Eventbrite Reviews

“HORRIBLE. HORRIBLE HORRIBLE

Pros

HORRIBLE NOTHING GOOD FALSE ADVERTISING INCORRECT INFORMATION

Cons

HORRIBLE

“Great app

Pros

Easy to use

Cons

Not that many events in my area.

“A powerful, user-friendly platform!

Pros

This tool works perfectly!! The setup process was very simple, it is also pretty easy to figure out and it gets running in no time. We can also link it up with our marketing tools and Facebook account without any hassle.

Cons

It would be amazing if someone could guide us through the marketing side of things on the platform, to show us how to really make our events successful.

“Really easy for creating & managing events

Pros

Creating a new event or adding more dates to an existing one is really easy. And if you have never set up events online before don't worry as this platform is simple to use and not scary at all.

Cons

My main issue is that for events with multiple dates, you have to check each one separately to see the ticket sales. I really wish it would at least show the numbers for the next date on the main list.

“Simple purchase steps

Pros

Getting around the website and going through the purchase steps is simple. Also the email alerts come through right away and for the person running the event, the price is really reasonable for what we get.

Cons

The support team is okay but it would be better if they resolved problems a bit faster. The reminder system for people to buy their tickets could also use some improvement.

“more than worth the investment!

Pros

In my opinion, Eventbrite gives you the most for your money. I receive emails as soon as someone registers for my event, plus it sends me helpful advice on how to promote it better.

Cons

Well the mobile experience can be frustrating because it is sometimes slow and freezes up. The one saving grace is that their customer service is helpful when this happens.

“Cost-effective choice

Pros

This is a genuinely simple and cost-effective choice for planning and setting up events, whether for a company or a school. As a first-time user I found the layout friendly and easy to understand. We could even link an external payment method for a school function without any trouble. Managing the RSVPs and automatic email alerts was also easy to configure.

Cons

My use has been limited to just a few events but the only real challenge I faced was trying to edit or adjust details after the event page was already live.

“no customer support!

Pros

Eventbrite software itself is great as it is easy to use and very helpful. The huge problem is that there is no customer support. For days I have been trying to talk to a real person but failed and now I am almost ready to close my account over this. And yes I know that handling money needs to be secure but the connection to Stripe has made everything much more complicated than it needs to be. Because of these problems, I can only give it a 2 star rating.

Cons

There is absolutely no direct help available. Everything started having problems when Stripe became involved. All I need is to fix this single verification problem and it is incredibly frustrating.

“Easy and effective event promotion

Pros

Creating and publishing an event page is really simple, even for our small team and smaller promotions. Also they provide ready-made templates that make it easy to create good looking event ads, it also helped us share the event with our current followers and also reach completely new groups of people to build interest.

Cons

Nothing major but I would say after you learn the basics, it is a good idea for the event manager to try the advanced settings. Sometimes just a few small changes can make the event much better for everyone involved.

“makes event management simple

Pros

Posting the details for my webinars and workshops is a simple process with this tool. Plus being able to create event listings without a fee makes it an excellent deal. It is also handy that an email lands in my inbox whenever a new person signs up.

Cons

It seems like my events sometimes don't reach as many people as they should. They are often free and cover topics with broad appeal so I am not sure why I struggle to get more sign-ups.

“A joy to use!!

Pros

Both the website and the mobile app are a joy to use and I am amazed by the huge variety of things to do!! You can find local social gatherings or attend online seminars to learn more about your career, personal development or wellness. There is a massive selection of free activities, so you can be social without spending a dime. Their support team is great too as they get back to you quickly and are very helpful. My only issue is being overwhelmed by all the fantastic options and having to decide what I actually have time for. Though I enjoy getting alerts about new events that match my interests. And everyone I know clients, friends, family gets a recommendation from me and I use it regularly myself. Overall it is a wonderful tool for creating a social circle and meeting people in your area, not to mention perfect for professional networking.

Cons

Honestly my only complaint is that I discover way too many amazing events that fit my interests and I just do not have the time to go to them all. But that's definitely a me problem, not a flaw with software itself!

“Very easy to use

Pros

This tool is very easy to use and find your way around. I had no trouble using the website and would definitely use it again for my next event.

Cons

To be honest I cannot think of a single thing I disliked. My experience on the site was great and I'd happily use it for my next event.

“go-to platform for reliable tickets

Pros

Whether you are setting up an event, reserving a spot or buying tickets from a reliable source, this platform makes it simple. I have booked everything from music gigs and professional conferences to all sorts of other gatherings. The best part is its solid reputation as I never stress about my purchase being legitimate. Plus sharing any event with friends is not a problem at all.

Cons

The overall layout works well though the site's visual design could use a bit of a refresh. That said it is certainly not bad by any means.

“customer support doesnt exist!

Pros

Getting paid every week is the single positive feature I can mention. I would be happy to hear suggestions for any other competent company that offers this service.

Cons

Finding a customer service rep who actually knows what they are doing is impossible. And we cannot talk to a real person, we are just stuck with a chat box.

“Lost its simplicity in the update

Pros

In the past the platform was much simpler to operate and I generated a decent number of ticket sales. Navigating and using all the features felt effortless back then.

Cons

The platform has changed and now I cannot even access my old account to post events the way I used to. I might give it another shot someday but for now I have moved on.

“setting up and checking in guests is easy

Pros

Setting up an event is very easy. I can quickly make different types of tickets and check in guests with no problems. The system is also simple to use and has completely replaced our old, slow phone booking system.

Cons

Sometimes the reporting dashboard does not give me enough detail, particularly when I am trying to analyze attendee patterns over several different events.

“Completely smooth processes!

Pros

Purchasing my tickets through their website was a completely smooth process. I even had to cancel one ticket and the support team was amazing and really helped me out.

Cons

I genuinely cannot point to anything specific that I dislike about the platform.

“Great resource for getting the word out

Pros

Their built-in user base is a great resource for getting the word out, helping us connect with new people and sell tickets for the events we plan.

Cons

It can be hard to manage different events at the same time and understand how the search feature works. Plus I feel like the platform should also connect more easily with other marketing tools to create a smoother experience for users.

“single-click invite for past attendees

Pros

I especially like the feature that lets us send a direct invite to people who came to our past events as it is just a single click process.

Cons

We do not have much freedom to customize our event page beyond the main photo and a few pictures. And I would love the option to add a clickable link to my own website.

“Clean design

Pros

The design is really clean and nice to look at, plus the interface is simple to handle. Also the text is easy to read without the cluttered feel we get from so many other ticket apps.

Cons

Getting help was difficult. There were a few times I ran into problems with the app for various events and found it hard to reach anyone in customer support.

“Great tool for managing events

Pros

It is a great tool for managing the entire event process from the initial planning stages to the actual day. The design is also smart and user-friendly, making the whole experience very simple and enjoyable.

Cons

The software does not give me any problems, it performs perfectly for all the tasks I need to do in my role.

“efficient but could be more automated

Pros

This is an effective platform for managing tickets and events. Our team uses it for training sessions because it can automatically send email reminders and updates to everyone who registers.

Cons

It would be a huge help if it let us save default settings so we do not have to re-enter the same info every time. Another feature I need is for the event description to automatically populate the email templates, saving me from all that copying and pasting.

“A great event finder

Pros

My favorite thing to do is look for fun local events on the weekend. There are so many choices like nature walks, comedy shows, food festivals and craft markets.

Cons

One of my biggest frustration lately is that the app constantly crashing with a "Something went wrong" error after about five minutes of use. I have to force-close it and then I lose all my recent searches and filters. Fixing this bug in the iOS app would make the experience so much smoother.

“effortless group booking

Pros

Getting group tickets for our company outings is pretty easy.

Cons

The service fees feel quite high which seems to be the standard for every ticketing company out there. It always makes the final price at checkout significantly more than the listed price.

“Simple publishing

Pros

Publishing an event is simple and we can include all the necessary information. The main dashboard gives us a clear overview of everything and setting up my event was a hassle-free experience.

Cons

Finding my way back to my own events is not very easy. I also ran into trouble trying to change a no refund policy to allow transfers.

“Nothing else even comes close!

Pros

Nothing else compares when it comes to how simple it is to look for events and double-check all the information before you commit to going.

Cons

When I'm searching for events, the filters don't give me the precision I need. It feels like they could be much stronger at helping me zero in on exactly what I want.

“Great for promoting events

Pros

It is great being able to promote my events on a platform that everyone knows and trusts. Another plus is how well it connects with all the different social media sites I am on.

Cons

Setting up the event page can be a little tricky sometimes especially when we are trying to get the images sized correctly and all the details in the right place.

“my go-to for finding local events!

Pros

I love using Eventbrite to discover what's happening in my area. Finding local events is so simple and reading the details and securing my spot is a totally easy process.

Cons

It covers almost everything I need to know about an event but it often leaves out specific parking instructions which would be really useful.

“Great integrations, rigid event options

Pros

Everyone knows and respects Eventbrite as a ticketing service. The fact that it works seamlessly with tools like Mailchimp and Facebook is a major advantage.

Cons

The platform is not very flexible for events that are not standard concerts. The email notifications also lack customization options making it hard to set up personalized reminder messages.

“Easy to use and understand!

Pros

The whole system is easy to use and understand. Setting everything up and learning how it works was very simple too.

Cons

My overall experience was the best as it simplified event management so much. Also getting everything for the event organized was a much easier process with this tool

“so easy for buying tickets for anything

Pros

Buying tickets for anything, whether it is to see a favorite performer, a vacation or a day at an amusement park, is so easy. And if there is ever a problem, they provide fast solutions.

Cons

The one thing I am not crazy about is the cost of using the platform. Those extra fees can really add up and get expensive.

“price hikes and a drop in quality

Pros

Our organization used Eventbrite for a very, very long time even before it became the website it is today. It is a real shame that the company was eventually sold to new owners.

Cons

Ever since the company was sold, the platform's quality has steadily declined each year. Once the prices started going up as well so we had no choice but to switch to a different service.

“Fav app for finding events

Pros

Whenever I have some free time or am exploring a new city, my go-to move is just scrolling through the app to see what's happening close by.

Cons

My searches sometimes bring back very few results or nothing at all. But if I try different keywords or use the filters, I will find events that definitely should have shown up the first time.

“great for solo tickets, struggles with groups

Pros

The app is super easy to use. I can always find fun things happening near me and I love that it keeps all my tickets in one spot even adding them right to my phone's wallet. It makes everything so much easier when I actually get to the event.

Cons

We ran into a problem ordering tickets for a group. And for a recent conference, it was really difficult to split up the tickets and send them to each individual person. We ended up having to use printed passes because the digital ones did not work for our situation.

“Everything works smoothly

Pros

Everything just works smoothly and is incredibly easy to figure out. The whole platform is so well-structured that we can accomplish our tasks without any confusion.

Cons

It seems like a lot of people do not fully understand what it can do as they just think it is an app for saving your tickets.

“effortless from sign-up to sharing

Pros

For me the top feature is how easy it is to sign up. Plus we can get our tickets without the hassle of creating an account or logging in which makes handing them out to people really simple.

Cons

Honestly there is nothing I can say I dislike. Its simplicity and how easy it is to share events make it the top app in my book.

“Many helpful features

Pros

Eventbrite platform has many helpful features that work for any group including small charities like mine. It was hard to find free event options on other websites but this one has them. It is also easy to use. When I look for free online workshops, I just pick a topic, select free and always find many choices.

Cons

We used to charge just �1 for a ticket to make sure people would actually show up. Now, the platform charges us a small fee for selling that �1 ticket. Since we're a charity and we give the �1 back to people, we're the ones who end up paying that extra fee. So now, it actually costs us money to give a free ticket away. It's a bit of a tricky spot but the platform is still the best one out there for what we need.

“ideal for small organizers

Pros

Creating an event on this platform is very easy. It is also a great app for small organizers. You can start for free and its fees are much lower than other ticket websites. It even gives us professional looking tickets with scannable codes right in the app which makes checking in guests simple.

Cons

The only thing we dislike is that we cannot connect it to a separate ticketing system or spread our tickets across multiple websites.

“Simple to buy tickets

Pros

My favorite part is how simple it is to look through lots of events, narrow them down with filters and finally buy my tickets.

Cons

One of my least favorite thing is that it seems a bit too easy for organizers to accidentally post wrong details and sometimes the event information feels a bit sparse.

“pretty beginner-friendly setup

Pros

The process is very beginner-friendly because it guides us through each step of setting up our initial event. You can even add custom questions to collect the specific information you need.

Cons

There is really not much to complain about. I am still on the fence about the AI feature for writing descriptions though. As I am worried it might make every event sound the same.

“versatile, budget-friendly and convenient tool

Pros

It is a versatile tool that's both budget-friendly and pretty convenient to use.

Cons

I feel like the constant, aggressive promotion for other events can feel a bit like you are being spammed.

“Helps people connect

Pros

The best part is how Eventbrite helps people connect through fun activities. It feels more like a community center than just a website, helping us meet others who like the same things. Whether it is concerts, classes or local meetups, it makes it easy to find and join events that make your life better.

Cons

I genuinely love using it, so there is honestly nothing I can point to that I like least about it.

“useful audience insights

Pros

Promoting an event is simple and it is really useful to get a sense of the audience beforehand by seeing who is interested and where they are coming from professionally.

Cons

Sometimes the experience feels a bit all over the place but somehow the community vibe still comes through. I'm just hoping to find smoother ways to connect it with the other tools I use every day.

“Automatic calendar integration!

Pros

All my events automatically go into my calendar and purchasing tickets through the site is a smooth process.

Cons

You have to be a bit careful with free events as some of them look like they were created by spammers.

“a clear and direct design

Pros

Using Eventbrite is pretty easy as everything is clear and direct. The clean design is a plus as it makes it great for people attending events. Plus the email updates and notifications are always prompt and useful.

Cons

There is not anything in particular that I dislike. I just wish there was a larger selection of free or low-cost events available.

“User-friendly layout for tickets

Pros

The layout is incredibly user friendly. It handles my tickets and displays local happenings which is a feature I really like.

Cons

At times the ads can get annoying but that's pretty standard for most apps nowadays and it is my only real complaint.

“It's fine, nothing so special about it

Pros

The good thing about it is that it provides user friendly experience to the ticket buyers. Plus its familiarity of the brand is a big plus.

Cons

There was a major glitch on the backend that messed up all of our reporting.

“Easy way to check in at events

Pros

Buying tickets is a very simple process and you get a QR code that you can add to your Google Wallet which makes it easy to access. Plus the layout of the ticket information is clear especially for older users and the best thing that stands out to me is that you can receive tickets in different formats.

Cons

Its input is quite limited and sometimes we have to manually add tickets to our wallet if the feature fails.

“Nice to see what's coming up

Pros

They display all upcoming events which is awesome. Eventbrite lists the date and time of each event and it even lets us know if the event is free or not.

Cons

There is nothing I dislike about it. Absolutely nothing.

“Don't trust them with your wallet

Pros

Nothing positive to say. They took money from our account and their poor customer service has been dragging the case for four weeks without any refund yet.

Cons

They actually charged our credit card without authorization and refuse to refund it. This is a scam. I have reported the fraud to my credit card company.