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Overview
Protean software streamlines field service operations, freeing up valuable time and increasing engineer productivity. While some users may need initial training to adapt to the platform, its robust functionality and intuitive tools for job management and mobile access make it a compelling choice for effective team management.
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Starting Price
Custom
Protean Specifications
- Scheduling & Dispatching
- Mobile Access
- Customer Management
- Inventory Management
What Is Protean?
Protean is a field service management system that empowers businesses to improve cash flow and eliminate paperwork by digitizing their entire workflow. It offers several features, including job management tools and a robust mobile engineer app, enabling organizations to improve efficiency and increase productivity. The platform manages every aspect of a service business to ensure superior customer satisfaction.
Protean Pricing
The vendor offers the following Protean pricing plans:
- Protean FSM (Hosted) – £60.00/month/user for Mobile and £90.00/month/user for Back Office
- Protean FSM (Self-Hosted) – £60.00/month/user for Mobile and Back Office each
Disclaimer: The pricing is subject to change.
Protean Integrations
The platform offers the following third-party integrations:
- SAP
- Pegasus Opera
- Sage 200
- Xero Accounting Solution
- QuickBooks
- Sage 50 and 200
Who Is Protean For?
Protean software is ideal for several industries and sectors, including:
- Electrical engineering
- Medical equipment
- Catering equipment
- Plumbing
- Gardening
- Facilities management
- Radio and telecom
Is Protean Right For You?
If you are looking for a leading field service management solution, then Protean might be a good choice. It provides real-time access to crucial workforce and contract information, ensuring you can make informed business decisions anytime, anywhere. By adopting this comprehensive platform, businesses can transform their operations and enhance customer satisfaction, making it a compelling choice for service-based organizations of any size.
Still have doubts whether Protean is the right fit for you? Contact our customer support team at (661) 384-7070, who will clear up all your concerns to help you make an informed decision.
Protean Features
Planner Map
Protean features a planner map tool that enables businesses to manage their entire field team from a single, centralized platform. It provides a visual interface with drag-and-drop functionality. It integrates with Google Maps, empowering dispatchers to efficiently allocate jobs based on the engineer's location and optimize routes in real-time.
Service Agreements
This functionality simplifies the creation and administration of customer service agreements, which is vital for profitability and compliance. It automates recurring billing, allows for the easy customization of contracts to match specific working practices, and helps reduce the time and administrative burden associated with contract administration.
Customer Web Portal
The platform enhances client satisfaction by providing a centralized and secure online hub for essential information. Clients can access invoices, view complete service histories, and retrieve reports and documentation, empowering them with self-service capabilities. It simplifies the customer experience and improves communication.
Equipment Register
The system provides a unified repository to store unlimited information about equipment makes, models, and complete service histories. By centralizing data and attaching documents such as technical manuals, this tool gives businesses full control over equipment lifecycles, reducing time spent on manual searches and gaining a clearer overview of assets.
Parts Control
Protean software is designed to give businesses a comprehensive overview of their inventory and improve cash flow management. It enables easy tracking of parts by serial number to simplify warranty control and accommodates multiple pricing options, including customer-specific rates.
Pros And Cons of Protean
Pros
Increases engineer productivity
Offers intuitive mobile tools
Centralizes essential field data
Cons
Some features might be challenging
Support gaps slow problem-solving
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Frequently Asked Questions
Does Protean offer an API?
Yes, it offers an API.
What types of pricing plans does Protean offer?
The software offers the following pricing plans: Protean FSM – Hosted (£90.00/month/user for Back Office and £60.00 for Mobile) and Protean FSM – Self-hosted (£60.00/month/user for Back Office and Mobile each)
What language does Protean support?
It supports the English language.
What level of support does Protean offer?
It offers a knowledge base and phone support options.
What other apps does Protean integrate with?
It integrates with Sage 50, QuickBooks, Pegasus Opera, SAP, Sage 50 and 200, and Xero Accounting software.
Does Protean have a mobile app?
Yes, the software has a mobile app available for Android and iOS devices.
Who are the typical users of Protean?
Typical uses of Protean include professionals working in medical equipment, radio and telecom, electrical engineering, plumbing, facilities management, catering equipment, and gardening sectors.