Tripleseat Reviews

“Excellent event management tool

Pros

Tripleseat is extremely user-friendly, easy to set up and customize, and has fantastic reporting features! I really like this software.

Cons

More customization options would really help integrate this software with our systems.

“I am satisfied and happy about it.

Pros

I appreciate that they strive to help to increase the revenue for hostesses when it comes to their events.

Cons

I think Some users might miss out on features because they're not well highlighted.

“Customer service is amazing!!

Pros

I can actually speak to real people for setup, onboarding, and support, this is really great.

Cons

I wish a more there was a more functional user interface, something similar to competitor sites.

“It can be customized a little more

Pros

Once I understood the backend, I realized just how customizable it is.

Cons

The software isn't the most userfriendly, especially when trying to access it on the go.

“Good but can be improved

Pros

The functionality for receiving leads and booking events works really well for me.

Cons

I have faced many slowdowns and service interruptions, plus issues with contracts copying over incorrectly. Managing old leads can be quite confusing.

“Incredible software

Pros

Booking events are awesome! Since we host private and social gatherings, I love the easy access to client documents and how all discussions are organized under one event.

Cons

We need a smartphone app that would be incredibly useful for on the go tasks.

“Great for planning big events

Pros

Overall, I really love Tripleseat! While no software is perfect, my representatives are incredibly responsive and great to work with. Their customer service is the best among all the platforms we use.

Cons

Merging events for client PDFs could definitely be more seamless, the current process involves too many steps and there are frequent glitches. These are the problems I have faced.

“Have peace of mind with Tripleseat!

Pros

It gives me such peace of mind every day. I check the calendar each morning and know exactly what I need to focus on. I literally can't do my job without it.

Cons

I like everything has been thought through, it's hard to pinpoint any missing features.

“Saves a lot of time!

Pros

I appreciate how quickly Tripleseat turns leads into events and bookings, saving us a ton of time on client proposals.

Cons

I do not enjoy how fragile some of the features can be. Sometimes it is a matter of one checked box that can have things completely turned around, but we have no way of knowing/finding the box that needs to be checked or unchecked. This can sometimes make it feel like we need to contact our reps just to get a simple thing fixed.

“Excellent responses from customer support

Pros

Tripleseat is easy to use and a great partner. Whenever I need something, they're always willing to listen and help find a solution.

Cons

There is a need for improvement in the Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature. I think this needs to be fixed.

“Good match for me

Pros

As an event manager with a small team, I find Tripleseat comprehensive and user-friendly. It's critical for my success and efficiency. I use the lead, event, and calendar features countless times a day, and I love that I can import email response templates and BEO templates. Their customer service is super friendly and fast.

Cons

Tripleseat has some quirky features that can be frustrating. For example, when trying to add a new client, there's often a lag that really slows down my workflow. It's especially tricky since you can only attach one client to a lead. This means when I'm working with couples or both parents of the groom, I can only use one email address, which confuses them about who's in the conversation. The email function feels like a weak spot and there have been simple feature requests that seem like common sense but haven't been addressed yet. It would really make a difference to see some of these improvements! There are weird quirks which I think needs to be fixed, like slow client entry, and email communication is limited to one address, which can confuse clients.

“Easy to manage

Pros

I find it extremely easy to manage multiple properties with this software.

Cons

I feel the task management features could use some enhancements to be more effective.

“Loved to use it daily

Pros

It organizes all my data very well and is super easy! I love its features for everyday use.

Cons

Transitioning to this software was a significant effort and very time consuming for me, an app and more flexibility in document layouts would be a plus.

“A wide collection of features

Pros

I love how event request links can be embedded into my website for client ease. The task function serves as a reminder for me, and I can see if clients received and opened my emails. TS Direct is a game changer, it allows guests to book themselves a private room or catering, select a menu, and submit payment.

Cons

TS Direct has come a long way in the past year, and I really appreciate the improvements! One thing that would make my life easier is if any menu changes I make on the main TS site could automatically sync everywhere else. Also, it would be so helpful if the location toggle remembered my choice, having to re-select it each time can be a bit annoying. Just a couple of tweaks like that would really streamline the process!

“Great for tech unsavvy people

Pros

My absolute favorite feature is how user-friendly this platform is. I'm not really a tech-savvy person but I find it incredibly easy to use, which boosts my confidence in sharing information with my team and clients!

Cons

Honestly there's nothing negative to report, this platform truly is amazing.

“Very good software

Pros

It streamlines our entire business and helps me be more strategic in hiring.

Cons

While I experienced few quirks that is typical of newer software, the customer service team is outstanding and readily available.

“Does its job correctly

Pros

Tripleseat a full-service platform that manages leads from start to finish, and it has become an industry standard. It's easy for both clients and my team to use.

Cons

One area where Tripleseat could truly enhance its value is by integrating a feedback capture tool directly into the platform. Having a built in way to gather client insights would be incredibly beneficial for us.

“Good options, just need a little update

Pros

I find it extremely simple and customizable, with great calendar and template options.

Cons

The way contacts are saved can be quite frustrating. It's difficult that a client's contact name could be altered by another Tripleseat user due to shared email addresses. And the discussion center feels outdated and could use a thorough update to improve usability.

“Managing things is easy with this app

Pros

It covers everything I need, from leads and inquiries to messaging, booking, menu planning, proposals, BEOs, and calendars.

Cons

There's definitely room for improvement in online forms. Proposals, contracts, and credit card authorization forms are sent as PDFs, which means clients must print them out to sign or need Adobe to sign them electronically.

“Should have a customization option

Pros

Since it's web-based, I can access it from my browser. It's as simple to navigate as Facebook.

Cons

Given that Tripleseat primarily caters to restaurants, we have had to change some of the language to better suit our event management context. It would be great if the platform could be more customized to our specific needs.

“I can manage my tasks well with it

Pros

I love how it organizes my upcoming events and keeps everything neat and tidy.

Cons

Learning about all the features initially required a bit of time. However, once I got the hang of it, the software became quite user-friendly.

“Great but not a fan of the increased prices

Pros

Setting up and working with events and groups is simple and easy. Tripleseat has many options that allow me to do everything within the software.

Cons

After Tripleseat acquired Gather, we noticed a substantial increase in pricing. While Tripleseat remains competitive compared to other software options, we appreciate its Gather acquisition.

“Simple and easy to use

Pros

This software is amazing! It was super easy to learn, and I use it daily. It helps me lay out a plan and budget for clients before booking events, keeps my staff updated with changes, and generates beautifully formatted invoices afterward. I love it! It has really improved my event planning for our hotel.

Cons

I really don't have any major complaints about this software. It's seriously impressive and met my needs very well!

“amazing for converting leads

Pros

Tripleseat simplifies converting leads and keeps my event planning organized. Sending documents and contracts is extremely easy, and they even hosted a local class to help new clients.

Cons

Starting out with the platform wasn't exactly simple, figuring out how everything works took me some time. Fortunately, Tripleseat University provided excellent guidance to walk me through the learning process.

“Best software for events

Pros

It's easy to use and I can quickly train new hires. Everything is captured in an account, which reduces office clutter and being able to access it from any device has saved me a lot of time!

Cons

Updating pricing can be somewhat tedious since it requires going through each line individually. However, once I became familiar with the process, it was more manageable.

“Truly a top notch event management software

Pros

This software makes my job so much easier! I love that I can book clients, send invoices, and use the built-in communication tools all in one place. It's incredibly helpful!

Cons

I would really appreciate more formatting options in the messaging platform. Sometimes, the spacing feels inconsistent, and a spell check feature would be great for quick edits.

“Affordable and easy

Pros

It's a fantastic tool for managing events, and I can use it to arrange both private and public events professionally. Tripleseat allows me to easily add events, schedule appointments, register guests, and send invitations via text or email. There are built-in templates that help even inexperienced users execute tasks quickly, and also I can add payment options as needed for secure transactions.

Cons

Overall, Tripleseat is incredibly easy to use. The subscription costs are reasonable and the user interface is clean and simple, making navigation a breeze.

“Good but needs some update

Pros

I see so much potential in this software, but it feels like it needs a bit more finishing.

Cons

One downside is that billing and invoicing are not automated. The need to manually go into each account, create contracts, and apply payments can take hours. It is definitely something that feels like it should be automated.

“Keeps everything in one place

Pros

In the events industry, having a good system to track schedules, menus, special requests, pricing, and payments is crucial. Tripleseat makes this so easy and keeps everything in one place. It's user-friendly and perfect for businesses like ours with multiple locations or event spaces, greatly improving our internal communication.

Cons

I believe editing menus that were initially set up without support can be a bit tricky. A simple process for making these changes would be a great improvement.

“Great for event management

Pros

It's great for event management, with a payment platform that automatically generates documents.

Cons

The pricing per location are a bit high, and while the support is acceptable, it often seems like feature requests aren't taken seriously. These are the drawbacks according to me.

“Quick to solve my problems

Pros

I would recommend Tripleseat to everyone! It's simple and convenient to use and very affordable.

Cons

A search bar integrated into the platform would be a fantastic addition, It will make it easy to find specific information quickly by simply typing in keywords.

“Makes my job easy

Pros

Its great how easy it is to create quotes, organize events and share everything with my team. It definitely makes my job easier.

Cons

The email functionality needs to be improved, as mentioned in previous comments. And also I think the reporting features could be more user-friendly.

“Good for communicating with clients

Pros

An excellent database for event management in the hospitality industry and a great tool for communicating with our clients or potential clients.

Cons

Initially, navigating the software was a bit challenging for me, but the tutorial videos were incredibly helpful.

“Easy and simple

Pros

I appreciate the continuous growth, integration with other software, extensive customization options, and great client interface for ease of planning, especially with live document updating.

Cons

There's definitely a learning curve, and some of the internal programming can feel clunky at times. More freedom for customization would be greatly appreciated, especially regarding saved email drafts. Also, if I could automatically populate events into the reservations system when using Seven Rooms, that would be a huge win.

“It keeps my work sorted

Pros

This software has significantly helped me keep our banquet bookings organized, and it's very easy to train new employees.

Cons

Those notifications can be really annoying and distract me more than a helpful reminder. They often take up unnecessary time.

“It's on the right track

Pros

I find it somewhat easy to use. Customer support was very helpful and guided me through some steps I didn't understand. After their assistance I found it easier to navigate.

Cons

Getting started was a bit confusing, entering my events was initially frustrating and time consuming. It felt like a lot to manage right out of the gate.

“THE ANSWER FOR ALL WORK NEEDS

Pros

Gather is a wonderful tool for managing my venue and meeting space. It's simple, captures all communications in one place and keeps my team on track.

Cons

Applying various tax rates to transactions and invoices can be quite complicated. With different rates for liquor, retail and other categories, it's easy to get confused about what applies where.

“Need a mobile application for this software

Pros

It's easily accessible, which is great for working from home. Leads are captured for me to respond to and sorted accordingly. The event planning calendar is critical for renting our spaces.

Cons

It would be fantastic to have a mobile app for the platform. This would make it much easier for me to manage bookings on the go. Additionally, having a better way to block spaces when multiple team members are trying to book potential leads would be incredibly helpful. The current process can be cumbersome, especially during high demand periods.

“A perfect tool for event management

Pros

What I like most about Tripleseat is how user friendly it is. My team and I just switched over to this product, and we are very satisfied.

Cons

At this moment, I'm quite satisfied with the product. It meets all of my event planning needs and helps me stay organized!

“Great accessibility

Pros

Tripleseat's program format is very user friendly. It makes creating and editing BEOs incredibly simple. Loading banquet and catering menus is a breeze and I can access all event quotes, contracts and payment details without much effort.

Cons

Occasionally, there's a delay in updating menus and pricing and we receive quite a few daily emails to manage, which can feel overwhelming at times.

“Best software!!

Pros

I find tripleseat to be a very simple tool for managing events and catering, especially for restaurants and hotels. I love its multiple calendar filters and the copying feature for events and notes. They keep me updated through blogs, posts, Tripleseat University, and the community. I just love them!

Cons

It would be more convenient if we could copy one event for several days at once on the calendar. That said, overall, Tripleseat is still a great software option.

“Always a top choice for me

Pros

I've used this product in three different roles. Initially, I led the purchase and setup and then, I assisted in transitioning to another product, and now I'm back using Tripleseat again. I find it the fastest and easiest to use compared to all the leading options.

Cons

Improving the reporting capabilities would be beneficial for comparing our past data with current trends. While there are workarounds available, they tend to take longer than necessary.

“Do the great work for event planning

Pros

This program has streamlined my event planning process significantly. It's so easy to book groups, send menus, invoices and even collect payments. The calendar feature allows my entire staff to see when dates are booked without disclosing other details, so they don't have to come to me for availability questions. It also serves as a useful client database.

Cons

There are a few tweaks that could enhance the mobile app's user friendliness. However I still believe it's a great program overall.

“Has potential to improve more

Pros

It's a great tool for managing my restaurant or bar. It's very easy and provides excellent insights into my daily operations and sales.

Cons

At this point, I don't see much that needs improvement, but I'm excited to see what new features and updates will come out in the future!

“Outstanding!

Pros

This is super easy cloud-based software that my team and I utilize. It's so much better than the outdated platforms we used before.

Cons

Occasionally, glitches can be frustrating, and it's not always easy to reach someone for immediate support. There are additional features I would love to utilize but it seems like not all the kinks have been fully addressed yet.

“Financial management should improve

Pros

I like that every detail and message between clients and our company is stored in one place.

Cons

The money tracking aspect of the software is rather challenging for me. It appears that it could benefit from better integration with our bank records for more accurate financial management.

“Incredible CRM

Pros

It's easy to use with a great support team. Weekly and daily digests provide excellent reporting, and integrating with Stripe payments is seamless. The merge fields in auto-responses pulling from the calendar are very useful, and the guest portal for clients to view all documents and payments is a great feature.

Cons

The software isn't as customizable as I would like it to be, and there are drawbacks on reporting functions. And it doesn't integrate as easily with other software compared to some other CRM options, like Zapier.

“Payment settings are lacking

Pros

Guests can click on a link and see updates in real-time as I make changes without needing to send an email.

Cons

I'm not a fan of how inflexible the payment date settings are. It would be a lot more convenient if admins had the ability to adjust that feature.

“great market competitive app

Pros

It has a marketplace feature that allows my restaurant to create a profile, so planners and clients can view my venue easily.

Cons

There is not an option to set a timeline for menu creation. Also it would be helpful If I have a way to highlight menus and increase font sizes for better visibility.

“Good for hosting events

Pros

We just started using Tripleseat after a fellow business owner recommended it, and we really enjoy it! It's incredibly handy for booking catering events and private parties.

Cons

The only drawback I can mention is that there are months when we don't use the app for bookings, yet we still have to pay the monthly subscription fee. That can feel a bit frustrating.