ITS Dispatch Reviews

Pros

In my opinion it is great tool and easy to use.

Cons

One improvement I'd really welcome is the ability to create and print several invoices at the same time instead of handling them one by one.

Pros

There's a lot to appreciate about this software although it still lacks a few things I consider important for PDP. For instance, it includes payroll for drivers but not for owner-operators. The system is also built around weekly driver payments, while I need a setup that lets me pay everyone daily since that's a major selling point for my unique trucking company.

Cons

On the downside, I don't have anything to report.

Pros

Everything about this product feels carefully designed and the layout is organized in a way that fits how an operations professional actually works. It includes all the essential tools you need without cluttering the system with a bunch of unnecessary extras that never get used.

Cons

Thus far, I've been satisfied and haven't noticed any issues.

Pros

Starting out as a new broker, I've had a positive experience with this platform overall. I've been happy with it so far although a few of the services that were mentioned when I first signed up still aren't available. I also noticed that some add-on services are priced differently from what was originally offered. Even with those differences, my overall experience has been good and I'm happy using it.

Cons

As far as cons go, nothing has come up.

Pros

When a load involves different drivers, I'd like to see the software handle driver changes more effectively. It would be especially helpful if loads with switched or multiple drivers could calculate the mileage separately for each driver.

Cons

At this stage there are no drawbacks I can point out.

Pros

Working with this software has been very easy for me. The support team is professional and responds quickly whenever I need help. I also find creating invoices simple and efficient which saves me time.

Cons

It does occasionally freeze when working on IFTA fuel reports.

Pros

My work has become much easier compared with how I used to handle things and I haven't had any problems with the software so far. It's made my day-to-day tasks much more manageable.

Cons

One area that could use improvement is the accounting functionality which feels limited.

Pros

We've been using it for about a year now and it's been a very satisfying experience for us. The software works really well and the support team has been just as helpful whenever we've needed them. For our small to mid-sized trucking company, it's been an excellent solution.

Cons

Beyond that, I haven't noticed any significant issues.

Pros

Having all of our dispatch information in one place has made a big difference for me. The software is also easy to work with so I can manage the information I need without much trouble.

Cons

The accounting features could be more extensive.

Pros

For our trucking company, this software includes everything we need and I find it very easy to use. Having the main tools in one place makes my work much more convenient.

Cons

From what I've experienced there haven't been any notable downsides.

Pros

Creating professional-looking invoices is one of the things I appreciate most about this software. It's easy for me to work with and the finished invoices look polished and professional.

Cons

A drawback is that it doesn't integrate with QuickBooks Online. I also submitted a suggestion more than six months ago and never received a response. I understand that not every suggestion leads to a software change or update but it would still be helpful to receive a reply.

Pros

Working in this program has been a really pleasant experience for me. It's simple, user-friendly and easy to navigate. I've noticed a few minor glitches but nothing that has caused any significant problems. Overall, I'm very satisfied with it.

Cons

My experience has been smooth overall, with no real downsides to mention.

Pros

Compared with the older system we used, this one has made our daily work much easier. There are still a few additions I'd like to see especially on the truck side. It would help us a lot if the load screen showed our available trucks so we could see what equipment is available when it isn't under dispatch. I'd also like a separate window for open receiving on the appointment time screen instead of having only one field. Even with those areas for improvement, I think it's a very good system overall. The brokerage side is excellent and we use that part as well.

Cons

Nothing negative to report.

Pros

Handling LTL loads with this software has been cost-effective for us and the flat monthly fee makes budgeting easier. It's also simple to train our staff on and easy for everyone to use. I think the accounting and reporting features could offer more but overall it works well for what we need.

Cons

So far there isn't anything I would consider a con.

Pros

This platform has been an excellent tool for me overall and I find it very easy to use. It gives me what I need without making the process complicated.

Cons

Everything has worked very well and no issues have come up.

Pros

Getting started with this program was easy and both older and younger users on our team were able to learn it quickly and start working right away. Like any software there are a few things I'd change especially with invoice printing. When we need to print 50 invoices, each one has to be selected individually which makes the process take longer. One thing I really appreciate is that when we suggest a change the developers add it to a wish list for future updates. Customer service has also been very helpful whenever something isn't clear to us.

Cons

No particular drawbacks stand out.

Pros

Overall the software works well for me but there are two issues that I think need attention. First, if a truck number is entered incorrectly and we don't catch it right away especially during a long trip with many fuel purchases and stops, we have to restart the entire trip just to assign the mileage and activity to the correct truck. Second, DC and other non-IFTA jurisdictions still aren't handled properly. Despite how obvious the issue seems to us the programmers haven't corrected it and management doesn't appear concerned. Because of this, we may have to assign around 1,500 miles to Virginia which is frustrating because VA has fuel tax, a fuel tax surcharge and a HUT fee. We may also be running Alaska this summer which could create more complications since both AK and NWT are non-IFTA jurisdictions. They seem to think U-Drove will solve the problem but I don't see how that will work when DC isn't even recognized in the system right now.

Cons

There aren't any downsides worth mentioning.

Pros

After using it for many years, it still covers nearly everything we need. The only thing I would want improved is a more user-friendly connection with QuickBooks. Other than that, I have not come across anything comparable that offers this much without being extremely expensive.

Cons

Everything is great and nothing comes to mind as a con.

Pros

Handling multiple loads works well overall and adding a copy-and-paste feature would make the process even faster and more convenient.

Cons

So far the experience has been free of any notable downsides.

Pros

Once you understand how it works, it becomes very easy to use and working with it is easy. The learning process is simple which makes it easy to get comfortable with the software.

Cons

No drawbacks have come up during my experience.