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Overview

Service Autopilot streamlines field service operations by automating various processes, helping businesses boost efficiency and customer satisfaction. However, its complexity may pose a challenge for smaller teams, requiring time to fully learn and set up. Overall, its powerful tools justify the effort.

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Overall Rating

Based on 95 users reviews

3.8

Rating Distribution

Positive

66%

Neutral

23%

Negative

11%

Starting Price
Custom

Service Autopilot Specifications

Work Order Management

Scheduling & Dispatching

Mobile Access

Customer Relationship Management (CRM)

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What Is Service Autopilot?

Service Autopilot is a cloud-based software designed for field service businesses, offering solutions that streamline daily operations such as scheduling, dispatching, and billing. Catering primarily to industries like lawn care, cleaning, and pest control, it helps businesses optimize workflows, improve efficiency, and enhance customer satisfaction. The software addresses issues such as time-consuming manual tasks and lack of operational visibility, enabling companies to manage their processes more effectively.

Service Autopilot Pricing

The software offers four packages:

  • Starter: $49/month plus sign-up fee
  • Pro: $199/month plus sign-up fee
  • Pro Plus: $499/month plus sign-up fee
  • Elite: custom quote provided
Service Autopilot cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: Prices are subject to change.

Service Autopilot Integrations

Service Autopilot software seamlessly integrates with various applications, including:

Watch a free Service Autopilot demo to learn more about its integrations.

Who Is Service Autopilot For?

Autopilot software is designed for businesses of all sizes across various industries and sectors, such as:

  • Real estate
  • Health and wellness
  • Hospitality
  • Construction
  • Environmental services
  • Consumer services
  • Consumer goods

Is Service Autopilot Right For You?

Service Autopilot software empowers businesses by automating key operational tasks like scheduling, invoicing, and reporting. This reduces administrative burdens, improves workflow efficiency, and enhances customer service. With real-time data insights, businesses can make informed decisions and optimize performance for sustained growth​. It is also scalable and secure.

Still not sure if Service Autopilot is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

Service Autopilot Features

Service Autopilot’s flexible scheduling enables businesses to assign jobs efficiently by customizing work hours, employee availability, and recurring tasks. This reduces scheduling conflicts, ensures proper resource allocation, and increases productivity, leading to smoother operations and higher customer satisfaction​.

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This feature enables businesses to generate invoices automatically upon job completion. It reduces administrative delays, ensures timely billing, and improves cash flow. It also minimizes errors, provides accurate, professional invoices, and makes the billing process faster and more efficient.

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The software enables business owners to monitor their field staff in real-time, ensuring they stay on schedule and reach their destinations promptly. This boosts accountability, improves route optimization, and provides better customer service by reducing delays and improving transparency​.

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Users can get detailed insights into business performance, from revenue to employee productivity. By automating data collection and offering customizable reports, the reports centre helps businesses make informed decisions, track progress, and identify areas for improvement, contributing to overall growth​.

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Client account history tracks every interaction, service request, and payment, providing businesses with a comprehensive overview of client relationships. This feature helps businesses offer personalized service, improve customer retention, and quickly resolve any service issues by having detailed historical data at hand.

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Pros And Cons of Service Autopilot

Pros

  • Simplifies scheduling and dispatching

  • Customizable reports and dashboards

  • Customer management with lead tracking

  • Efficient route optimization for service jobs

  • Offers an intuitive interface with easy navigation

Cons

  • Limited customer support options

  • Lacks a user-friendly setup process

  • Can be slow with larger data volumes

Service Autopilot Reviews

Total 95 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

21%

3

Stars

12%

2

Stars

12%

1

Stars

11%

Share your experience

M

Mayra

Hospital & Health Care, 11-50 employees

3.0
September 2025

Poor customer service

Pros

I really appreciate the Dispatch board and the scheduling tools. They make it easy for me to keep my clients informed with current, accurate information.

Cons

I find Service Autopilot's customer support disappointing. It seems under-resourced and I often struggle to reach an agent. Phone lines take a long time and on several occasions I had to wait for a callback.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

9

I

Ines

Medical Practice, 11-50 employees

1.0
May 2025

Service has gone downhill

Pros

I like that it provides automations and all the essential features I count on.

Cons

Around two years ago the company got sold to a credit card firm and I've been uneasy about what that means. The service has really gone downhill. It takes forever to get any issue fixed. They only want to respond via email and the replies are always incomplete. A report we�ve been using for years stopped working six months ago and they still haven�t done anything about it.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

2

Functionality

6

RD

Robert D.

Retail, 51-100 employees

4.0
March 2025

Keeps getting pricier

Pros

For my everyday work, I rely on it to handle production management and sales tasks.

Cons

I've noticed the prices keep rising while I don't see any improvement in the service quality. It is not scalable as well.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

Frequently Asked Questions

Yes, Service Autopilot offers an API.

Service Autopilot supports English and Spanish.

Service Autopilot integrates with Quickbooks, FleetSharp and SendJim.

Yes, Service Autopilot has a mobile app.

Service Autopilot price starts at $49/month plus a sign-up fee for the Startup plan, $199/month plus a sign-up fee for the Pro plan, and $499/month plus a sign-up fee for the Pro Plus plan. Users can get custom pricing for the Elite plan.

The typical users of Service Autopilot are those in the real estate, hospitality, and construction industries.

Service Autopilot offers email, chat, FAQs, phone support, and a Knowledge Base.