Commusoft Reviews

Pros

Everything our plumbing and heating business needs is in one system. It handles invoicing, emails, estimates and certificates which keeps a lot of our day-to-day work together in one place.

Cons

The extra charges for additional data and storage can add up. Also, on the smaller package, communication is limited to email which isn't ideal when something urgent comes up.

Pros

The diary system in this software is honestly hard to beat. From scheduling appointments to attending visits and finishing off job reports, I haven't seen another platform on the market that covers everything we need this well.

Cons

a phone integration module would make it better.

Pros

It's very simple to use, whether someone has strong IT skills or very little technical knowledge.

Cons

I'd appreciate having a bit more flexibility to customize it further.

Pros

Overall it's a really solid package. The Xero integration makes bookkeeping much simpler, the email support is fast and the system is user-friendly.

Cons

We haven't run into any issues on our side and we've recently upgraded our package.

Pros

After about a year with Commusoft, I can say choosing it was the right call. We looked at a few other systems and even talked to other companies already using it before deciding and I'm really pleased we went ahead with this one.

Cons

It definitely isn't perfect but I'd still rate it at least 4 stars because I honestly can't imagine how we'd manage without it now. The only thing I don't really understand is why telephone support isn't available although to be fair, the email support has been very good.

Pros

Getting started with it is simple and it comes with plenty of features to work with.

Cons

It isn't the most affordable option out there.

Pros

This system has saved me hours of work and is very simple to use. The setup team was incredibly helpful and tailored the system so it does everything we need. Email support is also very fast whenever we have questions. I'd definitely recommend it.

Cons

Our workflow uses plot numbers, addresses and legal completion dates and there aren't specific built-in options for that. Even so, it hasn't really been an issue because the setup team showed me how to work around it.

Pros

It has become a key part of our business. It lets the engineers out on the road upload photos, record payments and add notes and the office team can see all of that straight away.

Cons

Up to this point, I haven't come across anything about this software that I don't like.

Pros

Every job gets sent straight to our electricians so paperwork no longer goes missing. Having photos attached to all jobs is really useful and the system is very simple to use.

Cons

There honestly are not many downsides for me. The only issues I have noticed are that if more than one person has the same name and you have a large list of contacts, you cannot fully see the second name when assigning jobs. Also, there is no way to bulk delete notifications so if too many build up, you cannot clear them out using that option.

Pros

It has made a huge difference to how our business runs. Our engineers stay well organized and always know what's on their schedule. They can log job details and photos on the spot which really helps the office team with invoicing ordering parts and planning future work. The entire workflow, from the first customer phone call through to sending invoices, has become much more simple.

Cons

We're still discovering more ways it can support the business.

Pros

Its flexibility really stands out and it's very simple to use. On top of that, the value per user is excellent.

Cons

There's honestly nothing about this software that I or our users dislike.

Pros

Right from the start it's been very user-friendly. It handles everything I need in one program and it's been saving me hours of office time.

Cons

Honestly I can't think of any real downsides.

Pros

Everything about V4 feels organized from beginning to end. Our engineers out on site have worked with other CRM systems before and they've said this one is the simplest and most simple to use.

Cons

nothing comes to mind because it pretty much covers everything we need.

Pros

Commusoft has been user-friendly and simple to use and the wide range of features has really helped me grow my business. The team behind it is also always improving the software which makes it easier to keep up with what my clients need.

Cons

The only downside is the limited storage space since it runs in the cloud.

Pros

The system is very simple to use, even though we're still getting used to the new version.

Cons

The new version doesn't let us search using only part of a phone number which is frustrating.

Pros

Handling the diary and managing jobs has become much simpler with this software.

Cons

It does take a bit of time to get familiar with it but once you do, everything works well.

Pros

Everything feels very user-friendly, well organized and simple to work with. The simplicity of it is really what makes it stand out.

Cons

I haven't run into any issues so far.

Pros

The diary communication between engineers is really quick which helps keep everyone updated and makes coordination much better during the day.

Cons

One thing that's frustrating is not being able to reverse an accepted quote when a customer changes their mind afterward.

Pros

Since bringing it into the business in 2011, both the desktop and mobile platforms have given us the flexibility to adapt the software around how we work. We can customise data and KPI reports to match our requirements and keep them set up in a way that suits the business. Before Commusoft, we were juggling paper documents along with separate accounting and certification packages just to keep everything running. Since then, the system has made the operation almost completely paperless, with clear visibility for everyone involved. Job management for employees and subcontractors is much more simple, starting from the first customer enquiry right through to completion of the work and live invoicing while engineers are still on site. The built-in customer service reminders are another real advantage, along with instant access to customer information, appliance records, work history and photo images. That saves a lot of time because engineers and office staff can work from the same live updates. We also benefit from live engineer tracking while they are on the way to customers' homes and customers can see this on their smartphones once the engineer accepts the job. That works well for everyone, as customers are not left waiting around unnecessarily, engineers are less likely to be delayed getting access and it adds a safeguarding benefit by showing the engineer's name, photo ID and industry certification details before arrival. Regular uploads of live site images are also very useful when it comes to resolving any potential disputes or discrepancies.

Cons

I really haven't run into any issues that weren't dealt with quickly by the Commusoft support team through their live assistance service.

Pros

Getting started was simple and the team was able to pick up the training within just 1-2 days.

Cons

It's been good overall but a few invoice-related features still need some adjustments.