Service Autopilot Reviews

“Poor customer service

Pros

I really appreciate the Dispatch board and the scheduling tools. They make it easy for me to keep my clients informed with current, accurate information.

Cons

I find Service Autopilot's customer support disappointing. It seems under-resourced and I often struggle to reach an agent. Phone lines take a long time and on several occasions I had to wait for a callback.

“Service has gone downhill

Pros

I like that it provides automations and all the essential features I count on.

Cons

Around two years ago the company got sold to a credit card firm and I've been uneasy about what that means. The service has really gone downhill. It takes forever to get any issue fixed. They only want to respond via email and the replies are always incomplete. A report we�ve been using for years stopped working six months ago and they still haven�t done anything about it.

“Keeps getting pricier

Pros

For my everyday work, I rely on it to handle production management and sales tasks.

Cons

I've noticed the prices keep rising while I don't see any improvement in the service quality. It is not scalable as well.

“Not what I expected at all

Pros

I got this recommendation from friends in the industry and I thought it was worth a try.

Cons

It's really frustrating that they are not available for Canadian users with QuickBooks Online.

“Love the bulk invoicing feature

Pros

The automated invoicing is a game-changer. I can invoice everything with just one click, which makes my life so much easier.

Cons

I've had some syncing difficulties, like having to duplicate invoices just to reconcile with my accounting software.

“Fairly good experience

Pros

The routing board is incredibly helpful for managing my routes. It really makes organizing everything easy!

Cons

The loading speeds are slow and there are bugs. Managing large projects has also been a real struggle.

“Great choice for SA users

Pros

The ease of use and efficiency really impress me. It's super easy to use and it saves me a ton of time!

Cons

It's easy to bid on maintenance projects but when it comes to construction, it gets a lot harder.

“Wouldn't recommend at all

Pros

Honestly, I can't say anything good about them. They were horrible!

Cons

THEY WERE HORRIBLE! It's been so difficult to get in touch with anyone, especially when I wanted to cancel. I've been trying for over three months now and they're still charging my card. I can't get through to anyone and it's absolutely ridiculous!

“Service could be better

Pros

The way automations and forms are integrated really helps save some money. It's super convenient.

Cons

QuickBooks Online integration didn't work well at all, which led to billing issues. The company was bought by a credit card processor, so now I don't even have a choice of processor. This means my rates keep going up. The company's focus shifted and the customer service just keeps getting worse. I've been on hold for over 40 minutes multiple times. When they do respond, they don't always address the problem, and their answers are unclear. I've been waiting months for a resolution on an issue, and the software just keeps getting buggier with every update. There are only a few reps who really know what they're doing, and they're often delayed in responding. This poor management has caused issues for other businesses too. I really can't recommend this software anymore especially with the price hikes.

“Avoid this one, seriously

Pros

There are a lot of extra features but the way they advertise the software doesn't really match how it works in practice.

Cons

None of the bells and whistles work like they should. Customer service is terrible, I can't get a call back. The mobile app is useless; I can't even view estimates from the field and I can't see other contacts out there. The form capabilities look outdated and they created a new form section that only works on the new app, which is honestly the worst application I've seen for field service software. Every update seems to create more glitches and I don't see any real upgrades.

“Been with SA for a lot of years

Pros

It is fantastic! It keeps everything running smoothly, and I can rely on it for daily operations.

Cons

I found it pretty complex and I had to study it to really get good at using it.

“Good product

Pros

We're really liking the automation feature. It's saving us time, and it only takes 21 days to close, pretty neat!

Cons

I've been really disappointed by the speed of the development team lately and the customer service is no better.

“Overall amazing prodcut

Pros

I really enjoy the CRM side of things, especially how it pairs with the marketing and reporting functions. It makes managing everything easier.

Cons

One of the biggest issues for me is that we can't job cost since there's no way to track the actual materials used.

“Don't sign up, it's not worth it

Pros

Signing up online was very easy. We tried the software out for a few months and didn't really have any complaints about it. In the end, though, we decided to cancel the subscription because it just wasn't the right fit for our company at that time.

Cons

Cancelling was such a problem for me. There's no way to end the subscription through the app or online, you have to call customer service. And just so you know, the "click-to-subscribe, call-to-cancel" subscription model is actually illegal according to the FTC.

“Go for something else

Pros

The software does a great job with routing and dispatching. It makes organizing logistics a lot simpler.

Cons

The payment processing, client portal, accounting, customer service and IT departments have all been a nightmare. There's no option to add credit card processing to invoices, and the options for charging sales tax are awful.

“High-quality software

Pros

I don't think I'd have seen a huge improvement in my business without this software. The automations are super functional and really boost productivity.

Cons

It's a bit complicated to use as a beginner. The helpful videos are nice but they don't give you enough time to fully get used to the tools. Plus, I think the pricing is just way too high.

“automations need a little work but its greatt

Pros

It is very user-friendly, even for new hires. It's easy to pick up, and the customer support tools and tutorial videos are very helpful. Service Autopilot is great for task management, whether you're in the field with a mobile device or in the office with a desktop. It's flexible and keeps everything moving smoothly.

Cons

I really wish the automations feature was easier to set up. It takes a lot of practice and training to get it right, but all the other features in Service Autopilot are really simple to set up and use. This is honestly my only complaint about the software.

“Perfect for small landscaping businesses

Pros

It's a solid CRM and works great for client-facing interactions.

Cons

They've been struggling to implement new developments and there's no way to do complex estimating. We've outgrown Service Autopilot and now mainly use a different solution.

“Ability to communicate with my clients

Pros

Being able to message my clients directly was a plus and I found the wide-ranging, user-friendly interface very helpful.

Cons

Personally, my biggest drawback was that I couldn't include live weather data in any of the reports I generated.

“Ease of assigning services to teams

Pros

I've been able to keep track of a wide range of services and easily assign them to different teams without any issues.

Cons

There's a lot to learn and I need to watch several things closely, especially the QuickBooks synchronization which can be tricky.