Granum Reviews

“Just want your money don’t care if you succeed ”

Pros

Fixed cost with estimates

Cons

Tried the lmn software out got sold on it at the business builders expo. On boarding takes awhile with scheduled zoom meetings, have it a try for a couple months spent around 4k maybe more. Didn’t like the software it does not fit the way we operate, it’s a glorified estimating software with a calendar and billing. We use QuickBooks and vehicle trackers with a company apple calendar and it’s more affective plus way cheaper than $700/month. Told them I wanted to cancel after 5 months of use and they told me I was obligated to a 1 year contract. I canceled the payments with American Express and that was that… so I thought 8 months later I’m getting harassed and threatened with collections for not paying. And now they are trying to charge my card 2-4 times per day. Beware if you want to try it I don’t know what they offer now but they will want your money even if you’re not happy with the software.

“frustrating billing and support”

Pros

The platform itself isn't terrible and once you've gone through the training it's fairly simple to use. Other than that I honestly don't have much positive to mention.

Cons

The biggest problems were the cost and customer service. They require you to sign a contract which I didn't see with other companies. I was hesitant to agree but I was talked into it and ended up regretting it after the year was over. Even after my contract ended and I canceled by email with confirmation, I'm still dealing with nearly $800 in fraudulent charges.

“Fantastic onboarding and team alignment”

Pros

Even though we've only been using SingleOps for a short time the onboarding has been outstanding. From the first phone call to figure out whether it was the right fit for our business to the hands-on training sessions, the whole process has been really well handled. I especially appreciated how clear she was about expectations during every meeting and she always followed up with an email that recapped what we covered and included helpful links in case I needed extra support. She also gave me "homework" before the next session which was honestly very useful. It has really helped improve our overall operations and communication between the office, estimators and crew. I also love that most of us can access the same job and client information all in one place instead of jumping between several different apps.

Cons

Only downside for me is that the overall interface feels a little busy and overwhelming at times although I'm gradually getting more comfortable with it. I also wish there were a better report available for tracking employee time for the bookkeeper.

“helpful onboarding and organization”

Pros

From the start the one-on-one onboarding and follow-up were really helpful. The system does an excellent job of storing information and keeping everything well organized.

Cons

A few features could still be updated to feel more user-friendly but the team seems to be consistently improving the platform and working to make it as good as possible.

“Costly quickbooks sync nightmare”

Pros

Honestly there's nothing about this program that works in its favor for me. It's far too expensive for software I can't even use because it refuses to sync with QuickBooks.

Cons

From the beginning it has been nothing but trouble when it comes to syncing with QuickBooks. I've been working with the support team for at least six months and the exact same issue keeps coming back. At this point, I can't even use the software at all. To make things worse, my subscription auto-renewed at the end of June and SingleOps refuses to cancel it until 2026. So I'm basically paying every month for a proverbial paperweight.

“awful support and insulting pricing”

Pros

Back when I first signed up with SingleOps more than five years ago, it worked really well. But over the past two years, customer service started slipping and in the last year it got much worse. It's become nearly impossible to reach an actual person and you have to dig around just to find a phone number.

Cons

Pricing was fair at the beginning but then it climbed to over $300 a month. I dealt with that increase but two months ago it jumped again to $450. I followed the process and sent a message and the reply I got by email was that she had reviewed my invoices and said, "Lucky you!!!" because I had apparently been getting a 30% discount before and now I wasn't. That response felt really insulting. When I said to cancel, she told me I still had to give 60 days' notice. Lucky me, right? Some customer service.

“Quickbooks sync is a mess”

Pros

At least the customer support team is helpful when they're actually able to assist.

Cons

The QuickBooks communication and syncing is worst and recurring invoices are not truly automated.. they get generated but you still have to send them manually. You also can't make a standalone invoice since everything has to start as an estimate and then be converted into an invoice. On top of that, the dashboard isn't useful at all. It shows things like how many emails were sent which doesn't matter when I really need to see unpaid invoices and the status of estimates.

“quick access and simple updates”

Pros

Everything is laid out in a very user-friendly way, with most tools and options only a few clicks away. It's fast to locate what you need and updating files or making changes doesn't take much effort at all.

Cons

One thing that gets frustrating is the search behavior. After I enter a keyword and open one of the results, going back to the search often clears out the term I originally used, or it sends me back to the top of a results page with 100 items. That makes it annoying to pick up where I left off.

“Thorough onboarding”

Pros

The onboarding felt very detailed and professional. The platform seemed a little intimidating at first but as we've spent more time with it, it's become clearer and we've really started to see the value it offers.

Cons

Because the system is so powerful.. which is actually one of the reasons we picked it.. there's definitely a bigger learning curve. Our previous software was simpler and appeared to handle more of the setup for us especially with things like connecting QuickBooks and the payment processor although I'm not convinced that was actually better. SingleOps gives you more flexibility but that also means there's more to learn and understand.

“Simple scheduling and proposals”

Pros

Scheduling work and getting proposals and projects set up is simple.

Cons

There's a bit of a learning curve at first and it can feel overwhelming but the training and videos they provide really help make the process easier to manage.

“Customizable platform”

Pros

The platform is simple to use, feels simple and can be customized to match our specific needs.

Cons

The only downside was that some of our data didn't transfer from the old system exactly the way we expected.

“helpful team, fast support”

Pros

Working with the team has been a really positive experience. She is always helpful with anything I need taken care of and has truly been a valuable asset to SingleOps.

Cons

Honestly I have no complaints. The team is always quick to help me right away whenever I need assistance.

“Responsive support every time!”

Pros

Any time we run into a question or can't quite figure something out, the SingleOps team is quick to step in and help. Our senior customer advocate is especially responsive and friendly and the support we get overall has been consistently reliable.

Cons

At times it can be difficult to understand how to pull reports for certain measurables.

“fantastic team and onboarding”

Pros

Customer service has been outstanding. Since I'm new to the program, my onboarding specialist and the rest of the team have been incredibly helpful. She really knows the system inside and out.

Cons

As a small business the platform offers far more than I'll probably end up using. That said as I keep learning the program, I can already tell I'll be using more of it than I originally expected.

“affordable fit for small business”

Pros

SingleOps is simple, budget-friendly and still does a thorough job covering what I need as a small business owner.

Cons

I'd really like to see the invoice design improved. Some other platforms offer a legal-size format with a tear-off section which makes it easier for customers to mail in a check payment while still keeping a copy of the invoice for their records. The notes section could also be better designed.

“proactive customer team every time”

Pros

Their support team has been excellent. I get a quick response whenever I reach out and if they don't have an answer right away, they always follow up with me afterward.

Cons

It would be helpful to have the automated text messaging options added.

“everything within a few clicks :)”

Pros

Everything I need to get through the workday is only a few clicks away which makes the platform really convenient to use throughout the day.

Cons

I'm not a fan that some screens look too similar to the previous ones so it can be a little harder to visually tell when you've switched over.

“Helpful hub for team communication”

Pros

Having one central place to communicate with the team and share updates with clients has been really helpful.

Cons

The interface can feel a bit clunky and each step from lead to approval looks very similar so it is sometimes hard to tell which stage you are viewing. Since we are still early in the process, that may improve once we get more familiar with the system.

“clean platform that manages everything!”

Pros

Using SingleOps has been really simple. The platform feels clean, comfortable to work in and it does a lot in one place which helps organize our workflow.

Cons

We've had a little trouble with the request-a-quote portal.

“scaling with singleops”

Pros

After searching for years for a platform that could truly help our landscape design and build company grow, we finally came across SingleOps. We wanted something that could support scaling the business while putting in place the kinds of processes and systems we had already developed internally and this has been the closest fit we've seen. The SingleOps team has been incredible throughout the process. Their patience, attention to detail, follow-through and genuine passion have made a big difference as we transition our business into the software.

Cons

One limitation for us is around our highly detailed in-house installation estimating process. Because of how we structure estimates and the amount of detail we include for every line item, it's hard to picture moving that full layer into SingleOps for our larger design and build projects right now. That said it still feels like something we may be able to explore down the road.