Fracttal One

Fracttal One Reviews

Total 153 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

74%

4

Stars

22%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Civil Engineering, N/A employees

Less than 6 months

5.0

“Simple management”

Pros

Something I appreciated most about Fracttal One is its user-friendly interface and how simple it is to manage assets with it. It works very well.

Cons

Some improvements would help the mobile app. Even so, I really like the interface because it's easy to use and fits asset management well without adding unnecessary complications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Construction, 101-500 employees

Free Trial

5.0

“access from anywhere”

Pros

Flexibility of Fracttal One is one of the best thing about it. It can be used online or offline and I'm able to access it from anywhere in the country which makes it very convenient.

Cons

Staff members face access limitations because not everyone has a company-provided device.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

OA
oscar aravena

Mechanical or Industrial Engineering, 51-100 employees

Less than 6 months

5.0

“really helps us cut downtime”

Pros

Ever since the first day, it has been very simple to use. It helps improve maintenance management, cuts down operational and response times and supports continuous improvement across the team.

Cons

Training is needed to use some of the more advanced features well. The interface can also feel a bit complex at first but that usually gets sorted out with some extra training.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

GMB
Genaro Medina Barajas

Consumer Goods, 51-100 employees

Less than a year

4.0

“AI that adds a lot of value”

Pros

Its design is what I appreciate most, along with the fully AI-based maintenance management, clear reporting and dependable support.

Cons

Since I wasn't used to this kind of application, getting started felt somewhat difficult at first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

CEMR
Carlos Eduardo Martinez Romero

Recreational Facilities and Services, 51-100 employees

Less than a year

5.0

“Detailed insights”

Pros

You'll find the platform very easy to use and it makes it possible to review valuable information in a detailed way. Getting used to it is also very quick and natural.

Cons

Submitting work orders is the part that slows me down. In my case, having to enter them every single day takes a lot of time and sometimes circumstances make it difficult to get that done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ATE
Ariel Toro Estay

Transportation/Trucking/Railroad, 1-10 employees

Free Trial

5.0

“support solves issues fast”

Pros

This is an excellent app. The way it works and the features it offers make it a strong fit for any company looking to handle preventive and corrective maintenance.

Cons

Broad usage across different areas of the company is limited by the current user profiles.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DMV
Damaris Moreno V.

Oil & Energy, 1-10 employees

Free Trial

5.0

“Complete coverage achieved”

Pros

Covers every essential part of maintenance management, from the supplies you need to the execution of the work and its final completion so the whole process feels well supported and complete.

Cons

As someone still learning the system, the amount of information can feel overwhelming at times and it is not always obvious where each piece of data should be entered.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ORMP
Otto Rafael Martinez Pineda

International Trade and Development, 51-100 employees

More than a year

5.0

“Integrations boost analysis”

Pros

Major strength of Fracttal is its economic and technical analysis tools especially the pivot table which lets me create different combinations and export the results to other programs without hassle. Its integration with other software is outstanding and I also appreciate how user-friendly and practical the environment feels across the different Fracttal modules. Another big plus is the constant improvement of the platform, along with the ongoing training and learning resources that are always accessible to users.

Cons

Adding a filter directly into the Pending Tasks column would improve things so specific items can be searched or filtered more efficiently.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AJFZ
Angel Jose Freitez Zavaleta

Facilities Services, 500+ employees

Less than 6 months

5.0

“well-built system”

Pros

Immediately upon starting, the interface feels very user-friendly. It offers comprehensive maintenance management with a highly organized setup for controlling and tracking work orders, plus real-time analysis and reporting. The addition of IoT and AI technology also brings a strong sense of innovation to the platform.

Cons

Everything has been positive up to now. The platform feels very complete, helps improve efficiency, saves time and gives you full control over your assets in a very user-friendly way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PA
Pablo Avila

Transportation/Trucking/Railroad, 500+ employees

Less than 6 months

5.0

“Smart maintenance views”

Pros

Accessibility and user-friendliness stand out right away. One of the things I appreciated most is how much it simplifies asset maintenance management. The interface feels very instinctive and having all the information integrated in one place is especially helpful because it gives quick access to the most important data. On top of that, the predictive AI module feels like a real advantage since it supports better-informed decisions and helps optimize maintenance work.

Cons

Flexibility for customization comes up as a weaker point in Fracttal One according to user feedback. Some users mention that making functional changes or adding extra fields to reports requires approval at the company level which can turn into a slow and bureaucratic process. Another repeated complaint is that certain actions, like automatically triggering work orders from inspection alerts, are not built in by default so manual intervention is still needed in cases that could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

BCAB
Brayan Camilo Angarita Berrocal

Machinery, 500+ employees

Less than 6 months

5.0

“reports are served client-ready”

Pros

Client reports generated are particularly useful because they give us a clear way to show how maintenance is being handled.

Cons

Incorrect meter readings entered by technicians still update the meters and are often way out of proportion. On top of that, they can't be deleted when they come from work orders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SMMM
SANDRA MILENA MORALES MEJIA

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0

“Better clinic management”

Pros

It has helped us improve how we manage fixed assets and maintenance across our clinics, while also making it easier to spot areas that still need improvement.

Cons

We already use the system but the setup has required a lot of detailed configuration especially since we're a company with a large number of users.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

OICT
oscar ivan castro tarra

Leisure, Travel & Tourism, 51-100 employees

More than a year

5.0

“Insights from calendar”

Pros

One feature that really works well is the Calendar view for assigning scheduled tasks to technicians and I also think the Asset Health Status section is excellent.

Cons

Task Plans still can't be imported in bulk so they have to be entered one at a time in the platform. Also, the system doesn't automatically send a message when a comment is added to a request which means the user who submitted it to the department is not notified.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LMHC
Luis Mauricio Hoyos Calderon

Medical Devices, 11-50 employees

Less than a year

4.0

“Tool covers needs”

Pros

Feels like a very complete piece of software. The platform is easy to understand, simple to put into practice and it makes handling maintenance tasks much more practical and manageable.

Cons

Room for improvement remains in certain areas. Because the system is constantly evolving some functions can feel a bit slower at times especially when multiple work orders are being handled.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MACC
Miguel Angel Coria Castillejo

Computer Hardware, 1-10 employees

Free Trial

4.0

“all-around report access”

Pros

Device accessibility makes a difference since it works well on all kinds of devices which makes it much more convenient to create, track and update work orders from anywhere.

Cons

Templates for creating similar or recurring records more quickly are missing. I also noticed that a few sections loaded slowly during testing although that has only happened occasionally.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Machinery, 51-100 employees

Less than a year

5.0

“I highly reccomend this”

Pros

Ability to handle preventive maintenance while also managing warehouses and inventory in Fracttal has been very valuable for our work.

Cons

The warehouse module still isn't completely clear to me so I think I need to learn more about that area. I also need more guidance on how to enter supplies into Fracttal and possibly connect it with Siigo.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JJ
Johanna Jose

Hospitality, 101-500 employees

More than a year

5.0

“Planning that delivers results”

Pros

Planning tasks and assigning work has become much more manageable with this software and it really helps me stay organized and get things done properly.

Cons

Photo visibility is restricted to me alone when a request is submitted. Because of that some technicians have to come over to me just to check the exact area shown in the image.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SNMM
Solange Nicole Montesdeoca Moreira

Environmental Services, 500+ employees

More than a year

5.0

“Operations run efficiently”

Pros

Creating and managing our company's operations with Fracttal has been one of its biggest strengths. It makes the whole process feel very practical and overall it's an efficient tool for keeping everything organized.

Cons

Sluggishness creeps in now and then and that can make quick reviews take longer than they should which ends up costing us some time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

YJN
YONEL JEAN NOEL

Airlines/Aviation, 51-100 employees

Less than a year

5.0

“Event-based system helps”

Pros

Setup is very easy and it lets us automate tasks based on events which has made maintenance planning much better and more organized.

Cons

My experience with Fracttal has been positive overall and I honestly don't have any complaints about the application. For me, it has been the best maintenance ERP so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MSTR
Michael Steven Torres Rincon

Facilities Services, 101-500 employees

Free Trial

4.0

“control hub is impressive”

Pros

Very useful tool because it lets me keep all the information related to cleaning maintenance and supply tracking centralized in one place.

Cons

Following up on activities can take time. Fracttal One does improve process planning and control but it also demands an upfront commitment for setup and adaptation, plus ongoing staff support to make the implementation truly effective.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9