Commusoft Reviews

“Good all round

Pros

It's user-friendly for both office staff and engineers alike.

Cons

It's a bit inconvenient having to leave reviews to upgrade storage capacity on the platform.

“Good software

Pros

It's easy to navigate and provides helpful solutions for issues.

Cons

Storage space can sometimes feel limited.

“Fast and efficient CRM software

Pros

We're highly satisfied with the diary management and integration with our financial systems. Booking jobs is seamless, and contacting customers is swift and effective. Commusoft has been instrumental in our business's growth.

Cons

Certain features are restricted based on package tiers, but this can be addressed by customizing a package over the phone.

“Commusoft review

Pros

We've relied on Commusoft (paperless plan) for over four years now, and it's become indispensable. Its scalability and continuous feature updates demonstrate ongoing investment in its improvement, all inclusive and essential to our operations.

Cons

While not a drawback, frequent feature updates can sometimes be challenging to keep up with. It's beneficial to dedicate time each month to review new features and consider how they can enhance both our and our customers' experiences, an ongoing process akin to sharpening the saw.

“Excellent Customer Service

Pros

The product is easy to grasp and operates smoothly.

Cons

This is the top product for managing jobs in the market.

“Commusoft is great

Pros

I valued the ability to adapt pre-set systems to precisely suit my business requirements.

Cons

Like any software, there are some limitations. I've tried other competitors' software over the years, and I've found Commusoft to offer the best value for money and to be the superior product.

“Small business game changer

Pros

Using Commusoft for over a decade has revolutionized our workflow. Detailed job records for clients assist our engineers with technical histories on-site, while the office team efficiently manages estimates, invoices, and reports, ultimately benefiting our clients.

Cons

It doesn't always perform as needed, but you can directly raise issues and requests for software changes, though they aren't always addressed quickly.

“Fantastic product and service to match

Pros

The system is simple to operate, highly reliable, with many automation features and the ability to manage numerous tasks.

Cons

The booking system wasn't ideal for us, but we use the software differently than most, so it's not really a fault of the product.

“Great Product

Pros

Being portable allows me to stay updated from anywhere with internet access. It captures extensive job details and is convenient for booking tasks.

Cons

Occasionally, job locations on the map are inaccurate, and as we work in rural areas, the mobiles don't always sync immediately.

“Excellent work tool

Pros

It consolidates all information in one place and is simple to operate.

Cons

Sometimes it takes a long time to send emails or reports to my Microsoft inbox.

“Clever & time saving software

Pros

Adaptable with ease - it offers many features but keeps it simple if you don't need the extra functionality. It's a game-changer.

Cons

I need to adapt or personalize many features, which can be daunting as a technophobe, and finding time to do this while using it is challenging. However, that's mostly due to my own time management.

“The best CRM for plumbing and heating engineers

Pros

Thorough documentation, such as appliance details and gas meter positions, integrates smoothly with Xero for billing and managing debtors. It includes extensive analysis for sales, profitability, and technician efficiency, as well as features for sending service reminders and confirming bookings via SMS or email. Customers are notified when technicians are en route, and there's the capability to upload images and documents to jobs, store and add parts, issue digital safety certificates, generate job reports, and pose job-specific questions to engineers, like "Which components were used? Was a boiler sticker applied?"

Cons

It's not the fastest to use, but with continuous improvements, I'm confident it will become more efficient.

“Simple to use

Pros

A strong customer base platform with information readily accessible, ensuring my engineers arrive on time.

Cons

There's not much to complain about, but I wish I could add a landlord address to an already populated address to save the profile.

“Ideal for your Business

Pros

Web-based and intuitive with task sheets available for every assignment.

Cons

I prefer the term "quotation" over "estimate," but everything else is fine.

“Brilliant Plumbing & Heating Software

Pros

I like the 24/7 access from any computer and the ability to pull various reports to track due invoices and pending jobs. Integration with Xero is seamless.

Cons

The cost is something to consider. Although it's valuable software, some items or upgrades can be expensive overall. Still, I feel we would be lost without it.

“Highly recommend

Pros

It's easy to use and fulfills all our requirements. We've barely begun to explore its full potential.

Cons

We experience syncing problems when multiple users access the same details sometimes. It's much easier to use on a PC or MAC.

“Feedback/review

Pros

Commusoft is highly intuitive and serves as the cornerstone of our daily operations.

Cons

The only drawback is not being able to drag photos to other locations.

“Excellent Customer Management Tool

Pros

Although our company has used Commusoft for years, I've only been using it for four months and find it very intuitive. When in doubt, the help section is my first stop as it's great for discovering new ways to streamline processes. If I need further assistance, the Commusoft team responds within hours and is willing to accommodate bespoke requests. I highly recommend this package for similar businesses.

Cons

I haven't used it long enough to find anything I dislike about the software yet.

“Excellent Software Package

Pros

This software is excellent for my daily business operations.

Cons

It would be great if addresses could be linked to other addresses without manually setting up new work addresses in the system.

“Happy Commusoft Customer

Pros

Commusoft is easy to use and meets our business requirements. We've been using it for years and highly recommend it. Their support team is prompt and follows up to ensure issues are resolved. Ongoing improvements and developments are a positive aspect.

Cons

I have no issues at all. The software does everything I need it to do.