Total 283 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

33%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
Karine

Construction, 11-50 employees

Less than 6 months

5.0

I really liked it

Pros

I am honestly a big fan of how well it handles work orders as it just makes that whole process less of a headache and more fun.

Cons

It requires too many clicks to get simple stuff done. So I am hoping they will make changes in this specific area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Carl

Food & Beverages, 101-500 employees

Less than 6 months

5.0

Helped simplify our operations

Pros

What is better than having a platform that covers everything we need, from maintenance tasks, purchase requests, inventory control, workforce needs etc. It is like you name it and they have it.

Cons

We are quite new to this app so it looks like a huge step up from the spreadsheets and paper tracking we used before. It is not a con but just an issue from our side.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

K
Khubaib

Transportation/Trucking/Railroad, 500+ employees

Less than 6 months

5.0

Hands down best for upkeep

Pros

MIR RT is very simple to learn and navigate. It is definitely one of the easiest systems I have worked with.

Cons

The web version could use a major upgrade as for now there are quite a few issues I noticed that do not exist in the desktop version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

J
James

Construction, 500+ employees

More than a year

5.0

The best!

Pros

It is a great option for managing our equipment and vehicle fleet. As it makes the process a whole lot smoother which at the end of the day saves us time and effort.

Cons

I personally feel like development on new features moves pretty slowly. Like we have been waiting a while for updates.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

M
Maxime

Utilities, 11-50 employees

Less than a year

5.0

Lives up to the hype

Pros

With MIR-RT tracking our vehicle expenses is not a problem anymore. Plus it really helps us keep everything clear and easy to manage.

Cons

We just started using it and so far everything is working as we expected. So nothing negative to report yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karine

Construction, 11-50 employees

Less than 6 months

5.0

I really liked it

Pros

I am honestly a big fan of how well it handles work orders as it just makes that whole process less of a headache and more fun.

Cons

It requires too many clicks to get simple stuff done. So I am hoping they will make changes in this specific area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Myriam

Construction, 51-100 employees

Less than a year

5.0

Works fine

Pros

It is hard to say what feature we like most because the whole setup is just so practical and well rounded. I highly recommend it to everyone!

Cons

There are a lot of tabs and tools to remember. Well it is not a bad thing once we get used to it but it's a lot at first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Melanie

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

4.0

Found it helpful

Pros

All the modules are pretty simple to use and switching between them feels is not a hassle.

Cons

I still have to maintain a physical server because it is not web-based. Also it was installed on 32-bit instead of 64-bit which caused some problems.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

K
kevin

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

4.0

Makes our job simple

Pros

I must say planning out jobs, creating work orders and keeping track of parts has never been this easy or organized.

Cons

Changing maintenance schedules by adjusting counters is more complex than I expected it to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

M
Myriam

Construction, 51-100 employees

Less than a year

5.0

Works fine

Pros

It is hard to say what feature we like most because the whole setup is just so practical and well rounded. I highly recommend it to everyone!

Cons

There are a lot of tabs and tools to remember. Well it is not a bad thing once we get used to it but it's a lot at first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Melanie

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

4.0

Found it helpful

Pros

All the modules are pretty simple to use and switching between them feels is not a hassle.

Cons

I still have to maintain a physical server because it is not web-based. Also it was installed on 32-bit instead of 64-bit which caused some problems.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

K
kevin

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

4.0

Makes our job simple

Pros

I must say planning out jobs, creating work orders and keeping track of parts has never been this easy or organized.

Cons

Changing maintenance schedules by adjusting counters is more complex than I expected it to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

C
Christina

Medical Devices, 11-50 employees

More than a year

5.0

The Dependable GPS Tracking Solution

Pros

MIR-RT ensures all GPS monitoring is reliable, with accessible reporting features.

Cons

MIR-RT operates without errors, offering reliable monitoring capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C
Carl

Hospital & Health Care, 101-500 employees

Less than a year

5.0

Amazing!!!

Pros

Mir RT helps me do two major things. Firstly it allows me to get better value out of warranties. And secondly it manages our ambulance fleet in real time without any guesswork.

Cons

No issues at all. We actually saw a return on investment in less than three months so the cost is totally worth it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Pierre

Logistics and Supply Chain, 101-500 employees

Less than a year

5.0

Handles all our maintenance needs

Pros

We really like how user friendly MIR-RT is. Plus my team finds it easy to work with, even those members who are not very tech-savvy.

Cons

Even though the software is packed with great tools we have run into limits with customizing things for our specific processes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

F
Francis

Farming, 51-100 employees

Less than a year

5.0

Dependable tool

Pros

It does not take much of my time to learn at all. I was able to dive right in without needing a lot of training.

Cons

Well it only supports English and French. We really hoped to have a Spanish version too.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

G
Genevieve

Transportation/Trucking/Railroad, 1-10 employees

Less than a year

5.0

Huge upgrade for our team

Pros

MIR-RT is very easy to use and manage. Plus it has been saving me loads of time on routine tasks.

Cons

The QuickBooks integration I feel like could have been explained better during onboarding. As it would have helped us plan more efficiently.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

G
Genevieve

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

2.0

Cannot say much for now!

Pros

It lets us match up work orders with the invoices we receive. Plus we can check each unit's repair history without digging through files.

Cons

Difficult to figure out. Also we cannot just drag and drop files. Instead we have to paste links and if they break, we are stuck. And accident reports cannot be tied to work orders and the SAAQ inspection date links to when the order was opened not when the work was done. As this causes a lot of confusion.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

6

Functionality

3

I
Isabelle

Transportation/Trucking/Railroad, 11-50 employees

Less than 6 months

5.0

For now, meeting our needs

Pros

We are still new to MIR-RT so for now we cannot say much but so far it has proven to be great for scheduling preventive maintenance without the usual stress.

Cons

It is still too early for us to list drawbacks. There is so much to learn and we just have not had the time to explore it all yet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Y
Yoan

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

4.0

Pretty happy with it

Pros

It keeps things moving smoothly and we are able to get tasks done quickly and stay on top of our maintenance schedule.

Cons

Honestly we find it quite expensive. Lowering the cost would make it a lot more accessible to others.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10