Housecall Pro Software Reviews

“Housecall is awesome

Pros

So far, things have been pretty good. The customer support is top-notch.

Cons

No Purchase Orders (P.O.'s) allowed here! This system does not support or facilitate the use of purchase orders in any capacity, which is quite limiting for businesses that rely on P.O.'s for their operations.

“Compared to other applications, this is really the best application.

Pros

Perfect for new businesses looking to go paperless. I've never come across such an inventive application before. I suggest it to everyone; I'm sure anyone who uses this app won't be disappointed. It's the best option.

Cons

HCP is focusing more on marketing now, shifting from serving professional clients to targeting warranty companies. There's no effective way to search for jobs and clients using keywords on the main page, a feature commonly found on Google platforms. My main issue: Emails sent to clients go through HCP without giving pros copies of what's been sent. This lack of traceability compliance means jobs can be edited after client billing, with no way for our office to verify what clients have received since HCP can't retrieve it after 7 days.

“Service Delivery

Pros

My patient appointment keeping has really increased by about 20 percent compared to the last two years, which has helped me improve my time management.

Cons

Understanding how to use the plumbing option has been quite challenging for me.

“3 months in

Pros

Thorough and Simple to implement. Our staff appreciates being able to view the schedule and log their daily hours for payroll.

Cons

The interface with QuickBooks can be quirky depending on the customer's payment method.

“Great management system!

Pros

One of the most efficiently running FSM systems available.

Cons

Their merchant services partnership feels a bit like a scam, but most all-in-one systems are like that.

“Review of Housecall Pro

Pros

Housecall Pro integrates successfully with our QuickBooks Platform, allowing us to manage customer communication regarding payments, invoicing, and scheduling.

Cons

The least likable feature is its lack of ability to add customizable options for invoicing and reporting needs.

“Excellent billing app

Pros

It's very simple to use with an intuitive design. It's user-friendly from the start and is quick and easy for new employees to pick up. One of the best aspects is the customer support. It's excellent. They always resolve issues, even if it means researching and getting back to me the next day (and they do).

Cons

I'd like to see more integrations, and it's frustrating that you can't see the employee's time tracking.

“THe Best of them Yet.

Pros

What I love most about this fantastic app is how it removes the stress of handling tasks like payments and scheduling. I really appreciate how it all works together for me.

Cons

I've only recently started using this app, so I haven't encountered any technical issues or difficulties yet. Wish me luck.

“The Consolidated Payment Solution.

Pros

Housecall Pro has outstanding billing processes that ensure accountability.

Cons

Housecall Pro is excellent and effective in managing payments.

“Credit Card Disputes Won but money being withheld

Pros

At this point, nothing. I dislike any company or person holding onto money that belongs to me.

Cons

After winning credit card disputes, Housecall Pro decided to withhold depositing my funds, which total over $4,000. They are withholding my money and wouldn't provide a reason when I started recording the call. They told me to contact their legal department. Funny thing is, they record all calls. Best to find a company that actually wants you to succeed.

“Super friendly and helpful

Pros

The team is amazing and provides a thorough yet efficient demo, then impressed me with how simple and smooth, the software is while addressing numerous needs in the cleaning industry.

Cons

So far, the only thing I don't like is that I didn't hear about it sooner!

“Housecall Pro is the best for service contractors

Pros

The appointment reminders and automatic client communication ensured we maintained clear and consistent interaction during jobs. I loved that when a tech was on their way to the next job, they could click a button to notify the client with an updated ETA.

Cons

The automatic invoice reminders caused some issues for our clients. We worked with real estate transactions that got paid once the house went to closing. The agents I worked with received a lot of reminder emails, and it was difficult to configure the settings for automatic invoice reminders.

“Should have stayed with Quickbooks

Pros

Nothing; the whole experience has been terrible. I was promised a lot and received very little.

Cons

After all this mess, I should have just stayed with QuickBooks. Now I'm stuck with Housecall.

“Do Not Use

Pros

Nothing at all; they lack professionalism, and their customer support is awful.

Cons

Everything. I did not like them at all. 0% rating.

“Housecall Pro has made managing my home service business so much easier!

Pros

The scheduling and invoicing features are a real game-changer for me.

Cons

I wish the mobile app had more customization options for my business needs.

“Good, Bad & Ugly

Pros

For the most part, the core program is excellent. Jobs, estimates, scheduling, etc. However...

Cons

The payroll is so full of bugs it needs several cans of Raid to handle them. The whole money section is a mess. I can't get it under control at all. And the reports leave a lot to be desired as well. Frustrated...

“Not The Best For The Price

Pros

Its intuitive design and layout are easy on the eyes and quite self-explanatory.

Cons

I got spammed with phone calls from a salesman every day until I subscribed to their service.

“amazing

Pros

The fee is very reasonable, offering great value for the money.

Cons

The chat bubble option is just there for looks. They take forever to assist, if at all.

“housecall pro review

Pros

What makes Housecall Pro stand out is its customer management features with invoicing, scheduling, and service dates and times.

Cons

There are times when the app would freeze up, preventing me from getting valuable customer information.

“House call Pro use

Pros

Housecall Pro stands out as a powerful business management solution for home service professionals.

Cons

However, users might find the cost relatively high depending on their business needs.