Last Updated
Overview
Peek Pro helps tour and activity operators manage bookings, payments, and customer communication from one platform. Its feature-rich dashboard may feel overwhelming at first, especially for new users. Still, its automation tools and real-time scheduling make daily operations smoother and more efficient for growing businesses.
Overall Rating
Based on 22 users reviews
3
Rating Distribution
Positive
41%
Neutral
27%
Negative
32%
Starting Price
Custom
Peek Pro Specifications
- Attendee Communication
- Registration Management
- Marketing Tools
- Communication Tools
What Is Peek Pro?
Peek Pro is a cloud-based booking and management software designed for tour and activity operators. It serves businesses in travel, tourism, and experience-based industries by offering tools to streamline reservations, simplify operations, and improve customer interactions. The platform helps address common challenges like overbookings, manual scheduling, and administrative overload, allowing operators to focus more on delivering quality experiences. Its integrated approach to business management makes it especially valuable for operators looking to grow efficiently while reducing time spent on backend tasks.
Peek Pro Pricing
Peek Pro Integrations
Who Is Peek Pro For?
The software is built to support businesses of all sizes and operates across a wide range of industries, such as:
- Adventure tours (e.g., ziplining, ATV, rafting)
- Boat tours and rentals
- Museums and cultural attractions
- Food and drink experiences (e.g., tastings, tours)
- Outdoor and nature experiences
- Water sports and diving centers
- Sightseeing and city tours
Is Peek Pro Right For You?
Peek Pro is a solid choice for businesses because it saves time, reduces administrative stress, improves customer satisfaction, and supports growth. It helps streamline daily operations, boosts booking efficiency, enhances communication, and gives business owners more control over scheduling, payments, and customer interactions in one place. Overall, it’s a reliable solution for businesses looking to simplify operations and deliver smoother customer experiences.
Still not sure if Peek Pro is right for you? Contact our customer support team at (661) 384-7070, they’re ready to help you find the right solution for your business.
Peek Pro Features
Efficient Online Booking Management
Peek Pro offers a streamlined online booking system that enables businesses to manage reservations seamlessly. It supports real-time availability updates, reducing the chances of overbooking and enhancing customer satisfaction by providing a smooth booking experience.
Integrated Point-of-Sale (POS) System
The software includes a robust POS system that facilitates on-site sales, including walk-up bookings and merchandise purchases. This integration helps businesses increase revenue by capturing every sales opportunity efficiently.
Automated Customer Communications
Peek Pro automates customer interactions by sending timely reminders, confirmations, and follow-up messages. This feature ensures consistent communication, reducing no-shows and enhancing the overall customer experience.
Mobile Accessibility for On-the-Go Management
With dedicated mobile applications, Peek Pro allows business owners and staff to manage operations from anywhere. Features like real-time check-ins and manifest access provide flexibility and ensure smooth operations even while on the move.
Comprehensive Reporting and Analytics
The platform offers customizable reporting tools that provide insights into various aspects of the business. These analytics help in making informed decisions, tracking performance, and identifying areas for improvement.
Pros And Cons of Peek Pro
Pros
User-friendly interface
Effective booking and scheduling tools
Customizable email templates
Automated customer communications
Responsive customer support
Cons
Issues with payment processing, according to software users
Lack of certain advanced features
Peek Pro Reviews
Total 22 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars5%
3
Stars14%
2
Stars14%
1
Stars32%
Share your experience
Guided Tour Business, 1-10 employees
More than a year
“Non-Existent Customer Service & Bugs”
Pros
Reservations come through accurately.
Cons
Terrible Customer Service. Fees taken out of tips. Continual bugs in apps and browser.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
1
Functionality
6
GhostlyEmprise, 1-10 employees
More than a year
“Absolutely HORRIBLE customer service”
Pros
It did the job to track bookings
Cons
Terrible customer service. Chat doesn't work (and starts as AI), Tickets are not responded to in a timely manner, and you cannot update or edit. Phone is just AI (and then opens a ticket - which does no good). The entire process is broken and non-responsive. And forget about ever talking to anyone, Their 24X7 support is just AI garbage
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
5
Sports, 11-50 employees
“Packed with the most advanced features”
Pros
Peek offers more advanced features than Fareharbor. Also scheduling activities is a simple task with it and I love how the interactive calendars allow me to work seamlessly with my clients.
Cons
Some of the report features are tricky to reconcile with my QuickBooks especially when it comes to payouts and tax reporting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Peek Pro integrate with?
Schedule a free Peek Pro demo to learn more about its integrations.
Does Peek Pro have a mobile app?
Yes, Peek Pro software has a mobile app.
What language does Peek Pro software support?
Peek Pro software supports English.
What types of pricing plans does Peek Pro software offer?
Peek Pro price depends on user needs. Users can also get a custom quote according to their needs.
Does Peek Pro software offer an API?
Yes, Peek Pro software offers an API.
What level of support does Peek Pro offer?
Peek Pro software offers phone support, email, chat, FAQS, and a Knowledge Base.
Who are the typical users of Peek Pro software?
Peek Pro software is used by adventure tours, boat tours, museums and many more.