Launch27 Reviews

“lags behind bigger competitors

Pros

The ongoing updates and enhancements they roll out consistently have been really impressive over time.

Cons

Bigger competitors have developed similar tools with more powerful feature sets that work better for larger organizations.

“Simplified our operations

Pros

Running my service business has become much more manageable with this platform.

Cons

The app tends to be pretty buggy though they're always making improvements.

“affordable option

Pros

I really like how simple it is to handle bookings online and process payments. Having all customer information in one centralized database makes everything so much more efficient. The customer service team is brilliant and the monthly subscription cost is pretty reasonable compared to other options out there.

Cons

I found myself getting lost in certain sections though that's probably more on me since I'm not the most tech-savvy person around.

“customizable according to your brand

Pros

The booking form is really solid and yet keeps things simple. Love how customizable it is to match your brand perfectly. Accepting payments becomes super easy and the pricing configurations let you handle jobs in different ways. Being able to pay vendors and teams either by percentage or hourly is a nice touch. What really impressed me is how it comes loaded with tons of pre-made emails so you're basically ready to roll right from the start with minimal setup.

Cons

There's a slight learning curve when getting started but honestly that's about the only downside I can think of. The support team is great though so you're never really stuck for long.

“easy to set up bookings

Pros

Setting up online booking for our residential cleaning business has been so easy with this platform. Clients can easily schedule appointments and the whole system just works smoothly.

Cons

Nothing to complain about.

“easy desktop setup but mobile app is unstable

Pros

So easy to get started with. Everything worked right away without any configuration headaches.

Cons

The mobile app keeps crashing on me though I have to say the desktop version works pretty well.

“essential for my business

Pros

I can't imagine running my cleaning business without this automation tool. It's completely transformed how I manage operations and has become absolutely essential for my day-to-day workflow.

Cons

I wish there was a way to view previous appointments by month. That would make finding older records much easier.

“No more paperwork

Pros

This has completely simplified my daily workflow. I've ditched all the paperwork and clients really appreciate being able to modify their own appointments.

Cons

The mobile app makes it really difficult to edit emails before sending them out to customers.

“Needs geofencing feature

Pros

The booking feature has been a game-changer for keeping our operations efficient. It's become essential for maintaining our lean business model.

Cons

Lack of geofencing really frustrated me and made management much more challenging.

“Responsive team

Pros

I appreciate how quickly their customer support gets back to me when I need help. The team is constantly working on improvements and updates which shows they're committed to making the platform better. Once you spend some time learning the system, it becomes pretty simple. Plus the admin team sends out regular emails with helpful tips and success strategies that are actually relevant to what I'm doing.

Cons

There are way too many broken or half-finished features that just don't work properly. When my team really needs something fixed we get sent to some website with hundreds of other requests where we basically have to hope for the best. Also way too expensive.

“amazing automation features

Pros

The automation features alone made switching worthwhile. Automates things like follow-up emails and reminders that we used to handle manually. Now we can actually focus on growing our business instead of just keeping up with daily tasks. What I really enjoy is how they're constantly rolling out improvements and new features, plus they make sure we're getting the most out of everything available. Customer support responds quickly and they genuinely want to hear our feedback and ideas.

Cons

The referral engine could use some work and I'd love to see more features in the email offerings though I've been told that's already in development. Other than that, I don't really have any major complaints.

“checks all boxes

Pros

It covers all the bases from scheduling appointments to letting clients book through their own form, plus handling payments for services. It's got everything I need in one place.

Cons

Occasional maintenance downtime though it's rarely a problem for me.

“Designed for housekeeping companies

Pros

The booking form is awesome and I really like the user interface. The extra tips and tricks for building a local service business online are helpful too.

Cons

Sometimes I feel like an afterthought since they originally focused on housekeeping companies. Even though laundry services were listed as compatible when I signed up, most new features seem designed for their main user base of house cleaners. It makes me feel undervalued as a customer and I'm currently searching for software that will actually grow alongside my laundry valet business rather than leaving me behind.

“Satisfied with my decision

Pros

I made the switch from another CRM because I wasn't happy with where it was heading. The old system required so much manual work, tons of clicking between different programs and windows that was literally giving me carpal tunnel. Processing payments through Authorize.net was especially tedious. A friend kept telling me about all the automation features here like worker and client portals, online booking and scheduling tools. I'm really glad he convinced me to make the change. What makes this platform so effective is how everything connects. House cleaners can check their schedules independently and update their availability without me having to manage every detail. The L27 auto authorization and charging features save me hours each week. Having both customers and cleaners logged into the system keeps everyone informed and accountable. The whole workflow just runs smoother when everyone can participate online instead of relying on phone calls and manual updates.

Cons

The online booking feature feels pretty fresh and I think it'll need some time before customers really trust booking appointments this way. Would be great if they offered marketing workshops to help us promote this feature better. I'm really eager to use online booking more but need guidance on getting customers comfortable with it.

“So many useful features

Pros

The calendaring and notification system for clients is amazing plus the booking form and analytics are very useful. What really stands out is how the booking form syncs with our staff calendar.

Cons

I really wish it had staff assignment capabilities based on geographic locations and other parameters. I think this feature is in development but no other software offers it yet and its badly needed in our industry.

“Top-notch customer service

Pros

In our experience it has been very user-friendly. I've honestly never experienced customer service this good. This platform covers all my scheduling needs perfectly.

Cons

Nothing really bothers me about it. Maybe expanding the API options would be nice but that's pretty minor.

“Useful gmail calendar integration

Pros

Love how customers can book appointments online and handle credit card payments when necessary. The Gmail calendar integration is perfect and I can forward everything directly to my team members.

Cons

I wish there was a way to handle team payments directly through the platform.

“Uncomplicated set up

Pros

It was not hard to set up and whenever I hit a snag their support team jumped in to help right away. I'm constantly impressed by the monthly updates that keep improving functionality. My latest favorite addition has to be the one-click credit card charging feature. Would definitely recommend this scheduling platform to others.

Cons

There isn't much I can complain about. If I had to suggest one thing, it would be improving the monthly view feature.

“exceeded my expectations

Pros

It is so simple to handle. The interface feels really user-friendly and doesn't require much effort to get used to.

Cons

I can't think of anything negative to say right now. Everything has gone beyond what I expected.

“Good experience of 1 year

Pros

I've been working with this system for more than a year now and it's really helped automate my operations. The support team is wonderful and always ready to help when I need them.

Cons

Can't really find any major issues with it.