Bookedin Reviews

“security we were looking for!”

Pros

It's been very user-friendly for our older clients and it gives us the level of security we were looking for. Clients can book their appointments on their phones without any trouble which has been a big plus.

Cons

There really hasn't been anything we disliked about the software. The only issue I ran into was the payment process since it was handled as an international transaction.

“Simple for me and my clients”

Pros

Running my barbershop with this system for over two years has been a really positive experience. It's very simple for both me and my clients to use and I honestly haven't run into any issues during that time.

Cons

The only things I'd want added are the ability to purchase two calendars and an option to block unwanted clients from booking online.

“Helpful text reminders”

Pros

Having text reminders built in is really helpful and I can set my working hours clearly in the system. Clients are able to book online and I still get a notification if a booking doesn't end up working for me.

Cons

It can be a bit glitchy at times especially when switching between the phone app and the computer version. The app is also a little more difficult to use.

“keeps everything organized”

Pros

all my scheduled meetings organized in one place has been a huge help. The app keeps everything well organized, sends notifications to my clients and includes all the details they need in a clear system. It's very convenient and I even use it on my website so people can book the right meetings directly.

Cons

pricing feels a bit high. It would be better if the cost could come down a little given the current economy. Even so, I still pay for it because it's genuinely useful and I really appreciate how it works like a personal assistant.

“Quick setup”

Pros

Getting started was really simple and I was able to set everything up and begin using it right away.

Cons

I don't appreciate that my customers are being targeted with ads.

“easy to get the hang of”

Pros

Found it easy to use and people pick up how to use it without much explanation.

Cons

There really isn't anything I dislike about this booking site.

“simple booking tool”

Pros

Booking through it feels very simple for clients. The link is easy to access and my clients have no trouble navigating it at all.

Cons

It feels overpriced for a tool that offers such basic functionality.

“Wonderful for my business”

Pros

It has been fantastic for my business. It makes scheduling really simple for my clients and I can quickly share the booking link through Facebook, email or text. The client reminder feature is something I really appreciate too. Everything has been working very well so far.

Cons

I still haven't been using it for very long and my busiest season hasn't started yet so at this point I don't have any complaints.

“User-friendly for staff and clients”

Pros

Using it feels very easy and user friendly. It works well for both staff and clients without any confusion.

Cons

At times, the page has to be refreshed before new appointments show up, otherwise they don't appear right away.

“Flexible scheduling”

Pros

Being able to customize my schedule around the hours that work best for my business is something I really appreciate.

Cons

Something that's missing is the option to send reminders in Spanish for clients who don't speak English.

“Amazing customer support”

Pros

Everything is super simple and the customer service is amazing. They've been really helpful whenever I needed assistance.

Cons

One thing I don't like is that all the barbers can see every customer's information. I'd prefer if it was more restricted.

“Average tool!”

Pros

This is the first app that reached out to me personally! It was a nice surprise.

Cons

This is the first app I've used that hasn't given me any rewards for loyalty. Kind of a letdown.

“Simple to use”

Pros

It's so easy to use, the price is reasonable and the interface is very user friendly. Plus, it integrates well with other tools I use.

Cons

I can't set up different payment accounts for different staff or services to take deposits. It would be nice if that was an option.

“Amazing software”

Pros

Bookedin lets all my employees know what's happening on our calendar in real-time, no matter where they are.

Cons

I wish I could track payments by lesson even if they came from outside the Bookedin program. It would be great to have a feature like the attendance one, where I could mark if a lesson was paid or still needs to be collected.

“I'm so grateful”

Pros

The convenience and ease of use are fantastic. I'm also impressed by the great value and customer service.

Cons

The app and website feel a bit different. Blocking out times can also take longer than I expected.

“Ideal for simple tasks”

Pros

It's really efficient to use. The interface is useful and simple, and setting it up wasn't confusing at all.

Cons

It could use a few more options. While it's easy to use, there are moments when it feels like it's missing some functionality.

“Awesome booking tool”

Pros

Booking driving lessons and tests has become so much simpler with Bookedin. It really helps me and my clients stay on top of things and stay organized.

Cons

Honestly, I can't think of anything I don't like. It has all the essentials I need.

“Best platform for business growth”

Pros

In order to attract more customers, I had to upgrade my plan but it's definitely been worth it.

Cons

Bookedin is definitely the best for me. Once a customer books, I know they'll actually show up at my salon and that's such a huge relief.

“Daily lot rentals made easy”

Pros

It could work perfectly for what it's intended for but I couldn't find another service that worked as well for my needs, so I adapted Bookedin to fit. It's been working out!

Cons

I had a rough start because customer service didn't call me after I scheduled an appointment with them for setup. I was left struggling for weeks before I could figure things out on my own.

“My experience with Bookedin”

Pros

I love that Bookedin is mobile-friendly, easy to use and really welcoming. It makes everything much easier.

Cons

There's honestly nothing I dislike about it. It's been great for me so far.

“The best way to schedule”

Pros

Scheduling used to be so stressful but with this, it's a total game-changer. It really takes all the pressure off and I don't have to worry about getting things mixed up anymore.

Cons

I don't have any real complaints but I'm still getting the hang of a few features.

“Good, but can be improved”

Pros

I like how simple it is to use. Honestly, even a toddler could book an appointment if they wanted to.

Cons

I can't use any pictures with my appointments, which is a bummer. Also, sometimes my clients complain that their card doesn't work, which can be frustrating.

“Great solution”

Pros

It works great with very little oversight. I can just let it do its thing and it books clients smoothly without any trouble. It's such a relief not having to micromanage it.

Cons

It's a bit expensive for what it offers. Honestly, a service like this should be under $10 a month.

“Top choice for bookings”

Pros

I really appreciate how I can set up my schedule and have it automatically repeat for regular clients. It saves me a ton of time! The reminder texts and emails are also a great feature, they keep everyone on track and make sure nothing slips through the cracks.

Cons

It can be a little glitchy sometimes. For instance, I can't always edit an appointment, so I end up deleting and rebooking it. It's not a huge issue but it happens now and then.

“Highly customizable software”

Pros

Everything feels well organized and simple to handle. It's also very customizable so you can set it up to look exactly the way you want.

Cons

The main downside is the payment cost. Aside from the pricing on payments, I really don't have any other complaints.

“Brilliant support”

Pros

I really appreciate how accessible it is for both my clients and me. I can use it just as well from my phone as I can from my computer without any hassle. It covers all of my scheduling needs, including the different services I provide and even massage packages. I also had a question at one point and needed help and support got back to me quickly with an immediate answer.

Cons

Honestly the only downside and it really is my only one, is more of a personal preference from being used to Apple products. When I'm on my phone, I'd prefer to swipe or scroll into the next month the way the Apple calendar works, instead of having to tap a next button. Even then, it's such a small thing and really not a major issue.

“Meets my needs”

Pros

It has felt very simple for everyone to use and incredibly convenient. It fit into my business without any hassle and I really appreciate being able to keep an up-to-date schedule right at my fingertips through the app.

Cons

The most tedious part for us is having to manually add our appointments, especially since we're scheduling for a doctor, even though it doesn't take very long. It would be nice if there were a simpler scheduling layout or a template option to make that process better.

“Fantastic text reminders”

Pros

The text reminders have been amazing and the app is very simple to use.

Cons

Every now and then, the desktop version has glitches where appointments booked through the app do not appear on the desktop.

“Can adjust anything”

Pros

Managing the day's schedule is really convenient because I can update or adjust anything right from my phone in just a minute.

Cons

it doesn't let you book more than one item together on the same ticket.

“Easy access to my calendar”

Pros

Clients can open my calendar, book their own appointments and the system automatically sends out reminders.

Cons

I only receive appointment reminders on my cell phone when I'm logged in on my computer.

“Happy with the service”

Pros

After using a different service that was just okay, switching to this has been a big improvement. The backend is much more capable and the front end is far more user-friendly. I'm extremely happy with the service overall.

Cons

There's only one small thing I'd want changed, having the option to customize the SMS reminder would make it even better.

“Flexible access for everyone”

Pros

Having quick access on both the business side and the client side is something I really appreciate. It works well for me when managing things myself and it's just as convenient for clients to use.

Cons

The only downside I'd mention is the color coordination for different services which could be improved.

“Sends emails to clients automatically”

Pros

It sends text messages and emails to clients automatically. It's also nice that the system keeps track of deposits which makes managing bookings a lot more convenient.

Cons

There's no way to enter a cash transaction for a deposit. On top of that, the deposit tracking isn't always shown in one consistent place so sometimes you have to dig through different tabs to find the information.

“Works very well overall”

Pros

It works really well, I've used it a lot and I'll definitely keep using it.

Cons

The design isn't very visually appealing and some features are a bit hard to find.

“Outstanding tech support”

Pros

Right away, the appointment confirmations and reminders were a hit with our clients and everyone we talked to was really happy to have them. It's also nice being able to set up different services and the system is very simple to use. Tech support has been outstanding too, Geno is incredibly responsive, took every one of our suggestions seriously for future updates and even helped import more than 1,200 clients from a CSV file into the software for us.

Cons

At the moment, there isn't a simple built-in printing option although Geno did help us with a workaround that's been working perfectly fine for now. It would also be nice to have color-coding for services or appointments.

“Limited customization”

Pros

I really appreciate the reminder feature since it helps keep appointments on track. The app is also fairly simple to use which makes it accessible for people of all ages.

Cons

That said, it really needs more customization options. It would also be much better if you could click and drag clients to move them around on the calendar more easily and there should definitely be a place to add notes.

“Helped my business grow”

Pros

It's helped my business grow and brought amazing results. Honestly, it's one of the best booking platforms out there and I'd recommend it to any business that needs one.

Cons

There's really nothing I didn't like about it. I've loved it from the very beginning.

“Simplifies online booking”

Pros

Having this system in place makes online booking really convenient. Both my clients and I get email notifications, confirmations are sent automatically and I'm alerted when they confirm. It also makes it simple for clients to book with me online while I'm busy and can't respond right away.

Cons

The calendar on the app feels a bit glitchy and clunky at times. It does always load in the end but it could definitely use some improvement.

“Handy mobile app”

Pros

Using the app on my phone is really convenient and when I'm out and about I can still update and manage my clients' schedules without any hassle.

Cons

My only real complaint is that the app doesn't let me send payment requests. That would be such a valuable feature, especially when booking a client because collecting a deposit is one of the most important parts of securing both the client and the appointment time.

“Brilliant auto-fill feature”

Pros

Its nice how client information is saved after the first entry. When I book their next appointment, everything fills in automatically which saves time. It's also nice that if a customer's name was entered incorrectly, I can fix it later and the updated information carries over to the appointment.

Cons

It gets a bit complicated when the appointment is for more than one person. Instead of handling everyone together, each person has to be scheduled separately for that same time slot.

“Booking on the go”

Pros

Switching between the mobile app and browser version feels very natural since they're quite similar which makes it convenient to handle bookings while I'm out and about.

Cons

The multi-calendar feature feels overpriced to me, especially when I compare it with other options on the market.

“Simple for me and my staff”

Pros

Running my consulting firm is a lot more manageable with this. It lets me keep track of client quote bookings without any issues and it has made the whole process much simpler for both my office staff and me.

Cons

I can't separate bookings by each client's business. Instead of being able to use different branding, like a separate logo for each calendar booking user, I would need to pay for a separate subscription for myself and for every client.

“great ease of use”

Pros

Booking appointments for my customers is very simple and the system is easy to use overall. The most valuable part for me is the reminders because they really help a lot.

Cons

I mainly use the app on my phone and every now and then it logs me out unexpectedly so I have to sign in again.

“Recurring scheduling that delivers”

Pros

Keeping track of scheduling is really convenient and recurring appointments and saved information are handled well on the platform.

Cons

The platform could be improved visually and would benefit from a refreshed look.

“Gives our business a professional look”

Pros

Bookedin gives the business a polished, professional feel while adding practical, time-saving features that are simple to use. One big improvement has been cutting down on rescheduling. When appointments were booked over the phone, it wasn't realistic to list every open date and time out loud. Since switching to this system, that's no longer an issue because clients can choose the best available slot instead of just taking the first one that works. The appointment reminders and confirmation tools are also very helpful, especially because they create another chance to follow up. Support has been solid too, with help available by phone, chat and even video conference.

Cons

It does seem a bit conservative in its approach. That's not necessarily a bad thing but I'd still like to see more features added along with a more updated payment processing hub.

“Excellent for building strong customer relationships”

Pros

It has helped a lot with managing my clients' time better and building stronger customer relationships. Calendar organization, reminders and payment processing are some of the features I appreciate most.

Cons

app can feel a bit complicated to use at first. It would be much better if the interface were simplified or if there were video tutorials available since that can be a challenge for new users, even though it does get easier once you get used to it.

“Made bookkeeping manageable for me”

Pros

Found it userfriendly and it's been simple to stay on top of everything. Another tattoo artist recommended it to me and since then it has made my bookkeeping much more manageable. I no longer need to handle deposits myself and clients can book their own appointments after the consultation. The automated text and email reminders it sends have also nearly eliminated no-shows, missed calls and late arrivals.

Cons

There really isn't much for me to complain about but one thing I'd still like to see is more flexibility with the text reminders. I can customize the email reminders but not the text messages sent to clients. It would be helpful to add things like a reminder to eat beforehand, bring water, mention my preferred payment method and include aftercare instructions in those texts.

“Missing core features”

Pros

it is simple to handle, the pricing is reasonable and the overall layout looks well organized.

Cons

That said, it's missing very basic features that are essential for this kind of software. There's no search option at all and you also can't edit the text reminders.

“Huge upgrade from paper-based system”

Pros

The staff are really happy we switched to it. It's a massive improvement compared with the old paper-based system.

Cons

Managing two locations is a little awkward. Employees who work at both sites had to be set up with multiple email addresses. We've managed around it but I'm hoping for an update that handles multiple locations more efficiently. I also wish the booking page would highlight the individual staff member rather than defaulting to the option for any.

“Centralized solution”

Pros

Having everything in one place makes a big difference, I can book clients quickly, make changes to their appointments when needed and check my schedule by the week or month at a glance.

Cons

I'd still like to have the option to pull individual reports for each client so I can track how many visits they've had with me.