Tripleseat Reviews

Pros

I love how it organizes my upcoming events and keeps everything neat and tidy.

Cons

Learning about all the features initially required a bit of time. However, once I got the hang of it, the software became quite user-friendly.

Pros

Setting up and working with events and groups is simple and easy. Tripleseat has many options that allow me to do everything within the software.

Cons

After Tripleseat acquired Gather, we noticed a substantial increase in pricing. While Tripleseat remains competitive compared to other software options, we appreciate its Gather acquisition.

Pros

This software is amazing! It was super easy to learn, and I use it daily. It helps me lay out a plan and budget for clients before booking events, keeps my staff updated with changes, and generates beautifully formatted invoices afterward. I love it! It has really improved my event planning for our hotel.

Cons

I really don't have any major complaints about this software. It's seriously impressive and met my needs very well!

Pros

Tripleseat simplifies converting leads and keeps my event planning organized. Sending documents and contracts is extremely easy, and they even hosted a local class to help new clients.

Cons

Starting out with the platform wasn't exactly simple, figuring out how everything works took me some time. Fortunately, Tripleseat University provided excellent guidance to walk me through the learning process.

Pros

It's easy to use and I can quickly train new hires. Everything is captured in an account, which reduces office clutter and being able to access it from any device has saved me a lot of time!

Cons

Updating pricing can be somewhat tedious since it requires going through each line individually. However, once I became familiar with the process, it was more manageable.

Pros

This software makes my job so much easier! I love that I can book clients, send invoices, and use the built-in communication tools all in one place. It's incredibly helpful!

Cons

I would really appreciate more formatting options in the messaging platform. Sometimes, the spacing feels inconsistent, and a spell check feature would be great for quick edits.

Pros

It's a fantastic tool for managing events, and I can use it to arrange both private and public events professionally. Tripleseat allows me to easily add events, schedule appointments, register guests, and send invitations via text or email. There are built-in templates that help even inexperienced users execute tasks quickly, and also I can add payment options as needed for secure transactions.

Cons

Overall, Tripleseat is incredibly easy to use. The subscription costs are reasonable and the user interface is clean and simple, making navigation a breeze.

Pros

I see so much potential in this software, but it feels like it needs a bit more finishing.

Cons

One downside is that billing and invoicing are not automated. The need to manually go into each account, create contracts, and apply payments can take hours. It is definitely something that feels like it should be automated.

Pros

In the events industry, having a good system to track schedules, menus, special requests, pricing, and payments is crucial. Tripleseat makes this so easy and keeps everything in one place. It's user-friendly and perfect for businesses like ours with multiple locations or event spaces, greatly improving our internal communication.

Cons

I believe editing menus that were initially set up without support can be a bit tricky. A simple process for making these changes would be a great improvement.

Pros

It's great for event management, with a payment platform that automatically generates documents.

Cons

The pricing per location are a bit high, and while the support is acceptable, it often seems like feature requests aren't taken seriously. These are the drawbacks according to me.

Pros

I would recommend Tripleseat to everyone! It's simple and convenient to use and very affordable.

Cons

A search bar integrated into the platform would be a fantastic addition, It will make it easy to find specific information quickly by simply typing in keywords.

Pros

Its great how easy it is to create quotes, organize events and share everything with my team. It definitely makes my job easier.

Cons

The email functionality needs to be improved, as mentioned in previous comments. And also I think the reporting features could be more user-friendly.

Pros

An excellent database for event management in the hospitality industry and a great tool for communicating with our clients or potential clients.

Cons

Initially, navigating the software was a bit challenging for me, but the tutorial videos were incredibly helpful.

Pros

I appreciate the continuous growth, integration with other software, extensive customization options, and great client interface for ease of planning, especially with live document updating.

Cons

There's definitely a learning curve, and some of the internal programming can feel clunky at times. More freedom for customization would be greatly appreciated, especially regarding saved email drafts. Also, if I could automatically populate events into the reservations system when using Seven Rooms, that would be a huge win.

Pros

This software has significantly helped me keep our banquet bookings organized, and it's very easy to train new employees.

Cons

Those notifications can be really annoying and distract me more than a helpful reminder. They often take up unnecessary time.

Pros

I find it somewhat easy to use. Customer support was very helpful and guided me through some steps I didn't understand. After their assistance I found it easier to navigate.

Cons

Getting started was a bit confusing, entering my events was initially frustrating and time consuming. It felt like a lot to manage right out of the gate.

Pros

Gather is a wonderful tool for managing my venue and meeting space. It's simple, captures all communications in one place and keeps my team on track.

Cons

Applying various tax rates to transactions and invoices can be quite complicated. With different rates for liquor, retail and other categories, it's easy to get confused about what applies where.

Pros

It's easily accessible, which is great for working from home. Leads are captured for me to respond to and sorted accordingly. The event planning calendar is critical for renting our spaces.

Cons

It would be fantastic to have a mobile app for the platform. This would make it much easier for me to manage bookings on the go. Additionally, having a better way to block spaces when multiple team members are trying to book potential leads would be incredibly helpful. The current process can be cumbersome, especially during high demand periods.

Pros

What I like most about Tripleseat is how user friendly it is. My team and I just switched over to this product, and we are very satisfied.

Cons

At this moment, I'm quite satisfied with the product. It meets all of my event planning needs and helps me stay organized!

Pros

Tripleseat's program format is very user friendly. It makes creating and editing BEOs incredibly simple. Loading banquet and catering menus is a breeze and I can access all event quotes, contracts and payment details without much effort.

Cons

Occasionally, there's a delay in updating menus and pricing and we receive quite a few daily emails to manage, which can feel overwhelming at times.