ITS Dispatch Reviews

Pros

A large load board combined with reliable broker tools makes it easier to cover freight efficiently. The lane coverage is strong and the rate data is genuinely useful when trying to move loads faster and make better pricing decisions.

Cons

Cost can feel high especially in competitive lanes where a lot of users are chasing the same freight. Some users also run into frustrations with customer support or billing.

Pros

It serves as a fairly easy system to work with and the connection to the load board is useful. The pricing was reasonable and overall it works as a decent, budget-friendly basic solution.

Cons

There was too much duplicate data entry and it did not connect with QuickBooks Online or Geotab. It also lacked a driver app and any option to submit paperwork by text and customer service was just average.

Pros

Big advantage for me is the number of information fields available which is especially helpful for dispatchers.

Cons

Feature I like least is how the data is laid out. The posting feels lengthy rather than concise.

Pros

The platform is very user-friendly and has a clean, attractive design that makes it pleasant to work in.

Cons

For me it does feel like this tool is somewhat unfriendly toward dispatchers.

Pros

It covers the full dispatch workflow, including assigning drivers, entering and managing loads, tracking load activity, handling invoicing and generating pay stubs.

Cons

Have not come across any drawbacks with this well-rounded dispatch software.

Pros

Handling shipment confirmations has been very effective with this software. It also works well for scheduling appointments and having all carrier information in one place makes the process much more convenient.

Cons

I haven't run into any drawbacks, this has been wonderful software to use.

Pros

This tool covers the basics of a TMS but I think there is nothing particularly standout about it beyond the pricing.

Cons

In my opinion features that are considered standard in many other platforms come with additional charges here. There are better TMS options available at a lower overall cost.

Pros

The platform is very user-friendly and the test account is especially helpful because you can practice without affecting the live system.

Cons

It feels more geared toward carriers than brokers and it does not include EDI capabilities.

Pros

Using it has been easy the price is much lower than other softwares and being browser-based makes it convenient to access from anywhere.

Cons

Filtering and sorting loads is unnecessarily complicated and each time you add a filter to find a specific load, you have to start the whole process over again.

Pros

Once you get the hang of it using it is actually pretty simple but it does take some time to reach that point.

Cons

The learning curve was longer than I expected and it took more time to learn than I had anticipated.

Pros

For me it is easy to use the loads are clearly displayed on the board and it offers just the right number of features for a small trucking company.

Cons

Once our company grew and we started handling a much larger volume of loads the software no longer fit our needs very well. The higher influx of loads led to lagging, system problems and overall much slower performance.

Pros

It is part of our daily workflow when we need to cover a specific type of load. It's especially helpful for getting in touch with carriers we probably wouldn't have known to contact otherwise.

Cons

Using it can be challenging at times. I think the website really needs to be more user-friendly.

Pros

Handling day-to-day tasks in this system is very easy. Entering information, pulling reports, sending rate confirmations, processing invoices and similar work all feel simple and efficient. The carrier information verification feature is especially valuable and adds a lot of confidence to the process.

Cons

This tool would be even better if it included a built-in way to sign contracts with carriers so duplicate data entry could be avoided. Something like a PDF that can be sent out, signed and returned directly through the platform would help a lot.

Pros

We moved over to QuickBooks because it handled the whole business in one place, including AR, AP and everything else, while keeping the load board which worked well for us. All I needed from them was the load board so there was no reason to stay on anything beyond the basic platform. Instead they changed the services tied to the load board but never actually canceled the IT product and the charges kept coming. I was told one thing then something completely different happened and afterward they blamed it on having two separate accounting departments. It is still one company and they should be able to get that sorted out. For a software company the whole experience felt ridiculous.

Cons

Their accounting departments operate as separate entities which only added to the confusion and billing problems.

Pros

Being able to see which companies are clicking on our loads has been really helpful since it gives me a chance to follow up with them directly and ask whether they have any questions.

Cons

It would be even better if the platform showed more companies with availability in the areas where we're loading trucks so we could reach out and cold call them.

Pros

Using this product was incredibly easy and that was one of its best qualities.

Cons

Over time some of the functionality stopped working reliably which eventually led us to switch to another software.

Pros

Getting started with the software is easy and the implementation process is fairly simple.

Cons

Despite that I've been dealing with IT-related problems in this software for more than a year. Whenever I ask for an update on a bug, I get the same generic reply that tier two is working on it. More recently there has also been a malware issue that still hasn't been resolved. At this point, we can't even upload files into the system anymore. There also seems to be a clear gap between what the sales team promises and what the product is actually capable of delivering. At times the whole experience feels a bit like buying from a used car salesman.

Pros

Platform is easy to use and gives me the information I need to make informed decisions.

Cons

Issue I ran into was discovering that my driver could see loads in the mobile app that were not showing up on my laptop. After contacting tech support, I was told the phone app displays more data and that they could not make that same information available on the computer. Over the past few days, I have compared both versions and noticed that the laptop is sometimes missing around 30% of the available loads. That is not acceptable. Using the phone takes much more time and this really needs to be corrected.

Pros

This has been very effective in helping both me and our dispatch team work more efficiently.

Cons

I haven't run into any issues with it yet.

Pros

For me this site consistently posts the best freight rates available. New load options are added automatically and the listings are updated right away when freight is removed. They also provide discounted pricing for new customers which is a really nice bonus.

Cons

Really like this service and I have nothing negative to say about the website.