SISMETRO Reviews

Pros

This software supports both the registration and daily execution of our metrology services really well. The interface is quick to use which gives our technicians more confidence in their work and helps maintain quality and accuracy. The web-based setup also makes it faster to locate the information we need.

Cons

It's missing a dedicated app for handling the calibration certificate module. It would be very useful to enter test results and measurements online and generate the certificate and control number at the same time.

Pros

Being able to use the software online from both mobile devices and computers is a big advantage for me. The interface is simple to work with and it handles maintenance management well especially for opening service requests and organizing preventive maintenance plans.

Cons

Stronger support for inventory and material purchasing is needed. Features like a technical list connected to each asset and a purchase history would make it much more complete.

Pros

A practical, lightweight tool that's simple for us to use and I like that the support team responds quickly.

Cons

It's missing some built-in management reports.

Pros

It covers a broad set of functions, from asset and maintenance management to tracking technician activities. It also provides detailed reports that help with strategic decision-making by making good use of the large amount of information available in the system.

Cons

How well the software works on smartphones needs some more fine tuning.

Pros

Everything about this software feels thoughtfully built and it's rare to run into bugs or usability issues. The integration with the ERP data system deserves recognition as well. By a wide margin, it's the best data system I've used in my professional career.

Cons

Honestly, there isn't anything I can single out as a drawback. The system performs really well and covers everything I need.

Pros

The ERP integration works well. The system also offers a lot of features but they are not organized in the order we need for our field service workflow and the way our team operates.

Cons

From the technician side, the menu is not accessible for the tasks they need to complete or the sequence they follow in the field. Whenever we request standardization we keep getting the same answer: it cannot be developed because it would impact all other customers. Another issue is that photos are added in a random order at the end of the plans which makes it difficult to follow the problem identified in the plan. The system also lacks the flexibility needed to fit our work model so we end up overlooking some standards and sometimes creating workarounds just to make it usable. Lastly, the technician schedule only shows a daily view while we really need a weekly view.

Pros

Connecting with several different platforms has been really useful and adds a lot of value to the software.

Cons

Importing data through the platform can be a bit difficult for us and some of the filters are also somewhat challenging to work with.

Pros

Its practicality really helps us with our every day work since it comes with useful features and tools.

Cons

Support tickets tend to take too long to get resolved and there are occasional issues from time to time.

Pros

Having both web and mobile access means our maintenance management is always within reach. The interface is very clear and up to this point I haven't seen the system become unavailable due to software issues. The ERP integration also went well, needing only a few minor adjustments.

Cons

There's no way to generate a list of service requests by their numbers so each one has to be opened individually. The support ticket feature for reporting problems or requesting software improvements is also weak and the response time is quite slow.

Pros

The software comes with excellent features and it's very user-friendly to work with.

Cons

I would add an option to print all plans from the schedule in one go, rather than opening each link individually.

Pros

Opening service orders is very easy and practical which makes our daily workflow much more convenient.

Cons

Only thing I would add is a broader set of asset management features.

Pros

It fits well into our existing processes and gives us the flexibility to build tools that support better management.

Cons

Honestly the last stage of the rotating consignment process hasn't been fully completed yet and is still under development.

Pros

Keeping track of equipment history is very helpful and being able to see the current status of our technology assets gives us much better control over everything.

Cons

One limitation is that it still doesn't connect with financial and commercial systems.

Pros

Honestly setup was quite simple and training my team didn't take much effort either.

Cons

There are some issues with data syncing in the mobile app but since it's still in beta I understand it's a work in progress.

Pros

Using the mobile app is really convenient for me and also the permission level controls are quite helpful.

Cons

The web version doesn't feel as practical or convenient as the mobile app.

Pros

After using it for years, it has proven to us to be extremely functional and dependable. It has never failed and the database has always remained intact.

Cons

A few additional commands could make the software even quicker to work with.

Pros

It was simple to understand from the very beginning. The features are all useful and genuinely add value to my daily work.

Cons

Not a single complaint to speak of.

Pros

The features are really useful and getting information about our company's processes is easy.

Cons

So far we haven't run into any issues to speak of.

Pros

This feels like a very complete and highly modular platform. It brings all maintenance activities into one place and connects well with our other systems which makes centralizing everything much easier. The cost per user is also very low considering how much the software offers. On top of that it includes plenty of additional features to handle different kinds of maintenance work. Implementation is simple enough that, if your maintenance team has qualified people, you can get it up and running without hiring consultants or taking on upfront implementation costs. I have compared it with other tools offering similar functionality and many of them were around ten times more expensive per user, not even counting the high implementation fees. Support is another strong point. Responses are fast and the team stays close to the customer.

Cons

I really do not have any negative points to mention.

Pros

It offers a lot of features adjusted to our specific needs.

Cons

The interface isn't very user-friendly and the menu structure and navigation paths can be confusing so it takes too long to get to certain functions. We also ran into quite a few errors during the implementation process.