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Overview
OpenTable offers a restaurant reservation platform that helps diners discover, book, and manage tables effortlessly. While it may lack some advanced customization for unique workflows, its real-time availability, guest management tools, and rewards program make it a reliable choice for both diners and restaurant teams.
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Starting Price
Custom
OpenTable Specifications
- Reservations And Booking
- Room Management
- Guest Management And CRM
- Reporting And Analytics
What Is OpenTable?
OpenTable is a leading hospitality platform that streamlines front-of-house operations through real-time reservation management and access to a large diner network. By utilizing automated confirmations and detailed guest profiles, restaurants can reduce no-shows while delivering highly personalized service. These tools help establishments of all sizes optimize floor plans and maximize seat occupancy, while marketing features help restaurants reach more guests and maintain relationships with diners.
How Much Does OpenTable Cost?
The pricing for OpenTable starts at $149/month with the Basic plan. It includes an OpenTable profile and listing, a booking widget, review management, digital advertising, and more. Further pricing tiers of the software are as follows:
- Core: $299/month
- Pro: $499/month
In addition to the base subscription costs, organizations should account for the following expenses:
- Payment Processing: 2.9–3.5% transaction fees for deposit collection and no-show charges
- Training Programs: $500-$2,000 for staff onboarding and ongoing education
Disclaimer: The pricing is subject to change.
OpenTable Integrations
The software supports integration with multiple systems and platforms, such as:
- Mailchimp software
- Loyalist
- Oracle Opera
- Cendyn CRM
- Stripe
Who Is OpenTable For?
OpenTable is ideal for a variety of hospitality businesses, including:
- Restaurants
- Restaurant groups and enterprise
- Bars and wineries
- Hotels and casinos
Is OpenTable Right For You?
OpenTable is ideal for larger hospitality businesses and multi-location operations seeking efficient reservation management and streamlined front-of-house workflows. The platform provides real-time inventory, detailed guest profiles, and integration with popular restaurant tools to enhance service and guest relationships. With enterprise-grade security including SOC 2 and PCI compliance, OpenTable supports secure, scalable operations, making it an excellent choice for growing restaurants, hotels, and high-volume venues.
Still unsure about OpenTable? Connect with our customer support staff at (661) 384-7070 for further guidance.
OpenTable Features
Custom Profile And Listing
OpenTable allows restaurants to manage their online presence so guests can view essential information such as location, menu, photos, and hours. By keeping profiles accurate and appealing, restaurants can attract more diners, increase bookings, and ensure that potential guests have all the details needed to make informed reservations.
Table Management
The platform provides intelligent table management tools that help restaurants assign server sections, optimize seating arrangements, and track table availability. By improving workflow efficiency, restaurants can maximize seatings, reduce wait times, and maintain high service standards during peak hours, enhancing both staff productivity and guest satisfaction.
Real-Time Inventory
OpenTable ensures reservation inventory is always accurate, allowing restaurants to accept last-minute bookings and prevent double or overbooked tables. By providing up-to-date availability in real time, restaurants can streamline operations, reduce scheduling errors, and offer diners a reliable booking experience across multiple channels and devices.
Automated Guest Preferences
The software captures and tracks guest behaviors and preferences, including average spend, frequent orders, and dining patterns. By recognizing returning diners and personalizing experiences based on collected data, restaurants can enhance guest loyalty, improve service consistency, and deliver tailored experiences that encourage repeat visits and positive word-of-mouth.
Review Management And Analysis
OpenTable aggregates and manages customer feedback across popular review platforms, allowing restaurants to monitor reputation and performance efficiently. By creating custom post-dining surveys and analyzing collected data, businesses can identify trends, address concerns, and make informed decisions to enhance the overall dining experience and guest satisfaction.
Pros And Cons of OpenTable
Pros
Smart table management maximizes seatings and streamlines service
Real‑time inventory prevents double bookings and overbooking
Access large diner network for broader guest discovery
Cons
Integrations with other platforms can be tricky
User interface could be more intuitive
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Frequently Asked Questions
Does OpenTable have a mobile app?
Yes, OpenTable offers a dedicated mobile app.
Does OpenTable offer an API?
Yes, OpenTable offers an API.
What level of support does OpenTable offer?
OpenTable provides support through phone, live chat, and a dedicated help center.
Who are the typical users of OpenTable?
OpenTable features are used by restaurants, bars and wineries, hotel groups, and multi-location hospitality businesses seeking efficient reservation management and enhanced guest experiences.
What language does OpenTable support?
OpenTable software supports multiple languages depending on the region, including English, French, Japanese, Spanish, German, and Italian. Language availability varies by country, with localized support for regions such as Canada, the United Kingdom, España, the Netherlands, Australia, México, Italy, Germany, Ireland, France, the United Arab Emirates, and Singapore.
What types of pricing plans does OpenTable offer?
OpenTable pricing starts at $149/month for the Basic plan, which includes a profile, booking widget, review management, and digital advertising. Higher tiers include Core at $299/month and Pro at $499/month, offering additional features and expanded capabilities for larger operations. Get a detailed OpenTable cost breakdown to make an informed decision.
What other apps does OpenTable integrate with?
OpenTable supports integration with platforms like Oracle Opera, Stripe, Cendyn CRM, Mailchimp, and Loyalist, enabling seamless connectivity across reservation, marketing, and customer management systems.