Parcel Tracker Mailroom Reviews

Pros

I just press and hold one button, it scans the parcel details, matches everything to the right student automatically and then all I have to do is hit send.

Cons

Every now and then, the student notification doesn't go through but honestly it rarely causes any real problem since they usually already know a parcel has arrived from the courier update.

Pros

This system makes parcel tracking more accountable and the fact that it can be accessed on any device makes it really convenient to use.

Cons

In my opinion, notifications could still use some work because some occasionally don't get sent. Syncing can also be pretty slow at times sometimes taking 10 to 15 seconds which gets a bit frustrating.

Pros

It makes logging incoming parcels fast and hassle-free. It has definitely helped simplify the way we handle the process.

Cons

Would be even better if we could send different email messages to different groups of people although the notes feature does help as a workaround.

Pros

Handling large volumes of post with this has been really helpful. It's quick, accurate and keeps everything well organised. The photo feature is especially useful for telling different items apart at a glance.

Cons

It would be even better in my opinion if the notification email could be edited since it always says "parcel" even when the item is actually a letter which can be confusing. Syncing across multiple mobile devices and the system can also be a bit slow at times which sometimes leads to data glitches.

Pros

It works really well for recipient collection and makes that part of the process very dependable.

Cons

When I'm booking parcels in, it can occasionally scan the same item twice or send notifications to the wrong person.

Pros

Everything about the feature set feels fantastic to us. The reception team genuinely enjoys working with this product.

Cons

I really don't have any complaints. It's a very good product to use and the service has been excellent as well.

Pros

I would say this is a simple and user-friendly platform and it really helps speed up the booking process.

Cons

It does seem to perform better on Android than it does on iOS.

Pros

It does exactly what it's meant to do and keeps track of my parcels without any hassle.

Cons

Occasionally the barcode won't scan properly when trying to collect parcels which can be a bit frustrating.

Pros

Parcel handling feels much more efficient now and the professionalism of the service really comes through. Packages get collected more quickly and being able to take photos of each parcel has made tracking them much better and more reliable for me.

Cons

At times newly scanned parcels are a bit slow to appear in the iPhone app.

Pros

Being able to use it across multiple devices is a big plus and our customers can be notified right away. With this in place, parcels are much less likely to go missing anymore.

Cons

A small problem is that it can take a little time for the most recently logged parcels to appear on another device.

Pros

Every day I used this and it has been a really positive experience and a big reason for that is how helpful the support team has been. They guided me through a very simplified setup process from the start and made sure everything was working the way I needed. Anytime I've had a question about features, they've been quick to help although honestly those questions have been pretty rare.

Cons

Honestly there really aren't many downsides to mention. The software is very simple to use and the team has been doing an excellent job of releasing new features and clearly communicating those updates.

Pros

This saves the team a lot of time, sends automatic notifications to customers when their parcels arrive and keeps everything organized and accurately managed. The system is also very simple to use.

Cons

I don't have any complaints. It works much better than any other parcel management method I've used before.

Pros

Everything is quick, easy and efficient especially when it comes to tracking parcels and letters. I appreciate that a lot.

Cons

One thing missing is the ability to delete a scanned parcel when it gets assigned to the wrong resident by mistake.

Pros

Between the SMS functionality in Australia, the pricing and how easy the platform is for both our admins and on-site staff, Parcel Tracker has been the clear winner for us.

Cons

The only minor issues we've had are around the design and customisation and to their credit, the Parcel Tracker team has always been receptive to that feedback.

Pros

It helped us tighten up the whole package delivery and notification workflow. People now know right away when something arrives so they can pick up their deliveries sooner instead of letting boxes sit around, take up space or get overlooked.

Cons

Really don't have any complaints to point out.

Pros

Scanning parcels in, storing them and scanning them back out feels very easy in daily use. The QR code notification adds an extra layer of security which helps make sure only authorised people can collect their parcels. It also fitted into our existing business process without any hassle.

Cons

A minor problem is that the app seems to get updated quite often. The updates are usually quick but it would still be better if they happened less frequently.

Pros

One thing that really helps me is being able to bulk add people instead of entering each person individually. It also captures and saves photos for every item that gets scanned which is really useful.

Cons

Every now and then it gets a little glitchy and can assign the wrong name.

Pros

It's really useful that the system keeps a record of previously collected parcels. Also it groups recipients into a single QR code, no matter how many parcels one person has which I think is great.

Cons

Since the latest update photos are no longer taken automatically after scanning. Now it opens a separate page and asks you to take the picture manually which feels slower than before when scanning would capture the photo right away.

Pros

I love it. It's such a smart concept and it's very simple to use. Everything is easy and follows a very common-sense flow.

Cons

Every now and then it freezes but it usually only lasts a few seconds.

Pros

It takes a lot of hassle out of the process since the emails go out automatically.

Cons

Occassionally the emails sent to our residents end up in their junk folders so they can miss the notification.