Peek Pro Reviews

“Non-Existent Customer Service & Bugs

Pros

Reservations come through accurately.

Cons

Terrible Customer Service. Fees taken out of tips. Continual bugs in apps and browser.

“Absolutely HORRIBLE customer service

Pros

It did the job to track bookings

Cons

Terrible customer service. Chat doesn't work (and starts as AI), Tickets are not responded to in a timely manner, and you cannot update or edit. Phone is just AI (and then opens a ticket - which does no good). The entire process is broken and non-responsive. And forget about ever talking to anyone, Their 24X7 support is just AI garbage

“Work for us!

Pros

The app/program itself works really well for us and working with there support team was a pleasure too.

Cons

I wish there were more options to customize how the booking pages look especially with color choices.

“Better look for other options

Pros

I have been using it for 10 years. And over the years, I have come to the conclusion that it was much easier to use when they had a dedicated customer service team.

Cons

Peek keeps cutting back on their backend support. They now rely on backend AI but honestly, it is completely useless. I am paying them to manage my bookings which means I expect problems to be solved with a simple first contact. The best way to handle issues is with a human representative. I might just go back to using paper and pencil or find a different provider altogether.

“A wonderful experience

Pros

Not only is it very simple to use but their support team is also the best. As they made the process incredibly easy and fun for us.

Cons

I just regret not using it sooner. It is a great platform.

“Packed with the most advanced features

Pros

Peek offers more advanced features than Fareharbor. Also scheduling activities is a simple task with it and I love how the interactive calendars allow me to work seamlessly with my clients.

Cons

Some of the report features are tricky to reconcile with my QuickBooks especially when it comes to payouts and tax reporting.

“I love it!

Pros

I reached out to several booking platforms and Peek was the only one that responded. Their communication skills impressed me and they have been very open to answering questions during the startup process. Also the software was easy to get the hang of and their prices are reasonable and fair.

Cons

So far I have not had any issues except that we lost the customer representative who was amazing during the onboarding process.

“Disappointed!

Pros

When I started using this company 10 years ago the customer service was outstanding. Unfortunately it has dropped significantly in the past three years.

Cons

The dispute team is the worst. They do not answer your questions and if you can even get them to reply, they will shut down your bookings without any explanation if you do not agree to all their merchant changes. And do not even get me started on the delays in depositing funds into our account. It is frustrating dealing with them.

“I had a great experience

Pros

I have been most impressed by the staff. They have been quite helpful and professional throughout the process.

Cons

Honestly I have nothing negative to say about my experience.

“Quite amazing

Pros

The few things that stand out to me are that the booking system and inventory options are solid.

Cons

Well the fees for clients are high and I really miss having a waiting list option. Also the way you build packages is not very user friendly either.

“Has amazing features and support team

Pros

It is a complex system but it comes packed with features that really improves the customer experience, whether it is making reservations or keeping guests informed. Also the customer portal is excellent for communication and the automation features save lots of time. Mass texting and emailing is another huge bonus. Plus it is quite fast when generating reports and organizing tasks in the back office.

Cons

I have not come across any cons.

“A good beginning with it

Pros

Peek Pro has helped us a lot in different ways since we last considered it a year ago. For now I will keep it short. We love the streamlined checkout process and the user friendly interface.

Cons

There are a few limitations but nothing that really disrupts our business operations.

“Outstanding customer experience

Pros

The software integrates well with my website and is quite easy to navigate. More importantly, the sales and onboarding teams were fantastic to work with. They really knew the product inside and out and the communication and follow-up were exceptional. I would definitely recommend it.

Cons

Peek Pro has exceeded my expectations and I really have no complaints.

“Offers terrible support

Pros

It is a good product. However it does what most reservation systems do though I find nothing particularly unique about it.

Cons

The customer service was the issue. When I requested to cancel my account they did not even ask why or hesitate, they just did it.

“The worst!

Pros

At first it was really useful in getting our business off the ground.

Cons

Our payouts suddenly stopped processing and the money we earned was stuck in the system.

“Everything about it is good

Pros

I find it simple when it comes to make changes and the front facing design also looks great.

Cons

Well I left but ended up returning after using it for two years. No complaints so far.

“An awful company to deal with

Pros

Nothing at all. They are terrible and I want my money back now.

Cons

Peek Pro has been holding our money. We have not been able to receive any payments for the past month and a half and we call every day. The situation has been escalated, but no one seems to care. They keep telling us our payment is in transit but we still have not received it. This is the worst experience ever. We are struggling to get over $2K because Peek Pro has not sorted things out. I demand they give us our money or we will be forced to contact the business bureau.

“Stay away from it

Pros

The integrated waiver was helpful and the pre-tipping feature was something I also like.

Cons

I have switched booking systems multiple times but by far the worst was Peek Pro. Their customer service was a nightmare. I had an emergency and tried every way possible to contact them via calls, texts, chat and even reaching out to my onboarding specialist. I got no response for six days. I felt completely unsupported and it ended up hurting my business. They bring you on and then leave you hanging.

“My account is blocked, now I can't make bookings on my website

Pros

Well the only thing I like about it is the booking process as it was simple for the customer.

Cons

Recently on July 15th, 2024, they updated their payment system and forced all users to register for the new program. Now I have been trying to register for two weeks but because of a bug, I cannot complete the process. As a result my account is essentially blocked and I cannot receive reservations or transfer funds to my bank. While changes are necessary, I feel like they should not hurt clients. I have spoken to several customer service reps but no one can solve the issue. It is ridiculous.

“Sales promises were false and customer service is nonexistent

Pros

Nothing too exceptional about it but a few things like interface, feature set and functionality for customers seem good to me.

Cons

While setting it up the help was very limited and their support team seems to lack knowledge of their own product. They claim to offer 7 day a week support across four time zones but let me tell you that is a lie. Plus you cannot contact support via chat, phone or anything else except through tickets which take at least 48 hours to resolve. If you run into a major issue, you are completely on your own. They sell features that do not work or can only be implemented with complex workarounds. I question if they are even still in business with how hard it is to get in touch with anyone. However this was not the case when I first signed up.