Tripleseat Reviews

Pros

I think once familiar with the software, it becomes fairly easy to use.

Cons

There's a noticeable lack of flexibility and customization within the software. It would be beneficial to have the option to customize certain features to align better with our organization's workflow. Also I have a hard time getting in touch with customer support, often taking several days for a response.

Pros

The system is very easy to understand! Live links are especially helpful, allowing clients to see updates as soon as I update them.

Cons

The reporting system could definitely be improved. While there are numerous reports that can be generated, they aren't always particularly useful for our needs.

Pros

Tripleseat has an incredibly simple interface. Customizing settings to fit my needs is very easy, especially since I manage events for three restaurants.

Cons

There are glitches I've reported that seem to have been dismissed by customer support. For example, emails sent through Tripleseat frequently get blocked by corporate firewalls or end up in the trash. This is especially problematic when dealing with finance clients and I can't keep telling them to check their junk folders. It's led to me avoiding Tripleseat for bookings with those clients, which is a significant portion of our revenue.

Pros

The ease of use extends to both clients and sales reps.

Cons

Emails with more than one attachment can be problematic, it's frustrating when I can't include multiple photos or menus in a single communication.

Pros

Tripleseat makes my job so much simpler. From creating events to staying in touch with clients, it's a dream! Managing it has been much easier than expected.

Cons

Honestly, I haven't found anything that I dislike about the software yet!

Pros

Keeping all of my work centrally located and organized is a major advantage.

Cons

It would be great to have more seamless communication between discussions with leads and the events that result from them. There have been times when I discussed important details with a guest but couldn't locate the conversation later. Also the printable calendar could be clearer regarding confirmed versus prospective events. The text is often too small and doesn't include all the necessary information at a quick glance, which makes it challenging for the team to reference.

Pros

I feel the software is thorough and comprehensive, with a strong focus on detail.

Cons

Not linking with our POS system is a drawback, leading to extensive procedures for closing out events.

Pros

It keeps everything needed for my event planning in one place and helps maintain focus with reminders.

Cons

As an administrator, I'd like to have better insight into how my team is using the software. It would be incredibly helpful to track whether potential clients are lost due to insufficient follow-up.

Pros

Customer service was the top feature for me, and the auto-generating forms are also incredibly easy to use.

Cons

The credit card form needs an upgrade, it should enable electronic completion and signatures from any device. Also I think an app would be a game changer, especially for checking calendars and creating BEOs and contracts while on the move.

Pros

The software effectively organizes our leads and simplifies event execution.

Cons

The software isn't very easy for newcomers. There are features that could be beneficial but I haven't invested the time to explore them fully yet.

Pros

The automation of event documents has transformed my workflow. No longer do I prepare individual BEOs by hand, which has made the process much more efficient.

Cons

Uploading floor plans can feel difficult and a bit of a struggle. And I'm not sure if there's any integration with OpenTable or other platforms that could simplify our operations.

Pros

It's very effective for event planning and pulling reports and data, whenever I need them.

Cons

I think more tutorials and resources on using the software would be extremely helpful. Navigating the platform can be challenging without sufficient guidance.

Pros

Sharing information with our customers has never been easier.

Cons

To be honest, I really can't say anything negative about this software at the moment!

Pros

TRIPLESEAT is absolutely fantastic! For planners seeking userfriendly software for themselves, their teams and their clients, this is it. The customer service is impeccable and all documents can be customized.

Cons

If I had to pick a least favorite aspect, it would be the reporting features, they could use some serious upgrade to better suit our needs.

Pros

The best part of planning and implementing events is having everything needed for all teams like admin, chef, service, in one easy-to-use place. Being cloud based allows access from home, enabling real time guidance for our teams onsite.

Cons

It would be incredibly useful if all uploaded documents could be accessed easily just by scrolling over calendar events. Having BEOs, menus, and receipts readily available at a glance would make our workflow much smoother!