ITS Dispatch Reviews

Pros

This software has been very user-friendly and budget-friendly which makes it an excellent choice for a company that is just getting started. The online training is also especially helpful for smaller businesses that do not have a lot of internal resources to dedicate to onboarding. One area that could be improved is the layout and initial setup. It would be much more useful to have a salesperson-specific screen that displays both current and upcoming loads, along with a way to enter a reminder time to follow up on a load. For instance, being able to set an alert if a driver is scheduled for pickup at 5,00 and no tracking note has been added by 5,45 would make it easier to know when to contact that carrier. It would also be valuable to add temporary permission settings so another user could access certain functions while I am out of the office.

Cons

Overall there are no major limitations to point out.

Pros

I think this has been a great tool overall and the one improvement I'd really like to see is some integration with fuel cards.

Cons

Up to this point, I haven't noticed any significant downsides.

Pros

It delivers great value for the price and does what I need it to do. I just wish it came with built-in accounting software integration as well.

Cons

My experience has been positive without any real drawbacks.

Pros

Everything about this software has been excellent. The team clearly knows the product inside and out and they are very responsive when you need something specific. Honestly, I have nothing to complain about.

Cons

There isn't anything I would complain about.

Pros

Nearly everything works really well and while the accounting side could be improved a little the product overall has been very good.

Cons

Overall the experience has been quite good with no real complaints.

Pros

After using as many as four different load boards at the same time, this is the only one we really need. - Owner

Cons

Nothing stands out as a con for me.

Pros

From my perspective this system performs reliably and is consistently up and running which makes it a very great platform overall.

Cons

It feels limited in several areas where we need more functionality. It would be even better if it included support for Mexican currency and allowed more carriers in the tabs since right now it only permits three.

Pros

At this price, I honestly haven't come across another product that matches its efficiency. It processes transactions reliably and works exactly the way it should. Setup was easy, training staff was simple and day-to-day management has been hassle-free. The reporting tools are especially impressive.

Cons

I'm still hard-pressed to find any real downsides. The only minor issue right now is the lack of integration with third-party software like Carrier411 but it's not a major concern at the moment.

Pros

Using this software has been a real lifesaver. It's very easy to use and gets the job done without any complicated processes or confusing system.

Cons

Great tool, no cons from my side.

Pros

Being able to save notes for individual shippers and receivers would make the process much more efficient since we wouldn't need to update that information every single time.

Cons

So far there aren't any issues worth mentioning.

Pros

Getting started with it is easy and the system is generally easy to use. That said the reporting options are somewhat limited and duplicating bills can take a bit of time.

Cons

No significant downsides have stood out.

Pros

It works really well for the size of my operation and everything comes together in a very natural way.

Cons

Everything has been working well without any issues to report.

Pros

After using this software for a long time, I can say it has been a very good experience. It works really well and the only enhancement I would suggest is a way to cross-reference PO numbers to confirm they are unique and tied to just one load, for example, 1 invoice for 1 PO number.

Cons

At this point, I don't have any cons to point out.

Pros

This product has been excellent and it's very simple to use.

Cons

Nothing has really been a drawback so far.

Pros

Great tool and it puts everything I need right at my fingertips. The only addition I can think of would be integrated load tracking software.

Cons

Overall there aren't any particular cons I would mention.

Pros

It delivers roughly 75% of the features we need so it handles a good portion of the essentials.

Cons

The built-in reports fall well short of what our team needs. I submitted several requests for new reports and updates to existing ones so they could provide more useful information. I can provide additional details if needed.

Pros

Getting around the product is very easy for me and the integration is a really valuable addition. The dashboard is also helpful because it gives a quick, clear snapshot of where everything stands.

Cons

We eventually stopped using the IFTA feature because entering all the required information took more time than expected. However, this may have improved since we last used it.

Pros

This software has played a big part in helping our business grow. The ability to export data makes it simple to build our own reports and stay on top of our bookkeeping.

Cons

Up to now, I haven't noticed any real drawbacks.

Pros

Several core areas are very important in daily use especially the vehicle maintenance module. It would also help a lot if the receivables module were configured better, with clearer 30/60/90-day aging breakdowns. Another useful improvement would be the ability to add deductions to driver payroll even when a load is still in open status.

Cons

No drawbacks to report at this time.

Pros

We've been using it for a long time and have been very satisfied overall. It's easy to use and works really well for small startups as well as mid-sized companies like ours.

Cons

There aren't any cons that come to mind.