ServiceBox Reviews

Pros

The versatility and all-in-one functionality are what make this software great. The interface is easy to use and I can access it from anywhere, which is super convenient.

Cons

There is not much wrong with the app, but sometimes the mobile interface can be a bit tricky. It is easy to accidentally tap the wrong button or link, which can get annoying.

Pros

The best part is how customizable it is! There are so many options for forms, so we can set things up exactly how we need them. I also appreciate that they check in with us every quarter to see if we are having any issues. Their customer service is top-notch and everyone is incredibly friendly and helpful!

Cons

The only thing I wish the scheduler had was a better way to view different technicians' schedules. Right now, all the appointments for the day get lumped together, so we still keep a paper schedule to track which tech and truck go where. Our old system handled this well but it was outdated and we needed to upgrade. We have been using ServiceBox for a few years now and have adjusted to this, even though it is not ideal. Nobody likes change but it is not a dealbreaker. We knew about this limitation before switching and it did not stop us. Their excellent customer service makes up for it.

Pros

The desktop version of the program is really well organized and easy to use. I especially love how the schedule board is laid out, it is way better than other scheduling software I have used.

Cons

I really wish there was an option to run a short summary of inventory usage for the week or a specific period. It would make stock ordering much more accurate and efficient.

Pros

I rely on the scheduler to keep my crew organized and track where they are going throughout the day.

Cons

The iPhone app does not work great for me, so I end up using the browser on my phone instead since it at least saves my location.

Pros

ServiceBox has been a game-changer for our business! It is super easy to use, even for those on our team who are not very tech-savvy. We love that it is highly customizable so we can tailor it to fit our needs. Their communication about updates is great and we always feel in the loop about improvements. Plus, it is affordable, which is a big deal for any business looking for value. It even integrates with accounting software, though we have not used that feature yet. Overall, it has been a reliable and user-friendly tool that keeps everything running smoothly. Highly recommend!

Cons

One thing that could be improved is how quickly updates and new features are released. Sometimes, the development process feels slow but I get that they take their time to ensure everything is stable and reliable.

Pros

It is easy to use and makes scheduling tasks simple. Since it syncs with other systems, it streamlines the whole process and saves time.

Cons

There are still some things that need improvement. For example, when sending an email, I want the option to remove the work order document but the system does not allow it.

Pros

It makes it super easy to access client information, whether I am in the office or out in the field. It is not perfect but it is a massive upgrade from using pen and paper!

Cons

ServiceBox does not look great on my phone. I always have to scroll down just to select an item from the drop-down menu when scheduling a service. It is also not built for any specific industry, it is more of a general SaaS solution.

Pros

There are so many features available in the app, which makes it really handy to use.

Cons

The font is so small that I struggle to read and move between pages, which gets pretty frustrating.

Pros

The mobile app is a game-changer for our crew, they can check schedules and work from anywhere.

Cons

The integration with purchase orders does not work well, which makes things more complicated than they should be.

Pros

I find it really convenient to log in from both the app and browser. The system also reminds me of the current job I am checked into. Updating the scheduler and adding events or work orders is quick and simple.

Cons

The layout of the mobile app is not the best. It is mainly useful for checking in and out of work orders but accessing customer data or timesheets while I am on the go is not as easy as I would like.

Pros

The scheduling feature is great for managing multiple technicians and making adjustments on the go when needed.

Cons

It is not ideal for businesses that handle both retail and service sales. Having to create a work order for a simple over-the-counter sale takes too much time, especially when customers are waiting.

Pros

It's super easy to use and my team picked it up quickly without much hassle. It makes managing tasks a lot smoother and we did not need a ton of training to get started.

Cons

The scheduling tool on mobile is not great. It is difficult to use and feels cluttered on both mobile and desktop, which makes scheduling more of a problem than it should be.

Pros

Being able to view every prior note other users have left is amazing. When we open a ticket, I'm able to look through past users' comments and notes.

Cons

It would be great if I could insert images directly into my report rather than having them open in a separate window.

Pros

I'm a fan of how user-friendly it is and the support staff have always been friendly, quick to respond and genuinely helpful.

Cons

There are a few features I'd like to see added to the software but overall I'm really satisfied with the workarounds that their team has come up with each time I bring a concern to them. That said, the pricing structure is frustrating, costs jump quite a bit between tiers and it often feels like we're paying for more than we actually use when we're just a couple of seats over a limit. I'd prefer being billed for the exact number of users rather than an 'up to' bracket, since that would be fairer and more manageable for our budget.

Pros

I find it simple to get around and to add my work notes to work orders

Cons

Sometimes I struggle to locate notes tied to a particular piece of equipment.

Pros

It's very convenient to handle and the tabs are easy to access.

Cons

Honestly, I don�t have any complaints.

Pros

Its great that when I log time on a work order, it automatically builds my timesheet for me.

Cons

As a technician, I can't pull up work orders after they've been invoiced which I find frustrating because I like to review past jobs to remember what was done. While I can view work notes under the history tab for prior orders, it would be much more helpful to access the full original work order itself instead of just notes.

Pros

Their team is very well-trained and I value the careful attention they pay to every detail.

Cons

It's a downside that I don't have access to onsite support when I'm in a different province.

Pros

ServiceBox's interface feels really simple and easy to get around. I find it very well laid out.

Cons

I haven't used any other software so I honestly can't point to any real shortcomings with this product.

Pros

I'd say its pretty user-friendly. I can enter a large amount of details for both the backend and for customers without much difficulty.

Cons

Pricing is a pain and I wish there was an up-to-date price list. It keeps some past prices and sometimes it even recalls incorrect ones.