Commusoft Reviews

“Great for dispatching jobs and invoicing.

Pros

We efficiently send job confirmations to both clients and engineers simultaneously. Invoicing is swift and simple, seamlessly integrating with third-party accounting software.

Cons

We'd like the capability to access and modify company settings and reports via the mobile/iPad app.

“Excellent software package

Pros

Navigating the system is simple, and the support from Commusoft is excellent.

Cons

I miss receiving office admin reminders, like vehicle MOT alerts, for instance.

“User friendly software

Pros

The software is highly intuitive and updates in real-time.

Cons

Our main issue arises when we're out of signal range, though this seems more related to phone connectivity than Commusoft itself.

“Great software

Pros

It's very streamlined and enhances productivity.

Cons

While I could nitpick, there are very few flaws worth mentioning in this column.

“Sheaworks Review

Pros

It's easy to navigate when working with clients like estate agents and property management firms.

Cons

I'd like the mobile version to offer the same functionalities as the web version.

“Amazing

Pros

Using it is effortless, storing all necessary business information. Integration with Xero and Stripe saves us considerable time, eliminating paperwork. we couldn't operate without it.

Cons

There are a few minor frustrations... The software doesn't seem to function optimally on my Mac (home computer) some buttons are missing, and the app occasionally shows the wrong diary day for engineers. However, I've noticed significant improvements since the latest updates. It can be cumbersome to print invoices, requiring four clicks for each. Additionally, amending service sheets from the office is not possible, which can be frustrating when minor errors occur. Another annoyance is the inability to view feedback directly from the diary each job number must be typed into a separate tab. It would be helpful to see feedback when hovering over each job in the diary. One of my biggest gripes with Commusoft is the cumbersome process to close side panels, it prompts a confirmation dialog each time, which interrupts workflow. It would be much smoother if panels could be closed with a simple click outside, similar to closing service certificates or emails.

“Good

Pros

It's quite intuitive, particularly the accounting section, which I would highly recommend.

Cons

I would like to see more detailed analysis in the reporting section.

“Upgarde your buisness

Pros

The diary service consolidates all information about past jobs in one accessible place.

Cons

I wish there was more accessible information on the app or improved capability to modify information directly.

“Exquisite

Pros

It covers almost all our requirements from scheduling and billing to quoting and detailed analytics.

Cons

Integrating data with Sage has occasionally been problematic, particularly in recent times.

“G Jassal Review

Pros

As a small team, Commusoft simplifies communication between users and engineers. We likeits intuitive system and extensive knowledge base. The support staff are always helpful and provide excellent service for any queries we have.

Cons

We frequently provide quotations and would benefit from dropdown options for additional features in our estimate templates, as currently, we're copying and pasting this information.

“geat to use

Pros

It allows us to efficiently track all engineers' activities throughout the day.

Cons

Sometimes, it takes a while for jobs to load for engineers.

“A great software to manage great

Pros

I like the structured visual interface and user-friendly arrangement of buttons, it's simple to find functions and tools.

Cons

Some functions and tools in this software are a bit confusing to use; clearer descriptions would be helpful.

“Commusoft; Our Team Member

Pros

With its comprehensive functionality, including reporting and automated reminders, Commusoft saves time and fulfills roles akin to an employee. This is invaluable when assessing ROI, thanks to its intuitive interface and responsive support team.

Cons

The font options are limited, and certain subfunctions in invoice creation can be a bit tricky to navigate.

“For The Plumbing & Heating Industry I Feel This Is The Go-To Product

Pros

All property records are consolidated in one place, ensuring information remains accessible throughout the customer's lifecycle.

Cons

The service reminder aspect of the software could be streamlined for better follow-up purposes.

“SR Hall ltd review of Commusoft

Pros

Integration with our accounting package and seamless data transfer to Sage are standout features. Planning daily and weekly workloads is simplified, and clients are kept informed with up-to-date materials and costs.

Cons

The initial setup was a bit challenging, but the support team was excellent.

“Great System

Pros

The diary feature is user-friendly, accommodating extensive information storage.

Cons

There are features that we haven't fully mastered in terms of usage.

“Perfect Management System

Pros

Everything from job-specific details to reports, certificates, and photos is centralized, greatly assisting engineers during onsite work.

Cons

Some timekeeping features only log travel when going to a job, not returning.

“Great Overall Package

Pros

It's intuitive and updates in real-time, making it effortless for our engineers to navigate.

Cons

Any issues we've encountered have been promptly resolved.

“Review

Pros

Commusoft significantly enhances the day-to-day operations of our company. It's indispensable for planning efficiently with multiple engineers, improving overall efficiency.

Cons

I can't think of any downsides to using the system!

“DJW Electrical Services

Pros

The ability to manage staff and customers remotely is a key benefit.

Cons

Not being able to delete duplicate customer records can be frustrating.