Total 63 reviews

2.9

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

11%

3

Stars

0%

2

Stars

22%

1

Stars

33%

Satisfaction score

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

AH

Ashley H.

Construction, 11-50 employees

More than a year

5.0
November 2023

pretty much no manual work!!

Pros

I literally do nothing. The backups just happen automatically and I don't have to think about any of it.

Cons

Nothing yet. I just started using it so haven't run into problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kyle B.

Education Management, 500+ employees

More than a year

5.0
November 2023

Huge help in making backups obvious for users

Pros

CrashPlan has been a huge help in making things obvious for our users. They can actually see their backup history clearly and understand what's going on. It's helped us catch problems before they turned into real disasters. Compared to years past we've lost almost no data.

Cons

It's not free obviously. Haha. But seriously if you're going to use this actually read their documentation first. Like really read it. It'll save you headaches when you're trying to set it up on every device during imaging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Ashley H.

Construction, 11-50 employees

More than a year

5.0
November 2023

pretty much no manual work!!

Pros

I literally do nothing. The backups just happen automatically and I don't have to think about any of it.

Cons

Nothing yet. I just started using it so haven't run into problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kyle B.

Education Management, 500+ employees

More than a year

5.0
November 2023

Huge help in making backups obvious for users

Pros

CrashPlan has been a huge help in making things obvious for our users. They can actually see their backup history clearly and understand what's going on. It's helped us catch problems before they turned into real disasters. Compared to years past we've lost almost no data.

Cons

It's not free obviously. Haha. But seriously if you're going to use this actually read their documentation first. Like really read it. It'll save you headaches when you're trying to set it up on every device during imaging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Ashley H.

Construction, 11-50 employees

More than a year

5.0
November 2023

pretty much no manual work!!

Pros

I literally do nothing. The backups just happen automatically and I don't have to think about any of it.

Cons

Nothing yet. I just started using it so haven't run into problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kyle B.

Education Management, 500+ employees

More than a year

5.0
November 2023

Huge help in making backups obvious for users

Pros

CrashPlan has been a huge help in making things obvious for our users. They can actually see their backup history clearly and understand what's going on. It's helped us catch problems before they turned into real disasters. Compared to years past we've lost almost no data.

Cons

It's not free obviously. Haha. But seriously if you're going to use this actually read their documentation first. Like really read it. It'll save you headaches when you're trying to set it up on every device during imaging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Ashley H.

Construction, 11-50 employees

More than a year

5.0
November 2023

pretty much no manual work!!

Pros

I literally do nothing. The backups just happen automatically and I don't have to think about any of it.

Cons

Nothing yet. I just started using it so haven't run into problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kyle B.

Education Management, 500+ employees

More than a year

5.0
November 2023

Huge help in making backups obvious for users

Pros

CrashPlan has been a huge help in making things obvious for our users. They can actually see their backup history clearly and understand what's going on. It's helped us catch problems before they turned into real disasters. Compared to years past we've lost almost no data.

Cons

It's not free obviously. Haha. But seriously if you're going to use this actually read their documentation first. Like really read it. It'll save you headaches when you're trying to set it up on every device during imaging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Ashley H.

Construction, 11-50 employees

More than a year

5.0
November 2023

pretty much no manual work!!

Pros

I literally do nothing. The backups just happen automatically and I don't have to think about any of it.

Cons

Nothing yet. I just started using it so haven't run into problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

MB

Mike B.

Information Technology and Services, 1-10 employees

More than a year

1.0
September 2023

would never recommend!!!

Pros

CrashPlan is easy to get going. I'll give it that. But that's literally the only good thing. The actual software is terrible. It eats up way too many resources on my machine and they built it in Java so it runs everywhere which sounds nice until you realize that's its only selling point. Beyond that there's nothing here worth sticking around for.

Cons

Here's the real kicker. When I tried to restore my backups I couldn't. Every single one was corrupt. Years of data just gone.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

MB

Mike B.

Information Technology and Services, 1-10 employees

More than a year

1.0
September 2023

would never recommend!!!

Pros

CrashPlan is easy to get going. I'll give it that. But that's literally the only good thing. The actual software is terrible. It eats up way too many resources on my machine and they built it in Java so it runs everywhere which sounds nice until you realize that's its only selling point. Beyond that there's nothing here worth sticking around for.

Cons

Here's the real kicker. When I tried to restore my backups I couldn't. Every single one was corrupt. Years of data just gone.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

MB

Mike B.

Information Technology and Services, 1-10 employees

More than a year

1.0
September 2023

would never recommend!!!

Pros

CrashPlan is easy to get going. I'll give it that. But that's literally the only good thing. The actual software is terrible. It eats up way too many resources on my machine and they built it in Java so it runs everywhere which sounds nice until you realize that's its only selling point. Beyond that there's nothing here worth sticking around for.

Cons

Here's the real kicker. When I tried to restore my backups I couldn't. Every single one was corrupt. Years of data just gone.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

MB

Mike B.

Information Technology and Services, 1-10 employees

More than a year

1.0
September 2023

would never recommend!!!

Pros

CrashPlan is easy to get going. I'll give it that. But that's literally the only good thing. The actual software is terrible. It eats up way too many resources on my machine and they built it in Java so it runs everywhere which sounds nice until you realize that's its only selling point. Beyond that there's nothing here worth sticking around for.

Cons

Here's the real kicker. When I tried to restore my backups I couldn't. Every single one was corrupt. Years of data just gone.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

MB

Mike B.

Information Technology and Services, 1-10 employees

More than a year

1.0
September 2023

would never recommend!!!

Pros

CrashPlan is easy to get going. I'll give it that. But that's literally the only good thing. The actual software is terrible. It eats up way too many resources on my machine and they built it in Java so it runs everywhere which sounds nice until you realize that's its only selling point. Beyond that there's nothing here worth sticking around for.

Cons

Here's the real kicker. When I tried to restore my backups I couldn't. Every single one was corrupt. Years of data just gone.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Susan L.

Law Practice, 1-10 employees

More than a year

2.0
September 2023

impossible to deal with

Pros

Nothing good to say anymore. Used to be great, now their support is so embarrassingly bad I genuinely don't understand how they're still in business.

Cons

I'm not what you'd call a computer person. But the guy I pay who is, he finds CrashPlan absolutely impossible to deal with. For months and months we did everything they suggested. Now they're telling me I have to personally authorize my expert to talk to them directly. And they're charging me twice what I used to pay because we can't resolve whatever the issue is. You never get the same person twice. They don't even create a ticket for your problem. I would never in a million years recommend this company to anyone.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4