Last Updated
Overview
Service Autopilot streamlines field service operations by automating various processes, helping businesses boost efficiency and customer satisfaction. However, its complexity may pose a challenge for smaller teams, requiring time to fully learn and set up. Overall, its powerful tools justify the effort.
Overall Rating
Based on 95 users reviews
3.8
Rating Distribution
Positive
66%
Neutral
23%
Negative
11%
Starting Price
Custom
Service Autopilot Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is Service Autopilot?
Service Autopilot is a cloud-based software designed for field service businesses, offering solutions that streamline daily operations such as scheduling, dispatching, and billing. Catering primarily to industries like lawn care, cleaning, and pest control, it helps businesses optimize workflows, improve efficiency, and enhance customer satisfaction. The software addresses issues such as time-consuming manual tasks and lack of operational visibility, enabling companies to manage their processes more effectively.
Service Autopilot Pricing
The software offers four packages:
- Starter: $49/month plus sign-up fee
- Pro: $199/month plus sign-up fee
- Pro Plus: $499/month plus sign-up fee
- Elite: custom quote provided
Disclaimer: Prices are subject to change.
Service Autopilot Integrations
Service Autopilot software seamlessly integrates with various applications, including:
- QuickBooks
- FleetSharp
- SendJim
Who Is Service Autopilot For?
Autopilot software is designed for businesses of all sizes across various industries and sectors, such as:
- Real estate
- Health and wellness
- Hospitality
- Construction
- Environmental services
- Consumer services
- Consumer goods
Is Service Autopilot Right For You?
Service Autopilot software empowers businesses by automating key operational tasks like scheduling, invoicing, and reporting. This reduces administrative burdens, improves workflow efficiency, and enhances customer service. With real-time data insights, businesses can make informed decisions and optimize performance for sustained growth. It is also scalable and secure.
Still not sure if Service Autopilot is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Service Autopilot Features
Flexible Scheduling
Service Autopilot’s flexible scheduling enables businesses to assign jobs efficiently by customizing work hours, employee availability, and recurring tasks. This reduces scheduling conflicts, ensures proper resource allocation, and increases productivity, leading to smoother operations and higher customer satisfaction.
Instant Invoicing
This feature enables businesses to generate invoices automatically upon job completion. It reduces administrative delays, ensures timely billing, and improves cash flow. It also minimizes errors, provides accurate, professional invoices, and makes the billing process faster and more efficient.
GPS Employee Tracking
The software enables business owners to monitor their field staff in real-time, ensuring they stay on schedule and reach their destinations promptly. This boosts accountability, improves route optimization, and provides better customer service by reducing delays and improving transparency.
Reports Centre
Users can get detailed insights into business performance, from revenue to employee productivity. By automating data collection and offering customizable reports, the reports centre helps businesses make informed decisions, track progress, and identify areas for improvement, contributing to overall growth.
Client Account History
Client account history tracks every interaction, service request, and payment, providing businesses with a comprehensive overview of client relationships. This feature helps businesses offer personalized service, improve customer retention, and quickly resolve any service issues by having detailed historical data at hand.
Pros And Cons of Service Autopilot
Pros
Simplifies scheduling and dispatching
Customizable reports and dashboards
Customer management with lead tracking
Efficient route optimization for service jobs
Offers an intuitive interface with easy navigation
Cons
Limited customer support options
Lacks a user-friendly setup process
Can be slow with larger data volumes
Service Autopilot Reviews
Total 95 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars21%
3
Stars12%
2
Stars12%
1
Stars11%
Share your experience
Hospital & Health Care, 11-50 employees
“Poor customer service”
Pros
I really appreciate the Dispatch board and the scheduling tools. They make it easy for me to keep my clients informed with current, accurate information.
Cons
I find Service Autopilot's customer support disappointing. It seems under-resourced and I often struggle to reach an agent. Phone lines take a long time and on several occasions I had to wait for a callback.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
9
Medical Practice, 11-50 employees
“Service has gone downhill”
Pros
I like that it provides automations and all the essential features I count on.
Cons
Around two years ago the company got sold to a credit card firm and I've been uneasy about what that means. The service has really gone downhill. It takes forever to get any issue fixed. They only want to respond via email and the replies are always incomplete. A report we�ve been using for years stopped working six months ago and they still haven�t done anything about it.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
2
Functionality
6
Retail, 51-100 employees
“Keeps getting pricier”
Pros
For my everyday work, I rely on it to handle production management and sales tasks.
Cons
I've noticed the prices keep rising while I don't see any improvement in the service quality. It is not scalable as well.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Service Autopilot offer an API?
Yes, Service Autopilot offers an API.
What language does Service Autopilot support?
Service Autopilot supports English and Spanish.
What other apps does Service Autopilot integrate with?
Service Autopilot integrates with Quickbooks, FleetSharp and SendJim.
Does Service Autopilot have a mobile app?
Yes, Service Autopilot has a mobile app.
What type of pricing plans does Service Autopilot offer?
Service Autopilot price starts at $49/month plus a sign-up fee for the Startup plan, $199/month plus a sign-up fee for the Pro plan, and $499/month plus a sign-up fee for the Pro Plus plan. Users can get custom pricing for the Elite plan.
Who are the typical users of Service Autopilot?
The typical users of Service Autopilot are those in the real estate, hospitality, and construction industries.
What level of support does Service Autopilot offer?
Service Autopilot offers email, chat, FAQs, phone support, and a Knowledge Base.