Commusoft Reviews

“good product

Pros

We love the integration and having everything in one place.

Cons

Without purchasing the higher package, there's no telephone support, but their email responses are very good.

“Commusoft for Engineers

Pros

Simple to operate, efficient for invoicing, and effective in tracking engineers and costs.

Cons

Storage capacity is limited without an archiving facility.

“Easy To Use

Pros

It's user-friendly for both internal and external employees.

Cons

No significant issues; it can be a bit slow, but that's likely due to our internet speeds.

“Software our Company couldn't be without

Pros

All users, from our office team to engineers, value Commusoft. The history and notes feature saves engineers time, and managing the calendar is simple. The integration with our accounting software is an extra advantage.

Cons

Notifications only delete for one person, not everyone assigned, making the process longer when clearing your own notifications.

“Great software but if you leave your stuffed

Pros

The software offers many excellent features. Once familiar with the menus, productivity improves. As a small business, it was effective for updating and planning engineer jobs. Integration with QuickBooks was seamless.

Cons

When Commusoft was linked to QuickBooks, it doubled every customer. Commusoft fixed it, but I still have many deleted customers. Response to issues was slow without the premium plan. As a small business, I lost my engineer and was a sole trader, but Commusoft wouldn't reduce the charge for one user, so I paid for two. When I decided it wasn't cost-effective, we left Commusoft, and all databases were deleted. Some data files were sent to us in computer data format without detailed customer information. I lost thousands on missed gas certificates since leaving, with no help to recover client data.

“Commusoft has revolutionise the way we work

Pros

Since December 2019, Commusoft has streamlined our office operations with six engineers on various jobs. It has reduced time spent on diary management and invoicing while building comprehensive property histories. No more lost certificates, everything is stored in one place and integrates well with Xero. The training and setup support made the transition during our busiest period smooth. It's worth every penny.

Cons

Some tasks, like sending an invoice, require too many clicks.

“Recommending Commusoft

Pros

It's simple for both office staff and field engineers.

Cons

The cost per office user is too high. Changing the headers is not simple; I can't understand why you can't just upload a logo and enter text for your company address. Uploading a logo only allows the company telephone number to appear on the right of the invoice.