Housecall Pro Software Reviews

“Online scheduling that delivers!”

Pros

I switched to this software mainly because I needed online scheduling and that feature has worked really well for me. It was a priority from the start and it has been effective.

Cons

There are a lot of useful tools included. It works as a full contact management platform, with invoicing, scheduling and client tracking all built in.

“Excellent value for money”

Pros

Considering the price, it comes with a lot of useful features. The customer support has been excellent and I've never had to wait more than a few minutes to get help. I also haven't run into many system problems, bugs or coding-related issues. Scheduling clients is simple and handling invoices and payments is very convenient. As a small business, quick payment processing matters a lot so the same-day payment transfers are a huge plus. It also includes several security features for logins and other account protection.

Cons

Some extra functionality costs more especially things like price books, CRM features and using the camera for job site photos.

“top-notch customer service :)”

Pros

The support team has been really reliable. The training was solid and anytime I had a question, I was able to get an answer quickly. Having scheduling and payment processing together in one system is a big advantage for me since I don't have time to bounce between different apps while working in the field.

Cons

The biggest downside is the price since it costs a bit more to get started with than some other software options. I've used it before with another company and have also worked with a different platform for my own business. I definitely prefer Housecall Pro but at the moment it just isn't quite in my budget.

“Limited reporting functionality”

Pros

It is pretty simple to use and it doesn't take much training to get someone comfortable with the system. Scheduling is simple, customer information is quick to pull up and reports are readily available when needed.

Cons

Reporting is where it falls a bit short. While it's easy enough to generate reports, pulling the exact data you need can be frustrating. I usually have to export everything into Excel and spend extra time sorting and filtering to get the details I'm actually looking for.

“love the ability to message customers directly”

Pros

Being able to message customers directly has been really useful and the invoicing feature makes it convenient to collect deposits and payments from them as well.

Cons

The pricing runs a little high compared to other software and they also charge extra for just about every add-on feature.

“Friendly interface”

Pros

Right from the start the interface felt very user-friendly. It included a lot of the features we were originally looking for and using the system was simple overall.

Cons

It didn't offer quite enough customization for the way our business operates. On top of that, customer service declined over time and features we had gotten used to either started disappearing or came with added charges.

“well-structured interface”

Pros

The interface is simple and well organized which helps service providers handle scheduling and customer details efficiently.

Cons

A few users note that the pricing may feel a little expensive for smaller businesses although the overall value can still make the cost worthwhile.

“Unreachable support and broken promises”

Pros

One thing they stay on top of is contacting you when they want to sell you the newest product but when an actual problem comes up, getting ahold of anyone is a different story.

Cons

I was promised a $100 gift card for joining a Zoom call and I did everything asked of me. I even bought a plan for the second time. Still, I never received the gift card and every department kept telling me someone would get back to me that week. That was two months ago and nothing has happened.

“Responsive team”

Pros

It has been a big help for our office and has simplified a lot of our day-to-day work. We rely on it for billing, scheduling, vehicle tracking and keeping up with customer information. The customer support team is responsive and helpful and it offers solid value for the price.

Cons

At times new features get rolled out without much notice which can create a bit of a learning curve when buttons or tools get moved around.

“Too complex”

Pros

Honestly it's hard for me to point to many positives because the system never felt very user-friendly. I struggled quite a bit trying to get used to how it worked and overall it just wasn't something I enjoyed using.

Cons

Getting everything set up was frustrating. At the time, the program had limited options and it definitely wasn't something you could set up quickly and start using right away.

“Amazing bulk messaging feature”

Pros

Getting to customer profiles is quick and pulling reports across multiple jobs is really helpful. The bulk messaging feature is also a big plus when I need to reach a lot of customers at once.

Cons

It feels a bit restrictive when it comes to building custom reports and it would be even better if commissions were calculated automatically instead of needing that as an added feature.

“centralized solution”

Pros

Having everything in one place was a big plus for me with this software. It let me handle scheduling, payments and the rest of the features without any hassle.

Cons

I do wish there were more options to customize some of the templates built into the software. The performance can also be inconsistent since the speed feels hit or miss at times.

“Simple to schedule jobs”

Pros

Scheduling jobs for the team is simple, the invoice history is well organized and syncing invoices with QuickBooks is very useful. It's also really good for collecting and keeping client home details in one place.

Cons

There's no way to set custom schedules for each staff member based on their individual availability. It also doesn't let you manage holiday scheduling or related time-off settings properly.

“love the private notes section”

Pros

The red outline on unpaid invoices is really helpful and makes them stand out right away. Scheduling appointments is simple and the private notes section was a feature I really appreciated.

Cons

I can't shorten calls directly by dragging them on the schedule without having to reschedule the appointment.

“Built for service businesses”

Pros

It's tailored really well for service-based industries and the app works very well.

Cons

The pricing is on the expensive side and based on what a lot of reviews mention, support doesn't seem very helpful after you sign up.

“Transparent communication!”

Pros

Putting together estimates is simple and it keeps communication fully transparent with both the team and the customer.

Cons

I honestly don't have any complaints about this software.

“Fantastic for office and field”

Pros

The platform is very user-friendly for both the management team and technicians which makes day-to-day work much more manageable.

Cons

It works really well on mobile devices too, without leaving out any of the features so nothing feels limited when using it on the go.

“tons of useful options!!”

Pros

Using it has been really simple and there are plenty of options to work with. It also keeps adding what feels like an endless stream of new features and items which makes the platform even better over time.

Cons

Honestly I've been happy with all of it. I really don't have any negatives to point out about the program.

“Service-focused tool with handy sms updates”

Pros

The platform really centers on service work and the SMS communication with customers is a big plus. It helps keep clients informed and makes routine interactions much more convenient.

Cons

It falls short when it comes to management beyond service calls and the growth on that side feels limited. The lack of API integrations is also a downside if you need it to connect with other tools.

“Convenient time tracking”

Pros

Clocking into jobs and tracking hours is incredibly simple and convenient.

Cons

There are occasional bugs when pausing time at a lot.