Housecall Pro Software Reviews

“Pricing automation and fast texts”

Pros

I really appreciate how many options you can build into it and the pricing updates automatically based on the services being selected. That automatic calculation is a huge help. It also sends text notifications quickly which I really love.

Cons

With so many options available, people can get a little confused at times when choosing. Also, blocking out hours in the schedule is not as simple as it is in some other systems.

“Covers everything i need”

Pros

Having everything in one place has been a big plus. I can block off availability, add pricing and enter all the details without jumping between different tools. It really covers everything I need in one system.

Cons

Choosing and setting up services can feel a little confusing at times. That said part of that probably depends on how each business is structured and what services they offer.

“Customer communication feels more natural”

Pros

Talking with customers feels more natural because the questions follow a good flow. It's also convenient to have service packages and pricing laid out in a way that can be added without much effort.

Cons

Updating information in Housecall Pro has been frustrating. When a customer calls to change their details, the system often switches back to the previous address. Since we try to avoid creating duplicate customer profiles, that ends up causing issues.

“Automated customer touchpoints rock”

Pros

Under normal day-to-day operations, nobody on my team really needs to step in besides the service tech when dealing with the customer. The system automatically sends customers four touchpoints before the rep even gets to their home which has been fantastic.

Cons

I'm still pretty new to using it but at this point I honestly haven't come across anything I dislike. And based on how it's been going, I'm not really expecting to find much to complain about either.

“Really happy with it”

Pros

Using this project has been a really positive experience and it actually worked as expected.

Cons

There were a few moments when it glitched but the issues didn't last long.

“scheduling without the paperwork”

Pros

Scheduling jobs is simple, there's no paperwork to deal with and it also does a good job of keeping track of employees.

Cons

I honestly haven't come across anything that bothers me.

“Practical system with tidy interface”

Pros

Getting around the interface is simple and even though the service is only offered in English, it's still simple to launch a full scan of the files on your computer.

Cons

The system works well overall and I really don't have any complaints about it. It feels practical and reliable to use.

“Highly organized system”

Pros

Everything feels really well organized and that's made day-to-day work a whole lot more easy for me.

Cons

I honestly don't have any complaints. I think the tool is excellent.

“Budget friendly option”

Pros

House Call has been a budget-friendly option and that's something I've really appreciated as a user.

Cons

customization is limited in certain areas which can be a bit frustrating.

“fast and user-friendly”

Pros

It is fast and the whole system feels very user-friendly. I'm not very tech-savvy but it was still simple for me to use.

Cons

I honestly haven't come across anything that needs improvement. It's very simple to use, even for someone who isn't very comfortable with computers.

“Good service”

Pros

Not complicated to setup and using it day to day has been simple. The customer service has also been good and the pricing works well for a one-person operation. I also really appreciate the postcard marketing feature.

Cons

If you're just launching a business, the price might feel a bit high for the level of service included. That stands out even more when similar services can be found on other sites for free.

“Convenient dashboard”

Pros

Having everything run through a single dashboard makes the platform very convenient to use and keeps operations simple.

Cons

It still doesn't integrate with bidding software.

“Mobile-friendly design”

Pros

Right away, the mobile-friendly design makes this app a pleasure to use. Navigation is very user-friendly and I can schedule a job from the mobile app in just a few seconds. The customer service team has also been excellent whenever I've needed help. Compared with the other apps I've tried, this one performs better overall.

Cons

Even though the app has been excellent overall, there are still a few features missing. It would be helpful to have separate terms for estimates and invoices, the option to label an estimate as a proposal or contract and the ability to set customer billing terms and due dates.

“Top software”

Pros

After 50 years of working with different software programs, this one stands out as the best I've used. Keep up the excellent work.

Cons

One thing that would really help is being able to send invoice details by text. I'd love the option to copy the invoice and paste it into a text message especially since I work with a lot of out-of-town customers who won't provide an email address.

“Daily issues and poor support”

Pros

The marketing tools and customer communication before and during a job are helpful.

Cons

After more than a year of using it, I can say this software really only works well for scheduling appointments. Beyond that, it has been a poor fit especially if you use QuickBooks Online because the two do not work well together at all. Getting support is frustrating since straight answers are hard to get and calling the company is basically not an option. I run into problems every day, including missing information, customers that are hard to locate and duplicate customer records when exporting to QBO. On top of that, the desktop version does not match the phone app which makes using it even more frustrating. Dealing with it has become a daily struggle and the problems just keep piling up.

“full-featured app”

Pros

The automated marketing tools, the full-featured app and the excellent customer service have been the biggest highlights for me.

Cons

There really isn't much to complain about. If I had to point to one thing, the scheduler feels like it could be a little more organized. It can become somewhat complex when entering multiple jobs or estimates.

“Our go-to system”

Pros

Across both the office and the field team, this program has become our go-to system. The technicians really appreciate how well it connects with their phones which lets them invoice customers, update a work order on the spot and email the client within seconds. They can also take payment right there and customers have been very happy with that convenience.

Cons

At times, updates or changes get made without any notice.

“Record keeping made simple”

Pros

Its easy to understand and it makes keeping records incredibly convenient.

Cons

A few features are only available when accessing it from a computer.

“Excellent fit for field operations”

Pros

Managing several vehicles for a field service business takes a lot and this app covers nearly everything we need. It really gives us a lot of value for the money and I can't help but be a big supporter of it.

Cons

One thing that would make it even better is adding an API option for our IT department.

“Regular updates and outstanding customer care”

Pros

Across all the locations we manage, HC PRO's dispatching has been the standout feature for our crews. It takes a lot of pressure off the call center and makes coordinating jobs much more manageable. The customer support has also been outstanding. Chris and the rest of the team use Intercom.io which I really appreciate as someone who works with software myself. It makes communication very effective and I especially value that it can even email customers if they leave the page, along with keeping a full transcript. On top of that, they roll out updates regularly and include screenshots which makes it simple to pass those changes along to the rest of our team.

Cons

There still aren't enough integrations available although the team seems to be putting a lot of effort into adding more.