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Key Takeaways

Generated from the text of customer reviews

Peek Pro is an AI-powered booking platform built for tour, activity, and rental operators managing schedules across multiple sales channels. Sales and rental reports have been inconsistent for some users, but many still praise the responsive live chat support. Recently, Peek Pro introduced Peek Copilot, an AI assistant that automates pricing, marketing content, and staff scheduling.

Our Verdict

Peek Pro is a strong fit for growing tour, rental, and attraction businesses needing to sync availability across multiple booking channels and prevent overbooking. Pricing is commission-based rather than a flat subscription, so costs scale directly with booking volume. We recommend Peek Pro for tour and rental operators managing complex schedules, real-time travel-site syncing, and physical equipment tracking together.

Peek Pro Specifications

  • Attendee Communication
  • Registration Management
  • Venue And Resource Management
  • Agenda And Schedule Management

What Is Peek Pro?

Peek Pro is an AI-powered online booking and reservation management operating system designed for tour, activity, rental, and attraction operators. For example, a rental business can use Peek Pro to show available rental slots online, accept bookings and payments, and collect digital waivers. The platform also assigns equipment or staff, checks guests in on the day, and sends follow-up communication. It is most heavily utilized by small-to-medium businesses (SMBs) in the tourism, hospitality, and recreation sectors.

What Is Peek Pro Best For?

One of Peek Pro’s most standout features is its AI Dynamic Pricing. It allows tour, activity, rental, and attraction businesses to change prices based on factors such as demand, remaining availability, day of the week, season, and the time left before an activity starts. For example, a boat-tour company may sell out every Saturday but struggle to fill places on a rainy Tuesday. Instead of charging the same price for both dates, the business can charge more for high-demand Saturday slots and offer a more attractive price for the quieter Tuesday departure.

How Much Does Peek Pro Cost?

Peek Pro pricing is estimated to fall between 6% and 8% of booking value per transaction, plus a 2.3% + $0.30 payment processing fee, according to industry benchmarks, since Peek Pro does not publish a standard price list. Its own site describes pricing as custom and quote-based, treating exact rates as confidential. This works out to an effective all-in cost of roughly 8.3%-10.3% of gross booking value, plus $0.30 per booking, before taxes, chargebacks, or optional add-ons.

For budgeting purposes, based on estimated monthly booking revenue:

  • $10,000/month (100 bookings) - Approximately $860-$1,060 in variable costs
  • $25,000/month (250 bookings) - Approximately $2,150-$2,650 in variable costs
  • $50,000/month (500 bookings) - Approximately $4,300-$5,300 in variable costs

A one-time setup fee of approximately $199 has also been observed for similar transaction-based booking platforms.

Reviewers generally describe Peek Pro's pricing as low-cost and accessible for small tour and rental businesses, with a straightforward setup fee mentioned as reasonable. Some users flag the added booking commission passed on to guests as a drawback, and a few note frustrations over paying commission on supplementary charges like gas or add-on fees.

Contact us for a custom Peek Pro cost quote.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Peek Pro Integrations

It integrates with accounting, marketing, and communication tools, including:

How Does Peek Pro Work?

Here's how you can access the platform and start using its features:

  • Log in to your account, or create one and add your business details, name, contact info, and logo
  • Set up activities by listing tours, descriptions, pricing, availability, and any add-ons guests can select
  • Connect a payment gateway like Stripe or PayPal to accept secure online payments
  • Embed a ‘Book Now’ button on your website, or sync bookings through platforms like WordPress, Wix, or Squarespace
  • Manage staff and equipment by assigning guides and resources to bookings from the mobile app
  • Process walk-up bookings and upsells instantly through the built-in POS
  • Send automated reminders, digital waivers, and self-rescheduling options to guests before their activity
  • Review reporting and analytics to track bookings, revenue, and staff performance
You can also schedule a free Peek Pro demo to explore its full set of features.

Who Is Peek Pro For?

It serves businesses across a range of industries and sectors, including:

  • Boat rentals and tours
  • Watersports operators
  • Kayak and jet ski rentals
  • Coach and bus tour companies
  • Bike rentals

Peek Pro Use Cases

Based on our analysis of Peek Pro features and platform capabilities, we have identified key scenarios where this software is a strong fit for:

High-Volume Scheduled Group Tours

This use case exists because tour companies operate with fixed assets (like a bus or a boat) that have strict, legal capacity limits. At the same time, they sell tickets through their own website, at their physical location, and through external travel-booking channels. This creates a serious coordination challenge. When customers book through different channels, the number of available seats must change everywhere immediately. Without a central system, staff may not notice that the final seats have already been sold through another channel. The result is overbooking: more guests arrive than the tour can legally or practically accommodate. Peek Pro keeps availability in one central system and updates remaining capacity across connected booking channels when a ticket is sold.

High-Liability Adventure Activities

A zipline canopy tour or skydiving center cannot legally allow a single customer to participate without a signed liability waiver. If they do, their insurance is voided, risking immediate bankruptcy from a single lawsuit. The problem becomes more difficult when many guests arrive at once. Because having them stand in a crowded lobby, filling out paper clipboards or sharing touch-screen kiosks creates a massive bottleneck. The schedule falls behind, tours start late, and staff spend hours manually filing papers instead of checking equipment safety. The software locks the booking process into a digital form. It automatically texts the waiver to the customer's phone the moment they buy a ticket, forcing them to sign it at home days before they arrive.

Equipment And Fleet Rentals

An ATV or Jet Ski rental business does not just sell time slots; they manage highly expensive, finite physical assets. If one Jet Ski breaks down, or if a customer returns to a Jet Ski an hour late, the front desk loses track of what gear is functional. Furthermore, staff must collect security deposits usually on credit cards before hand-off and inspect the vehicles for fresh scratches. Doing this with paper logs results in double-booking broken equipment, failing to collect damage fees, and forgetting to return customer deposits. What the software does is track inventory by the specific serial number of the vehicle, automatically freezes the damage deposit on the customer's credit card, and lets staff take photos of the gear's condition directly on an iPad.

Corporate Outings And Private Group Events

When a tech company wants to book a private team-building retreat for multiple employees, they do not prefer the standard ‘Book Now’ button on a website. They require a custom price quote, specialized catering choices, and a corporate contract. Traditionally, a sales manager wastes a week sending emails back and forth, tracking down a deposit check, and trying to get individual dietary restrictions. During this long manual process, the corporate client often loses interest and books with a competitor. Peek Pro lets the sales team instantly generate a private, secure web link containing the custom quote, the contract, and a credit card payment portal so the corporate client can sign and deposit in minutes.

Is Peek Pro Right For You?

Peek Pro is best for growing tour, rental, and attraction businesses that need to automate complex schedules, sync online travel sites instantly, and track physical equipment. However, it may not be the right fit if you run a traditional retail shop, a service-based business like a salon, or require a completely free system with zero booking fees.

Peek Pro includes built-in, industry-standard PCI DSS compliance and secure payment pathways. That means buyers can input their highly sensitive credit card numbers or use options like Apple Pay with absolute peace of mind. Knowing their financial data is fully encrypted and unreadable to hackers.

Still not sure if Peek Pro is right for you? Contact us at (661) 384-7070, we’re ready to help you find the right solution for your business.

Peek Pro Features

Online Booking

It gives businesses a booking flow that customers can use on its website to select an activity, date, time, and number of guests, then pay online. It can also include elements such as dynamic pricing, waitlists, and upsells during checkout. Tour and activity operators benefit from it because customers can book without calling or visiting in person. Guests also get benefits because they can make a reservation whenever they are ready.

See How It Works
Point Of Sale

The software has an in-person checkout system (accessible via an iPad or the native iOS app) that allows staff to process physical walk-up tickets, equipment rentals, and on-the-spot retail or merchandise add-ons in seconds. This benefits the front-desk staff and tour guides most, who need to manage long lines of walk-up customers smoothly without crashing the digital inventory.

See How It Works
Abandoned Bookings

Peek Pro identifies customers who began a booking but did not complete payment. It can send follow-up messages by text or email to encourage them to return and finish the purchase. This is valuable for marketing managers and business owners who want to rescue warm leads and maximize sales without spending extra money on paid advertisements to win those customers back.

See How It Works
Waitlists

It allows guests to register their interest when an activity or time slot is sold out. If a place becomes available because another guest cancels, Peek Pro can notify the waiting guest and offer the open spot. Operators benefit from it because cancelled spaces have a better chance of being filled, and this feature also benefits eager customers who missed the initial ticket window but still want a chance to attend.

See How It Works
Dynamic Pricing

The software allows a business to set different prices according to demand, availability, date, time, season, or special events. For example, an operator can charge more for a busy Saturday tour and use a lower price to attract bookings on a quiet weekday. Owners and revenue managers benefit from it because they can manage prices more deliberately instead of using one fixed price for every booking slot.

See How It Works
Guest Experience Tools

The platform has a centralized mobile customer portal where guests can autonomously view tickets, request self-service rescheduling, sign digital waivers in advance, and process post-activity tips or feedback requests. It benefits travelers who expect instant, paperless control over their itinerary without waiting on hold, and operations staff who are freed from answering endless phone calls for simple booking changes and manual waiver paperwork at check-in.

See How It Works
AI-Powered Automation (Peek Copilot)

This one is an embedded AI assistant (Peek Copilot) designed to handle automatic day-to-day administrative workloads. Instead of you doing everything by hand, this tool automatically changes your ticket prices to make you the most money, writes your marketing emails and social media posts, organizes your staff schedules, and automatically builds your daily sales reports.

See How It Works

Pros And Cons of Peek Pro

Pros

  • Users praise its responsive live chat support during busy periods

  • Offers easy setup and integration onto existing websites

  • Dashboard makes filtering bookings and tours simple for beginners

Cons

  • Gratuity feature sometimes causes duplicate guest charges

  • Offers limited flexibility to move guests between tour types

Peek Pro Reviews

Total 23 reviews

3

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

9%

3

Stars

13%

2

Stars

13%

1

Stars

30%

Share your experience

S
Sara

Small Business, 1-10 employees

More than a year

2.0

“Non-Existent Customer Service & Bugs”

Pros

Reservations come through accurately.

Cons

Terrible Customer Service. Fees taken out of tips. Continual bugs in apps and browser.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

1

Functionality

6

JB
John Bartlett

Small Business, 1-10 employees

More than a year

1.0

“Absolutely HORRIBLE customer service”

Pros

It did the job to track bookings

Cons

Terrible customer service. Chat doesn't work (and starts as AI), Tickets are not responded to in a timely manner, and you cannot update or edit. Phone is just AI (and then opens a ticket - which does no good). The entire process is broken and non-responsive. And forget about ever talking to anyone, Their 24X7 support is just AI garbage

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

5

J
Jennie

Sports, 11-50 employees

5.0

“Packed with the most advanced features”

Pros

Peek offers more advanced features than Fareharbor. Also scheduling activities is a simple task with it and I love how the interactive calendars allow me to work seamlessly with my clients.

Cons

Some of the report features are tricky to reconcile with my QuickBooks especially when it comes to payouts and tax reporting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Frequently Asked Questions

What level of support does Peek Pro offer?

Peek Pro offers support via phone, email, and a knowledge base.

What language does Peek Pro support?

Peek Pro offers support in English language.

Does Peek Pro have a mobile app?

Yes, Peek Pro offers a mobile app available on both iOS and Android.

What types of pricing plans does Peek Pro offer?

Peek Pro does not publish standard pricing; costs are estimated to fall between 6% and 8% of booking value, plus payment processing fees. Contact us for a custom Peek Pro price quote.

What other apps does Peek Pro integrate with?

Peek Pro integrates with Google Calendar, Stripe, WordPress, Zapier, Lightspeed, and travel platforms like Expedia, Viator, and GetYourGuide.

Does Peek Pro offer an API?

Yes, Peek Pro provides API access.

Who are the typical users of Peek Pro?

Typical users of Peek Pro software include small businesses, freelancers, and mid to large-sized enterprises running tours, activities, and rental operations.