on the market.

“excellent high pressure support

Pros

During a high-pressure event with a tight deadline, I saw how valuable the platform and support team were. They helped me quickly build everything from floor plans to payments and whenever changes came up, I was able to update things on the fly with their help.

Cons

One area that could be better is the exhibitor workflow. It would help if exhibitors could move through each required section more simplely and have a simpler way to download their receipts.

“Reusable event setup elements

Pros

What I really like is how I can reuse elements across events instead of starting from scratch every time which saves me a lot of effort.

Cons

It feels like the full set of offerings could still do more. I'm hoping the developers keep refining every part of it so we can continue relying on it.

“great team experience !

Pros

Working with their team has been a great experience for me. They're responsive, easy to work with and the onsite staff has been incredibly helpful when managing large crowds.

Cons

One thing I'd still like to see is a more powerful mobile app, especially with greater flexibility for adding content.

“All in one event platform :)

Pros

Having multiple event management services combined into one platform has made things much more convenient for me.

Cons

On rare occasions, ticket responses have been a bit slow, including at times that felt critical for us.

“Reliable support and badge tools

Pros

Whenever I run into issues, I can rely on the support team to respond quickly. I've also noticed that attendees really appreciate features like badge management.

Cons

The networking module can be tricky to use for both administrators and end users. I still haven't come across an appointment system there that feels truly simple.

“Centralized event management system

Pros

Keeping everything within a single platform has worked really well for me, especially with the flexibility to customize it based on my workflow.

Cons

Even with all that flexibility, the meetings module and the housing module still need quite a bit of improvement. The meetings section is not very simple and feels repetitive which makes simple tasks take longer and requires too many clicks. The function sheet reporting also doesn't match up well with what some competing products provide. On the housing side, managing multiple hotels is difficult to track and that part of the system doesn't feel as customizable as I would want.

“strong logistics and reporting system

Pros

Managing logistics has been much easier since all the information sits in one system. I also find the reporting features very useful and having a supportive customer service rep has made a big difference for me.

Cons

One frustration is that A/V data can't be carried over from one year to the next. There are also some more complicated parts of the system that our team would never be able to sort out on our own, so we end up depending heavily on our customer service rep to guide us through those areas.

“Single login event management

Pros

Using one platform for all meeting needs with a single login has been a huge advantage in my experience. It covers almost everything I need and support is always accessible when required.

Cons

I'd still love to see more self-training resources and the mobile app could definitely use an update, although I understand that's already in progress. It would also be helpful to have a more easy way to build custom reports.

“flexible workflow system

Pros

With everything integrated, I find it easy to manage tasks in one place. The system is flexible, simple to use and the support team has been consistently helpful.

Cons

Technology behind it feels a little outdated. It hasn't really caused any issues for me but I can see it being a drawback for users who are more tech-savvy.

“Simple forms and floor plan updates

Pros

Making updates to forms and working with floor plans has been easy for me and I appreciate how easy it is to handle payments online.

Cons

Report-building part was a bit confusing to figure out.

“Efficient data reuse and reporting

Pros

Being able to carry forward last year's data has saved me a lot of time when setting up new events. I've also been able to refine reports to better match my needs which has helped improve results.

Cons

It's not compatible when you need reports customized in a very specific format since the reporting outputs are somewhat limited and only support certain formats.

“easy backend registration access

Pros

Accessing the backend and handling registrations has been simple and efficient in my experience.

Cons

It's less capable when it comes to building a registration web page that looks polished and visually appealing.

“Responsive customer support strength

Pros

Customer support has been a key strength for me. Whenever something comes up, I know I'll get a quick and helpful response.

Cons

There are too many steps involved just to move forward and the process doesn't feel very simple. The workflow seems a bit disconnected instead of following a natural flow.

“Strong customization and reporting access

Pros

From the beginning, I noticed how capable the support team is, especially when it comes to customization. I also appreciate the variety of reports available and the ease of accessing the platform on my iPad when I'm away from my desk.

Cons

Layout on the housing side of the platform could be better.

“All in one show management tool

Pros

It handles almost everything we need to run our show which lets us keep everything in one place. On top of that, it doesn't take long to learn, so getting up to speed with it is pretty quick.

Cons

I do wish the app were more powerful and offered more options overall.

“powerful system with excellent support

Pros

Getting started with the product has felt very natural because the interface is simple and the modules are easy to use. We're still in the process of learning the full range of modules and figuring out how they fit into our broader plan but it's clearly a very powerful system with a lot to offer. What really makes it stand out, though, is the team behind it. Every representative we've worked with across the different modules has been outstanding. The ticketing system is also highly effective and it's always been simple to reach someone who can resolve issues quickly and efficiently.

Cons

My only concern at this point is making sure all of the modules we're using work well together. This may be a bit early to judge but I do want to confirm that the meeting module, for instance, integrates properly with the other modules.

“Useful booth and floor plan tools

Pros

Being able to customize booths directly on the floor plan map has been really useful. Another thing I appreciate is having key details readily available on the exhibit dashboard, like the number of pending and assigned booths, balance due, refunds due, cancellations and the sales graph.

Cons

The part I like least is the way the floor plan appears on web pages. It's hard to get a large, readable version of the floor plan centered properly in the middle of the page.

“Fully integrated module system

Pros

One thing I really appreciate is how well the modules work together, so you can create a single event and have it flow across all the related components. For example, the Conference module also feeds into the Virtual module, Mobile module and Web module which makes the whole setup feel connected.

Cons

Gamification still feels underdeveloped and the Meeting module comes across as clunky and not especially well designed.

“Affordable and reliable platform

Pros

The customer support team was outstanding, every person we worked with was quick to respond and genuinely helpful. Compared with other platforms, it offers a very similar experience while coming in at a more budget-friendly price.

Cons

Since this is still a newer company, it makes sense that there are a few gaps and internal processes that still need to be refined. Even so, there was far too much information for an outside planner to learn and manage. Our team also had to enter an excessive amount of backend data which really felt like something the IT team should have handled directly. On top of that, it would be very helpful to align and simplify both the information provided and the overall process for planners and speakers.

“Time saving event management solution

Pros

Planning our last large employee event took a lot less time and cost much less thanks to this tool. Organizing events is not only very time-consuming but also pretty complicated and this platform really helped simplify that. The reporting was clear and easy and we were able to integrate it with our internal tools and software without much trouble. It keeps all the planning details and stored information in one place, so you do not have to manage everything manually. It honestly removes a lot of the hassle and inconvenience from the whole process.

Cons

The built-in templates could definitely be improved and they should not rely on such outdated designs. Other than that, the tool has been excellent.

“Flexible reporting and helpful dashboard

Pros

Reporting has felt strong and flexible in my experience and I find the dashboard clear and easy to follow. The support team has also been incredibly helpful whenever I've needed assistance.

Cons

Customization often depends on support, they do an excellent job and can handle it for you but it can be difficult to work out on your own at times. The lack of a how-to guide is probably the most frustrating part. The onsite staff are very helpful with setup, reporting and troubleshooting but they do not provide actual registration assistance for attendees.

“easy navigation!!

Pros

Navigating the software has been very easy for me and I can access everything without any difficulty whenever I need it.

Cons

There were a few hurdles during the initial setup but the support team was very responsive and helpful throughout.

“Structured and easy event management

Pros

Once I got familiar with the system, I found the structured layout made managing events and sessions much more easy in my day-to-day use.

Cons

It isn't very simple at first and there's no user guide included to help new users get started.

“versatile tools and simple admin

Pros

On the admin side, I've found everything quite easy to manage and I appreciate the wide range of features the platform provides.

Cons

At times, the front end can feel a bit clunky in how it looks.

“responsive support and flexible setup

Pros

In my experience, getting around the product has been fairly easy and having a responsive product specialist has been a huge help. I also really value the quick replies I get through the ticketing system and the level of control I have over the registration site.

Cons

Where things get frustrating is on the accounting side, especially when it comes to troubleshooting. Since it's our merchant account running through your system, there seems to be a gap in how much support can actually be provided. When someone gets a payment processing error, I usually have to go back to that person for more information, then loop in IT and then have my accounting team check with the merchant account provider. I don't really have a solution for it but the process is definitely frustrating.

“helpful registration

Pros

Using both attendee and exhibitor registration tools has made things much easier for me and I've also had a very positive experience with the IT staff whenever support was needed.

Cons

One challenge with the exhibitor side is that a booth has to be assigned before payment can be collected. Since we assign booths based on priority points, that process takes time which makes it difficult. Our exhibitors usually want to pay right away rather than waiting a month until we're ready to assign booth spaces.

“reliable records

Pros

One thing I really appreciate is how the system retains information from year to year which makes ongoing work much easier. I also find the duplicate email restriction helpful in keeping data clean.

Cons

There are times when the software doesn't save the information that's entered, so it has to be typed in again a second or even third time. Also, uploaded details don't always carry over from year to year which makes attendee registration less convenient than it should be.

“responsive support and clear layout

Pros

From my experience, everything is well organized in the software, so moving through it feels smooth. Instant reporting is helpful too and I've found customer service very responsive whenever issues come up.

Cons

One downside is that the floorplan and dashboard features still have too many bugs. That said, once those problems are reported to the team, they usually fix them pretty quickly which is definitely a strong point.

“fantastic support !!!

Pros

Getting started with the platform was very easy for me and I've found the support team extremely helpful with training and setup. I like that I can either build events myself or work closely with their team.

Cons

System is built around templates which makes sense for rolling out this kind of solution to a large number of users. That said, they're still open to customizing certain elements as long as the requests are reasonable.

“all-in-one conference powerhouse

Pros

Our team uses this platform for all parts of our conferences and I've found it extremely helpful to have everything in one unified system, from registration to virtual event management.

Cons

One area that still needs work is reporting. Building reports is not always simple and the process could be a lot more user-friendly.

“virtual conference that felt real

Pros

Using this platform, I've been able to deliver a conference experience that feels very close to in-person events and I've noticed positive feedback from attendees about how easy it is to use.

Cons

There isn't anything I would want to change about this software.

“event management done right

Pros

Right from the start, I've found this platform capable of handling every part of event management and I appreciate that the support team is always willing to step in and help tailor the setup when needed.

Cons

Every now and then, small issues come up when we launch sales or open registration but their team is always quick to respond and get everything resolved.

“powerful conference submission platform

Pros

From my experience, this software covers almost everything needed for managing a call for papers process. I find the submission process simple and I really value the tools that help reduce bias and automate reviewer assignment.

Cons

The only downside is that there are no automatic email notifications aside from the confirmation message sent once a submitter completes their final submission.

“frustrating dashboard experience

Pros

While this software did handle everything I needed, I found it a bit harder than expected to locate some tools, although I did appreciate having registration and vendor management in one place.

Cons

Dashboard is really poor and not simple whatsoever. It also felt like their team had little concern about improving an interface that is clearly not user-friendly.

“perfect tool for expos!!

Pros

Running expos with this platform has been a very smooth experience for me and it has consistently delivered exactly what I need.

Cons

Don't have any complaints about it. My only thought is that I wish I had discovered it sooner.

“great starting point

Pros

In my view, this software feels best suited for entry-level users, especially those just starting out after school or college.

Cons

There really isn't any room to grow with this software and the lack of leadership along with poor management makes that even more frustrating.

“professional all-in-one event support

Pros

From start to finish, the customer service, on-site support and functionality have been excellent. It has worked as a complete all-in-one solution for our event management needs and the whole service gives both our staff and attendees a very professional experience.

Cons

At times, we have to rethink the best strategy and the options available for our multi-layered events. Since we are a large umbrella event with many entities, there are a lot of moving parts and layers involved. Because of that complexity, we occasionally need to adjust our structure which can lead to minor delays.