ServiceBox Reviews

Pros

I love how user-friendly and uncomplicated this software is.

Cons

Every so often I experience noticeable delays and lag which ends up being quite frustrating.

Pros

I find ServiceBox really convenient. Everything feels user-friendly and simple.

Cons

When I lose my password, signing back in is a real headache and could be much smoother.

Pros

I can access it from any computer which means I don't have to be onsite. I no longer have to scan work orders and multiple people can use it at the same time.

Cons

It's on the expensive side and I can't edit time cards unless an admin is alerted first.

Pros

We appreciate how organized everything is. It makes finding what I need quick and simple.

Cons

On my phone it's tough to use. The interface doesn't adapt well to smaller screens.

Pros

Its one of the most adaptable software I've come across.

Cons

After system updates happen, they alter the system and cause it to glitch the next day.

Pros

Personally, I find it really simple to use and there is nothing complicated about it.

Cons

I find the web version can be slow sometimes and I can't access it when I have no service.

Pros

I'd say it is very simple to get the hang of and doesn�t need much effort to get going.

Cons

There are times when I experience noticeable lag and I'm not sure whether the slowdown is caused by the software itself or my internet provider.

Pros

Having it with me wherever I go is extremely convenient because as long as my device is nearby I'm able to view and update information whenever it's needed.

Cons

I hate that there's no offline option. I can't enter information without a web connection and I keep running into layout glitches on my iPad.

Pros

After experimenting with several different workflows, we eventually switched to ServiceBox and converted our office to a paperless setup. Because we can now e-mail every invoice directly to our clients and technicians in the field can access all the same information, we've cut out a lot of wasted time. Eliminating duplicate invoice entry has been a huge benefit. I genuinely think it's fantastic to have technicians using the platform too, communication across the whole team has improved significantly.

Cons

I would appreciate if a couple of the reports were exportable to Excel instead of being provided only as PDFs, since Excel would make further analysis much easier.

Pros

I find the search features handy, the customer support responsive and the tool pretty simple to use.

Cons

At times it bogs down and I feel some of the dispatch features could be tightened up for users needing faster turnaround. Although the search works well, I'd prefer it to be broadened to include more fields.

Pros

One big advantage we've discovered is being able to enter each service as it's called in and track it. That has made our business noticeably more efficient. Also, it's much easier for us to pull up past jobs and decide the best course of action because we can attach notes and photos to each record. I also really appreciate how smoothly it integrates with our accounting software.

Cons

The software works great overall but if I had to suggest one improvement I'd like to see more interactive cues on the site. For example, when I hover over an icon I'd love a tooltip or small label to explain what that icon does. That would make it more user-friendly and reduce guesswork.

Pros

I really appreciate how it organizes customers, contacts, invoices, quotes and everything else. All of a client's details sit together in one place and there's a complete record of my interactions with them for quick reference later on. The 'To-do' tool is invaluable and I can tag it to a customer or a quote and it automates follow-ups so our sales crew closes more jobs faster!

Cons

No drawbacks that I've found.